They were available to work quickly, and did good work. David was patient and explained not only what the issues with my plumbing were, but how they were caused. All in all I felt like they took good care of me. Work done was replacing a pip with a root rupturing it, cleaning a grease trap, and replacing a toilet seal. They worked with financing partners that allowed for flexible terms that worked for me. read more

I really wanted to leave Do Right Rooter a positive review because the actual plumbing work started off as a great experience. I hired them to repair a broken sewer/clay tile under my home that had been causing my basement to flood whenever it rained. I had been dealing with this issue since earlier this year and stayed in communication with Vicky and Crystal in the office throughout the process. Once the work began, their crew completed the repair within two days, even while dealing with bad weather, which I truly appreciated. Because the damaged area was underground, they had to break open the concrete directly in front of the walkway leading to my porch. After completing the repair, they poured new concrete and installed access caps for future service. I had absolutely no issue with having access caps installed. My issue is how the caps were left. As you can see in the photo, the square pieces protrude above the concrete in the middle of a walking area. This creates a tripping hazard for my family, guests, delivery drivers, or anyone walking to my front porch. I contacted the company and was told they would return to install inverted/recessed caps to correct the problem. It has now been approximately two weeks. Each time I have spoken with Vicky, I have been told she would call me right back or get me on the schedule, but that has not happened. Now my calls are going unanswered. That is extremely disappointing because communication was not a problem while the job was being scheduled and paid for. I paid for the work in full and simply want the area they opened to be restored in a way that is safe to walk across. I shouldn't have to repeatedly call and chase a company to correct something they have already acknowledged needs to be addressed. I appreciate that Do Right Rooter resolved the original plumbing issue, but customer service should not end once payment is received. I would gladly update this review if they return and properly correct the access caps as promised. read more

Do Right Rooter Drain Specialists - Plumbing Near Me - Bridgeview, Illinois

The worst experience I've had so far. Poor communication and didn't finish the job. Didn't answer my calls or emails regarding the job and my pipe is still broken. They I lost tons of money because my tenants couldn't move in on time. I had to hire someone else to finish the work. I lost over $3000 trying to get someone to finish last minute. Don't use them read more

The company came out to give me an estimate on some plumbing work that I wanted to be done (plumbing for a wet bar). I made an appointment date and time for them to come out. I received a call a half hour into the time that they should've been here that they needed to push my appointment back by two hours. The two hour time slot passed by and I called their ofc whereas 'now' they had forgotten all about me and 'now' wanted to try to rush a technician out to do the job. Mind you, what was being done was already told to me that it would take 6 to 7 hours for them to do. Now you're gonna attempt to get someone out to me who's now gonna be at my house well into the evening. 1. Unprofessional 2. I was put off and forgotten about. 3. A wasted day that I could've used my time doing something else. BTW, I'm forced to give them one star or it won't post. Otherwise they wouldn't even get that! read more

Stay away! Scheduled a sewage scope with Do Right Rooter for a house that we made an offer on. Do Right Rooter agreed to scope the sewage line from roof access for $375 or $425 with video. During the sewage scope, the technician explained they were unable to access the main sewer line from the house because he ran into a wye pipe that was disconnected. After scope, I received the video of the scope on a flash drive and could not believe the terrible quality. The video has no audio, time stamps/reports of where they found roots/issues, and was in black and white. I called them after seeing the video and the admin explained the tech must have "used their own camera" and would follow-up with the tech to give me a report. I received a "report" via email, which is completely different from what the tech told me at the time of the scope. I provided their video to another plumber for a second opinion, and they could not see any disconnected pipes and told me that they were not able to get their camera to the main sewage line. They did not reply to me after I explained being dissatisfied. The report was not accurate or match up with what the tech told me, and they did not complete the job we requested. I would not trust this company and look elsewhere. read more

