Everything was fine until the end. Let me start by saying I'm a nice, polite person. I warned the woman helping me that it would be difficult to find something for me due to some fairly specific needs. This person patiently brought out many pairs of glasses. When I (nicely!) told her I needed to keep looking, she said "I'm an optician, not a magician" Should have complained to someone right then but I was stunned. I'm giving 2 stars instead of 1 because up to that point everything was fine--but a comment like that is beyond the pale. read more

Service is reliable, and space charming, decorated with clippings from photo shoots that utilized Moscot glasses. One star off from over-the-top employee who critiqued my scratched lenses for when I turned my frames in to get fixed. I live in NYC and live an active life: I'm not a millionaire convalescent whiling my time away in bed. read more

After much suffering with the delivery methods of my glasses. I must say I feel much better with the way this shop has behaved. They have shown interest and care which makes me realize that mistakes can happen, but in the end it is how those mistakes are handled what matters. I will keep high expectations from this company in a looking forward to more glasses. read more

Moscot - Union Square - Optometrists Near Me - New York, New York

About 8 months after buying my glasses, the frames cracked and broke off at the nosepiece. I walked in with the broken glasses and after about 15 minutes I walked out with the lenses in new, identical frames: no charges, no fuss, no guilt :) Ok, my just overdue yearly follow up went even better! Dr Chang is the equal of her amazing colleague, the staff remembered me, and they didn't pressure me to get new glasses since my prescription hasn't changed significantly. Here, I've made this helpful visual to show you why you should go to a MOSCOT! Thank you for coming to my TED Talk. read more

Moscot - Union Square - Value of optical service providers - Optometrists Near Me - New York, New York

Great selection, great service. Quick turnaround, very happy with results. Will return

LOVE, LOVE, LOVE MOSCOT-Union Square!!! I purchased both a pair of Prescription Eyeglasses AND Prescription Sunglasses. The quality of my new glasses is unsurpassed! Worth every cent in my opinion. The customer care at this UNION SQUARE location at 555 6th Ave is simple exceptional. They clearly make Customer Service a premium trying to EXCEED customer's expectations at every turn. ARTHUR is the BEST!! And, the turnaround time to receive my glasses was amazing. I HIGHLY Recommend!!! Moscot-Union Square is my go to Eyewear location for all future needs. read more

I placed an order receive the glasses and found them to be very flimsy, so I returned them. They say it takes up to 10 business days to process a refund. Turns out that says to process it before it even enters the refund to your credit card provider. I took another 10 business days. It should not take 3 to 4 weeks to get a refund. They are incredibly rude and defensive, customer service wise, when reaching out to them as well. read more

The hubby was having a hard time finding a place to properly test his eyes and give him the right prescription​ - that is until he went to Moscot! They tested his eyes, properly assessed his vision, had a great selection of frames and filled his prescription​ very quickly. He is seeing clearer than​ he has in a very long time and his frames are good quality and fashionable. We will definitely​ come back to Moscot! read more

Boy my boyfriend and I have purchased glasses from Moscot. He purchased a titanium frame and sometimes he would need to get it adjusted if he sleeps with them etc. Anytime we stop by the staff is very helpful and always adjusts the glasses for him with a smile! read more

In a word: AMAZING. As soon as I walked in, I had no doubt that I would be well cared for here! I went in for an eye exam with Dr. Rogerson + to get new prescription glasses. She was the most attentive and patient optometrist, thoroughly explained details and took me step by step through the process. Jessie & Allison up front were extremely friendly and kind. Salesperson was very patient as I tried on various frames and offered wonderful recommendations to complement my face; also got to use their side-by-side camera to check out what the frames look like - since I can't see without my glasses on - HUGE plus! Moscot is officially my new eyecare place! read more

Update! I swear this place only hires magicians. Arthur was really great helping me pick two more frames that I'm obsessed with. The service and the quality are the reason I feel the most comfortable shopping at Moscot. They truly work with your style and taste. read more

