The technician was prompt and professional, taking the time to thoroughly inspect the issue and…read moreclearly explain the best solution. Even though they weren't able to replace the valve during the visit, he provided honest guidance and didn't charge for the service. Truly appreciate the integrity and professionalism--highly recommended!

Frustrating interaction. Had a leak in my fire suppression. System. The technician originally…read moredidn't show up. Then after calling back they did. Promised a follow up email or call. Nothing for a week until I started calling. Said they needed a note from fire permitting that I had to get. I went and got the note. Then sent it to them, only to be ghosted after repeated calls and texts. Contacted a different service who came within a week. Fixed the problem, but now I have black mold because this group held up work for almost a month.

Came on a Saturday to fix a leak in our fire suppression system. Carlos and Lester do great work.read more

When we were remodeling and realized we needed to move a sprinkler line, I called Carlos at Fortify…read moreagain since they had done such a good job for me installing the system. I know they are always booked out, but they found a way to squeeze me in so my project wasn't delayed. Big thanks to Carlos and the team at Fortify!

Some time ago, the cover plate of the fire sprinkler on the ceiling of my second floor was knocked…read moreloose and fell off. This happened because my son fell on the third floor and accidentally hit the spot where the second-floor fire sprinkler was located. I knew nothing about this kind of thing and was really worried that water would start spraying out immediately! I quickly reached out on Yelp to several licensed fire protection service providers, hoping someone could help reinstall it as soon as possible. Leon from Central Fire Protection & Services was the fastest to respond--within ten minutes! I asked Leon if he could come quickly to help me replace and install it because I had to go out the next day. Leon asked me to send him photos and a short video. After reviewing them, he reassured me that there was no need to worry, that it wasn't a big problem, and told me to just contact him again after I got home. When we returned from our trip, I contacted Leon right away. Leon patiently and thoroughly guided me online on how to choose the correct new cover plate, how to purchase it, and explained that once I received the parts, I could actually install it myself. Even after receiving the new part, I still insisted on having Leon come install it, since I'm not a professional. But Leon kindly and carefully walked me through the installation step by step. Finally, with Leon's help, I successfully installed the new cover plate! I was so happy--not just because Leon provided all this guidance for free and never tried to take advantage of me, but also because through Leon, I learned something new myself. Now, with immense gratitude, I'm writing this review to give Leon the highest praise for his professionalism, honesty, dedication, and his willingness to go above and beyond. I recommend Leon to all my friends. I myself work in professional consulting, and Leon's values completely align with mine: not putting profit first, but putting truly helping others first! It's because of people like Leon that our world becomes a better place. (Oh, and even when I insisted that Leon give me a quote earlier, the service price he offered was extremely reasonable.) Thank you, Leon!

I needed a 5 year inspection for a commercial warehouse, Leon was responsive and very professional…read morein his approach, something sorely lacking now and refreshing to encounter. He had to interact with my tenant, I did not need to be there, payment was easy. If you need anything done with sprinklers, I would strongly recommend him.

We can't recommend Todd Morris Fire highly enough. Our first contact with them was around 20 years…read moreago when we discovered that the sprinkler heads in our (then) newly purchased house were part of a recall due to them leaking. Sadly we missed the deadline for the recall, but Todd did right by us. His crew did a great job. Most recently we noticed evidence of a leak on our ceiling. Our roofer identified the problem as being with a leaking sprinkler in our attic. (News to us as we didn't even know they were there.) Kudos to Ryan for trying to get someone out the same day we called, but alas he couldn't make that happen. Gabriel and associate were out the next business day and not only replaced the offending sprinker head, but the other two as a preventative measure. Although we haven't comparison shopped, their prices seem reasonable - especially in light of the quality of their work and great customer service.

Todd Morris FP is always knowledgeable and great customer service. They responded so quickly when…read morewe were in a bind.

Amazing team. They came when they said they will. Produced all the required papers work for the…read morecity. Designed a budget friendly system and deployed it. FYI passed inspection on first try :)

If you are looking for a reliable and professional company look no further. They are awesome to…read morework with and they are able to provide service quickly. I always receive outstanding customer service and will continue to use them as my provider for fire protection

We needed an annual inspection for our company's fire extinguisher. I originally called the company…read morewho did the previous inspection. In fact, I called them twice. Two weeks ago. Still haven't heard back from them. I kinda wish they'd call back just so I could have the satisfaction of telling them I went with another company because they took too long to call me back. On a SUNDAY, I sent FIRESHIELD a request for a quote through Yelp. Within a short period of time and a few text messages back and forth, all my questions were answered and I had an appointment scheduled. The tech arrived earlier than the appointment window I was given, was very friendly, and had completed everything in about 15 minutes. FIRESHIELD's fee for the inspection was also less expensive than the other quotes I received. I will definitely be calling them for future fire extinguisher inspections and servicing.

The tech responded quickly and answered all of my questions. The tech provided a realistic…read moreschedule, showed up on time and serviced the fire extinguisher as requested. This service was reasonably priced as well.

I can't say enough good things about Aura Fire Safety and their customer service. Our restaurant…read morerecently had an ANSUL emergency, and they immediately told me they would send a technician out to inspect it. Luckily, they were already working on another project right down the block, so they arrived very quickly. Kim, who was my main point of contact, kept me updated the entire time -- from quotes to procedures and next steps. From this experience alone, I can tell they truly care about their customers and provide a very personal touch, which is rare these days. Thank you to Kim, Ben (owner), and the entire crew. You guys are awesome!

Yes, you did lower the price after seeing that my system only had two sprinklers. But then you…read morecharged me double that amount to replace those same two sprinklers heads and screw in two new ones. You're calling that "emergency repairs"? Again, you told me it was required for compliance -- which is misleading. As I tried to explain to you over the phone, my insurance requirements state that a qualified individual or company must inspect the automatic sprinkler system at least annually, and in accordance with local Fire Marshal requirements, to ensure the integrity of the system. That's it -- no mention of spare parts or emergency repairs for a two-sprinkler system. From what I understand, San Francisco follows NFPA 13 and NFPA 25, which require a spare sprinkler head box only when a system has more than 20 or up to 300 heads, depending on the standard. For systems under 300 heads, the requirement is typically a minimum of six spare heads -- and none of that applies to a system with just two sprinklers. I'm really disappointed that you tried to spin it this way and push unnecessary charges by misrepresenting what's actually required.

Quick service , honest , punctual and got the job completed. Would recommend this business.read more

Great service with great price! I contacted them to service my 2 existing fire extinguishers. The…read moreservice guy arrived on time, and he told me I might not need 2 extinguishers for my shop. The transaction was very quick and smooth. Thank you!

They got back to me immediately with advice after I sent a late night message! Extremely helpful…read moreand responsive.

Highly recommend for anyone looking for a trustworthy and reliable experience!…read moreIt's rare to find a company that genuinely prioritizes customer needs over sales, but they do just that. Every question was answered.

I needed a tagged extinguisher mounted at my property so I got four quotes. A few places were vague…read moreabout how much this would cost and their availability. One place even ghosted me after they realized I just needed one extinguisher so not the best experience! Alex was the most straight-forward of the four businesses I spoke with. He was also easy to schedule with and I had a good feeling about working with him. Day of, he showed up on time, the installation was painless and payment was easy! I couldn't ask for more. I'd highly recommend Alex and Oak Fire Protection!

Their service was excellent. We had a commercial kitchen fire suppression system that hadn't been…read moreserviced in over 7 years and needed to be upgraded. They solved the problem within a matter of days at a very competitive price (certainly lower than our previous service provider).