If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken Grody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience! read more

I went to Ken Grody Ford with a car in mind that I had seen on their internet advertisement. They had that car, at that price. I didn't have to do much negotiating. They gave me what I wanted. The process was quick. Moe is awesome! Sandra is great! read more

Wandered into this lot and was immediately blessed by the presence of Nour - truly a walking angel on earth. They helped me find the perfect car! (Additionally, they're an amazing driver. The way they got us out of the incredibly busy lot was impressive and they made me feel very safe) Thank you Nour! I also want to thank Sandra - the knowledge they shared with me you'd think they were a professor at Harvard in a past life! So powerful, so useful. This is an experience I'll take with me for the rest of my life. Thank you Sandra! I highly recommend this Ford location. They also have very clean restrooms. What a plus! read more

This review is for Annette specifically. She has been absolutely amazing. We had an issue with another employee here and instead of letting it go she went straight to her Manager or higher up and told her the situation and then they just called and completely fixed the entire situation for us and our shipping our golf shoes back to us because we left them in the rental car. Annette has been amazing. We weren't supposed to get a rental car and she found out we were driving from San Clemente and made things work to get us one. I cannot recommend her enough if you were looking for a new car I will definitely be sending anybody who's looking to get a Ford directly to her. It's hard to come across genuinely good people these days and she's one of them. I can't say enough great things about her thank you so much for all of your help and for your accommodations. read more

They are getting a one star due to their inflexibility in making a deal on a previously owned vehicle that had some damage that they were not willing to correct before selling! Wild they wouldn't make it right or take cost off the sale price to fix. Went to Star Ford in Glendale the next day and bought a vehicle that day! Go there ask for Chris in sales! He's awesome. read more

Today, March 16, it's 94 degrees and not one salesperson on the lot. I walked around for 20 min looking at F250. During that whole time, not one person left the comfort of the building. Just as I was about the leave someone left the building and offered to help. To late....my decision to leave was set. read more

Ken Grody Ford - Car Dealers Near Me - Buena Park, California

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I purchased a used Ford F-250 from this dealership. They told me when I purchased it that was a certified used vehicle. When I drove it home I noticed that there was a small chip in the windshield. The chip is really small and very hard to see. I immediately called the dealership, but the sales person didn't get back to me for over a week. When I finally got a hold of her after calling numerous times, I told her what had happened and she said she would see what she could do and get back to me. Another week and a half went by and I did not hear from her. So I decided to call the sales manager to see if they could help me. The sales manager told me that she would get back to me in regard to the chip. When she got back to me, she said that she viewed a video and pictures of the vehicle and that there was no evidence of a chip on the windshield therefore they would not cover the cost of repairing or replacing it. She then went on to say that I probably did it myself. I was super disappointed that they wouldn't honor the fact that the windshield was chipped before I purchased the vehicle. I do not recommend this dealership. They are very dishonest and just look for excuses not to help their customers out. I had an employee that had the same situation, he had bought a used Ford F250 from Galpin Ford. He got home and noticed a chip in the window and right away Galpin Ford told him to bring the vehicle in and that they would repair or replaced the windshield .Now that's real customer service. Ken Grody Ford has terrible customer service. I highly recommend not buying or servicing your vehicle from this dealership, if you don't believe me, just check out their rating online. What a disappointment. A very dishonest way to treat a customer. read more

I recently had a fantastic experience purchasing a 2022 Ford Maverick at Ken Grody Ford in Buena Park. Channa and Erick were exceptional and took the time to understand what I was looking for to help me find the perfect match. The dealership had a welcoming vibe and made every step of the buying process smooth and clear. My family and friends have purchased 5 vehicles over the last few years from this dealership, and will continue to return because they are honest and forthright with their transactions. If you're looking for a new vehicle, I'd highly recommend visiting Ken Grody Ford and asking for Channa or Erick; you won't be disappointed! read more

I recently bought a 2022 Ford Bronco from Ken Grody Ford in Buena Park and had a truly seamless experience. Jose was incredibly helpful, guiding me through each step with a lot of patience and expertise. The atmosphere at the dealership was very comfortable, making the whole process stress-free. I'm absolutely loving my new Bronco and must thank Jose for his unwavering assistance. If you're looking for a great car buying experience, I highly recommend visiting them and asking for Jose! read more

