I had an excellent experience selling my Corolla at CarMax. The whole process was smooth, fast, and…read morevery professional from start to finish. The staff was organized, clear, and respectful of my time. They also offered more money than Carvana, which is what brought me in, and they fully delivered. No pressure, no confusion -- just straightforward service. Best part: I walked out with a check in hand the same day. Highly recommend if you want a quick, clean, and well-run car selling experience.

WILL SELL YOU VEHICLE WITH POOR QUALITY TIRES!!!!!! NO REGARD TO YOUR SAFETY!…read more STAY AWAY FROM CARMAX ESPECIALLY BUENA PARK location. STAFF IS FINE SELLING VEHICLES AT SUBPAR because it falls within their BS policy. NO "GOOD FAITH" practices!!! Should have read their reviews before going in. Seems i'm not the only one that had issues with tires after purchase. Was smart enough to take vehicle to personal mechanic right after purchase to make sure vehicle wasn't a lemon. My trusted mechanic is the ones that found the cracks in tires. I knew the tread was subpar...but add cracked tires and it was concerning as I have long commutes for work. Called twice only to be told I'd get a call back and ghosted. So I drove back to buena park to speak to service manager. My concern was brushed off multiple times and they kept trying to show me how the treading met their policy requirements for "just good enough to pass." I kept telling them I was concerned about the cracks..not the poor quality treading. Employees/managers claim their policy BS rather than show "good faith" in actually resolving the issue. I was told "just return the vehicle"...as if the process of finding a vehicle, dealing with paperwork, wait time, and insurance was something i wanted to do all over again after thinking I finally secured a vehicle. The transmission never got flushed either..so I spent out of pocket to do that and new set of tires. Typical act nice enough to get you through the papers and then leave you high and dry if you have any issues. As a female the male staff treated me like I was an idiot and kept brushing my concerns off. I've had better experience at private dealer, but i guess to be expected from big name company.

This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

Everyone here is rude and disrespectfu! There is no…read moreprofessionalism or kindness to their long time customer. I went in for an oil change and there was a misunderstanding in terms of my gap issues "free oil change". Sabrina M. Had a bad attitude from the moment she walked up. 9:45 am and she looked beat down by life. She was RUDE!!! She didn't even say hello or smile! When the issue arises instead of explaining to me the problem she told me to call and let them explain. I asked for a supervisor they supervisor was out. There was no one else to help. I asked another worker for help and he directed me back to Sabrina. I went out the dirty make shift office door to call and see what the problem was with my "free oil change" and upon my return Sabrina was sitting there with the rest of the crew talking about me. She looked scared when she saw me. I again asked for a supervisor. I went ahead and canceled the appointmen. I called Fletcher Jones in New Port and they said come on in we got specials for you and we will treat you as a valued customer. My oil change is done. No thanks to Sabrina and her crew!! Stay away from House of Imports they are all disgusting!!! DISRESPECTFUL AND RUDE!!

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

Drive Your Dream!…read more After spending some time shopping around for our car my boyfriend and I came across Supreme Motors. The price of the car was in our range and what really caught my eye is how immaculate condition the car was in. (All the cars looked amazing) Seriously guys-- compared to all the other dealers we went to, this car was sparkling and ready to come home. The process to purchase the car was so smooth and we had two pups to play with while we were waiting for all the paper work to go through. Was truly an experience of ease and enjoyment. Thank you so much Ehren! (And his partner! I didn't get his name but he was great too.) We appreciate you selling this car to us and wishing you good luck and many sales! We are thinking of getting the car detailed here in the future too :) - Alexis and Shane

Bait & switch. They'll lead you to Car Castle in Fullerton…read more If you want to save your energy & get a better deal, go to Carmax Buena Park.

They sell lemons. And on top of that they do not disclose the accurate vehicle history. Make sure…read moreyou get a carfax- not whatever inaccurate search they use. They lied about what work had been done to the car as well. Don't be fooled by these seemingly trustworthy and friendly salespeople. They are snakes and just want to unload as many unsafe, broken-down, and malfunctioning cars as they can.

Great experience with this dealership! The staff was friendly, helpful, and made the whole process…read moresmooth and stress-free. I really appreciated their honesty and professionalism. Highly recommend! special shoutout to Josh & Bijan!!!

