I visited Moo Moo's today on a day trip to Cold Spring from the city. After waiting about 10 minutes in line, I proceeded to order a scoop of good 'ole Chocolate Chip. After a minute, she tells me it's sold out (The obese man in front of me who ordered 3 massive scoops of it with hot fudge, had finished it.) I proceed to try a sample of Vanilla Chocolate-Covered Potato Chip, because it seemed like the next closest thing. Because of the line behind me and me not wanting to hold things up, I settled and ordered a scoop of chocolate-covered potato chip. I had a bite and while my boyfriend was paying, they erased and then rewrote Chocolate Chip on their Flavor board. I then asked about it and the high school-aged girl helping us was like "I guess they had more in the back. I didn't know. Oops." I then asked if I could get a scoop of that instead since according to her, it went from being sold out to in stock in a matter of 30 seconds. Another girl behind the counter was like, "But you already took a bite out of that!" And this other high school aged boy working followed with, "How are we supposed to return that?" You damage it out of stock! It's not like you're actually going to resell it! So infuriating! It's called customer service! I work in the restaurant & hospitality industry myself and have taught many employees over the years about the basics of customer service and how to give memorable experiences. The customer is already right! This girl lied to me, said it was sold out and then was was all, "Oops! Haha. I guess we had more." without even apologizing. She had clearly been misinformed and was so blatantly unaware that she didn't even try to fix the situation. To make matter worse, after I questioned to see if I could get a scoop of the Chocolate Chip instead, everyone behind the counter was stupidly just standing around going,"I don't know," "What should we do?," etc. THEN, I heard someone say, "Who's worked here the longest?" - as to get their opinion on the matter. HOW ABOUT YOU ASK A MANAGER? Or, I don't know, someone over the age of 18 who knows how to run a business?? That person must have said no because they denied me getting a scoop of what I originally wanted. I was apalled! After fighting for it a little bit, I deemed it no use and angrily left with scoop of mediocre Chocolate Covered Potato Chip.
In hindsight, I suppose the girl didn't HAVE to remake me a scoop, but it's the right, decent thing to do because she, herself, was misinformed. It's like if you went to McDonald's and ordered a Coke and the worker says they are out of Coke. So you settle for Diet Coke and then 30 seconds after you get the Diet Coke, they're like, "Haha, Just kidding, we actually do have Coke." So you ask to replace your cup of Diet Coke with the newly discovered regular Coke because they were misinformed and it's what you had originally ordered in the first place and they're all, "No, Deal with it."
If this business was in an actual city, they would have been eaten alive. They're only in business because they're the only ice cream shop on the water in the town of Cold Spring and they fulfilling the town's need of an ice cream parlor on the water. Most of the customers are just people in town visiting, so it's clear they care at all about customer retention. If a person wants ice cream bad enough, they'll go to the place that's most convenient. The ice cream itself was just good, I guess. Wasn't special by any means, but it doesn't matter. It's not like people come from all over to the small town of Cold Spring just to get some Moo Moo! Absolutely not. The owners clearly mark up the prices to make money, employ only teenagers because they'll work for barely nothing and most likely spend all their profits frivolously taking vacations because during a busy Sunday on a beautiful 70 degree day in September when they should be managing their business, there wasn't an adult behind the counter in sight.
After reading the reviews on here, there are also many complaints involving problems with the staff. This place seriously needs to pay someone who knows how to run a business and teach all the naive kids who work there how to treat customers.
I will never be coming back here again. read more