Checked for plumbing services on Yelp at 10 am. this morning. Sent my concern. They responded first and called me shortly after to discuss the problem. I checked out their reviews and requested a consultation. Oz came over by 1130am. By 2pm, I had new faucet hardware replaced, my tub and bathroom sink had been rodded, and the sink received new PVC plumbing and a new coupling as well. (Hope I spelled that right). Fast, friendly, professional, effective, efficient, and reliable are just a few of the words to describe Captain Rooter. Oz, the plumber, was phenomenal! He even walked me through some other possible concerns to watch for with the older plumbing in my home. He answered every question as well. So patient and informative. Thank you, Captain Rooter!!! Price was good for the amount of work done. read more

Do not use this company I had a paid 6000.00 for a back flow preventer to be placed on the outside of my home to back in september of 2023 and i called this company several times to my home because i noticed my drain backing up they tried to charge me 8000 Dollars to get unnecessary work done then which turned out to be a back up sewer line.Fast forward to July 3 my basement flooded and my back flow preventer never worked and now the company is avoided my calls saying that they cant get in touch with Jessie or they dont no where he is Joel says that he does not work for Captain Rooter and that Captain Rooter and Emergency plumbing are two separate companies i just need Jessie to come out and fix my back flow preventer the correct way because i believe they damaged it with there camera or they didnt do the job correctly i have a 5year warranty and i need Captain Rooter to stand up to there promise because they were paid to do a job and gave me 5 year warranty read more

This place is fantastic. I am so glad I found them. Oz was professional fast and gave great insight on how to keep our pipes from freezing and bursting. Additionally, the price was great. I have saved them as my trusted plumber. read more

Jesse received payment ($8400!) and refused to finish the work. What he repaired, leaked less than 24 hours later. Jesse replaced a toilet and forgot to put the cover on the tank. One of his workers left the basement door open on the coldest night of the year causing one of the pipes to burst. When I attempted to contact him, he refused to provide me with license and bonding information. DO NOT USE THIS COMPANY. Nefarious at best. read more

Joel and his guys were really awesome and helping me fix my leaking pipe issue. They worked with me on the price and helped me out big time. Their business is very trustworthy and reliable and they stand behind their work. I also have a one year warranty if any issues come up with the work they did which I appreciate the most. I recommend this business if you need some work done. Thank you to Joel and his guys. You guys are awesome sauce. Also I found these guys in thumbtack too. read more

They replaced broken server line. After 4 years it started to clog again. Now we have to replace it completely and it's been less than 10 years. read more

Fastest same-day service I've ever had! Got our clog cleared so quickly and was really kind and efficient. Highly recommend!

I left a message on Yelp 4/12 re: a noise made after flushing my toilet and using my sink. They came promptly on 4/13 and the tech was nice, friendly, prompt and stated that the pump needed replacing. The amount of $320 was quoted. Not sure if that was more than what I should pay but since I wanted the noise to stop, the tech was friendly, I went ahead with them. Since then I have had no issues with job. Will use them again. read more

Do not use this company! They use unlicensed plumbers that have significant criminal history that caused over 25k of water damage in our condo! (You can find full names of workers in other reviews...doing a quick google search will show you that they have robbed stores, drug history, etc). We called captain rooter to fix a leaky faucet on 2/15. They send Dylan and Jonathon. They had to cut into our walls by our toilet and faucet because they said we had a bad shit off valve. They cut the pipe out around our faucet. All fine. They were going to come back the following week to fix it. Never heard back from Dylan. We called the main line again. They then sent us Adam and James. Adam then said if we pay him directly, he can do the job cheaper. Fine! We don't care! Just want the job done. It had already been 2 weeks with holes in our walls and no sink upstairs. We paid him $1300 in cash. He put 'shark bites' in our walls. We thought the job was fixed and then woke up on a Saturday morning to water leaking in our downstairs foyer ceiling...upstairs floors ruined. Downstairs floors ruined. Called Joel again from Captain Rooter...he then sent Andrew. Andrew came in and could not believe the damage and destruction that the previous 'plumbers' caused. Andrew was there all day fixing the problem and then charged us $2028 for the job. We are currently dealing with our homeowners insurance and all sorts of damage done to our condo. Joel from Captain Rooter has been less than helpful. He states it's not his fault. Just an FYI, I learned a lot about plumbing law during all of this. Whenever you get a plumber, ask for their license and COI. You can also look them up on IDPH website by name to verify. Do not use this company!!! If any one wants more info, I'm happy to share...just don't want to be a total Karen. Just trying to save someone else from going through this DISASTER. Every plumber they send us was not licensed. As a consumer, we had no idea this was a thing! On their website, it clearly states "licensed, bonded, insured." They are most definitely not. read more

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**Edited to respond to comment** I have had at least a dozen inspections done on properties over the years. Professionals document their work and don't just flick on the water and flush toilets to see if they work! They take photos and include them in the report! The "report" that you rush sent me after I pointed out that you never sent one in the first place was 1 damn paragraph?!? One paragraph poorly constructed is your full report on a three unit property?!? Come back to the property and do a REAL inspection and I'll pay you plus a late fee! FOH otherwise, I can't even use your bs report!! I sent it to my and attorney and they both laughed and asked if you guys were a real company. Sure enough there were scheduling issues on my part. That aside do NOT, I repeat DO NOT hire these people for any sort of inspection! They rushed through my inspection, did not provide sufficient documentation to satisfy that they even did any inspection! The gentleman I spoke with OF COURSE got rude and defensive when called on the BS! I am to believe that they FULLY inspected a 3 unit building with 6 bathrooms, 3 kitchens in FIVE minutes!?!?! FOHWTBS! $450... Highway robbery at its best. Good luck! it read more

