An absolute Joke of a company. I contracted Do Right to assess and fix a sewer line issue I had on my property. We were having water back up into the home in January of 2022 and needed the issue fixed . The Owner John Cooper came out to assess the issue and informed me I had a belly in my line that needed to be fixed. During this time it was snowy and cold and I asked if the work could be done during the frigid weather, if not, we could ration water be careful and wait until the weather was better. I was assured by him that it would not be a problem and it was immediately a problem. A few days later they came with shovels and tried to dig for about an hour and could not break the ground due to how frozen it was. They gave up and came back the next day with a jackhammer to help break up the ground except in a different spot. I asked them about it and their employee informed me that the first group of guys that came must have been digging in the wrong spot because there was no way my line could've been that close to my neighbors driveway. Once they began It took them a week to get the job done which after talking to multiple reputable companies should have been done in 1-2 days MAX. Before backfilling they did not verify that the issue was fixed as they said they would and almost immediately they had to come back and dig again due to not doing the job correct. After digging up the hole again we got some snow in the area and they proceeded to leave the hole open, sewer pipe broken open, with the water line right next to it exposed for over a week with ZERO communication. They would ignore me for 2-3 days until I would constantly call and ask when they were expecting to finish as I could not have my lines freeze over. All they had was a piece of plywood on top with a traffic cone. After about a whole month of work for a 1-2 day job they finished and tried charging me more because it took so long which wasn't my fault but theirs. A project that should have taken 1-2 days to do took them over a month because they did not want to pass the opportunity to make money. They always sent different people as I probably had 8 different individuals work on my property. No one ever knew what was going on as the company would always lie to them to make it seem like the job was easier than it was so they wouldn't be upset about having to do the work. One of their employees (named Alberto aka Beto) would show up intoxicated which was well known according to all of their other employees. This is also not an assumption as I could smell the alcohol on his breath when he walked by. They recently came back March '23 due to not installing the cleanout properly. The cleanout was slowly starting to lean and by the time they came out was already at like a 45 degree angle instead of a 90. This is the 3rd time they have had to fix their mistake and I am still having problems. I have had another company out and they have told me that they have eliminated my main line when they repaired what they thought was my main line instead of an old inactive line. I had the line inspected with a camera and it clearly shows that the main line no longer connects to the line they repaired. I had another company come out on top of that and they verified as well. I have proof and they refuse to admit it! I had them come out once again after straightening out my clean out and they kept gaslighting me. The owners Dave and John Cooper kept saying that it was not possible, that they didn't do what I saw with my eyes they did and two other reputable companies verified because they don't want to lose more money and fix the disaster they caused. I am now out another $5000 because I had to have someone else fix an issue caused by Do Right because these amateurs do not want to admit they made a mistake. STAY AWAY! The most unprofessional company I have ever worked with. I will not stop until everyone knows what a horrendous company this is. After literally eliminating my main line and making my problems worse they should be footing the bill for the new company to come out and fix their mess. I would rather castrate myself than to have this sad excuse of a company do any work for me ever again. I could write so much more, but this should be enough to warn you to stay away. read more

I had a very complex and complicated leak involving my sprinkler system and other water system interactions that ran through the house and out into the yard. John responded to my Thumbtack reply within an hour and agreed to go on-site the same day. In my experience with plumbers in general in the area that is unheard of. My previous interactions with local plumbers in Downers Grove/Darien area was one where they "might" be able to get out there in a few days, and had instances where they just never showed up after they said they would. Not these guys - they were GREAT!!! John called me after hours from the property (I rent the house) and talked me through what his preliminary assessment was. He was ready to proceed the next day but we had some difficulty coordinating the tenant to be there. But John hung in there, directly coordinating over the next few days to arrange for access and to have the water turned off so the work could be done. In the end it turned out to be a very difficult resolution, but John and Do Right Rooter took all the steps necessary to resolve the problem. At the conclusion of the work he spent about 30 minutes on the phone with me explaining the scope of what was done. He volunteered to come back out in the spring before the sprinklers are turned back on to do a more thorough pressure test to ensure there are no other leaks in the systems' interactions. I could not ask for better service and can only recommend the best trades-men service I have had. read more

