I highly recommend Moore Mechanical for your HVAC needs. I had my entire system replaced: 38-year-old AC, 20-year-old furnace and all my ducting. The duct redesign and installation was done by AJ Heating and Cooling working closely with Moore (I also highly recommend AJ H&C). I got three estimates for the project. While Moore was not the lowest cost (although they did come down some when I reported the competitive bids), they were the ONLY company that properly evaluated the entire system design. My main problem has always been inadequate cooling of the master bedroom suite, which is on the second floor on the opposite end of the house from the AC. I told all 3 estimators that solving this problem this was a priority for the new system. Moore Mechanical was the only one that concluded that the main problem was the size of the duct riser to the second floor; there was only a single 12-inch riser for over 1300 sq ft. (A bit of internet research verified their recommendation with typical rules of thumb for air flow required per ton of AC and corresponding duct diameter.) In the new design, I now have a 12 inch riser just to the MB suite and a second 8 inch riser for the other two bedrooms. I also converted to a two-zone system - upstairs and downstairs. What a difference the new duct design and two-zone control has made in air flow and cooling! Moore also included a post-installation independent system evaluation by BayREN which qualified me for $1400 in PG&E efficiency rebates. If I had not chosen Moore Mechanical, I am afraid I would have ended up with a new AC but the same poor cooling of the master bedroom. read more

I feel this company has always been quite responsive to our needs. If there is a problem they respond immediately. Their communication is excellent. They follow up. The technician, Sean, who was here recently was gracious, smart, covid-careful , on time , and happy to explain some of the complexities of our system. They have never let us down. read more

I;ve used Moore Mechanical for the past four years. The quality and professionalism of their service has kept me a loyal customer. They don't push unnecessary work, which really annoys me with other services, but offer options and opinions. When I do need more major work to be done on my system, I will call Moore! read more

Excellant service, reliable, professional and honest. Ryan came to my house at the time I requested, he was amazing. He found the problem with my air conditioner and was efficient in doing the maintenance for the AC and heater. I really found him to be professional, very knowledgeable and honest. I would use this company again and ask for Ryan. Great guy and great company. read more

Groupon got us involved with Moore's heating and air conditioning. Their tech Nick was knowledgable and thorough. Explained each step and options for correction. Honest and reliable Part of the GOLD club read more

Moore Mechanical was referred to me by a colleague May 2017: I turned on my AC and only heat came through I called Moore to schedule appointment and to pay for an annual maintenance fee contract (Priority Scheduling, 2 maintenance checks a year and small discount for any repairs). 1st visit: I was told the problem is probably in the slab but that I can purchase blue dye (appear where there are any leaks). Next person that comes out should be able to see the leak with an infra ray tool. 2nd visit: He wasn't experienced in using the glass' to detect leaks, but did the maintenance check. 3rd visit: I was told the leak is in the outside condenser, I saw the blue dots, (i was told it indicates where the leak is). 4th visit: Aug 19th - 2018, the new condenser was installed: (Priority scheduling...May - August ) 2017 was an extra hot summer! May 2018: 1st visit: maintenance person came out and gave me bad news, the refrigerant was gone, I have another leak! 2nd visit: leak is in the inside condenser, I saw a blue spray pattern. I was told to run the system every day for a week, 15 minutes a day, they will come out to verify where the leak is located. 3rd visit: same spray pattern still there, the person that was here was convinced it was my inside condenser. I asked to look at the outside condenser and there were also blue spots on the condenser (new one). The person that was here dismissed those dots. The hand device that was used to detect leaks, actually convinced me that there was no leak on the inside and that he should have his boss call me to discuss this situation. There was a bit of phone tag, but eventually I talked with him (service manager), after I had asked to speak to his manager. I put it like this. If it was his mom receiving this news about a second major repair, what would he tell her to do? In summary and this is in my words and how I understood him: I was told if I want my AC to work I need to get it fixed. I explained to many Moore employees that I have owned two AC units and over 25 years I never paid for major repairs. I also mentioned if they believe/think this could a jinxed unit then maybe I should instead buy a new one. 8 years old. I won't mention the amount of money I gave Moore, its embarrassing. May 2018: I called another AC Company, 1st person here, told me that the coil/condenser's and connecting pipes have no leaks, It's in the slab. They were out here within 2 weeks and completely, repiped my house and it is still working! I wanted to make sure that it was fixed correctly before I left this on yelp. read more

