I want to give a 5/5 score for customer service. I worked with Monica, she was so pleasant and…read morehelpful. I knocked on the door and it happened to be her lunch break. I offered to leave and come back and she insisted that I come in. She was very informative and appreciate all of her help. I gave a 4 star review because I have only moved my items in this week. I will update once I move my items once I see how the move out process goes and price increases.

I recommend to avoid this place. Storage places gradually increase your rate as you go. But, this…read morelocation is the worst I've ever dealt with. You'll go from $100, to $200 after 3 months. Then, go from $200 to $275 after next three months. That's a 175% increase in only 6 months. I have space at another space shop self-storage (on Buford Hwy) and they were good about their rate increases, only doing it in batches of 10%. At any rate, all these storage places do this. (Their mindset is that the increases won't be enough to make the hassle of moving your crap worth it). This particular on is the worst I've ever experienced. Plenty of more reasonable options in the area, so avoid this one.

A great start! I moved into my storage unit today, and I have to say -- the whole experience made…read moreme smile! Everything was handled virtually, which was a first for me. The move-in process was so easy and convenient. The building is spotless and feels very secure, and well managed. I'm really impressed. You need a code to enter both the gate and the building, which gives me extra peace of mind. I was pleasantly surprised by how affordable it is. It feels like money well spent. I'm really happy I chose this location.

From the owner: Snapbox Self Storage on Roswell Road in Marietta, GA provides clean, climate-controlled storage…read moreunits and vehicle storage for residents, businesses, and military families across East Cobb. Conveniently located near the 120 Loop, I-75, Roswell Street Corridor, Indian Hills, and Marietta Square, our facility makes storage simple. Rent online in minutes, move in the same day. We offer multiple unit sizes, from small 5x5 lockers to full-home 20x30 units; every space is secure with keypad entry and HD video surveillance. We proudly serve local communities like Marietta, East Cobb, and Smyrna. Snapbox Marietta is your trusted local storage solution.

The best part of this place is their employee Angelica. She was like an Angel because these jerk…read moremovers left all my belongings outside!!!! She went out of her way to help me get into my unit, then help me get all the stuff inside. Thank goodness for caring people like her. They honestly should give her a raise! Thank you, Edna

If I could choose zero stars, I would. Paid for temp-controlled unit - which is a scam because it…read moreis NOT climate controlled and the manager confirmed it as such. How can you sell units stating they are climate controlled and they are not? SCAM. They also charged me for a lock but there was NO LOCK in the unit. AND, the lock they charged me for was the WRONG KIND. I am bruised, tired, and deflated from our move only to find out after we moved in that the AC does not work. To top it all off, the associate working on the day we rented was an hour late, did not show us where our unit was, and was not there when I went back to ask questions. This place is horrific. I am honestly furious that is place is allowed to take people's hard-earned money when they do not care at all about their customers.

Stephyn is an excellent manager, very professional and personable. He goes out of his way to…read moreaccommodate his clients; it is obvious he appreciates his customers. Stephyn has does a great job keeping the facility in beautiful shape. It is super-clean and safeguarded. Nice, clean bathrooms. Very well-lit hallways. The rental rates are very competitive, including options to prepay. The building is very easy to get in and out of--it is just off a lighted intersection on Route 92 so it is a safe travel experience, no dodging in and out of traffic, etc. We appreciate the stress-free access.

perfect location, clean facility and Stephen was great!read more

On time. Fast, efficient and polite. I have used them twice now and all went well. Appreciate the…read moregood help. Professional, on time and well done. Bill C

Day one of the move. We got started right on time at 9 AM…read more The communication has been excellent. Back Savers showed up with so many movers I almost lost count. 6 or 7 of the most clean cut, uniform wearing gentleman. They got to work right away helping me finish wrapping up odds and ends. I opted to provide the boxes and supplies needed for the move but I noticed that they did have extra supplies to wrap the couches etc. We are having to get the crew to come back out again tomorrow because I needed more storage. If I did have the extra storage space today they could have easily finished up today. These people are serious about getting the job done. I will complete my review tomorrow It is tomorrow William and team got it done. Very happy with every aspect and the final bill came in under the estimate. I can't say enough good stuff here. Thank you guys for a great experience.

Kylana & LK were absolute gems! It is rare to find such amazingly polite and helpful people. Big…read morethumbs up!!!

Neckbone Industries Thanks Carla at 2307 Canton Rd in Marietta Ga, very friendly, polite and…read moreprofessional. SMH I did not realized that I put my things into the wrong unit and I had three days to move out of the unit. She saw that I was disabled and had no help offered her services with the big stuff. There is still some good people out here this world and she is one of them.

I rented a storage unit for $145 per month under a month-to-month agreement. After several months,…read moremanagement unilaterally increased the rent to $250 per month. When I asked for an explanation for such a significant increase, I was informed that they could raise the rent at any time because the agreement was month to month. I was then advised that if I did not pay the increased amount by the 7th of the month, my belongings would be placed up for auction. The following day--before the stated deadline--I discovered that my personal property had already been listed for auction, including photographs of the contents of my unit. As a result, I felt pressured, taken advantage of, and treated unfairly. To prevent the loss of my belongings, I paid the increased amount that same day. Immediately thereafter, I requested to cancel my rental agreement, as it was a month-to-month contract. Once I entered the unit to get my things I realized two TVs and a tool box with small handheld computers were missing!! I would strongly caution others against renting from this company due to what I believe to be predatory practices and a lack of good-faith dealing. They can't be TRUSTED!

Just wanted to say your staff (Celeste) was great very helpful and professional while addressing…read moreall my needs and concerns in move into public storage a 5 star sevice thx

Superb Windshield Repair is an extremely happy customer. We have rented space at Public Storage…read morelocation at Lower Roswell Rd, Marietta, Georgia for many years. The time passed without exceptions at this safe, clean, convenient and well-managed facility. We have never missed nor exceeded their generous rental grace period although they often had to remind us. Both Jason and Carlene pays close attention to every detail about customer service. Thanks, Le-Bron Blanton

Yvonne was very helpful with communicating with me about us moving out of our unit. Truly…read moreappreciate how nice she is & for her being solution oriented! Thank you Yvonne!!

This place is great especially compared to other storage places I've rented from in east cobb. I…read morerented one down the street that was way more expensive for smaller size. This is a great location off shallowford and easy to get back to access your unit without having to wait for people to move out of the way. Glad to have more affordable storage options in east cobb.

Renter beware…read more Beware of the bait and switch with Prime Storage in Marietta at Shallowford. After only 2 months, our storage unit rental price went up 300%. When I called, they negotiated down to only doubling the rent. :| I specifically asked if we were getting a move-in special rate that would only be available for a short time, and I was told no. That this was the storage unit rate. I was willing to overlook the dark hallways - light bulbs have been out around our unit the whole time - and the fact we unloaded stuff to move into a unit that was already taken and had to be reassigned, but the bait and switch is intolerable. Read the fine print. The contract is meaningless. We were planning on renting a second storage unit from Prime Storage. Instead, we will be moving out to another storage facility.