There were a lot of issues with our service. 1) The details of the contract were not fulfilled - John told us they would be able to dig a trench for our gutters and they just put cheap plastic on - which were not properly installed correctly. 2) The workers they sent did a good job installing the check valve, however the put back was a disaster. The concrete looked awful and they left wooden boards and rocks in our front lawn. They came back to fix it once we complained, but it is still amateur work and there are still hundreds of large rocks all over our front lawn. 3) We still have not been able to get a hold of John after several requests to speak to him directly. We feel as if the minimum amount of work was done just to get the job over with and the ending result was below average. Our neighbors keep asking who messed up our front lawn and did the awful work to our gutters. We are still trying to work out a solution but as of now, the only helpful person has been Natasha. We are unlikely recommend them to anyone. read more

This is actually an updated version of a review that I had previously written and decided it was the right thing to do because of the results! My Dad hired this company a couple of weeks ago, and because I was a little concerned as to his choice of plumbers, I asked him why he chose these people! He related that he just found them at random in the 'phone book' (do they even still have those?) After having gotten off to a somewhat shaky start as far I could see, my dad in his somewhat quirky wisdom of his, decided to remain with the company to get the work needed, done! The result being, they actually did a very good job, and most of all my dad was quite pleased with the work they've done! I must say, I am little surprised, but pleased that my dad is content with the work and above all, know we won't have a plumbing issue for quite some time, if ever! Thanks DO RIGHT, appreciate what you've done for us! I recommend this company highly to do the same for others in the future!! Good job! read more

I was very pleased as a customer of this service. Both the office and serviceman/owner John Cooper were very professional, prompt, and polite which counts for a lot. There were no wait times for someone answering the call and no problems with scheduling. I also felt they were reasonable in what they charged for the service and took a very short time to fix the problem so that freed up my day to do other things I needed to do! John also gave me great suggestions on how to maintain the plumbing in my house so I wouldn't have anymore problems. The only tiny suggestion would be to make sure there is a drop cloth handy along with disposable towels to catch any unexpected messes in the work area or furniture cabinets/pieces as it can take extra time (after the work is completed) to clean up well enough before returning house items back in the area that was repaired. Overall, I highly recommend this company and plan to call them again if and when needed. read more

John C was referred to me by a friend from work. I called him for what I thought would be routine maintenance on my sewer line. I wanted someone that had camera technology to first view the condition of the sewer line due to a big city tree that sits in front of my house. Not many companies use the camera technology. John came in and scoped out my line prior to any cleaning so that we could see the before and after pictures of the sewer. Unfortunately, I was not good at cleaning out the sewer line on a regular maintenance schedule. John found the tree had infiltrated my line and had cracked the line in the middle of my basement. With the camera John was able to immediately locate the damaged pipe with minimum digging of my finished basement floor. Thanks to John my sewer line was immediately repaired. He even helped me with my insurance claim....can't get any better. read more

I wanted to congradulate Rob Woodham with Do Right Rooter for being a top plumber and honest,knowledgeable person. We called about a backup in the basement that I had tried to fix by rodding a floor drain but that wasn't hardly enough. I called DoRight,after checking yelp,angies list & home advisor.I had spoken with 2 other plumber companies before Rob was sent from Do Right. He said a pipe underground had caved in,had to be located,replaced and connected to the sewer. He seemed to know more than the others I had spoken with,told me what was needed and gave me the price. Although it seemed a bit high when I first heard it,after seeing all the work that had to be done after, the price was ok. He worked with others and did a very good job that solved the problem completely. Thanks Rob & Do Right Rooter read more

My wife came across John and his company back in January of 2014, during polar snow storm. We had just moved into our house in November of 2013, so needless to say the flooding that occurred was not expected - short on $$$$. John came and installed a new access pipe to be able to do rodding work from the outside. We were overly satisfied. So now here we are July 2016, and its been raining cats, dogs, birds and more and we've been getting tons of water in the basement. We didn't hesitate to call John and get him to come and remedy our problem. And once again John helped us out tremendously, more than anyone can ever expect. Therefore, if your EVER looking for a plumber and need one faster or just as fast as lighting PLEASE do yourself a huge favor and call John 1st! We frigging love this guy!!! read more

