I have never worn glasses before and had not been for an eye exam that I can remember (I am 27 years old now). I was nervous about being told I needed glasses when I didn't and then being sold an expensive pair. Luckily, I visited Mount Pleasant Optometry and experienced some of the best service I have ever had. I was able to book an appointment the same day that I called. When I arrived, the exam began on time and the staff were friendly and helpful. I saw Dr. Koh who took the time to do a thorough exam and then walk me through the results. This was especially helpful for a someone new to glasses and eye-exams. She answered all of my questions and I came away understanding my prescription better than I ever thought I would. I ended up needing reading glasses, but I never felt as though I was being pressured into buying the glasses right away. If you are looking for great service and knowledgeable professionals in a low-pressure environment, this is the place to visit. read more

Dr. Chan is some kind of miracle worker. I have been wearing glasses since I was 8 years old and was diagnosed with keratoconus when I was 18. For years, I thought that my only alternative were hard contact lenses and that, barring surgery, I'll never see 20/20 again. For anyone who's ever tried hard contacts, you'll know they're terrible and painful to the point where you'd rather suffer with bad vision than wear them. Well, guess what? After multiple fittings, Dr. Chan found a brand of soft contacts for me ~and~ got me seeing 20/20! Working with her was such a pleasure - not only was she smart and knowledgeable, she was patient and relentless in finding me my new eyes. I am so happy and will never go to another optometrist again, if I can help it! read more

My experience with Mount Pleasant Optometry has been nothing short of delightful! Dr. Mowbray, Dr. Ho and staff are very knowledgeable, warm and helpful. They are small and unpretentious, but offer high quality service with state of the art technology. The office, nestled on the corner of Main and Quebec, is a gem in the Mount Pleasant neighborhood. Inside the office, you are greeted with an eclectic mix of photography from around the world, antique optometry-related doo-dads, and the latest and coolest tech equipment. I've been here a few times now and each time they offer professional and consistent service - always with a smile - which never hurts :) read more

Staff are friendly and professional. Good selection of frames. Parking is sometimes a challenge, mostly meter parking.

I consider myself a connoisseur of customer service and these guys did not disappoint. Got a sweet pair of glasses. They have earned my business and I will be def be going back here for my next pair %100. read more

I haven't had an eye exam in 10 years and decided it was time to take my eye health seriously! The staff was very friendly and Dr. Jessica Chan was amazing! She was delightful and very positive. She explained every step of the exam which made me feel at ease. I'm glad after 10 years, I came back to a very nice experience. I highly recommend going here! read more

Super thorough. They have a great setup here from walking in the door, to the pre-exam, to the full on eye exam. They take the time to go through everything with you and explain what means what. Reasonable fees and fantastic service. Highly recommended. read more

This place is great! I've been Dr Mowbray's patient for years now. I've always found him (and his team) to be patient, highly knowledgable, able and willing to explain whatever's going on with my eyes and glasses requirements. My only wish is that they had more glasses frames to choose from, but for what's most important... being able to trust the overall care and knowledge provided, this place is tops! I go way out of my way geographically to come here, for good reason! read more

I visited here a few weeks ago when I needed a new prescription. I was at the office for approximately an hour with very little wait time. The receptionists as well as the eye doctor did a wonderful job of testing my eye, explaining my old prescription as well as my new one, how these changes will effect my vision day to day. This is the best exam I have had in years! I will definitely return ! read more

