This review is specifically for the service department…read more I've been coming here for quite some time, and working with Miguel has truly made all the difference. Out of all the service advisors I've encountered across Mercedes-Benz dealerships, he stands out as the most honest, detail-oriented, and consistent. He takes the time to answer every question thoroughly and keeps me updated throughout the entire process--which, in my experience, is not always the standard elsewhere. That level of transparency and communication is something I really value. The rest of the team is equally professional and welcoming! It's clear the department is well run. Car service is never something you look forward to, but Miguel makes it as seamless and stress-free as possible--which says a lot.

I have never been so disappointed or disgusted with a dealership…read more First off let me say I am a young-ish tattooed male and I like wearing tank tops. I understand I don't look like the regular customer there but that shouldn't matter. I couldn't get one salesman to help me, not a single one. I shouldn't have to show them photos of my house or my 4 other cars to be taken seriously. Years ago my grandfather (Ignacio Bruno) showed up after work in his uniform to buy a car for grandma. They laughed at him and asked what he possibly wanted (referring to his dirty uniform, ignorant to the fact he owned the company he had patched on his shoulders.) He laughed and walked across the lot to the Jaguar dealership and bought TWO cars cash on the spot (gramps only dealt in $100s). He and my dad drove them to the HOI and told the salesmen they should have taken him seriously. Thought maybe they learned a lesson. Apparently not. I stopped going there a year ago. Today I get very rude, very snide texts from the House of Imports because I didn't want the unnecessary appointment they were trying to make for me. Not a good look....maybe it's time for a Jaguar?

Every dealership in Buena Park and beyond needs to take notes from AutoNation Toyota Buena Park…read more AutoNation Toyota Buena Park knows how to treat their customers properly. We were treated with dignity and respect. We had the absolute pleasure of dealing with Dietrich. Dietrich was extremely professional, highly efficient, and had outstanding communication skills. Dietrich facilitated the entire process seamlessly. We greatly appreciate everything he did for us. He provided top notch service from beginning to end. Dietrich and Ken were the absolute best!

Hello, this is the experience I recently had at AutoNation Toyota Buena Park…read more I came into the dealership with financing already secured through Navy Federal Credit Union. I'm a veteran and long-time Navy Federal member, and they have consistently handled my vehicle financing without issue. My intention was simple: provide my trade-in, use my outside financing, and complete the purchase. During the process, I was repeatedly asked to complete a dealership credit application for their "internal process" and identity verification. I made it explicitly clear multiple times that I did not want my credit run through the dealership because I already had financing secured through my own lender. Despite that, I was told they would not move forward unless I completed their credit application. What bothered me most is that this runs completely contrary to my previous vehicle-buying experiences using outside financing. In most cases, dealerships simply verify the lender, confirm funding, verify identity, and complete the transaction. A separate dealer-arranged credit application is generally not necessary when the customer already has approved financing in hand. Let's also be honest about something: dealerships absolutely make money from financing relationships, finance reserve markups, and lender partnerships. That is a normal part of the automotive business model. Because of that, it's difficult not to question whether the pressure to complete a dealership credit application was financially motivated rather than truly required to sell the vehicle. I refused to authorize an unnecessary credit inquiry and was effectively denied the opportunity to proceed with the purchase. I can't speak to the motivations of every individual involved, but I left feeling disrespected, frustrated, and like my business was only welcome if I agreed to enter their financing pipeline. My advice to buyers using outside financing: clarify upfront whether the dealership will attempt to require its own credit application before spending hours negotiating a vehicle purchase.

I purchased a used 2021 Honda Civic from these folks, and I'm very happy with my experience. I…read morecalled about the car a week prior, and Paul was happy to answer all my questions about it. The day of, I showed up and I was promptly helped out by sales associate Freddy. They were happy to negotiate to a fair price, and I didn't feel they were trying to swindle me in any way. In the price breakdown, they were clear about what was optional, and there were no unnecessary add-ons. Likewise, I didn't feel like they pressured me into buying their warranties or extra services in the finance office. Buying a car is stressful, but the folks here made it streamlined and simple. I would be happy to come back here for my next vehicle purchase. Thank you for helping me buy my first car!

This review is for the service department…read more Took my vehicle in for wheel alignment . Everything went well until I got home and took a closer look at the computerized wheel alignment report. Right front caster is out of limits by 1 degree and in red. Granted is out by very little but the fact that they just let it go tells me the degree of workmanship at Buena Park Honda. It would have taken very little time to do the adjustment but it's close enough, I guess. Now I'm I going to take it back and loose another 3 hours of my time, probably not. Would I trust them with more technical and complicated jobs, NO!

We have been coming to this dealership for many years and it still seems to not disappoint. We have…read morepurchased and leased our vehicles from here. The salespeople as well as the managers have always worked with us. Our most recent experience, we actually started going to different dealerships to see what others could offer but ultimately came back to Premier because they offered a better deal. The end result came out better than we expected. We got a better vehicle with a lower monthly payment. There was also a mishap on a fee that we were not supposed to pay but had to. Premier reimbursed us for this fee. Ask for Chris Esquivel or Herm. They are awesome!

