Great experience with this dealership! The staff was friendly, helpful, and made the whole process…read moresmooth and stress-free. I really appreciated their honesty and professionalism. Highly recommend! special shoutout to Josh & Bijan!!!

I first test drove the car at AutoNation's Torrance (South Bay) location. I wasn't ready to buy it…read morethat day, and since I live in Orange County, I was told I could have the vehicle transferred to the Buena Park location when I decided to purchase it. Before buying, I specifically asked multiple times when the 5-day return guarantee would begin b/c I knew I would be purchasing the vehicle on one day and picking it up another. Everyone I spoke with, including employees at the Buena Park location, told me that it would begin when I picked up the car. When I arrived, I was told by Jose, the finance associate, that the 5-day period had actually started on the date I purchased it several days prior. Since It was a Saturday. That left me w/ only until Monday to decide whether to keep it. Not many auto shops are open on Sunday, b/c it was Saturday evening atp. I expressed my concern and addressed the contradiction. I was told, "I'm sure they'll honor it" if there were any issues, but when I asked for that assurance in writing, Jose refused. I asked to speak with a manager, but he sent in Ed, who he had just advised was not a manager and he also refused. Ed was actually one of the people who told me that my 5 days would start when I picked up the car. He denied this and advised that all calls are recorded. I asked if the transcripts could be pulled up in that case & he says that can't be done. I ask again for the manager and the next guy said he was the sales manager and he finally agreed to put it in writing and extend my return period by an additional two days. I had the car inspected shortly after & was advised to return it. Although my written extension gave me until Wednesday, I returned it on Monday. When I arrived, I was told I had "just made it" within the 5-day return period, which I found odd since I had documentation showing my deadline had been extended. I was then told I had also "just made it" under the 250-mile return limit. That didn't make sense b/c I had barely driven the car. When I asked what mileage they had recorded, I found that my purchase contract listed the exact same mileage that appeared in the online ad, meaning the mileage had never been updated after my test drive. I asked if they included the miles used to transport the vehicle from Torrance to Buena Park. He couldn't confirm, but it seemed to be the only explanation (for at least a fraction of the miles put on me). That's odometer fraud. I asked whether my cash down payment would be refunded to my debit card or by check. He couldn't answer that either. He said that he would find out the following day. When I didn't hear anything, I called on Wednesday. Jose checked on my return and emailed me confirmation that my down payment would be refunded to my debit card. However, I received no confirmation that the loan had been canceled or that the funds had been sent back to my lender. My online banking still shows the full loan amount. Since then, I've spent days trying to get answers. I keep getting transferred to vm after vm, and now my calls from my personal phone go directly to a general vm without reaching anyone. Yet, when I called from my work phone, I reached a person immediately. Once they realized who I was, I was transferred repeatedly. Then, I was put on hold by "JP" for over 30 minutes. When I asked for anybody available in finance. I called back and was told by Bruce that everyone from finance was in a meeting and he would be sure to have someone call me back (4 hours ago). They always act busy when I call, but every time I've gone in, it has been empty/slow. Atp, I've contacted AutoNation's corporate office and I'm waiting for a response. I'll write a separate review about what was wrong w/ the car, but my customer service experience w/ the purchasing, return, and communication process has been terrible. This was my third car that I bought from AN btw, and it will be the last. Update: it has been 24 hours since I've contacted corporate and heard nothing back yet. See my Google review for why I returned the car.

My partner and I just bought our first car together! James "panda" was our salesman and he was…read moregreat! Not pushy and very informative! It was an easy process! Would definitely recommend James to anyone looking for a new car! Super helpful and worked with our needs! Thank you again to James!

Jonathan,is very friendly and very knowledgeable in service department .I could be happier with the…read moreexperience.bring your car to Buena Park Honda.

We have been coming to this dealership for many years and it still seems to not disappoint. We have…read morepurchased and leased our vehicles from here. The salespeople as well as the managers have always worked with us. Our most recent experience, we actually started going to different dealerships to see what others could offer but ultimately came back to Premier because they offered a better deal. The end result came out better than we expected. We got a better vehicle with a lower monthly payment. There was also a mishap on a fee that we were not supposed to pay but had to. Premier reimbursed us for this fee. Ask for Chris Esquivel or Herm. They are awesome!