I have been coming to this place for 17 years and have never had anything but positive and excellent care and treatment. I've seen many of the opticians and they're really great and committed and careful in their assessments. Spend the money it costs to get proper eye tests, quality glasses and frames because you can't mess about with your eyesight. Also, you get what you pay for and if you've any problem these guys are terrific. The women who work on the front desk are usually very warm and efficient. And when they test your eyes before the main appointment with the dr, the women are understanding and patient. Once they have tested your eyes and written the prescription I have had truly fun and happy times selecting my glasses. The women are great at suggesting which ones will go with your face. This is an excellent Vancouver business that we should support and not allow the behemoth corporate chains to swamp or tronce. Go local, invest local and the local will love you back. Also, you'll be seeing much clearer into your old age if you get the right glasses you need. My son has gone to this place from age 3. Once when he was a toddler, he had a small accident where something sharp went in his eye and they were so super, examined him and reassured me and I don't even think they charged me on that occasion. He has worn glasses since he was 10 and has to wear them all the time. Because he's had such positive experiences with his eye care he has never baulked about wearing them. Plus I got him v nice frames from this place. Thanks for all the good service Mt Pleasant Optometry. read more

In my original review I had given Mount Pleasant Optometry three stars. However, if I could, I would now give it six. My initial visit was for a full-eye exam, which was a first for me. I was treated well and the staff were friendly, but I left feeling like the appointment was rushed and that many of my questions were unanswered. After expressing my disappointment, the doctor who overseas the clinic, Dr. Kevin Mowbray, responded to my review with a personal email. He was apologetic and sympathetic, and offered to meet with me personally to answer all of my questions. Through his email and a telephone conversation, it was clear that he is passionate about caring for people, and that he settles for nothing less than five-star experiences. He has high standards for himself and for the clinic! Although he usually doesn't see patients (which is unfortunate, because he's very personable and likes to share his knowledge), he took his time with me and answered all of my questions. I'm so happy that I had the chance to sit down with him - he was patient and thorough and made me feel respected. It's not always easy to ask a doctor questions, so when I do, it's important that my concerns are taken seriously and that I'm not given oversimplified answers. Dr. Mowbray showed me the photographs taken of my eyes, he explained what actually happens in the eye when problems like macular edema occur (I asked), and he used various diagrams and layman's terms to help me understand it all. My first appointment wasn't all I had hoped for, but what's more important is that it was rectified. In the end, I left feeling completely satisfied, and the attention and information that Dr. Mowbray provided was beyond my expectations. He really does care about people's eye health. read more

On top of the superior kindness and care, it's one of the more stylish eye clinics I've ever stepped foot in across Canada. The prompt service and selection are second to none. Highly recommended for all your eye care needs. read more

Very poor service. I requested via email for them to send me my prescription because I was out of town and needed a pair of glasses/contact lenses for emergency. They were very reluctant to give it to me and gave me such a bad attitude. For a place that values customer services, I have to say I am very surprise and disappointed. I will not be a returning customer for sure. read more

I was disappointed at how this business dealt with a prescription request. After making the request several times over the phone and by email, I had to follow up for clarification of the prescription. First, they sent me the wrong prescription then they scanned an incomplete prescription. It took several frustrating emails back and forth before it was resolved. I expected a little more oversight especially when you're dealing with health-related matters. I felt their email response was sloppy, brusque, and indifferent. A follow up call by one of the doctors where I ended up being scolded was upsetting and out from left field. It makes me wonder if the warm and fuzzy neighborhood vibe they give off is window dressing. My inpatient visits have always been professional but their customer service does not inspire confidence. It could very well be an one off but I'm taking my business elsewhere. read more

Dr. Karen Lo is amazing. She is knowledgeable and willing to answer any questions one might have. I am so happy to have switched to this Optometry after going to the same one for 10 years. read more

I am so grateful to have this optometry in my area. Everyone here is so caring and very knowledgeable. The equipment is clean and looks very up to date. They didn't look for ways to overcharge and my optometrist went out of her way to reassure me my retinas were not detaching and double checked my results. read more

I had a great experience at Mount Pleasant Optometry Centre. The staff are friendly and helpful. Dr Koh was thorough, kind, and very knowledgeable. I've had a lot of problems with contact lenses and she fit me with a great pair that have worked perfectly for me. Would highly recommend. read more

She's very nice and knowledgeable. And she remembers things I mentioned to her 2 years ago from my last check up! You really feel like she cares about you as a person. read more