Ulises did an excellent job maintaining my air system. He was professional, efficient, thorough, and pleasant. There was an opening that was allowing cool air to leak into the attic and dirty air to get into the house. This was not a good situation, and he fixed it! Thank you very much for taking care of that! read more

As part of a remodeling project we needed to relocate an air handler for our Mitsubishi Mr.Slim ductless system to another room. It's an Eichler home with no attic space, so moving refrigerant and power lines through the roof is not trivial at all. Having first met with utter incompetence from the company that originally installed the system, we reached out to Moore based on all the great reviews here. And we were not disappointed. Consultant/Salesperson Vince came out on a fairly short notice, showed competence and knowledge, and gave me a fair quote. We scheduled the install, but that day the rain was pouring and the installers flat out refused to puncture the roof in the rain and risk leaks. At the time it was very frustrating but in hind sight they acted very professionally and knew what was best. A couple weeks later an experienced technician Byron (sp?) showed up and did a beautiful job relocating the unit and sealing the roof. He didn't leave till we tested everything out and had all my questions answered. Overall, I feel this business possesses competence, experience, integrity, and pride of craftsmanship. I'll definitely be using them for future HVAC needs and recommending them to friends. read more

Just had Moore Mechanical perform a duct inspection, and system check Very happy with the service, would use them again. seem very knowledgeable. Danny was absolute great, explained everything. First time, but seems to be a very good company !! read more

First off, let me say the installation of our new A/C system went off without a hitch. The techs and installers were great, and I applaud them. Their superiors and office personnel are a different story, however. We ran into problems with our Ecobee thermostat...had a mind of it's own and felt a need to heat our home to 83 degrees every night. It was still under warranty, so we called Moore...and called...and called...and called. 5 times, left messages every time. We got no return calls. I started to believe no one was working in the office until I actually got a human being on the phone. They sent a tech out, he was great. We all agreed the thermostat had to be replaced. He told me our salesman, "Vince," would call me to take care of the problem, so we waited for Vince to call, and waited...and waited...and waited. He never called. We started calling Moore again, left messages and again, no one called us back. Finally we just decided to go out and buy a Google Nest and replace the Ecobee. We gave up on Moore honoring their warranty. Several weeks later, out of the blue, "Brooke" calls from Moore (only after I sent an email) and apologizes. She offers to pay for the new thermostat, no questions asked. I said "great, you've restored my faith in your company!" So I waited for the check...and waited...and waited. After a month, I emailed Brooke and asked about the check. She said she would look into it. So I waited again...and waited...and waited. As I write this, still no check. Worst customer service ever, and I've made sure to tell my neighbors about my experience. So, to the techs who put our system in, you get A's...thank you. To the office staff at Moore Mechanical, you all get an F. By the way, after buying the Google Nest, our PGE bill went down $120 a month. read more

This company seems to have some great folks managing it and our experience with the repair staff has been excellent. Jonathan came today to do our annual furnace check up and was exceptionally thorough in explaining how the process worked. He was very professional, knowledgeable and friendly. We are so happy we have Moore and its competent staff to depend on. read more

Scheduling a service was easy and Ian came in and quickly diagnosed the heater problem accurately. He even explained in simple words what was wrong. They quickly purchased the new ignitor for the heater for us. Service fee was charged only once and when the part was replaced, there was no fees. Ian is very nice and friendly too. We even brought the service plan which we thought is good idea for important appliances like heater and ac, especially since ours is old now. Pleased to work with Ian and Moore mechanical ! read more

Our downstairs AC unit went out right in the middle of Sunday's blistering 100+ degree heatwave! I called for a service appointment first thing Monday morning and spoke with Gloria. Gloria was friendly and courteous and was able to get us an appointment for Wednesday morning between 7:30 and noon. Rick showed up on Wednesday morning exactly at 7:30! How often does someone show up at the front end of a time window? Never! Rick was extremely friendly and tolerated my rambunctious 5 month old 65 lb puppy. Rick diagnosed the problem in 5 minutes and quickly started to fix it. Rick mentioned we may want to replace the same part on our upstairs AC unit but he didn't pressure us to make a decision either way. We decided to have both AC units fixed and Rick had the part replaced on both units in under an hour! Thank you Moore Mechanical for another great experience! read more