Do Right Rooter Drain Specialists - Plumbing Near Me - Bridgeview, Illinois

They charged to clear a sewer line and claimed it was broke...IT WAS NOT.! They tried to scam my 93year old Mother for nearly $5900...!!!! We had another company come out to clear the sewer line and camera it after complete. The sewer line WAS NOT BROKE..!!! read more

One of the worst experience I've ever had. Plumber who came out had little or no experience. After 5 hours trying to find an obstruction in my drain he up and left. Billed me for services he never did. He even left me with the cleanup. But on his way out he tells me my basement floor will need to be torn up to fix the obstruction at the toon of $6000.00 on top of the $1175.00 for the service call. I called out a second plumbing company, it took them 10 minutes to find the obstruction and 45 minutes to remove at the cost of $250.00. PLEASE BEWARE read more

No Show - and no voice mail or text to apologize or reschedule. Horribly inconvenienced after taking a half day from work to meet them at the unit. DO NOT bother spending money with this business, as they apparently do not need more clients or profits. read more

Earlier this year I began to experience category 3 dark Sewage back up in the laundry room in my basement. I contacted "Do Right Rooter who came out and performed a sewer line inspection with a camera locator video system and stated that the back up was due to tree roots grew into my underground pipes blocking the flow of the sewer line that connects my home to the city sewer line. I spoke to John Cooper who explained that my entire sewer line needed to be replaced to completely resolve the sewerage back up issues that I was experiencing in my basement and quoted a cost of $6,800 to replace the entire sewer line from my home to the city sewer facilities. I trusted Do Right Rooter as professionals to resolve the back up issues I was experiencing by replacing my entire sewer line as they assured my that would prevent me from experiencing back up issues in the future. On day one Do Right sent 3 workers who dug a 7ft whole from my home the the sidewalk. Day 2 another set of workers came to install pvc piping from my home to the side walk with one clean out and explained that it should be used for future rodding if needed. After digging approx 7ft. underground and installing the sewer system my yard was in need of major land scaping construction which Do right advised me that I would be responsible for hiring a third party contractor to repair. TWO MONTHS after paying $6,800 to have my sewer line replaced the city experienced heavy rain and I my entire basement experienced a back flow or category 1 clear rain water BEYOND THE LAUNDRY ROOM throughout the entire living area of the basement. At that point my family was completely devastated because our entertainment center along with the majority of our belonging in our basement were now destroyed 2 months after trusting Do Right Rooter to resolve our issue. I contacted Do Right Rooter (who was very unapologetic and tried to blame the city facilities) for my current back up issues. They eventually sent a gentleman by the name of Joe who was very professional and understanding that I wasn't very knowledgeable of the situation he allowed me to video record him explaining that the workers who installed the pvc system in the yard was supposed to install a back water system w/ a clean and check valve Flapper ( which costs $230 on Amazon) to prevent the back flow of sewage into my home. He also drew a diagram of the correct way my system was supposed to be installed with the clean and check system. Joe advised me that he would speak to the owner and have him call me with a resolution. two days later I received a call from a gentleman by the name of David who clamed to be part owner who was very short and advised me that I was supposed to have requested a CLEAN AND CHECK SYSTEM when I requested to have the repairs done. I advised him that I was not a professional and had no prior knowledge of what a CLEAN AND CHECK VALVE was and trusted them to provide my with service needed to prevent another back up. He then advised that John was out of town and would have to call me back. Two days later I received a text from John Cooper stating he would come out the following Monday. I called John Monday after he didn't call or show and at that time he stated that I needed a clean and check that was additional cost and refused to address the situation or even come out as he promised. Now I have to have my yard dug up again to install a clean and check system and DO Right Rooter is refusing to take responsibility. I AM TOTALLY DISSATIFIED WITH MY EXPERIENCE AND MY FAMILY IS DEVISTATED BY THE LOSS OF OUR BELONGINGS and Do Right Rooter's reaction and response when we made them aware that we were dissatisfied with their service. read more

So glad we found Do it right Rooter. Professional and friendly team. They did a great job clearing the main line with Hydro Jetted machine.

