WORST SERVICE EVER!!! They came to our house and broke our upstairs A/C unit and now my 2 year son…read moreis left with a hot room. I called Trusted heating & cooling to sign up for the maintenance package. They came out and asked if I had any concerns with our system and told them down stairs unit was just replaced last year and the other been working fine. The technician then went and removed all of our air filters and told us we should replace them cuz they're dirty and left them on the side of the wall. He then went upstairs to look at the upstairs unit and turn on the AC to test it and went in our attic to look at the system. At this time our system was blowing cold air and everything was fine. He then and called me and said there was a problem and had me come up to the attic. He was trying to explain to me what was wrong but was having a hard time explaining it. Something about the board not working which I was confused and kept asking. Well it's been working completely fine today so I don't understand. He then told me I should just call our home warranty and they can fix it. Still confused as to if it was broken or not but said okay. Maintenance the other one. I thought this was very strange but figured out. I'll just have someone take a look at it. He then calls me outside about our brand new unit and tells me this one is broken as well. Once again not making sense and how it was broken that just it wasn't working and I should call the people that installed it and he doesn't want to touch it. It seems since I told him we had home owners warranty, he didn't want to work on any of our equipment because he couldn't upsell us. Also, I think he knew he broke the upstairs and wanted to leave as fast as possible. Once he left and I went upstairs I noticed it was tremendously hot and something wasn't right. I called the office and told them I believe it's broken. When I was looking at the thermostat nothing was working. When I spoke to the series manager he just said that his technician took videos and documented that it was already broken once he arrived. This is obviously not true because if it wasn't working we would have called our homeowners insurance not them to get are semi-annual maintenance before summer. The service manager didn't even try to help us get this resolved and back up and working basically said it was already broken and we are trying to pull fast one. I have never received this type of customer service before. I would never recommend this place to anyone. By far the worst experience I've ever had.

We reached out to Trusted Heating and Cooling for an annual maintenance service request. Our unit…read morewas working fine, although admittedly old, but we thought annual maintenance can help prolong the life of the unit. The Yelp page states that Trusted heating and cooling is based on respect and integrity, we did not experience that. We were told the scheduled maintenance to last 2 hours. The technician came in without offering to wear booties. Took down the filters and never put them back in. The technician then looked at the thermostat, turned the A/C on. We felt the COLD air come out. The technician then went to the unit, spent 15 minutes looking at the unit and said it was broken. We said that isn't the case because we could feel cold air at that exact time. He said we should contact our home warranty insurance and walked away. He then looked at our second a/c unit and said it was also broken (it is a brand new unit installed in May 2025) and to go through the company that installed it. He didn't seem like he wanted to work on anything since we told the technician we had home warranty insurance, which would limit his ability to upsell. Once he left, we noticed the first a/c unit stopped working and the thermostat signal light stopped blinking. The heat, fan and A/C stopped working. The other unit is working (thankfully). We immediately called the company back and were told the unit was broken and they will charge us $900 to fix it. And a technician couldn't come back until the next day. We told them our side of the story, how everything was working fine, but they shrugged it off. Stated they have video evidence it doesn't work. The technician was able to use the thermostat, the thermostat light was blinking and the unit was working properly. And now it is reported that it's broken upon seeing the unit. Trusted Heating and Cooling isn't taking accountability for the problem they caused, no ownership and no customer service to even offer to look at the unit to review what the technician reported and to try to fix it. They are following a report with notes that wasn't discussed with us and completely disregarding our point of the view. Do not use this company, as documented with other the reviews. We now need to find another solution to their problem, as we are now left with a A/C system that no longer works.

Do not, under any circumstances, hire Cool Horizons. After a lightning strike, our system clearly…read morehad a dead blower motor, fried control board and few other issues. Their technician arrived and proceeded with the diagnosis. Crucially, the technician attempted to install a new control board without discussing this expensive, high-risk diagnostic step with me. They immediately fried the brand new control board during the process, indicating severe incompetence and poor diagnostic practice. They then had the audacity to charge me about $1,000 for the part they broke. We hired a competent company afterward who confirmed Cool Horizons had done a terrible job and successfully repaired the system. When I called the owner to request a partial refund--suggesting I only pay the initial service fee, since they broke the system further--the owner yelled at me, used foul language, and aggressively hung up the phone. This company charges customers for their own mistakes and is run by an owner who is verbally abusive when challenged. Save yourself the money, the stress, and the exposure to abusive management. This business should not be operating.