Ian was very polite and friendly. He helped my husband problem solve with our HVAC issues. He seemed very experienced and was pleasant to work with. I would definitely work with this company again. read more

I definitely recommend Moore Mechanical. About four years ago another company came out to service my AC unit, and the technician told me how my 7 year old unit was on its last leg and I should consider a replacement. Moore's technician, Jesse, came to my house for a problem with the AC and explained how it was a fairly simple fix and said it should easily last another 15 years. He was punctual, friendly, honest, and never tried to sell me anything I didn't need. Moore's not the cheapest in town, but the prices are fair and the work is top notch. read more

I had the guys at Moore Mechanical install a whole new forced air central heating system in my house to replace the small Cozy wall heater. This was a big job that required a new furnace and all new duct work in my attic, as well as a new gas line to the furnace since there was nothing there before. They went above and beyond and did an amazing job. First, they showed up for every appointment on time and were always easy to reach by phone. Second, they worked with me on my budget.. Like holes needed to be cut in the lath and plaster ceiling for the new vents, and I decided this was something I was comfortable doing. They were very accommodating to this and gave me all the measurements I needed to get it done. Third, they did a great job with the new gas line. They are not "plumbers", so this is something they don't usually do, but they were more than capable and really did a great job. There was one section where I agreed it would be ok if the pipe extended up from the back of my dryer into the attic on the outside of the wall since it would be behind the stacked washer/dryer. Well.. When I got there to look at the work they had taken the extra time to put that pipe in the wall, which is obviously the nicer way to do it. They also patched an ugly hole where the gas pipe came out of the wall that I had made and that I had not asked them to patch.. this was just one of the many awesome little extra little things they did. And last, when I had my final inspection, the inspector decided he wanted to test the new section of gas pipe for leaks. This was in my opinion not necessary because there was never even the slightest smell of gas or anything. Moore Mechanical worked with me to get a guy out there to do the test for the inspector (the inspector wanted to be there for the test.. so trying to get two different people to show up at the same time is usually a pain in the butt), and of course the pipe passed with no issues. It was really a great experience. 5 star work. read more

Moore Mechanical was recommended to me by my father in law who does his own extensive home repair on his house. I had to contact Moore Mechanical after my previous imcompetent contractor incorrectly installed my furnance and failed to install a vent. Tim was amazing and service was prompt. I would highly recommend them for all your heating and air conditioning needs. read more

Made an appt. to have them look at my air conditioning unit as it wasn't keeping our home cool. They charge $95 for an inspection which seems to be standard in the industry. Within a few days of calling I get an appt. to have a technician came out to check the system. The inspector was prompt and found several potential problems. He said he would provide us a bid within three days. At this point I was very impressed with the service, but then a week later Kevin (another employee) wants to take a look at the system, states he'll get us a bid. A day later he now wants a third person to inspect the system. Another week goes by and no bid, no phone call. In the mean time the temperatures are in the triple digits. Bottom line I emailed Kevin through his office and my husband receives a call. Kevin explained he just wanted to make sure they had the problem correct, and even if we contracted with them which he didn't think we wanted to at this point, they can't help us for over a month. Why weren't we told this up front? I would have selected another company. I now have to start over and pay another company to come out and inspect my HVAC while the weather continues to be in the high 90 degrees. We have planned a 1,300 sf addition and remodel and Moore Mechanical will not be bidding the new HVAC systems. I was referred to this company by my Neighborhood website. I will definitely let my neighbors know this company has failed to follow through. read more

I had both a Carrier furnace and air conditioner installed about two and half years ago. The installation went okay. The technicians were polite and efficient. However, the installation did not pass the Danville, CA permit inspections because Moore failed to install a fuse between the house circuit and the furnace, as called for in the installation instructions. Also, they didn't strap down the air conditioner condenser unit which is required because, after all, we're in earthquake country. You'd think they would know that. Still, I was satisfied until recently when the condenser began making a loud noise. The warranty reads "your new system includes a 10 year parts warranty from Carrier with all labor warranty repairs covered by Moore Mechanical under this warranty but there are certain restrictions". Of course, this sounds great but it isn't what it seems. Moore Mechanical will still charge you a $95 "diagnostic fee" and a $59 "processing fee" even on a warranty item. So the "all labor warranty" may still cost you $154. If you called any local Carrier dealer, they will honor the warranty and charge just about the same amount. I think this is at best a little deceptive. read more