This has been going on for months now no one is lying on my end I have the statements and canceled checks that show a double payment of 1500 it's very simple you'll see the double payment the invoice we have from you is 5400 and change you actually owe us more than 1500 just give us the money we're owed please thank you And very interesting you'll respond on social media yelp but no one returns my phone calls from your office several messages I've left messages with Jon several times Jon called me we spoke about this months ago give me a break just send us the $1500 Again on May 16 I want to re-iterate to people do not do business with this company. They still have $1500 from our HOA and are all crooks and incompetent.... Vicky is a nice lady but she is incompetent we have the evidence cancelled checks to show a dbl payment but because it was found months after work was done they don't not to refund the money. a gentleman in our homeowners association who handled this at the time has since passed he had cancer @ the time of dbl payment and was confused... Do Right Rooter are a bunch of lowlifes.....do not do business with these guys......... read more

I have to provide an update. I decided to give DoRight another try after talking with Vicki the office manager and explained everything. I will say that the company is very good at what they do. They fixed my inside plumbing issue and they out did an awesome job with the hydro jetting and cleaning my catch basin. Everyone showed up on time and provide GREAT service. I would recommend to get the hydro jetting done versus power rodding. It really cleaned out the pipes. Again if you have a plumbing issue call them first and you probably want have to call anyone else. Everyone deserves a second chance and giving them one was well worth it. Thanks Vicki and to everyone at DoRightRooter. read more

Do Right Rooter Drain Specialists - Communication - Plumbing Near Me - Bridgeview, Illinois

Please do not use this company. They overcharged me by $300 because I was not knowledgeable enough to know standard prices. They completely took advantage of me. Please go elsewhere. read more

We had an issue without toilet over flowing. We called do right Rooter a d they were courteous. Came out when they did they would and had the problem taken care of and toilet has been fine ever since. Also called to follow up the next day. read more

Horrible experience, stay far far away. I recommend finding more professional plumbers for your needs. These guys were in my house for over 2 weeks making creepy suggestive comments, working 3 hour work days and taking lunch hour, drinking on the job (they were drunk most days with cans of beer obviously in their work truck) and did a poor and incomplete job. My house was filthy from them, my family was displaced for weeks because of their lack of effort and sense of urgency. They have no ability or care to work in a time frame and blasted horrible music over my TV program. They didn't care to clean their feet or the mess of the mud going in and out of the house, they did not show up on their last day to complete the work or fill in the hole in my wall or yard. They broke my door screen and my birdhouse. Also the office is about as imcompitant as the plumbers with zero communication or respect for my time. Every time I called the office to complain the plumbers would say something to me about it and mention his fighting pit bulls. Stay far away from this scam of a company. Those 2 weeks were the most stressed I've ever been and it was 100% preventable, this company just did not care. It was a living nightmare. *UPDATE The owner John just messaged me and threatened me with slander because of this review. I find it sad that instead of fixing his own companies problems he tries to threaten me to change my review, which is exactly what he said. I have no reason to be anything but truthfull and I want nothing from this company. I only hope to spare others the horrendous experience I had. Also I would be wary of positive reviews here, I'm sure it's a bargaining chip for them. This company is ethically corrupt. read more

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Pretty happy with these guys. Clearly they know their stuff and we're great communicators without sounding condescending. We are having them back for some additional work. read more

Although they forgot me the first day, the day they came they were in and out in under an hour, they were neat and clean with the installation of the injector pump, I would definitely used them again. read more

Do Right Rooter, and specifically John (the owner) have gotten me out of multiple treacherous plumbing situations with grace, adaptability, and at a fair price. He is extremely knowledgeable and is always patient and available to answer questions. In one case he correctly diagnosed a plumbing line breakage that many other plumbers had incorrectly diagnosed (wasting my money in the process) AND fixed it for less than what others were quoting me. He has also made himself available during emergency situations including a flood. For anything from dishwasher installations (David and Gato did a great job), to major plumbing problems, I trust Do Right Rooter. They do high quality work with integrity. read more

