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Motors

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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House of Imports - Visit our state of the art showroom

House of Imports

(1.1k reviews)

This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

I have never been so disappointed or disgusted with a dealership…read more First off let me say I am a young-ish tattooed male and I like wearing tank tops. I understand I don't look like the regular customer there but that shouldn't matter. I couldn't get one salesman to help me, not a single one. I shouldn't have to show them photos of my house or my 4 other cars to be taken seriously. Years ago my grandfather (Ignacio Bruno) showed up after work in his uniform to buy a car for grandma. They laughed at him and asked what he possibly wanted (referring to his dirty uniform, ignorant to the fact he owned the company he had patched on his shoulders.) He laughed and walked across the lot to the Jaguar dealership and bought TWO cars cash on the spot (gramps only dealt in $100s). He and my dad drove them to the HOI and told the salesmen they should have taken him seriously. Thought maybe they learned a lesson. Apparently not. I stopped going there a year ago. Today I get very rude, very snide texts from the House of Imports because I didn't want the unnecessary appointment they were trying to make for me. Not a good look....maybe it's time for a Jaguar?

AutoNation Toyota Buena Park - 2020 Honda Civic Ex

AutoNation Toyota Buena Park

(1.2k reviews)

Every dealership in Buena Park and beyond needs to take notes from AutoNation Toyota Buena Park…read more AutoNation Toyota Buena Park knows how to treat their customers properly. We were treated with dignity and respect. We had the absolute pleasure of dealing with Dietrich. Dietrich was extremely professional, highly efficient, and had outstanding communication skills. Dietrich facilitated the entire process seamlessly. We greatly appreciate everything he did for us. He provided top notch service from beginning to end. Dietrich and Ken were the absolute best!

Hello, this is the experience I recently had at AutoNation Toyota Buena Park…read more I came into the dealership with financing already secured through Navy Federal Credit Union. I'm a veteran and long-time Navy Federal member, and they have consistently handled my vehicle financing without issue. My intention was simple: provide my trade-in, use my outside financing, and complete the purchase. During the process, I was repeatedly asked to complete a dealership credit application for their "internal process" and identity verification. I made it explicitly clear multiple times that I did not want my credit run through the dealership because I already had financing secured through my own lender. Despite that, I was told they would not move forward unless I completed their credit application. What bothered me most is that this runs completely contrary to my previous vehicle-buying experiences using outside financing. In most cases, dealerships simply verify the lender, confirm funding, verify identity, and complete the transaction. A separate dealer-arranged credit application is generally not necessary when the customer already has approved financing in hand. Let's also be honest about something: dealerships absolutely make money from financing relationships, finance reserve markups, and lender partnerships. That is a normal part of the automotive business model. Because of that, it's difficult not to question whether the pressure to complete a dealership credit application was financially motivated rather than truly required to sell the vehicle. I refused to authorize an unnecessary credit inquiry and was effectively denied the opportunity to proceed with the purchase. I can't speak to the motivations of every individual involved, but I left feeling disrespected, frustrated, and like my business was only welcome if I agreed to enter their financing pipeline. My advice to buyers using outside financing: clarify upfront whether the dealership will attempt to require its own credit application before spending hours negotiating a vehicle purchase.

Premier Chrysler Dodge Jeep RAM of Buena Park

Premier Chrysler Dodge Jeep RAM of Buena Park

(1.1k reviews)

We have been coming to this dealership for many years and it still seems to not disappoint. We have…read morepurchased and leased our vehicles from here. The salespeople as well as the managers have always worked with us. Our most recent experience, we actually started going to different dealerships to see what others could offer but ultimately came back to Premier because they offered a better deal. The end result came out better than we expected. We got a better vehicle with a lower monthly payment. There was also a mishap on a fee that we were not supposed to pay but had to. Premier reimbursed us for this fee. Ask for Chris Esquivel or Herm. They are awesome!

Beware/ Bait & switch…read more Extremely disappointed with this dealership experience. My wife found a vehicle online yesterday and scheduled an appointment to come see it today. We spent over 4 hours at the dealership going through the process, discussing pricing, finalizing monthly payments, agreeing on the final numbers including GAP insurance, and even completing/signing the credit application. Only AFTER all of that, when we were finally sitting in the finance office ready to sign the paperwork, the finance manager suddenly informed us that they could not sell GAP insurance on the vehicle because it was a lemon-law buyback. We made it very clear that we were not comfortable proceeding without GAP coverage. Instead of resolving the issue properly, the finance manager tried to sell us a different warranty/insurance product but openly admitted he could not confirm whether it would actually protect us the same way. He then spoke with the sales manager and came back saying the manager "THINKS" it should work -- but nobody could actually confirm it. Even worse, the sales manager either could not or would not simply call the GAP company directly to verify coverage before asking us to move forward. That is completely unacceptable. Do not spend hours negotiating and signing paperwork here only to have major financing details changed at the very end. This felt like a classic bait-and-switch tactic and a complete waste of our time. Buyers beware.

Motors - usedcardealers - Updated May 2026

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