Moscot - Union Square - Shtarkers! - Optometrists Near Me - New York, New York

Let me start by saying I own/have owned 6 different pairs of Moscot frames. The Yukel and Nebb are two of my favorite pair of glasses I have ever owned, and that's saying a lot as a bonafide eyewear addict and lover. In May, I purchased a new pair of Nebb frames. After less than a month of wear, they developed greasy looking spots (on a matte black frame = super noticeable). I cleaned them with everything (safe) imaginable, and even had an optical lab try to remove the stains -- to no avail. Thus I reached out to Moscot for help. For one, their customer service person was abysmal, and required constant prompting to even respond. Secondly, almost as I expected, they tried to blame this on me -- claiming that I created the stains by using stick-on silicone nosepads, which I have used for 20 years because I have a narrow bridge (they have never harmed a pair of glasses, and I have used the same ones). Also, some of the spots are not even near the nosepads. And the nosepads were stuck on Day 1; the stains appeared a month later. But I digress. The thing that makes me angry: like many of the other reviewers here, I have actually had bad customer service experiences routinely at Moscot. About every visit I have made to a NYC store has been terrible: unfriendly associates, completely ignoring you in store, etc. I put up with this because 1. it's NYC so what should I expect, to some extent? and 2. I like the glasses. But also: the glasses are of inconsistent quality, to say the least. The glasses are Made in China and are not the quality one might think from their self proclaimed legendary status. They are only mediocre, and it really depends on the frame. Both pairs of Yukel frames I owned required repairs I haven't experienced with other frames and brands. The very well made Lemtosh, on the other hand, will probably last a lot longer than I will. How did they resolve my damaged frame issue? To offer me a 20% discount on a new pair of frames -- because they want me to believe it is my fault and I that I ruined a 2 month old pair of frames by using a product I have used for 20 years on probably 50 pair of frames. YAY! This is what you can expect from this place: nice looking frames of dubious quality (unlike like some people here, I do not think Moscot, for the most part, is ridiculously priced). No service after the sale (ZERO WARRANTY ON ANYTHING). A mediocre AT BEST customer service experience IN STORE. (Although if you are a famous person, none of these things apply!). PS: And Moscot, please spare me your repetitive response about being in business for over a hundred years, blah blah blah...which is meaningless. If you want to stay in business for a hundred more, you might reflect on how you REALLY treat customers. For starters. read more

They have the best customer experience ever. Upon arriving in NYC, my glasses broke. It was such a shame because I cannot see anything. Went forst to another eyewear store but they were not able to accomodate my request to have a name pair of glasses made within the same day. Good thing I found Moscot's store online. Booked a schedule, had my eyes checked, got a thorough eye exam, had the doctor write a prescription, and had my glasses made in a couple of hours. The people in the store the best. The most helpful, kindest people ever. Not only do they know how to style you and give recommendations but they really took care of me. Now, New York can be seen clear and better through the lenses from Moscot. Thank you and more power to the team! read more

Moscot - Union Square - These were the photos Of the lenses I got - Optometrists Near Me - New York, New York

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Beautiful store and amazing style! This is by far the best glasses-buying experience I've ever had. I was so ready to move on from Warby Parker - and have always hated going into boring eyewear shops with their crappy overhead lighting. Going into Moscot you feel a sense of history and an artsy ambience that really puts you at ease, and their staff is very friendly and not at all pushy - Brett & Jose are simply great at their jobs. I ended up getting Vildas, which are my favorite glasses I've ever had - and that's coming from someone who's worn glasses for 20+ years! If you have VSP DEFINITELY come here. That is the only insurance they take. I got a really fantastic deal that ended up being only only slightly more expense than Warby Parker, and the quality and style is a cut above. They also have a warranty on scratch-resistant lenses. I am really looking forward to rockin my new frames and maybe getting some prescription sunglasses in the near future as well. Moscot has a new customer for life! read more

Arthur was terrific. I just walked in with two sunglasses I'd bought elsewhere that needed adjusting for my face and the store was happy to help, no questions asked and no fee charged. Arthur was patient and meticulous. Will come look here the next time I need new frames!! Thanks so much for your excellent work. read more

I usually love Moscot and have bought many pairs of glasses there over the years, my husband has too. But today I was so disappointed when they wouldn't fix my expensive frames, even though I offered to pay whatever costs. They said they no longer carry the brand so they wouldn't even try. Meanwhile a local jeweler said he could do it in two days. What's up with that? Not what I'd call good customer service. read more

Look no further for your eyeglass spot. The selection of frames is awesome. They fabricate many frames and feature awesome European style designs. Their customer service rocks-ask for Jose! I love the wall of fame as you walk in. Seems like they have a huge following w the hipster hollyrati. So many eyeglass spots in NY feel so blah and generic. This has mad style and aesthetic. I picked out my perfect pair of frames in 15 minutes. No time to waste in our crazy matrix if a city. Great prices and discounted frames to boot! read more