A month after I bought my house in Summit IL we had ongoing sewage backup in our basement drain. It got worse when it rained or snow melt. We were referred to "Do Right Rooter" who came out and after rodded/jetted stated the problem was bigger. Indicated we had a washed out pipe causing the sewage backup since sewage was not going anywhere and afford to fix the problem then promised we should no longer have this problem again since they noticed my wife high anxiety. The fix was at a very expensive price of $2800. But since they agree to give us a payment plan, my only option was to go with the job. The day of the pipe fix arrived. Note, the state already marked my yard to identify location of pipes. Two workers of Do Right Rooter's began digging in the wrong location. I advised that it was marked on the other side of yard. But they said "No the pipe is here since there was vibration on the fence post when rodding". So I allowed them to continue. No pipe were found but a major destruction of my yard and grass was completed. After I called the owner John Cooper about the issue, then they decided to use the locator video system which indicated pipe was at the marked location on the other side of the yard which should have been done before breaking the dirt. Yes, Do Right Rooter indicated they are not responsible for landscaping on the invoice but I was not expecting to pay $600 to correct the mud pile and add new sod in my yard for their destruction. After digging the new location, the pipe was found but it was not washed out as previously diagnosed and actually looked as if the pipe was tampered with since the pipe had a perfectly small round hole on the top of the pipe as pictured which could have been done with a metal shovel or a hammer because it was a clay pipe. No roots were found near the pipe. I mean why dig to find a perfectly good pipe right? As they proceeded changing the pipe to PVC. We were never offered a check valve (flood preventative) knowing that this could have been our savior from the beginning since they dug already. Now 1 month and half later we been still having sewage backup. My family and dogs who live in the basement are getting sick and having an eye issue also my renovated basement walls are destroyed because Do Right Rooter's failed to correct the problem as promised from the beginning. Their excuse is that it is now a city issue. I called the city to advise what Do Right Rooter's stated who is now requesting a copy of the video but Do Right Rooter's is using an unprofessional tactic by not returning phone calls and black mailing me to pay the remaining balance of $400 in order to do anymore work or correct our issue. This shows that they are misdiagnosing to gain profit and dishonest work practices. You would think that with the $2800 charge they would do anything to make their customer's happy. This is false advertisement. All and all, I am very dissatisfied of the outcome. I believe the only way I can be happy again is if they correct the issue by placing a check valve they missed to do in beginning and correct the landscaping thereafter on their dime. Or reimburse me of the total payment made so I can find a new plumbing company that can take care of the problem professionally without any issues. ***** Update***** 5/24/2018 To elaborate on how Do Right Rooter's works. After the review was posted they called me to set-up an appointment for 5/24/18 at 11am so they can come out with the camera and meet the city inspector to confirm problem. The city inspector arrived but Guess what Do Right Rooter No call, no show as usual. The city was kind enough to camera the lines for them selves and showed us to confirm its not an city issue as Do Right Rooter indicated. Also explained how the sewage piping should flow which Do Right Rooter fail to know. Anyhow, now we know who the problem is here, Do Right Rooter's. The person replying to my last review is not the owner John Cooper, it's the secretary by the name of Victoria. Of course, they will write something to make their company not guilty of any complaints. This company fails to understand and believe that the customer is always right. If the customer was not upset or unsatisfied with the outcome or work completed there wouldn't be any negative review. Beware with this company! read more

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Well I called Windy City plumbing based off of Yelp reviews ... I know right? And after 3-4 trips they gave up on me and couldn't figure out my problem. Called Do Right Rooter they sent a guy out when they said they would he was here and found my faulty valve that WCP couldn't find after 3 or 4 trips in about 10 minutes and showed me. Boom done! Lesson learned do right rooter is my new plumber thanks guys! read more