I first test drove the car at AutoNation's Torrance (South Bay) location. I wasn't ready to buy it…read morethat day, and since I live in Orange County, I was told I could have the vehicle transferred to the Buena Park location when I decided to purchase it. Before buying, I specifically asked multiple times when the 5-day return guarantee would begin b/c I knew I would be purchasing the vehicle on one day and picking it up another. Everyone I spoke with, including employees at the Buena Park location, told me that it would begin when I picked up the car. When I arrived, I was told by Jose, the finance associate, that the 5-day period had actually started on the date I purchased it several days prior. Since It was a Saturday. That left me w/ only until Monday to decide whether to keep it. Not many auto shops are open on Sunday, b/c it was Saturday evening atp. I expressed my concern and addressed the contradiction. I was told, "I'm sure they'll honor it" if there were any issues, but when I asked for that assurance in writing, Jose refused. I asked to speak with a manager, but he sent in Ed, who he had just advised was not a manager and he also refused. Ed was actually one of the people who told me that my 5 days would start when I picked up the car. He denied this and advised that all calls are recorded. I asked if the transcripts could be pulled up in that case & he says that can't be done. I ask again for the manager and the next guy said he was the sales manager and he finally agreed to put it in writing and extend my return period by an additional two days. I had the car inspected shortly after & was advised to return it. Although my written extension gave me until Wednesday, I returned it on Monday. When I arrived, I was told I had "just made it" within the 5-day return period, which I found odd since I had documentation showing my deadline had been extended. I was then told I had also "just made it" under the 250-mile return limit. That didn't make sense b/c I had barely driven the car. When I asked what mileage they had recorded, I found that my purchase contract listed the exact same mileage that appeared in the online ad, meaning the mileage had never been updated after my test drive. I asked if they included the miles used to transport the vehicle from Torrance to Buena Park. He couldn't confirm, but it seemed to be the only explanation (for at least a fraction of the miles put on me). That's odometer fraud. I asked whether my cash down payment would be refunded to my debit card or by check. He couldn't answer that either. He said that he would find out the following day. When I didn't hear anything, I called on Wednesday. Jose checked on my return and emailed me confirmation that my down payment would be refunded to my debit card. However, I received no confirmation that the loan had been canceled or that the funds had been sent back to my lender. My online banking still shows the full loan amount. Since then, I've spent days trying to get answers. I keep getting transferred to vm after vm, and now my calls from my personal phone go directly to a general vm without reaching anyone. Yet, when I called from my work phone, I reached a person immediately. Once they realized who I was, I was transferred repeatedly. Then, I was put on hold by "JP" for over 30 minutes. When I asked for anybody available in finance. I called back and was told by Bruce that everyone from finance was in a meeting and he would be sure to have someone call me back (4 hours ago). They always act busy when I call, but every time I've gone in, it has been empty/slow. Atp, I've contacted AutoNation's corporate office and I'm waiting for a response. I'll write a separate review about what was wrong w/ the car, but my customer service experience w/ the purchasing, return, and communication process has been terrible. This was my third car that I bought from AN btw, and it will be the last. Update: it has been 24 hours since I've contacted corporate and heard nothing back yet. See my Google review for why I returned the car.

Nick was great, he gave me great deal on a used Prius…read more Highly recommended, ask for nick when you come in. 10 star dealership Thank you

When they sold me my 2010 Prius in June of 2024, they didn't mention that it was under a…read moremanufacturer's recall due to Toyota's faulty paint job. I only found out about the recall when the paint started peeling in May of 2026, and that's also when I learned that the recall only lasted till May of 2025. So I had to pay full price at Maaco on Harbor Blvd. to get the car repainted instead of getting it free since I didn't know anything about the problem before the recall expired. And while the car was at Maaco getting repainted, the brake line started leaking. They called the mechanics at Rallysport across the street, and they discovered that the whole underside of the car is corroded. The mechanic even suggested that the car had to have more miles on it than the odometer said judging from the amount of rust and the wear on the brake pads. But at least the brakes failed when it was in the shop rather than when I was out driving...

We have been coming to this dealership for many years and it still seems to not disappoint. We have…read morepurchased and leased our vehicles from here. The salespeople as well as the managers have always worked with us. Our most recent experience, we actually started going to different dealerships to see what others could offer but ultimately came back to Premier because they offered a better deal. The end result came out better than we expected. We got a better vehicle with a lower monthly payment. There was also a mishap on a fee that we were not supposed to pay but had to. Premier reimbursed us for this fee. Ask for Chris Esquivel or Herm. They are awesome!

Don't bother with the service department…read more Bad communication. Car was there for two days, hardly any service was preformed. My car needed software updates that would prevent unnecessary warning lights, was immediately told by the service advisor that there "weren't any updates. I checked" In reality, only the technician can see software updates when they hook up your vehicle to their computer. When I asked for an estimated day of completion, Lou replied "Dunno. Could be 2 days, could be 10..." Paperwork stated AC hissing sound was identified. I was told "it's supposed to sound that way." No requested software updates were performed, because I got another warning light immediately on the drive home. Recall service was not performed. Lou told me the dealer would only let them order one part at a time and there were 9 people ahead of me. Everything about this interaction had a "meh" attitude to it. It was a complete waste of my time, and I spent two full days without a vehicle. Days later, I took my vehicle to Cerritos Dodge. Over 20 different software updates were performed that affect each of the vehicles operational modules. Big difference from "there's none." They also completed the recall service while Buena Park is still waiting to order parts one by one for 9 different customers. I also had a rental provided to me while my vehicle was in for service. The experience was night and day. Seriously, do not waste your time with Buena Park "Premier" CDJR Service.