I was debating to post this or not because I've been coming here for so long but I think it's time... I'm going to protect my identity because I've been coming to mount pleasant for years and I choose to come back to see my optometrist I've been seeing for quite some time now ( Dr. Kelvin So ) However I am very disappointed with the lack of customer service at mount pleasant optometry. Majority of the front desk is nice but a few lack costumer service. Especially this one Asian gentleman who is very pushy and rude. I asked him to print out my prescription and I guess he didn't hear me so I repeated it again.. I know he heard me the second time because he looked up but then ignored me. So I asked one last time " could you please print out my prescription" he didn't even look at me and said "YUP" i found it a bit rude and unnecessary. I get if your having a bad day but that's no way to talk to someone especially when you work costumer service. I came back 2 weeks later for a contact lens check and the same Asian gentleman checked me out. I thought it would be a bit better this time because it was a new day but nope! Still rude! Also I must say the optical staff isn't any better... I noticed a few times they were on their phone chit chatting in the back and I even saw some of the ladies taking pictures instead of assisting patients who were looking at frames. How unprofessional! I think it's amazing how far mount pleasant has come from expanding their Clinc it's honestly beautiful but it's sad to see the costumer service go down the drain. I've talked to the owner a couple of times and he seems like a great guy but I think he needs to pay more attention to his employees. It really is disappointing. read more

Excellent staff and clinic. Went for our first appointment yesterday and the eyes were given a clean bill of health so I cannot comment on eyeglass or contacts prescriptions and sales. However, they did all the tests thoroughly and explained everything patiently. read more

Definitely the best eye exam I've ever had, hands down. I saw Dr. Jessica Chan and she did a great job. Very thorough, friendly, and helpful. Answered all of my questions. read more

Great experience!! The doctor took the time to explain everything to me and I felt very confident leaving knowing I was in good hands. Definitely will go back again and would highly recommend for new patients. read more

Today I finally returned to Mount Pleasant Optometry for an appointment with Dr. Mowbray. The delay in returning was a result of my health issues, not the clinic. Dr. Mowbray had followed up with me on a very regular basis since I left my negative review promising a great experience and sincerely inviting me to return. He was right. I actually enjoyed my visit, had a really thorough eye exam and a fitting for bifocal contacts (which I am wearing as I write this). I also learned quite a bit, as Dr. Mowbray is someone who likes to explain things to his patients - the explanations demonstrate not only how much he knows but also the passion he has for his profession, something I admire in other professionals. I withdraw my former review in its entirety. I would highly recommend this spot for an eye exam. Once I end up with a final choice for my contacts I will be back to provide a final review and update. read more

I recently made an appointment after driving by multiple times and feeling the need to have my eyes tested. The ladies at the front desk were not very friendly and pretty cold. After a few minutes someone took me to the back to take a few measurements. She was friendly but unfortunately she had eaten lunch or something right before and I had to hold my breath as the smell of her breathing on me was nauseating. Afterwards I was told to wait in the waiting room for the doctor. This took almost an hour before I was led to the room. Dr Mowbray was very friendly, helpful and courteous. I didn't tell him that I have a background in the optical field myself as sometimes it seems to put doctors on edge. He explained everything very thoroughly and carefully and he is the reason I would recommend people going here. The only other issue i have is the assistant afterwards who he handed me off to. She was making contact lens recommendations to me that if she had spoken to Dr Mowbray to get the right information or if he had been clearer on the instructions to her, she would have seen that she was making a terrible recommendation. Other than that, the actual test was great and I would definitely go back for my next test. read more

Everything is good but the main problem is they charge for eye exam for children between 6 to 18 years old, although they should not.