Not only did James (the plumber) damage my drywall but I paid 225 for him to preform a camera inspection in which he gave me AN EMPTY USB! That recording was essential for me. Horrible service. He cut a rectangle into my drywall because he dropped the sewer cap in the drywall. extremely upset. I WANT MY MONEY BACK!!!!!!!!!!!!!!! read more

Do Right Rooter Drain Specialists - In this picture, you can see he peeled off my cap that covered the hole where the sewer line was. That was NOT necessary. - Plumbing Near Me - Bridgeview, Illinois

Wow! Do Right does it right! Elise and crew rodded the main line and showed me with their camera how bad the line was. But I was terrified about the cost as he was explaining my to fix my problem. I was surprised by how reasonable the price was! Elias sat down and explained, with illustrations, what the job would entail. Do Right takes care of the permits and will even deduct the cost of today's job from the bigger job. He advised me to comparison shop and Do Right would match an offer. The also provide a five year warranty on their work. Honest. Educational (he explains the process very well). Patient. And positive (he made it feel like no big deal. It's a problem with a solution). I can't sing their praises enough. Thank you Do Right. I will definitely be in touch. read more

I hired David to rod out a tree root about 50 feet in my line and then do an in camera inspection to show the tree root had been tossed and the line was now clear. I gave him my address and he rodded the neighbors next door. He did not rod out the tree root and skipped over that area in the in camera review. When I confronted him about it. He asked for more money to do a water clean out. I just feel he was not forthright. read more

Heard about Do Right from a friend for a water heater replacement and very pleased with the work they did. Joe was very professional and provided me all the info and answered all of my questions. Jim and Frank were super efficient and new water heater is working great! Will update this post if anything comes up but I am sure their workmanship was top notch. read more

I have had problems with sewage back up after hard rain. Terry came today and rotted the line. He gave me several different options of how I can fix this problem forever. He seemed very knowledgeable with the different choices. I appreciated the different options/ cost choices. read more

Called the number they picked up on the 1st ring. I had a plumbing emergency and they had someone there within an hour to take a look at it. The technician was polite and explained everything to me so that I couldn't understand. The price was reasonable. I would definitely use them again. read more

Vicky, the dispatcher is awesome. If you need it done, she will make sure to get a technician on it. All of the technicians are professional and knowledgeable. They are communicative regarding next steps and pricing. Nothing is hidden. read more

I have used Do Right Rooter on two different occasions since purchasing a property in early August and will absolutely continue using them in the future. I would also recommend them to anyone who is looking for honest opinions/ assessments, competitively priced quotes, and efficient work. The first occasion was to install drainage tile along two walls in the basement of the property. John came out to inspect the situation and was extremely helpful in assessing/ talking through different options. This was a known issue upon purchasing the property, and he offered advice on how he would handle the situation if it were his own property. I decided to go ahead and install the drainage tile after he provided multiple other options/ quotes to potentially solve the issue. Once we scheduled the start date, Geo and his team were prompt with their arrivals and very efficient with the work. The stairs leading to the basement are not ideal, and the team had a lot of concrete to remove. They handled everything well with no complaints. The drainage tile is working as expected to date. The second occasion was more urgent as we started to experience a sewage smell coming from the basement. John again came out to assess the situation, and we determined that the sewage line had a crack about 4 ft behind a wall within the basement (after clearing the line and running a camera). He provided an estimate for the work at that time, and we began that week. Angel and his team took out a portion of the wall to get to the problem area within the line and then successfully removed/ replaced that portion of the pipe. There is also a 5-year warranty on the pipework which is very reassuring. We have not had any issues since. Everyone I have interacted with at the company has been very knowledgeable and helpful. I would highly recommend. read more

I had a leak in my ceiling of downstairs bathroom which is just below our upstairs bathroom so we weren't sure if it was coming from the vanity or the toilet. DRR's Raf opened up the ceiling and did diagnostic work for about an hour. Was super thorough. He made the fix but wanted me to wait to fix the ceiling just in case there was more to the leak. Sure enough about 3 days later it started leaking again. I called DRR and they came over that day and fixed it permanently. They did not charge me for the second visit either. They were prompt, friendly and fair. I highly recommend read more