Beware/ Bait & switch…read more Extremely disappointed with this dealership experience. My wife found a vehicle online yesterday and scheduled an appointment to come see it today. We spent over 4 hours at the dealership going through the process, discussing pricing, finalizing monthly payments, agreeing on the final numbers including GAP insurance, and even completing/signing the credit application. Only AFTER all of that, when we were finally sitting in the finance office ready to sign the paperwork, the finance manager suddenly informed us that they could not sell GAP insurance on the vehicle because it was a lemon-law buyback. We made it very clear that we were not comfortable proceeding without GAP coverage. Instead of resolving the issue properly, the finance manager tried to sell us a different warranty/insurance product but openly admitted he could not confirm whether it would actually protect us the same way. He then spoke with the sales manager and came back saying the manager "THINKS" it should work -- but nobody could actually confirm it. Even worse, the sales manager either could not or would not simply call the GAP company directly to verify coverage before asking us to move forward. That is completely unacceptable. Do not spend hours negotiating and signing paperwork here only to have major financing details changed at the very end. This felt like a classic bait-and-switch tactic and a complete waste of our time. Buyers beware.

I purchased bmw 330e dravit grey from this place. The salesman named Ernesto was very professional…read moreand kind. He was more than willing to help me learn the specifics of car including all the features. He also went above and beyond to help me with practical tips on driving in frweway vs city, as am new to US driving. Overall I had a good experience purchasing the car. Will recommend this place.

Daniel was amazing and such a great help throughout this process…read more He was very informative, answered all of my questions, and made everything feel easy and stress-free. Thank you to you and your team for all of the support--I truly appreciate it.

I had an excellent experience selling my Corolla at CarMax. The whole process was smooth, fast, and…read morevery professional from start to finish. The staff was organized, clear, and respectful of my time. They also offered more money than Carvana, which is what brought me in, and they fully delivered. No pressure, no confusion -- just straightforward service. Best part: I walked out with a check in hand the same day. Highly recommend if you want a quick, clean, and well-run car selling experience.

Imagine the DMV had a baby with a used car dealership, that's what carmax is. Came in the other…read morenight to get an appraisal and they gave an offer. I came back today which is Saturday and was hoping to just get it done and get home. Their computers are down and I was told it would be 45-60 minutes. Still waiting, not hopefully the rest of my experience will be enjoyable.

I had leased my car and was coming to the end of my lease. Zach and Rodrigo were helpful in…read morepurchasing my lease. They were attentive and willing to answer any questions I had. Thank you Buena Park Nissan for hiring such awesome people!

This review is based on our buying experience with Sunny and the Finance guy Milton ! They both did…read moreeverything they could give us the best deal possible . We are so in love with our 2024 Nissan Titan and I'm so glad we decided to buy a truck from this dealership ! We will be sending friends and family here !

If you're looking for someone who truly goes above and beyond, make sure to ask for Josh at Ken…read moreGrody! From the very beginning, JOSH was incredibly helpful, patient, and attentive throughout the entire process. We had been communicating for about two days since I first saw the vehicle listed, and from start to finish he made the experience smooth and stress free. When we arrived to test drive the vehicle, I instantly loved it, and JOSH did everything he could to work with our budget and make the deal happen. What really stood out to me was how caring and thoughtful he was toward my family. He made sure we were comfortable the entire time, offered us water, and even bought snacks for my children when they got hungry. Those little things truly meant a lot. JOSH continued to go above and beyond through every last step of the deal, even as we were driving off the lot. Excellent customer service like this is hard to find nowadays, and I'm beyond grateful for the experience. Thank you again, JOSH, for making this such a positive and memorable car buying experience!

I went to Ken Grody Ford with a car in mind that I had seen on their internet advertisement. They…read morehad that car, at that price. I didn't have to do much negotiating. They gave me what I wanted. The process was quick. Moe is awesome! Sandra is great!

So far, so good! Walked in to get some info, and walked out the next day with a new car. Score!…read more Tesla seems to offer really good deals from time to time, and they sold us on the model 3. The whole process was so easy, and hard to turn down. Rich, I believe, was our dealer and we had a great experience with him (sorry for all the silliness!). He walked us through the whole process, then connected us to the Tesla app to finish our application. By noon the next day, our car was already ready! Everyone here is very friendly and nice. Never has getting a new car felt so easy. And already in love with my new Tesla. I was nervous to drive it at first, but it is very easy to drive. Best of all, no more high priced gas to put in!

I recently brought my vehicle in to address a strange noise, and the experience was incredibly…read moredisappointing. After an inspection, I was informed that the issue was due to the axles needing lubrication. Despite the car being relatively new, I was told this is considered a "maintenance item" and is not covered under warranty. The final bill was **$500 just for axle lubrication**. Charging half a grand for a basic lubrication service is absolutely predatory and reinforces the worst stereotypes about dealership service costs. As a result of this experience, Tesla has officially lost a repeat customer. With the current market full of competitive EV manufacturers, there is no reason to stay loyal to a brand that rips off its owners for routine maintenance. I feel completely overcharged and undervalued as a client. **Avoid this service center if you value fair pricing.**

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

They were very attentive and were able to work around my schedule. Ivan who came to clean my cars…read moredid an amazing job and my car was filthy. Over all they did a great job at an affordable price.