Ken Grody Ford - Car Dealers Near Me - Buena Park, California

Do not let them have your number. They will call and email and text to the point of being harassment even after you ask them time and time again to not contact you. read more

Went in the sell my vehicle. And Daniel was super fast with paper work and giving me numbers ! Had previously gone to Buena Park Honda and that was no help at all but Ken Gordy ford made it happen read more

First dealership where we didn't have to spend hours going back and forth. Got a great deal and everything was quick and easy. Dylan was amazing, super approachable, patient, and just really easy to talk to compared to other places. No runaround at all, which I really appreciated. Thank you for the great customer service! read more

Ken Grody Ford - Ford dealership, new Mustang, sales rep Dylan - Car Dealers Near Me - Buena Park, California

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They sold my 93 year old mother a used car that broke down 4 days after she purchased it. The car was not properly serviced prior to the sale.... read more

24 Days & Counting: Truck "Inoperable" over a Camera Repair I dropped off my F-350 on February 3rd for a simple camera issue. It has now been 24 days, and I am being met with a wall of silence and conflicting stories. After a week of "no answers," I finally reached a Customer Relations Manager who connected me with Tim Prete. I was told a camera was ordered. A week later, I was told the camera was installed and just needed calibration. Then, the story changed again: "Another part" needed to be ordered. When I requested my truck back (even if unfixed) because this delay forced us to cancel a Presidents' Day trip (we can't haul our trailer without the truck), I was told the truck is now "inoperable." How does a truck go from needing a camera to being "undrivable" while sitting in a service bay? I have an open Ford Corporate Case. As of today, I am 6 days away from the 30-day California Lemon Law threshold. Tim hasn't returned calls, the parts manager is "unavailable," and I am stuck in a loaner while my heavy-duty truck sits in pieces apparently. I am done with the run-around. If I don't receive a call from the Service Director, Eric Romanoff, or the GM, Joe Ingram, with a firm completion date today, my next step is a formal "Final Opportunity to Repair" notice via certified mail. Avoid this service department if you actually need your vehicle back in a reasonable timeframe. read more

I got my Ford bronco from Amador and I got nothing but the best attention from him even after the deal he kept checking on me and making sure we were happy with the decisión we made,Raul Rodriguez "Service Advisor" Steve Vasquez "FCTP Manager"the nicest "Shutle driver "Larry I got the best attention every single time i have a service from all of them in the last 3 yearsThanks Ken Grody Ford for having such of happy employees. read more

Ken Grody Ford - Amador - Car Dealers Near Me - Buena Park, California

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Exploring Ken Grody Ford Buena Park for my 2020 Toyota 4Runner Limited was an amazing experience! Maurice was very knowledgeable and patient throughout the process, making sure I felt comfortable with every detail of my purchase. The dealership's atmosphere was friendly and inviting, which made the whole experience even more pleasant. It's not just about selling cars; it's clear they care about their customers' satisfaction. Maurice and the team truly went above and beyond, ensuring I drove off thrilled with my new 4Runner. Sandy in financing was wonderful, and personable. I will definitely recommend this dealership to my friends and family. read more

I had a fantastic experience purchasing my 2026 Ford Bronco Big Bend at Ken Grody Ford in Buena Park. Joshua, our salesperson, was extremely helpful, providing insightful advice and detailed explanations on all the features of the Bronco, which made choosing the right setup a breeze. The overall ambience of the dealership was welcoming and well-organized, which significantly enhanced my buying experience. It's refreshing to deal with such a professional team that focuses intently on customer satisfaction. I highly recommend visiting Joshua at Ken Grody Ford if you're looking for not just a car, but a pleasant purchase journey as well. read more

My recent trip to Ken Grody Ford Buena Park was nothing short of exceptional, thanks largely to Irving. He helped guide me through the purchase of my 2026 Ford Bronco Sport Big Bend with ease. Not only was he thorough in explaining all the features and benefits of my new vehicle, but his friendly demeanor made the entire experience very pleasant. The dealership environment was welcoming and well-organized, which also added to my satisfaction. I'd definitely recommend anyone interested in a Ford to head to Ken Grody Ford in Buena Park and ask for Irving! read more

I recently had the pleasure of purchasing a 2026 Ford Expedition Tremor from Ken Grody Ford in Buena Park, and I must say, the experience was exceptionally smooth. Dylan Jacob was fantastic; his understanding of the vehicle's capabilities helped me feel confident in my choice. The whole vibe at the dealership was laid-back but professional, making the process stress-free. I'd recommend anyone looking for a new car to visit them; their team genuinely cares about your experience. read more