$500 for 5min capacitor swap in Sunday afternoon, what else I need to say …read more.. .

Alex is extremely honest and trustworthy. Gave great advice when my 18-year-old AC system was…read morestarting to fail. Definitely recommend.

Amazing A/C repair company! Alex was so nice - he immediately answered the phone and when we…read moredescribed what was happening he knew exactly what was wrong. Best A/C service ever! We will only use Austin Cool Air from now on.

It's getting that time of year. Our AC/Heating system needed to be replaced after 20 years. Eco Air…read morecame out and really did a great job laying out our options. Matt introduced us to the Daikin, yes the Astros stadium name, variable speed AC and heat pump system. The entire replacement took one day, workmanship was very professional. If you've never heard of the variable speed system, do yourself a favor. It is so quiet and extremely efficient. Price was less than some had quoted for regular or dual stage systems. No more hard loud start-ups, we hardly know when it's running. Give Eco Air a shot, we couldn't be more pleased.

I dont think I have written left a review or comment for anyone and/or a company ever…read more That said, great experience and impressed with the customer service we got from Matthew who came out for a second opinion after getting a quote from a bigger company for about $5,000 (despite our house being only 3yrs old). He offered us the same product for HALF the price but instead of selling us on this he was honest and told us we did not need it at this point in time and was an easy fix.

Top notch A/C specialists!!!! I had a brand new two-stage Trane system installed by another…read morecompany that wasn't installed/functioning correctly. Dave from Air Conditioning specialists came out and was able to trouble shoot, fix multiple issues, and now I have the whole system running beautifully. 100%, I will ONLY be using Air Conditioning Specialists for all future maintenance and needs. Austin is tough town to find good service providers, ACS is clearly one of the best.

Quick, efficient, and reasonably priced. Did not try to upsell me unneeded extra services. A…read more pleasant Repair experience for a change.

Ryan H showed up after calling their office to have someone come out to check out our hvac that was…read moreacting strange. Going on then off. We have 2 units in a newer build home (going on 2yrs). A live voice answered the phone, got us someone to come out during the week within 1hr. We live about 35min west of Austin in the hill country. Its mid June so we all know how hot central TX gets and how much we rely on ac to keep us safe during the summers. Ryan H was very professional, friendly, trustworthy and found the issue within the first 10min. Clogging hvac drain. He went into our attic, did his hvac magic.. got the system working again, told us how to maintain it and cleaned up as we worked. He was very respectful of our home. They have now been added to our must call group of house support in my cell phone. We are also happy to suggest them to any of our neighbors who need hvac services. Super fair prices, honest work, professional and just did an overall outstanding job.

Everyone I have worked with at this company is great!! They are ethical, honest and professional…read more They helped me out of a situation where another company was the exact opposite and took advantage of my business. Bridgette, Heidi, Paul, and David, all great at their jobs!! I am so happy I found them through Carrier! They have given me great service (and Paul above & beyond)! I will keep using them and any new purchases going forward will be through Temperaturepro Austin!

On time. Found the problem with the AC. Fixed the problem. Gave advice for avoiding the problem in…read morethe future. Professional. Excellent rates. Would use again in a heartbeat.

Wow, six years since my last review! I have since had a new system installed and maintained by them…read moreon an annual basis. Outstanding, and knowledgeable folks. As noted I have an annual service contract with them for my cooling and heating systems, and also have used them to install my smart thermostats. Jon and Corinne, thank you!

Technician found the issue with the heater in less than 30min. Very thorough and made sure…read moreeverything worked before leaving. No upsell either.

High quality service with no baloney or overcharging!!! Locally owned small business with honest…read moreand capable technicians. Reliable in showing up as arranged, as promised. We've been customers since 2007, have referred this business to many, and everyone we referred to Ideal has also reported back the same reliable and honest consumer experience. Owner has educated us about simple things we can do to maintain our HVAC systems at home to avoid catastrophic failures that put us in an emergency/urgent situation.