Jorge arrived on time and quickly diagnosed my issue. Gave me an accurate estimate for the repairs, options for a new thermostat and another' needed part. He quickly installed all needed parts and did a great job. Would I use Moore Mechanical again you bet. read more

I called Moore Mechanical with the hope that after months of no heat, someone could fix my system without giving me the "oh, looks like you need a new one" line. I found that someone. Shawn was fantastic! He listened to my concerns, analyzed the situation, explained what he was thinking and then got down to work. He didn't have it easy... Not only were the screws rusted shut, the floor wet from rain runoff, and the system rather inaccesible because it was so close to the ground, but he also had me sitting right over his shoulder watching what he was doing and trying to give him tools, brushes etc... (I'm home repair savvy so I had to know everything that was going on :) ) Two hours later, I had a working heating system. He had cleaned out the "ring of fire", adjusted my pilot and we were good to go. I am forever grateful and will definitely hire Moore Mechanical again for any heating and air needs. Thanks again Shawn! read more

The guys from Moore Mechanical were very professional (Ryan). They did duct cleaning and 2 furnace inspections. They explained me all the things they were doing. Very friendly folks. They never tried to sell anything to me. During the cleaning they accidently broke one of the duct, they replaced it without a charge. They are not the cheapest but they deliver for what you pay. I will definitely recommend them and will call them in future for all my HVAC related needs. read more

Moore Mechanical was great. I had an AC unit that wasn't functioning and Shawn showed up on time and was professional and friendly. He assessed the unit and found a quick solution to it. He explained how it worked to me and worked quickly. I know I paid a premium for parts, but having someone who knew what they were doing was worth the price. Plus I now know what to look out for next time I have an issue. Having a professional provide the solution is well worth it in my opinion. Moore Mechanical was great. read more

Had to call because my AC was blowing hot air. Reliable and knowledgeable service. Fixed my AC by replacing my capacitor; total bill $234. AC is ready to go for the summer; thanks to Trevor one of their repair guys. read more

Moore Mechanical are professional,fast and fair. If you have a heating or air problem I strongly suggest you call them! You will not be disappointed! read more

This review is long over due. The services happened in late December and Moore Mechanical deserves a good review from their satisfied client. :oD After calling several furnace/AC repair companies in the area, I chose Moore Mechanical because unlike other companies, Moore had someone who was courteous to me on the phone and knew what I needed. I set up an appointment and the technician showed up timely and fixed my problem, which was a furnace and AC that wasn't working. After the repair, the technician gave me tips on how to do regular, self maintenance; I really appreciated that he didn't hard sell the maintenance plans that his company offers, but if I ever need services again, I will definitely call Moore Mechanical again. read more

I have used Moore Mechanical several times. There office staff is great and always on top of appointments. The technicians are also great, courteous, and knowledgeable people. read more

So after posting this review, I got a message from the owner saying he couldn't tell who I was, and feigning concern. I responded. He didn't. So I followed up. Still no response. So enough with them then. read more

Had a service tech out to advise on an AC unit that wasn't cooling. Jorge Antuna came by on time, diagnosed the problem, explained our choices very clearly, and promptly fixed the problem. We now have a cool house after almost dying in the recent heat wave. Jorge was super nice, didn't hard sell, and just earned his company a repeat customer. read more

My A/C unit stopped working and I called Moore Mechanical based in the positive reviews. Rick came to check it out and got the unit working again quickly. He explained what had happened and what he needed to do to fix the problem. Overall, I was happy with the work and service. read more

Very disappointed with recent service call from Moore. I've used them in the past and contacted them for ac/furnace inspection second opinion after an estimate from an another company didn't seem right. They made some suggestions and I agreed. Within a week I had to make two service calls as either unit worked. Both issues were cause by pure sloppiness and lack of attention to detail. Makes me wonder what I really paid for and if the inspection was done properly. read more

They got to the root of a problem I've been having with my heating furnace for years and finally fixed it.