Dr Chan is honestly the best optomitrist I have ever had, her care and attention to me during the visit was amazing!! She really took the time for me to pick the right contacts, and wants repeat visits to make sure the fit is right, something I have never had. I would suggest anyone to go here, AND EVEN BETTER!!! THEY DIRECT BILL!!! Left without paying a penny read more

I recently sent my glasses Mount Pleasant because nobody where I live could fix them. A Friend of mine in Vancouver suggested sending them to Mount Pleasant because the staff there was very knowledgeable and they had fixed a their pair glasses when other locations told him to throw them away. Basically the same story I was being told. Well my glasses are beloved and I was not willing to part with them just yet, so I was willing to give it a shot - I had nothing to lose and in fact they completely rescued my glasses. I was thrilled with the service - I shipped my glasses to Vancouver and they couriered them back to me promptly and fully repaired. To be honest I was not sure it was possible but they did it and now I would fully recommend Dr. Mowbray and the staff at Mount Pleasant in particular Bob for his incredible knowledge and expertise. I only wish they were closer to where I live in Ontario. read more

Really nice and competent staff here, from the receptionists to the glasses ladies and doctors. There's free parking at the back of the location. A word of advise is that you call ahead if you want to get glasses because they devote as must time as needed to fit someone with the best glasses so you can end up waiting a long time if they happen to be with someone. read more

I just got my eye exam and I found this place great, from previous experiences from other bad optometrists I was a little reluctant to go, but as soon as I arrived I was helped by friendly staff. The doctor I saw was Dr. Kelvin So he was very knowledgeable and answered all my questions. I will be recommending this place to my family and friends for sure! read more

Oh my gosh! What a complete gong show! Let me first say, that I never write reviews however this experience was so awful and completely unprofessional that I just had to write a review! I actually left the clinic without a chance of looking at sunglasses for me and my boyfriend :( Anyhoo...so a quiet Friday afternoon of shopping for me, and I very unfortunately walk into this shop! A few minutes of wandering and looking around, and the next thing I hear is a woman yelling! I turn around and see two women in scrubs and an Asian woman was yelling at an East Indian woman about something or another in front of a whole bunch customers! It was so loud, I actually felt embarrassed and a little bad for the brown girl! I'm sorry but I don't care what the disagreement was about but yelling in front of customers is unacceptable! I have enough drama in my life, that when I'm looking to purchase and I'm on a mission I don't need to see and hear any drama from random strangers! Would not go back. read more

I was sad when Dr. Simpson retired, but Dr. Ho turns out to be at least as good, and is also a lovely person in her own right. Altho' prices aren't the best, you get a lot for your money. The older gentleman (who's name escapes me) who helps with choosing and fitting frames is incredibly knowledgeable and patient. I keep coming back because other places just don't compare. read more

Dr Kevin So is the most patient and caring optometrist I've had! I have trouble getting contact lenses due to my sensitive eyes, and he really went the extra miles to order all types of trial lenses to see which would work for me over many weeks. He also explains everything about my eyes to me and showed me how the back of my eyes looks and what that means. Hands down the best optometrist in town! read more

I saw Dr Gafur at Mount Pleasant Opometry after reading the reviews of the clinic. Dr Gafur was kind and thorough, answering all my questions and then some. His staff hooked me up with the coolest glasses I have ever owned. Great doc, great clinic. Very high tech, hip and modern. read more