My experience at Ken Grody Ford Buena Park was nothing short of fantastic while picking up my new 2026 Ford Explorer ST-Line. Irving was incredibly helpful, making the complex choices seem simple with his knowledgeable and thoughtful approach. I never felt rushed, and his attentiveness made the entire buying process feel tailored just for me. The team's professionalism reassured me that I was making the right choice. Sandra in financing is a wonderful person and it was a pleasure working with her . This is my second Ken Gordy ford vehicle but third ford in general. Also had the pleasure of seeing Ken Gordy himself on the sales floor with his beautiful dog. Overall great experience. If you're considering a new car, I suggest visiting Ken Grody Ford and seeking out Irving for a truly personalized buying journey. read more

Visiting Ken Grody Ford in Buena Park and working with Eddie was a highlight of my car-buying journey. Eddie's friendly approach and deep knowledge about the Ford Bronco Sport Big Bend ensured I made the right choice. He patiently walked me through the car's features, and I felt very confident in my purchase decision by the end of our session. The entire team at the dealership was welcoming and efficient, making the process smooth and enjoyable. If you're looking for a new car, I suggest dropping by Ken Grody Ford and asking for Eddie; he'll make sure you're well taken care of! read more

My sales person Mel was amazing. He put up with me for 3 days in a row before I finally bought the vehicle. I'm one of those really annoying old school buyers who actually enjoys the haggling. I had been casually looking for a new truck or SUV for about 6 months. After getting the insurance payoff for my motorcycle that I totaled, I decided it was time to get serious. Looking over the website I found a used Explorer and also an incredibly low priced deal on a new Explorer. With those in mind I headed to KG with 2016 Toyota Corolla as a trade in. After test driving 4 or 5 vehicles in addition to the 2 I originally came in to see I finally settled on 2025 Explorer ST Line. My only regret since making the purchase in August has been wondering if I'd have been happier with an F-150. I've had 3 Chevrolet Silverados a couple Toyota Tacoma's and a Dodge Ram, so I've always been a truck guy. Interestingly enough KG Ford also took care of that lingering question. My Explorer had a defect in the paint on the roof. Recently I was finally able to get it back to them to have it looked at. I expected they would take photos and send me home and tell me they would call me later with a plan. To my surprise they agreed on the spot to repair it and provided me with a loaner vehicle. After driving their 2025 F-150 for the past week I can definitely say I have zero regrets about purchasing the Explorer. The truck is nice but my Explorer is so much better. The strangest part of this purchase has been my sales person Mel. I've purchased a lot of vehicles in my life. Before Mel I have never remained in contact with the sales person. I had a problem with my infotainment system. I looked through the owners manual and tried that fix but nothing happened. I brought it to a Ford dealership that was closer to my house. They had 5 people standing around looking at it dumbfounded. When I left there I texted Mel. He instantly responded and he told me exactly how to fix it. He also offered to make me an appointment with service if the fix didn't work or I just didn't want to deal with it. That is without question the best customer service I've ever experienced from a car dealership. Ive texted and called him probably 10 times since buying the vehicle and he has always been fast to reply and provided exceptional customer service in every interaction. I'm looking forward to getting my Explorer back. As I'm writing this it is still with the service department. The best feature on my Explorer has to be the Blue Cruise. I love letting the car drive me places. It was pretty stressful to get used to, probably because I'm a control freak. Unfortunately the F-150 loaner doesn't have this feature. Maybe that's why I don't enjoy driving it anywhere near as much as I enjoy my Explorer. I wouldn't hesitate to recommend KG Ford. If you do go there I highly recommend you ask for Mel. I wasn't surprised to see a few other 5 star reviews that also mention him. During the 3 days I made his life miserable I saw him working with other customers. It is very rare these days to find someone who provides that level of customer service. I just hope KG Ford appreciates and rewards him for how good he makes them look. read more

Ken Grody Ford - My awesome 2025 Exploder - Car Dealers Near Me - Buena Park, California

My recent trip to Ken Grody Ford Buena Park to pick up my new 2025 Ford Bronco Big Bend was an absolutely memorable and seamless experience. Daisy Arias was phenomenal throughout, providing clear and detailed explanations about the SUV's features which really helped in making an informed decision. Her friendly and professional approach made the whole process stress-free. It's refreshing to find such dedication in auto sales. I highly recommend you check them out if you're in the market for a new vehicle! read more