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Awesome place to swap out your old, crusty specs for some snazzy new eyewear. Don't have a prescription? No sweat. They'll take care of that, too. One of my two very favorite pairs of frames ever, a clear-plastic model, came from here. I remember trying them on in front of my then-girlfriend, who hated them, and I got them anyway. As it turns out, they lasted longer than that relationship! I'll be back, for sure. read more

Their new location on 6th Ave was open for about 6 weeks before I went in on a Tuesday morning around 11:30. I walked in and the store was empty except for me. I saw 3 employees sitting in the center doing nothing but looking at a 4th person who was on the phone and perhaps was the manager. Nobody said hello. Nobody stood up at ask if I needed help. Nobody cared enough to even try. I walked around and tried on frames. Each frame had a massive security device to stop theft. I couldn't even try on frames with this silver dollar sized device on the frame weighing it down. I looked at each employee and now they started at their phones and the 4th was still on the phone. If I could get the device Off, then I could see how the frames fit without being off balance but hey, Facebook during work is more important. I picked out a 1200 dollar frame and lenses at my Opthamologist's office and ANYTHING cheaper would have been a quick easy sale. But horrible service means I walked out and could go to 40 other places within 10 minutes of 14th and 6th Ave. Oliver Peoples is stealing your market share for a good reason. read more

This happened years ago. I don't review much, and when I do, I prefer to be positive. However, this incident has always bothered me so here goes... I really wanted to go to Moscot and get eyeglasses. I grew up seeing the eyeglass sign on the LES when I was a kid going to Orchard St with my family. A couple years back, when the old-fashioned heavy style of glasses came back, I really wanted to get it from them. I tried going downtown, couldn't get help. Weeks later, I went up the steps to the store on 6th ave. It was near empty, I still remember the young family there that an associate was fussing over. There were several associates around, 1 or 2 who said they'd be over soon when I caught their eye. I stood there for 45 minutes. At some point, even I could get the hint. I was not their kind of customer. Every time I pass a Moscot store, including the one on Smith Street, I remember that. They have a special place in my heart. A few months back, on my way to the subway, I went up the steps. I did get an offer of help pretty quickly this time. Was it desperation? I do look different now, like someone who gets served. But not from them, I don't care how many celebrities are on their wall. Kinda funny, remembering the original store. read more

I have been going to Sol Moscot for many years now. The manager Arthur is always so patient and helpful, he always helps me pick out a frame that fits my face perfectly. Everyone there is polite and helpful and I like that they accept VSP. The thing I like most is that they have this machine called The Optomap® Retinal Scan, that takes a picture of your eyes instead of having them dilated. It costs $ that is not covered by VSP but you can use flex pay. Totally worth it. I would rather get my eyes scanned than walk around for a few hours with my eyes going in and out of focus. read more

Moscot - Union Square - Great day to find new frames, listening to PRINCE on the sound system a plus:) - Optometrists Near Me - New York, New York

My second time here- and I totally loved it. I got a full eye exam, contact lens fitting, and new glasses. I had my two sons (both under two) in tow, and my mom. My mom had a cool, quiet place to sit with her grandsons while I handled my business. I had a particular frame in mind but it was not a good fit for my face (insert sad face emoji here), and Jose was super helpful in helping me find the perfect- I mean ABSOLUTELY perfect frame- color, cut, and shape were all in line with my style. Thanks to this place for their patience, I will be back to get my eyes dilated (insert another sad face emoji here), and pick up my new glasses in a few short weeks. I recommend this place for the eyeglass connoisseur, as well as the newbie looking for a classic look. read more

A little background info about myself - I have been wearing glasses for 20 years and contact lens for 18 years. My eye exam with Dr Butler today was the best eye exam I have ever had. He is very personable, friendly and helpful. My eye exam took an entire hour. He was extremely patient with me while determining my eye degree. As a heavy computer user staring at numerous spreadsheets daily, I expressed that I was getting headaches and my eyes feel tired everyday. He offered 2 options - a separate pair of glasses with a different degree or lenses with a Prism booster. He is the first optometrist who listened and tried to address my concerns and I appreciated him not upselling me. With my contact lens test, once again he provided a set of monthly lenses and 6 pairs of dailies just for me to try out. He even explained that he chose a particular brand contact lenses as he noticed I had flatter corneas. Right now they definitely feel more comfortable than my old pair but let's see after the 2 week trial. Selecting frames was easy and straightforward. All options were always explained clearly and the customer had the choice of selecting their price range. They even fixed my old glasses which were missing the nose rests. Fortunately, I never experienced any of the problems other people did and I am looking forward to getting my new glasses. I previously went to Ho Optics which is highly reviewed on Yelp. Dr Ho is great too but the overall experience at Moscot is slightly better. However they mostly carry vintage plastic frames so my husband who prefers metallic frames couldn't find anything. read more