I had a big problem with cast iron drain lines running below a cement slab in the basement that were leaking after being treated by chain knocking. The Do Right Rooter guys documented the leak, and (at my request) replaced the entire cast-iron subslab drain system with PVC. The house was bulit 35 years ago, and I should have used PVC when building it. They did an excellent job, and a post-assembly pressure test showed no leaks, though I had to request that the pressure test be done in addition to a basic dye test. Very cooperative and nice people to work with, and they gave a lot of help in limiting the cement dust that was raised when jack-hammering the slab. This was a big job, and I think the amount charged was fair for the amount of work. read more

My association company provided me this company's contact information because residents like their service. I called to request someone come to my place because there's a drain in the floor that smelled bad. I assumed someone would have to come to my house to do service, but instead I received excellent advice by phone, for free, and was able to solve my own problem. I really appreciate the ethical professionalism of an expert who doesn't charge me a service fee when it's not necessary for them to come out. The suggestion was 4 tea kettles of boiling water poured down the drain, then a quarter cup of Apple Cider Vinegar, let it sit overnight and then the next morning, another 4 tea kettles of boiling water. It worked perfectly! read more

Do Right Rooter did right by me! They promptly responded to a request for an estimate and sent an awesome expert -- David -- to do an in person free estimate after an initial phone call. The price was fair and there was no waiting to get the job done --David fixed my clogged kitchen sink and toilet with a worn valve. He even went to get the part for the toilet and returned to fix it right away. My experience from start to finish was excellent -- starting with the courtesy and responsiveness of Joe who answered the phone and ending with the great work and service by David. read more

My pipes froze overnight do to extreme below zero temps and had no running water fortunately no pipes bust. So I called these guys, and as busy as they were because of similar calls they came in and John arrived on time and used a large heat blower under my crawl space and within 1hr/half I had running water again. He gave me tips on preventing future pipe freezing and now I have water to do everything that we take for granted. The receptionist, Patty was very nice and took my information and setting up my appointment. read more

One of my regular customers call me up with an emergency plumbing job. She told me she was trying to fix her handle on the bathtub faucet and the water wouldn't stop running. I call around and finally found these guys at Do Right Rooter. Jon the plumber answered the phone right away. He went there him self in less then 30 minutes from the time I called him. . My customer was very happy with his service and I was as well. I will continue using Do Right Rooter for future projects. Thanks Jon. read more

Do Right Rooter squeezed me in same day for a plumbing issue I was having during the extreme winter weather in Chicago. They were here a few hours later, diagnosed my issue immediately and were fairly priced. Especially at a time where I was fully prepared to get scalped to get a plumber to my house. The plumbers were friendly and made it easy to understand what I was dealing with and what my options were. Are having them back to do more work in the near future. Would recommend all day. read more

Do right rooter is now my forever plumbing company! The day i called to schedule service was the day they arrived to take a look. On time, professional, and courteous! They checked out the problem and offered me options along with pricing that worked in my Budget. They cleared the clog in my main line sooner than i expected. They work hard and go above and beyond to get the job done right. I cant come up with better words to describe the fantastic service these guys did. Great job! read more

These guys came out to my house to diagnose why I had a strong sewer odor in my basement that would come and go. Turns out one of my floor drains p-traps was cracked and all of the water was seeping out, making the trap essentially ineffective. They broke the floor, replaced the trap with a brand new one, and had my floor patched up within a few hours. These guys know what they are doing. They come prepared and ready to work. Would highly recommend! read more

I would like to thank Do It Right Rooter Services for coming out and finding my plumbing issue. I tried other services but they failed. The techs at Do It right assessed the problem quickly and were able to correct the issue. I told all my friends about their great, reliable services. Oh, let me not forget to say, that their prices are great as well! Call Do It Right First. Very affordable. Sincerely, Karine Young at Merrill Ave in Chicago read more

This company was excellent in helping us get clarity on what was needed, following up with local government agency to get assist with developing scope of work, and assisting us in understanding the full scope of the job. While the job turned out to be out of our budget range, their courteous professionalism helped us in decision making. They definitely seem to be a 'go to' company and we will look to hire them in completing our next job. read more

Great company over all. Our tech didn't push anything on us and came in and took care of the job in a professional manner. I had one company try to charge 10000+ for a job and acted really shady while here. Do Right came in and got right to the point and explained the issue in a very clear and concise way while also not trying to scam my family out of money and gave us a very fair price. I would definitely recommend them for the job. read more