Exploring the various SUV options at Ken Grody Ford Buena Park, I was fortunate enough to work with Dylan Jacob, who was instrumental in helping me choose the 2026 Ford Expedition Platinum. His friendly approach, combined with actual knowledge about the vehicle's features, made it easy for me to decide. His professionalism wasn't just about selling me a car; it was about making sure I was happy and making an informed choice. Every question I had was answered with patience and expertise. For anyone in the market for a new vehicle, I suggest you ask for Dylan at Ken Grody Ford; he makes car buying a wonderfully smooth experience. read more

Came into KG Saturday morning 3/28/2026. And I have never been treated and felt so dismissed in my life. I told the salesman I was interested in a new Bronco Sport. He said he would go grab a key 20 to 30 minutes passed nothing. I even went into the show room and he was standing chatting away with a couple of other salesman. At this point I felt so disrespected I left. Well guess what I drove down the street to KG's neighbors Primier Chevrolet and bought a new Chevy. read more

Ken Grody Ford - Salesman totally dismissed me on Saturday morning 3/28/2026. So I bought a new Chevy from Primier Chevrolet. - Car Dealers Near Me - Buena Park, California

I recently picked up a 2025 Ford Bronco Outer Banks from Ken Grody Ford in Buena Park, and I'm thrilled with my choice! Melad, the salesperson, was a fantastic guide throughout the buying process, very knowledgeable and eager to help me find just what I needed. I particularly appreciated how straightforward he made everything feel no pressure, just helpful advice and a friendly demeanor. This dealership really knows how to make you feel welcomed and ensures that you leave satisfied with your purchase. If you're looking for a new car, swing by and ask for Melad; he'll make sure you're well taken care of! Also Chris, he was the first person to help me out he was so helpful on the phone and helped me get the best price possible!! Also Anthony the financial manager was amazingly patient and helpful helping us get extra coverage for our vehicle read more

I recently acquired a 2025 Ford F-150 Platinum from Ken Grody Ford in Buena Park, and the whole experience was superb. Christopher Bellin was instrumental in outlining our deal and helping me understand all the customizable features of the truck, making it easy to tailor it exactly to my needs. The seamless process and warm, engaging interaction with Christopher made it feel more like visiting a friend than a transaction. Sandra D made the finance and deal process truly seamless and I enjoyed what is usually the most arduous process of purchasing a new vehicle. The dealership has a truly welcoming atmosphere, and I left feeling completely satisfied with my purchase. For anyone in the market for a new vehicle, I highly recommend visiting Ken Grody Ford and speaking with Christopher - he will take care of you. read more

I had a wonderful experience purchasing my new 2025 Ford F-150 Platinum from Ken Grody Ford in Buena Park. Erick was incredibly helpful throughout the entire process, always ready to answer any questions I had and make sure I was comfortable with my choices. The level of personal attention I received from him was exceptional. The dealership itself had a friendly vibe, making the whole car buying process not just stress-free but actually enjoyable. Erick's professionalism and dedication truly stood out, ensuring that I drove off the lot completely satisfied with my transaction. Highly recommend him if you're visiting Ken Grody Ford! read more

I had a fantastic experience purchasing my 2026 Ford Maverick XLT at Ken Grody Ford Buena Park. Irving was incredibly attentive throughout the process, providing expert advice and detailed answers to all my queries without ever making me feel rushed. The overall environment at the dealership was welcoming, which transformed what could have been a stressful experience into a pleasurable outing. Irving's commitment to ensuring I had all the information needed to operate my new Maverick was exceptional. I genuinely appreciate the warmth and professionalism that made my purchasing journey so memorable. read more

We have now purchased three vehicles from Ken Grody Ford. I've had great experience with the sales agent/ management and finance department. Car shopping is not the most desirable task , but at times it is needed. I shopped around this last time and almost purchased a different make (Audi). After signing paperwork , I was completely turned off by the overall experience at Audi. So I walked away and contracted Chris (sales) at Ken Grody who I had previously been working with on a deal. Chris came through with a deal I was happy with, and we made the deal. Sandra in the finance department was knowledgeable, helpful and efficient. The process wasnt as painful as they normally are. Truly like doing business with this dealership. read more