Arthur was terrific. My glasses were ready and he did a great fitting and I love my new view of the world. Great store and all the staff both attentive snd helpful. read more

Why didn't I come here sooner? Just purchased 3 pairs of frames - it is incredibly difficult to find smaller frames for a narrow face and very myopic (near sighted, thicker lenses even in hi index). Sturdy frames, lots of choices in classic styles. Contemporary and affordable sunshade clip-ons which fit many frames! At 6th Ave, was greeted warmly and immediately Julie C. was on the right track with styles that fit perfectly and have wider rims for myopic thicker lenses. Funky and functional. No pressure just excellent advice and plenty of time allowed for decision making. At Moscot, It's not just about which frame, but how many? read more

Jose is the man--super friendly and helpful. Really appreciate his help picking out a pair of clip-on sunglass lenses. Helped me try on different styles and sizes without pressuring me to impulse buy anything. This store has a huge selection, so I appreciated his guidance. Bought the clip-ons and will definitely be back to buy a pair of frames from him. Give him a raise! read more

I bought my pair of Lemtosh glasses about a year prior to writing this review and that experience was fine. What's really pushed me to write a review of this store is what they did when my frames actually snapped in half. I wrote an email to Moscot customer service about my frames in anticipation that I would have to buy a new frame or pay for a repair. They replied the same day saying that they had arranged for a new frame front to be delivered to the store later in the week. So a couple of days later I go into the store and they already have my frame front ready-to-go. To my surprise, the repair only took 10 minutes and was free of charge! I walked out with a new frame front and a happy customer. read more

Great store. Their glasses are great, the staff is really friendly and helpful and their optometrists are terrific. I never thought getting glasses would be so much fun. My eyes are very different and they really took the time to get my prescription just right. Since then whenever I needed help with something - eye issue, running low on contacts, whatever - they're on it right away with a smile and a genuine desire to be helpful. read more

As a longtime lover of Fabulous Frannys, I saw some of Moscot's original frames and thought they looked amazing. I also found out that my insurance gives me $100 a year that I never knew about toward glasses, so time for another pair on them! I called up Moscot and the person on the phone told me that they would just take the $100 off the cost of the frames on the spot and that they would bill my insurance. Upon getting to their really nice store, and waiting for quite a while for a salesperson, I found a pair of glasses I really liked, but when I asked about the insurance I was met with "Who told you that" and "we don't do that go talk to your insurance people". Upon asking about the return policy (I've returned glasses to frannys two months after I bought them and they cut me a check on the spot for a refund, they said "No refunds OR exchanges". Really? These are glasses, its not like they lose much value unless they are damaged, and what if I change my mind? What if my insurance decides not to cover them? ZERO wiggle room. I just wanted to scream to everyone in there get outta here and go to Fabulous Frannys. But because I didn't, I'll say it here. Nice frames, shitty attitude towards customer service and moderately surly staff. -DP UPDATE: Although the manager at Moscot has reached out to me after this review, to which I suggested they institute a 7 day return on glasses bought without lenses (so as not to stretch them out at all), I have noticed several 5 star reviews from users that just signed up, within one day of each other only to review Moscot. So they just lost whatever points they might have gained. read more

Fantastic experience. Very kind and helpful staff. Had an eye exam and the doctor was incredibly friendly. Will be returning for all my needs. read more

I went here with my boyfriend. He bought his glasses here (with insurance) and then when we got home, we looked at their website. The glasses he had just bought were listed as $50 lower on the web! This was after everyone there gave us a different price. We went back, and they said it was the price for people without insurance. This is illegal! Two different prices for the same item? They refused to refund the $50. Do NOT go here unless you're happy giving more money than you should! read more

I had a great experience here. The doctor was thorough, explained everything, and even showed my the pictures of inside my eye. The staff was super friendly and helpful. Nice selection of frames too! read more

There's a lot to like about Moscot. They're real professional. Been around forever. Friendly. Etc. My only issue, and it's not a small one, is that their selection has suffered since they started to only carry frames that they make. The frames are good. The selection has just become very limited. read more