Don't bother with the service department…read more Bad communication. Car was there for two days, hardly any service was preformed. My car needed software updates that would prevent unnecessary warning lights, was immediately told by the service advisor that there "weren't any updates. I checked" In reality, only the technician can see software updates when they hook up your vehicle to their computer. When I asked for an estimated day of completion, Lou replied "Dunno. Could be 2 days, could be 10..." Paperwork stated AC hissing sound was identified. I was told "it's supposed to sound that way." No requested software updates were performed, because I got another warning light immediately on the drive home. Recall service was not performed. Lou told me the dealer would only let them order one part at a time and there were 9 people ahead of me. Everything about this interaction had a "meh" attitude to it. It was a complete waste of my time, and I spent two full days without a vehicle. Days later, I took my vehicle to Cerritos Dodge. Over 20 different software updates were performed that affect each of the vehicles operational modules. Big difference from "there's none." They also completed the recall service while Buena Park is still waiting to order parts one by one for 9 different customers. I also had a rental provided to me while my vehicle was in for service. The experience was night and day. Seriously, do not waste your time with Buena Park "Premier" CDJR Service.

First off, Carlos the sales agent was 12/10…read more Could not have done a better job. From the first conversation he was on point, even drove the car over an hour to my house just to deliver it. Truly white glove service. He deserves a promotion! Secondly, the rest of the team at Buena Park BMW did a great job. The hospitality throughout was legit. Lastly, the paperwork and process put in place by whoever schemed up AutoNation should engage with a process improvement team. Horrible. Pages, days, conversations. It's easier to buy a house today than a car through AutoNation. Ridiculous process. It's the definition of friction. People at the dealership - awesome. AutoNation process - horrible.

Don't take your car her for service. I've owned my car for 1.5 years and have taken it in 3 times…read more Each time I'm extremely disappointed in the service, but this last time was the tipping point. My car just needed an oil change at 14,000 miles, they told me I needed $570 of other work. Tire alignment, some oil additive, wiper additive, etc. All of this was recommended before they even looked at my car. Like an idiot I said okay to the alignment ($350) and no to everything else. There was no reason for the alignment as the car wasn't pulling and the tire trade was all the same. Well I just flushed money down the toilet. 1. Shortly after purchasing the vehicle the passenger a/c wasn't working and the windshield wipers would turn on. The car was at the dealership for over 3 weeks with no communication about when it'd be ready. I had to call repeatedly to find out an update. Additionally the loaner car the lent me was a dud and I had to come a swap it out. 2. Oil change went fine other than I dropped it off at 8am and treat said it'd be ready around noon. I didn't hear from them until 3pm. No respect for my time. 3. Charged gif things that didn't need to be done. When I made my appointment I was told it would be 1-2 hours, nope 2.5 hours snd a bill for $350 of stuff that didn't need to be done. Good bye BMW Buena Park.

I had an excellent experience selling my Corolla at CarMax. The whole process was smooth, fast, and…read morevery professional from start to finish. The staff was organized, clear, and respectful of my time. They also offered more money than Carvana, which is what brought me in, and they fully delivered. No pressure, no confusion -- just straightforward service. Best part: I walked out with a check in hand the same day. Highly recommend if you want a quick, clean, and well-run car selling experience.

WILL SELL YOU VEHICLE WITH POOR QUALITY TIRES!!!!!! NO REGARD TO YOUR SAFETY!…read more STAY AWAY FROM CARMAX ESPECIALLY BUENA PARK location. STAFF IS FINE SELLING VEHICLES AT SUBPAR because it falls within their BS policy. NO "GOOD FAITH" practices!!! Should have read their reviews before going in. Seems i'm not the only one that had issues with tires after purchase. Was smart enough to take vehicle to personal mechanic right after purchase to make sure vehicle wasn't a lemon. My trusted mechanic is the ones that found the cracks in tires. I knew the tread was subpar...but add cracked tires and it was concerning as I have long commutes for work. Called twice only to be told I'd get a call back and ghosted. So I drove back to buena park to speak to service manager. My concern was brushed off multiple times and they kept trying to show me how the treading met their policy requirements for "just good enough to pass." I kept telling them I was concerned about the cracks..not the poor quality treading. Employees/managers claim their policy BS rather than show "good faith" in actually resolving the issue. I was told "just return the vehicle"...as if the process of finding a vehicle, dealing with paperwork, wait time, and insurance was something i wanted to do all over again after thinking I finally secured a vehicle. The transmission never got flushed either..so I spent out of pocket to do that and new set of tires. Typical act nice enough to get you through the papers and then leave you high and dry if you have any issues. As a female the male staff treated me like I was an idiot and kept brushing my concerns off. I've had better experience at private dealer, but i guess to be expected from big name company.