Come here first to get their prices on the vehicle you want then leave.Do not hang around you will cry after. I still get calls from molly and others and the vehicle is still there 40000 over msrp went to another ford dealer and was only 20 over msrp. Then bought in Texas and only 15000 over with delivery! They tell me that they have competitive pricing ! Why is it still sitting there! The sales guys were nice but they don't do the shafting. Rule one actually if you are not a great shopper get your price from the credit union or email from the dealer with a breakdown of pricing. If they can't provide go elsewhere. The service on my Ford was good here. The sales negative read more

Ken Grody Ford - 15000 less then groody - Car Dealers Near Me - Buena Park, California

I have been shopping for a vehicle for months. And for some reason. I have just not been able to find what I am looking for. I walked into Ken grody ford and I was approached by a salesman Aaron Molina. Of course I had my guard up. But it was hard because. He is actually a nice guy. He took the time to explain to me what was important as far as modern features. And even showed me the best price. I couldn't say no. I walked out with a car that day. And my brother was so excited for me. He is going to buy a car as well. I highly suggest me. Grody Ford. And especially Aaron Molina. He is the man you want to talk to. read more

We love our new F150! Thank you Ole for locating the model we were looking for and for helping us put together the KG custom package for wheels and tires- Ole is super knowledgeable about the product, extremely helpful and super nice. Sandra in finance was wonderful too, it was definitely a great experience. My husband and I are beyond grateful! read more

Ken Grody Ford - Car Dealers Near Me - Buena Park, California

I truly had the best experience ever buying my new Ford Bronco at Ken Grody. The entire team there is fantastic and welcoming. I had the pleasure of working with Luis, who made the sale of my car so easy on me. He was respectful, courteous, and personable. He handled everything with grace and took the best care of me as a customer. Much better than any other experiences i've had buying a car. Ask for Luis! Francisco assisted with my finance and he was awesome too. He was very transparent and genuinely wanted the best for me. I trust these two, and i'm lucky to have worked with them! read more

Buying my 2022 Ford F-150 at Ken Grody Ford Buena Park turned out to be an enjoyable and stress-free experience. Reuben and Nour were fantastic throughout the process, providing clear, helpful information without any pressure. Reuben, in particular, was exceptionally patient, walking me through the various features and benefits of the truck, ensuring I made a well-informed decision. Their professional demeanor coupled with a friendly approach made all the difference. Anyone in the market for a new vehicle should definitely check out this dealership and ask for Reuben or Nour; they really go above and beyond! read more

Dropped off car on 2/4 for a fault detected to power train. SA Tim said I was looking at either Tuesday or Wednesday of the following week for their tech to diagnose the problem and have a repair time. Not ideal but not the end of the world. Received a call on 2/6 from Tim. I thought he was calling with an update on repair. Unfortunately, he advised I would need to wait at least until the end of the month before they could even inspect my car because their tech was on medical leave. I asked what they could do in the mean time since I was without a car. Tim's response was to blame doctor for not clearing their tech to return to work that I could pick up my car and go to another Ford dealership if I chose not to wait. Service has gotten worse it seems. Feels like they are doing you a favor. Done with Ken Grody after this. read more

My purchase of a 2023 Ford Expedition Platinum at Ken Grody Ford in Buena Park exceeded my expectations. I was referred to Channa and Erick by Armando. It was a transparent and pleasant experience. Channa, Erick were fantastic - their knowledge about the vehicle made my decision very easy, and their professional and friendly nature made the experience enjoyable. The dealership offers a welcoming environment that makes you feel at ease during what can often be a nerve-wracking process. It was a nice to deal with professionals who genuinely care about providing a pleasant experience. read more

Great experience with Jesus Garibay. Sold me multiple cars for my business and was responsive and had a good attitude.

sandra in finance & maurice in sales made this process so easy, communicating constantly & no sales tricks up their sleeve. we came with our own approval loan so we were skeptical of them trying to make more money but we didn't get that vibe at all and all the way until the end the numbers lined up as we signed the dotted line. very satisfied and will be doing all maintenance & future purchases at ken grody. also thank u to daisy! read more

Ken Grody Ford - ford maverick 2022 XL - Car Dealers Near Me - Buena Park, California

This is for Molly, Thank you for your response, unfortunately you were misinformed. I did have an appointment at 7:30 that Monday morning. The appointment was made in the Saturday prior. Your service advisor Mike was not very friendly nor helpful. read more