I visited this clinic for the first time today and I have nothing but great things to say about them! I was actually the 2nd 8am patient "IS." refers to in his review below and since I witnessed his episode, I had a feeling he might get on here and give them a poor review. I arrived 10 minutes early and was pleasantly surprised that they began assisting me right away. Seeing as it was my first visit, there were a few additional procedures and questions that had to be taken care of. I figured this would be the case which is why I arrived in advance of my appointment time. We moved right along from the medical history questions to the eye measurements and "pre-tests" and I was surprised when one of the optometrists poked her head in the room to notify the assistant that there was an unhappy patient in the waiting area because he had not been taken in yet. I happened to have my cell phone in hand so I looked at it to see that it was 8:03! Seriously? The assistant asked the doctor to let him know it would only be another minute or so. Following this I heard the customer angrily cancel his appointment and walk out. Now, I don't know about you but I ALWAYS give myself a buffer of extra time whenever I plan ANY sort of appointment; doctor, dentist, optometrist etc. no matter how far in advance I book or what time of day. It is just the nature of the beast, usually clinics run behind schedule and if they do happen to take you in exactly on time then great! It was NOT 8:10 (and I bet every time he retells the story he is going to push the time up by 5, 10, 15 minutes) when he decided to inquire, it was 3 minutes after 8. Yes, it is reasonable to expect to be seen at your booked appointment time, but he would have been in the room by 8:05. Give them a break for crying out loud. Other than being flabbergasted at that guy's behaviour, my visit was exceptional. Both the assistant and the optometrist were very knowledge, friendly, professional and personable. They were efficient and while I'm not sure how pricing is decided, I felt their fee ($100) was very reasonable compared to places I have been before and they even booked me in for an additional test to be done in a few weeks which will be done at no extra charge. Would absolutely recommend this clinic to EVERYONE (unless you are someone who gets upset because you are not seen by the doctor the second you walk in the door) :) read more

Dr.Chan is the best doctor there could be.She is kind and reassuring and has a thorough knowledge and explains them well.She makes me feel cared of and never rushes me through appointments.I feel so fortunate to have her as my optometrist. read more

I went to Mount Pleasant Optical after cataract surgery as a result of Yelp reviews and great frustration with my old optometrist, needing new glasses quickly so I could continue to read music for my profession. The front end staff are friendly and take very good care of your needs. I changed my appt. a couple of times and they were very accommodating and patient as I worked with my schedule. Dr. Koh is warm with a very personable, flexible, and approachable personality, She was willing to answer questions and explain things which I really appreciated. She took extra time to ensure the glasses were going to work and made an extra effort with the lab in case I need a change in a month as a result of healing so that I won't have to pay full fee for another lens if that is necessary. And the optician was fantastic, too - no rush, she took an hour to get it right, putting a rush on them for a special event I needed my sight for. No guarantee she said but they did come in early!! After picking them up today I can see she knew exactly what she was doing - these are the best progressives I have ever had - I can even read with them, which after cataract surgery is not guaranteed. Dr. Koh billed a portion of the exam to Medical so the cost was only 30.00. Last cataract surgery cost me almost 200.00 in Optometry visits. Bravo to all of you!! read more

I made an appointment at Mount Pleasant Optometry based on the Yelp reviews and was not disappointed! I saw Dr. Cindy Ho. She was very pleasant and explained the results and testing thoroughly. She showed me images of my eyes and compared to eyes of other patients who suffered from condition. This was quite interesting and I had never seen technology like this before. As I had slight surface damage on my eye due to dryness, she kindly applied part of my appointment fee directly to BC Medical and my amount due was reduced in half. Originally, $110, I paid only $55 which can then be claimed in full through my employer's insurance - not bad! Dr. Ho explained that my eyesight had not changed much and so, although I could increase my prescription slightly, it was not necessary. Definitely no pushy eyeglass sales at all! Overall great experience and I will be going back there for my next appointment. read more

I initially went here because of the great reviews. It's been about two years now since I started coming here and I'm so impressed and appreciative for all the absolutely awesome eye care they provide! Each and every optometrist are so wonderful, I can't say enough great things about each of them. Dr. Kevin So, Dr. Karen Lo, and Dr. Jessica Chan are the ones that I've seen. Have been there quite a few times now due to requiring an overall eye exam, a couple of bad eye infections and also to obtain a prescription for glasses. With each and every visit, I become more impressed with this clinic. The receptionists are very friendly, Eva did a super great job with helping me choose glass frames, explaining the different type of lenses and fitting them. She's so very kind, and the doctors are incredibly caring and professional. They are all so knowledgeable and really take the time to explain everything you need to know and to answer any questions. I've never felt rushed, but always very cared for. They have always done a great job with resolving every eye issue. This place is top notch in every aspect! I wish them all the very best and continued great success with their business. They sure deserve it. Many thanks to Mount Pleasant Optometry Centre!!! read more