I had leased my car and was coming to the end of my lease. Zach and Rodrigo were helpful in…read morepurchasing my lease. They were attentive and willing to answer any questions I had. Thank you Buena Park Nissan for hiring such awesome people!

This review is based on our buying experience with Sunny and the Finance guy Milton ! They both did…read moreeverything they could give us the best deal possible . We are so in love with our 2024 Nissan Titan and I'm so glad we decided to buy a truck from this dealership ! We will be sending friends and family here !

If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken…read moreGrody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience!

A further update on my nightmare of purchasing a vehicle at Ken Grody Ford:…read more On top of the trouble I initially experienced with the purchase of the vehicle, things have gotten significantly worse. On May 22, I dropped my truck off at a prearranged time at the dealer to have some scratches and dings that happened on the lot fixed. I was assured this would be a quick turnaround. When Ken Grody tried to return the truck to me, it looked worse than when I initially dropped it off, there were multiple very visible defects in the paint that were not present before. This is a brand new vehicle by the way. They sent it to the body shop a second time. It came back to the dealership with more of the same defects. It went back to the body shop a third time. It came back to the dealership tonight, several days short of a month since I dropped it off initially. The body shop forgot to fix an entire area. Now it's going back to the body shop a fourth time. I've already made a payment on the vehicle and haven't even been able to drive it. On top of that: Since my initial negative review of this experience, I have been receiving threatening phone calls and text messages that are clearly coming from someone who works for Ken Grody Ford and wants to intimidate me into removing my review. I've never ever experienced anything in my life. It's shocking to say the least and my hope is that nobody else has to suffer through anything like this just because they decided to buy a vehicle from Ken Grody Ford.

So far, so good! Walked in to get some info, and walked out the next day with a new car. Score!…read more Tesla seems to offer really good deals from time to time, and they sold us on the model 3. The whole process was so easy, and hard to turn down. Rich, I believe, was our dealer and we had a great experience with him (sorry for all the silliness!). He walked us through the whole process, then connected us to the Tesla app to finish our application. By noon the next day, our car was already ready! Everyone here is very friendly and nice. Never has getting a new car felt so easy. And already in love with my new Tesla. I was nervous to drive it at first, but it is very easy to drive. Best of all, no more high priced gas to put in!

I am writing to share an absolutely unacceptable and deeply frustrating delivery experience at this…read moreTesla location. I arrived early for my 3:00 PM appointment at 1:00 PM. I was told my car wasn't ready and to wait. After waiting for 1.5 hours and noticing no other delivery customers around, I decided to stretch my legs and check the lot. To my shock, my car--complete with my name placard--had been sitting there ready the entire time. It was clear no one bothered to check or communicate. When I pointed this out to the advisor, there was not a single word of apology--just a careless "Oh? Yeah? Okay." While the lack of communication was annoying, what followed was a serious safety hazard and blatant disrespect. First, when inspecting the exterior, I found an open Exacto knife (flat blade) sitting right on top of the driver's side door. If that blade had fallen on me while opening the door, it could have caused a severe injury. When I pointed this out to a male service staff member, he didn't apologize; he simply grabbed it quickly and walked away to cover it up. I have photo evidence of this. Second, I noticed a significant panel alignment issue and a large gap on the door--wide enough to fit a finger through. When I raised this concern to the two service staff members on-site, their response was incredibly insulting. They literally told me: "It's because yours is a Standard Model. Yours is not premium. It's a completely different car." Are Tesla service employees trained to look down on customers based on the trim level they purchase? Implying that a customer should just "suck up" poor build quality and terrible panel gaps because they bought a Standard Model is completely unacceptable and discriminatory. This level of unprofessionalism has completely shattered my trust in Tesla. What was supposed to be an exciting and celebratory milestone of picking up a new car turned into a thoroughly miserable and insulting experience. Instead of joy, I left the delivery center with nothing but deep frustration and resentment.