Just had them in to locate a leak. On the phone when i booked the appointment I was told "99% of…read morethe time I find it ". I was charge for thermal imaging 2 hours $1,000 + then for every hole he put in the walls it was a additional $250. Total $1,700 and he was not able to locate it. Oh and he said I can come back when its leaking to locate it ...... I wish they had said that when i booked it Waste of $$$ Cant recommend theses guys

I do not recommend Chicago Plumbing Experts. I just bought a house with my fiancé and there was a…read morehorrible smell coming from the basement. The inspector advised us as to what the issue could be and we asked Chicago Plumbing Experts to provide a quote to fix the issue. Will diagnosed the issue as being a busted P trap. He provided a quote for $3,879 to break up the concrete around the P trap, install a new P trap, hydro-jet the drain and sewer system, and "re-concrete kitchen drain/vent line assuming line is fine." As new home owners, we thought this was a fair price and we agreed to the price and the invoice, and two guys (I can't remember their names) came out to address the issue. They were 1.5 to 2 hours late and when they arrived they were unfamiliar with what services they were to be providing. We actually had to show them our copy of the invoice so they could familiarize themselves with the job they were supposed to be completing. After about an hour, they notified us that they needed to go buy some supplies. This seemed normal, but they were gone for three hours. When they returned they told us they had to go all the way to Brookfield (from Chicago) to retrieve the hydro-jet, which was supposed to have been brought with them to begin with, according to the services listed on the invoice. Now the kitchen drain. I will accept fault for accepting the wording of the invoice. We knew the kitchen drain was NOT fine, and I assumed they would fix it once they removed the concrete and confirmed that it wasn't fine. They did not fix the kitchen drain. They removed the concrete, confirmed what the inspector had already told us, and used a towel (provided by us) to fill the gapping hole around the corroded pipe. They told us they could re-concrete the drain, but it would need to be serviced in the same way as the P trap (meaning it was going to cost us another $4K to properly fix the issue because they needed to break up the concrete, install a new pipe, and re-concrete the kitchen drain). In addition to this, they decided to hydro-jet the drain and sewer system by using the stack in the basement. They broke the cap on the stack and did not have a replacement in their truck. They told my fiancé what he needed to buy and told him where to buy it. They were about to explain how to install it, but he told them he wanted to go buy the replacement cap and have them install it before they left. They told him the cap needed to be 4 inches so that's what he bought. It turned out the cap needed to be 3.75 inches so the cap my fiancé bought didn't fit. They instead filled the hole with plastic bags and said they would come back to fix it, for an additional charge. They didn't even end up using the stack to hydro-jet the drain and sewer system...they used the catch basin in the backyard. Breaking the cap on the stack was entirely preventable. We called to complain to Will after they left two holes in our basement and he told us they would be back on Monday to put a cap on the stack and to re-concrete the kitchen drain, as discussed. They did return on Monday, but they were there for less than ten minutes to put a cap on the stack and then they left. Although they were there twice, they did not clean up their mess and I had to dispose of the extra rags and their water bottles. They did correct the issue with the P trap, but it was NOT worth it. The service was very unprofessional and overpriced. Advice for new homeowners: assume NOTHING and get EVERYTHING in writing, whether you hire Chicago Plumbing Experts or someone else. Save yourself the expense and the headache.

This company is outstanding! From the people that make the appointments to everyone in the field…read more I can't say enough good things about Reggie the plumber that came out to help me. He replaced my water heater and parts in several shower heads. He explained what he did and why. Their pricing is more than fair for the services received. I highly recommend this company - you won't be disappointed.

Just a straightforward review based on my experience that hopefully provides some clarity for those…read morein need of urgent plumbing service. In my case, a faulty water heater needing to be replaced. The Good: incredibly responsive, tried to troubleshoot over the phone and worked to visit the immediate next day. The (Real) Bad: they price gouged me in a time of peril. Unacceptable. Knowing I was up against the ropes, they charged me what was nearly 3.5 times a normal charge for a water heater replacement! I asked for them to be more accommodating on the quote but came back with 'nothing we can do'. I guess they assumed I'd pay that exorbinant price. I didn't. I got quotes from two other responsive plumbers which proved Plumbing Department was attempting to gouge me. I'm glad I went elsewhere. It's a shame they have such speedy, friendly initial support, but followed it with egregious quotes. Hope they can do better in the future. UPDATE: spoke with owner, Jeff, to discuss the experience. To provide further details underscoring the notable pricepoint disparity: Plumbing Department - install Bradford White water heater with licensed, bonded and insured company Other Plumber Quotes at 3-3.5x less - install a Rheems Performance water heater from licensed, bonded, and insured company. I have no qualms with how Jeff chooses to operate and appreciated their initial support, but found the pricepoints for the install, at a moment of peril, arresting and glad I didn't settle with what was clearly an elevated pricepoint. I'm only sharing my experience and the notable pricepoint disparity.

Great service, prompt responses on Yelp, and very thorough explaining the issue, how to resolve it,…read moreand cost associated!! I will use them for any future plumbing needs!!

I am grateful that Infinity came out quickly to diagnose my problem. Luckily, for me, it was a…read morequick and simple fix. The man was helpful, professional and honest. I will definitely be calling them again.

SUPER satisfied w the quick response by Karla the manager upon the initial inquiry I submitted…read more AMAZING cust service They confirm a two hr window of arrival When the technician is en route, they text you an eta WITH picture (super safe and reliable) My Ma needed her leaky toilet fixed. Erick L was AMAZING with communication and transparency with every change/new finding. Erick and Karla are reasons why successful businesses exist!

10/10, Highly recommend! Eric and the team were very professional and quick. When I reached out…read morethey were so nice and did everything they said they would. I''l be recommending them to all my friends and family!

I called Lopez Plumbing about 6weeks or so ago for an estimate on some valves in my condo that…read moreneeded replacing. I followed up twice by phone and by text after the initial request, and was told I was "fourth in line for review." After my last call, they provided information to email one of the team members directly, but it had been weeks of waiting by that point and other companies came through with estimates, so I went ahead and scheduled the work with a different company. I still have yet to hear from this company, and presumably I'm still fourth in line. Communication and follow up is poor., but obviously can't comment on their plumbing work in this review, so take that with a grain of salt.

A lot of texting to get stuff done and the plumber had to come back a few days later to fix a leak…read morein plumbing he installed but over an ok job... plumbing is expensive so they do offer one year guaranty ... it seems like they are more for business based plumbing than home but I would try them again which is the biggest compliment I can give

Had a leaking shower faucet. Needed to be replaced. Called in Thursday came out Friday morning…read more It was great fix and price. Mike was great. Explain what was done and fixed in 20 minutes. Works great now. I will call on them again if I have any plumbing problems. Give them a try. You won't regret it.

These guys were wonderful. Dead 40year old water heater. They were there the next day with a…read morereplacement and, despite the challenges of such an ancient installation, were done in short order. Hot showers. Yay!

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more

They were available to work quickly, and did good work. David was patient and explained not only…read morewhat the issues with my plumbing were, but how they were caused. All in all I felt like they took good care of me. Work done was replacing a pip with a root rupturing it, cleaning a grease trap, and replacing a toilet seal. They worked with financing partners that allowed for flexible terms that worked for me.

The worst experience I've had so far. Poor communication and…read moredidn't finish the job. Didn't answer my calls or emails regarding the job and my pipe is still broken. They I lost tons of money because my tenants couldn't move in on time. I had to hire someone else to finish the work. I lost over $3000 trying to get someone to finish last minute. Don't use them