So I hired these guys the days after the huge polar vortex that swept through chicago. All plumbing companies were flooded with calls and we're trying their best to help people out and make sense of the chaos. In this context I am reviewing Do Right plumber. Of all the people I called that weekend, these guys were the only ones to show up and did so relatively on time. The plumber unfroze all the pipes in my basement in about an hour which was great. Unfortunately, my issue was frozen pipes at the sidewalk, where the city is responsible. Although the guy couldn't fix my issue anymore but I had used up an hour of his time, we negotiated fair pay in light of the situation. read more

I have a rental property in Joliet. We had very old cast iron drain plumbing that had developed a crack and all of it needed to be replaced. I do not live in the state so I was trying to coordinate the consultation and repairs with this company and the tenant. Joe was the office administrator that I was working with. He did a fantastic job getting the consultation set up with my tenant and was really concerned with getting me all the necessary information to get started. He also had my schedule in mind and asked how I preferred to be contacted (via phone or e-mail) so as not to disrupt my schedule too much. Brian was the tech that came out to examine the plumbing and was able to send me pictures and videos of what all the problems were with the drain plumbing. I spoke with him on the phone and, since I was going to be at the rental the following week, set up a time for him to show me in person what he suggested to be done. I agreed on the work and he was back later in the week to complete the job. The work took exactly the amount of time quoted and there were no surprises. He even helped diagnose a problem with my well system and installed a new pressure switch I had acquired at no extra charge. Brian has a great attitude and it was a pleasure to have him around the house for the time of the repair. This company by far surpassed my expectations and I would absolutely have future work performed by them and recommend them to anyone I know. They took the time to clearly explain everything to me and were very understanding of the fact that I was not at the property through most of this. Great job! read more

I will never use a company that is charging ridiculous prices. Do the homework and get additional proposals.

Do not hire these guys. Called them for simple camera service 175 which they said will rod if necessary.They told me sewer was fine only roots 1300 for jetting.Then said collapsed line 2700 , then said old well 4500 .4 mths later they still have not made repairs.Walked off when I threatened to fire them.Put dirt up against new garage Dr and buckled it.Will have to sue for my deposits and garage dr.All they did was create a mess in my yard!!! read more

I need to update this review and I wish there were more stars I could give them. I have been blown away by the exceptional service I've received. It has not been an easy fix, but Do Right has been with me every step of the way. From John (the owner) to Steve, who did most of the work, you could not work with a better group of people. They not only wanted to get it fixed, Steve worked long into the night so I wouldn't have to close my business for the day. He seemed to genuinely care about our business and my staff wants to adopt him. They are professional, clean, efficient and service oriented. I could not have asked for more. Please give them a call. You won't be sorry. read more

It took the plumber all day to replace cartridge on MOEN kitchen fawcet, where it normally take 15 to 30 minutes to install. Plus plumber came 3 hours late. After he finally finished I have virtually no hot water pressure coming from fawcett. Cost: $140. A sham and disgrace to say the least. read more

John and his team continue to do outstanding work. No job too big or too small. He can solve your plumbing issues without several return trips. He's so pleasant to work and has great follow up. read more

Appointment rescheduled 4 times by Do right rooter and no-one show up at the end.

Called Do Right about a toilet leaking, within an hour I got a call from the tech who said he could come over in 5 minutes to check the leak. The estimates are free fyi. Geo came over, was professional and courteous. He took a look, gave me an estimate and said he could get it done right away. 1 hour later I have a sealed toilet! I will add them to the list of reliable, fair contractors who can get the work done for our home. read more

Had great first encounter a year or two ago with this company. But, called a few days ago because my ejector pump went out. Called at about 6:45am was told I would get call back and nobody ever called back. Really wanted to give them my business, but like I said, I never received that call back. read more

David did a great job--professional, efficient and courteous, and the price was reasonable. i would use do right rooter again.