These guys put my unit in many years back, then my sisters and then my moms. They've been great to deal with over the years. Mom had the annual maintenance done last year.... shortly thereafter a rattle developed, she called MM back and they sent a rep out to check on it... per the invoice, he wrote "moved wire, no longer vibrating against door" Charge: $95 Again this year, had them out to maintain the unit...rattle developed.. my mom put up with it as long as she could, but ends up calling them to come out, again, rep states it will be $95. Mom says last time the guy was on site for a very short amount of time, literally opening up the unit, moving the wire, replacing cover, charging $95. This time mom said NO THANK YOU! Seems a little like a bit of a nickel and dime scenario... and to Senior Citizens on a fixed income..... not happy. We will find a new vendor moving forward. Beware. read more

Moore Mechanical was the exact opposite of every horror story you've heard regarding repair work and mechanical vendors. They were very patient with me on the phone as I went through gathering information on them as well as other vendors. They were always polite and answered all the questions I had. I even was forwarded over to the owner (Steve) for a conversation regarding energy audits and solar options. The technician they sent out (James) was fantastic. Clearly had a deep understanding of the systems and the steps needed to diagnose the problem. It may be a small thing but I liked the fact that he took off his shoes without me even asking. It was very considerate. James was very accommodating as I stood over his shoulder and asked what was going on during the diagnostic. He explained what he was doing and the expected result of his actions. The visit took about an hour and in the end the system was restored to perfect working order. I like the fact that James never once tried to up-sell us on a new system. All he did was provide information about newer systems and said that Steve would be happy to answer any questions we had if we decided to upgrade. James even replaced the air filters in the intake vents for free and stayed around for about 20 minutes to make sure that everything continued to function. James also saw that some of the duct tape around the vent was loose so he put on some spray adhesive and taped up the opening. That was big because we were losing a lot of heat and we have noticed a difference since the visit. They also have Saturday hours which is another differentiation point and was just another thing to like about them. Moore was just fantastic. They have earned our business but they have also earned our trust. We'll be using them for all of our heating and cooling needs going forward. read more

Changed out our 2 AC units and furnaces last year and they did a great job! Old school- family owned. Would reccomend them any time. read more

Jorge was our technician for an a/c checkup. He was very polite and respectful. Jorge clearly explained our choices for an issue that we had been concerned about, giving us several recommendations. We will definitely use Moore Mechanical for future heating and a/c needs. read more

I had four different HVAC companies come out to bid on replacing my very old HVAC system. Kevin with Moore Mechanical was very professional and easy to talk with. He was the only one that asked if we were planning to do other work on the house, like new insulation or perhaps a tankless water heater. We were planning on it and he explained we could qualify for rebates if they were to get combo'd. After several meetings, we hammered out a plan and equipment list. The work was professional, the installation went as planned, all the installers were great, they kept the work area clean, laid down blankets to protect their work paths. I passed my inspections easily. And the rebate came through as promised. I couldn't be more impressed with the entire crew at Moore Mechanical! read more

Dan was great. He's been responsive and attentive in helping us with a couple issues that need some creative solutions. I would highly recommend Moore Mechanical for you HVAC needs. read more

We've had a service contract with Moore Mechanical for the past few years, and appreciate both the service and the reminders that it's time to have our heating and a/c units serviced. Their service technicians are always good, and the only time we had some questions/concerns, they sent someone out right away to take care of the issue. They have also been great at identifying and eliminating problems and potential problems which technicians from other companies have missed. This time they sent Jesse C. who was OUTSTANDING - knowledgeable, clearly experienced in HVAC systems, highly professional, and so obviously knew what he was doing! We're delighted to have access to that level of service, and certainly plan on staying with Moore Mechanical. read more

This is with out a doubt the most professional and organised company I have ever dealt with. Having your heater and air conditioning unit in your house totally upgraded, is scarry. From the time Vince Meyer came to our home to sign the contract. The People at Moore had everything laid out and organised, which came off without a hitch right down to the time my rebates came in. I was really glad I used Moore Mechanical. read more