The astigmatism incident occurred in a followup exam. I guess that wasn't recorded because I left in the middle (I was upset because I was being ripped off). To be specific the astigmatism exam portion was conducted by someone who was not a doctor. That was hardly "professional, comprehensive and ethical". More like frugal and unqualified. Also the doctor that day was not Dr. Kwon it was a female doctor of Scandinavian or Eastern European decent. It must be hard to keep track of your revolving door of doctors. For the record, I agreed to set an exam but the Grand Central Terminal that is your Delancey office could not see me within a reasonable amount of time (5 hour wait). I went around the corner where they treated me like a human and are still family owned. Good luck maintaining your clients moving forward. read more

I have walked by their iconic yellow awning on both 14th and Orchard for years, but I recently "re-"discovered MOSCOT after a frantic Google search for "same day prescription glasses." I called MOSCOT ahead of time to explain my situation (I needed glasses to drive and was driving the next day, yikes). The man on the phone reassured me that if the lenses I needed were in stock, all I needed was my prescription to get glasses asap. Great phone support. I was generally happy with my experience, but a couple things: Price: Prices might be on the steep side depending on what your personal price point is. Personally, I used to be a Warby Parker customer, so my MOSCOT purchase was definitely an upgrade for me, price-wise. That being said, the quality is good so I'll try not to complain too much. To give you an idea, if you walk in with a prescription from somewhere else--lenses and frames should cost you about $500. Definitely a splurge for me. Service: Overall, Good! I'd give it a B+/A-. I'll save the best for last and start with what could have been improved. Customer interaction left a bit to be desired. I felt a little rushed and limited in my choices despite there being so many glasses on display in the store. I realize that the sales associate was trying to create a more personal experience by selecting a few pairs of glasses she thought would work for me. However, she made me feel rushed by frequently asking me if I had made my decision. I appreciated the pointers about having certain size lenses to fit my face, but the selection process in general felt a little impersonal--normally I might let this go, but given how much I was paying for the glasses and MOSCOT's reputation, I would've appreciated not feeling so rushed. On a positive note, their service was SPEEDY. Although my sales associate made me feel a bit rushed, I do want to give her credit for arranging for my glasses to be made asap. The SA asked me whether I had something to wear while my glasses were being made. When I said no, she told me to come pick them up at 6pm that day (I made the order around 2:30pm that day). BIG THUMBS UP for speedy service, especially given my situation. read more

I broke accidentally my LEMTOSH originals after 8 years of usage! I gotta say that I love the quality, the design, the brand, and now the service thanks to BART, who provided me with great customer service for around 30 minutes! Now my new Lemtosh Black is on its way, and I couldn't be happier. Call me boring, but I can't wait to buy the LEMTOSH FOLD lol to enjoy this summer. read more

I am pissed at Moscot. An employee named Bahareh lied to me about NYC law requirements and, with a valid 9 months old prescription, refused to provide me with contact lenses for any period over two months saying that was NY law (see below for the current law - which is silent, or two years). When I pointed her to the correct law, she stumbled and said that is Moscot policy. She was rude and asked me to go elsewhere. However, a doctor did call back and apologized on her behalf - thus, i go back to three stars. http://www.op.nysed.gov/prof/od/odfaq.htm read more

Very good service and gorgeous glasses. I'm typically a contact lense girl, but Moscot's are so well made and look so great on. I was pleased to purchase my first pair of glasses in a long time here. These glasses are quite an investment ( especially if you are near sighted and need thin lenses) the add ons can really add up. That being said these glasses feel like they will last for a decade. I would get an eye exam elsewhere as there is no need to pay 100 for that here, as your prescription is your prescription. read more

This is for the online version of their store if you don't live in NYC. Moscot has beautiful frames and great customer service, but if you are an online shopper who does not live in NYC be forewarned. If you don't like the glasses you order, you can return them but you only get a credit to purchase another pair: no refund. Also, after you return them, you must wait another week for them to process the return before a credit appears on your account so you can then purchase a new pair. So, in turn if those glasses don't suit you either you have to go through the whole process again. Therefore I advise you not to shop for glasses here if you are in a rush to get these great frames. Shop here for your second or third pair that you don't need right away. read more

About a month ago I came here to get new glasses (I got my prescription somewhere else). I had been wearing the same frames for 6 years and wanted to get something new and different. I had a great experience finding my new frames. I can't remember the sales woman's name, but she was able to read my style, taste, and comfort level very well. She quickly found a selection of frames that suited me and gave me great advice on how they looked. In the end, she was able to get me to consider new things and found the right combination of color and style that broke me out of my 6 year mode, but felt comfortable enough that I have worn them every day since I have gotten them. I have VSP insurance and I got my eye glasses in about a week. I had a minor issue where it felt like the right lens was moving, but Moscot fixed that right away. I will definitely come here the next time I need glasses. read more