Captain Rooter Emergency Plumbers Chicago - This is their report on 3 Unit building. I asked for all toilets, tubs and drained be checked. $450 and this is all that I got. - Plumbing Near Me - Chicago, Illinois

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Just want to say THANK YOU to Adam and his coworker who helped us on the leak we had at our place. First, they were able to be on site right away. Second, very responsive and they communicate well. Third, they will check everything until the find out the cause of the problem. Fourth, very nice/friendly so you don't feel pressured of any kind. Fifth, even after they have completed the job, they will let you know that they will be available to reach out, if problems occurs. Thank you again guys for all your patience and help. We will definitely recommend you. read more

I used Captain Rooter to assist with the reinstall action of a washer drain/line, sink set up and faucet in stall. I was easily able to connect with Captain rooter via Yelp and advised them of my needs. Many other companies had dispatch fees and this is ultimately one of the factors in my choosing of Captain Rooter. I received a confirmation call yesterday for my appointment and today a 30min ETA. This was truly amazing. For my appointment I worked with Mike and he followed all COVID-19 procedures. Gave me a honest and transparent pricing and completed the work in a timely manner. He checked all systems to ensure no leaks and informed me of everything he was doing and why. Captain Rooter is truly a rebuttable company that I believe in and recommend. read more

Captain Rooter Emergency Plumbers Chicago - New sink faucet, Dishwasher connection, Washer drain, and sink install. - Plumbing Near Me - Chicago, Illinois

I brought these guys in for a second opinion on a job to clear a slow drain in an upstairs bathroom. The tech that came out was pretty condescending. He didn't clear the drain, which was not his fault, but he gave us an estimate 2.5 times higher than the first company we brought in, AND after he did whatever it was he did, we have standing, rusty water in our bathtub where we we had none before. The attached picture was taken 8 hours after he left. The drain used to run slow. Now it's completely stopped up and a total mess. On top of that, his high written estimate was $200 more than the verbal one he gave me a few minutes earlier. May have been a mistake but certainly left a bad taste in my mouth. Update - now the sink is backing up into the tub. Never did that until these guys came to our house Update 2 - we had another plumber come out. He fixed it. Said it was tough but not impossible and the resolution that Captain Rooter suggested (over 3k) was completely unnecessary. read more

Captain Rooter Emergency Plumbers Chicago - Plumbing Near Me - Chicago, Illinois

Came over quick via secondary dispatch and $353$$$ for non emergency clogged drain. Are u kidding me. Well when he came over I decided to go and get my own rotter out. There is a point In life when fraud is so evident. Terrible keep away. read more

We had a gas leak over the weekend, which resulted in our gas shut off. I was able to contact Captain Rooter and someone who is able to come out quickly and identify that there were multiple leaks. They return the following day and were able to address all the leaks and found a couple of more. Very fortunate that this did not turn into a fire or worse. Special things to Manny and Brandon for all the hard work, especially during this time of year. They were nothing short of excellent and fantastic, hard-working individuals. read more

Scheduled service for a clogged toilet and never showed. No call, all messages unanswered

Ridiculously fantastic. So, we live in an old bungalow. We purchased a new range for our kitchen - it was delivered, and beautiful, and basically sat in the middle of the room - ok, I may be exaggerating a bit - but it did stick out a good 4" from the wall. The gas pipe coming up through the floor was to blame. Ugh. We called our usual plumber, they took a week to come out to tell us it would be super expensive, they would have to come back a week later to do it, it would take all day, and they would have to go through the exterior bricks of the house. I felt like this seemed off. After a quick yelp search, I found Captain Rooter, a phone call, a knock on our door the next morning, an estimate of LESS THAN HALF and the job DONE in less than two hours - gas pipe moved over, no disruption to exterior bricks, and oven range in place snug against the wall. So happy. Thank you, Patrick for being honest, professional and knowledgeable. We are cooking tonight! read more

Captain Rooter Emergency Plumbers Chicago - before... sticking out. - Plumbing Near Me - Chicago, Illinois

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My toilet had been leaking every time I flushed it; going onto the bathroom floor. Stopped using it for a month, since I was busy traveling back and forth from Chicago to Detroit to help out my father, who was in the hospital for over a month. Captain Rooter sent out a great service technician in Adam A. He did a tremendous job in quickly analyzing the situation and applying a fix to the problem. He worked fast and was clear in his explanations. I would highly recommend Adam, if you call Captain Rooter. He even threw in a free part he happened to have to help with the cost. He was friendly and efficient. He provided info on home owners insurance and recommended a good company too. Overall a great job!! I'm very relieved to have this taken care of. read more

I called at 7pm with an overflowing toilet. They were so nice, came out within 30 minutes and had it fixed in no time. I was so happy with the service, timeliness, and professionalism. read more

Thomas came out and cleared my clogged. Super friendly guy. Will call again if needed.

Andrew was an amazing contractor. He took the time to hear our service request and look at what was really needed to meet our needs as a restaurant business. During his review of the job site, he stated required code requirements and provided other suggestive services options. Andrew provided professional service with quality work. We, World Wings, will definitely keep Captain Rooter in our back pocket of future service needs. read more

Friday afternoon leading to a holiday weekend, and the kitchen faucet starts leaking. Adam from Captain Rooter was out in 30 minutes, diagnosed the problem, offered flexible cost-conscious fixes, drove to pick up parts, and finished in maybe 45 minutes. Excellent, trustworthy service. Thank you! read more

The person that came was incompetent, rude, and unwilling to accept that he was doing the job wrong. Paid him in full but I probably should not have. I can deal with rudeness, incompetence is not acceptable read more

Trust-worthy business, very responsive to customers' needs, high quality work, and great value. I have an old building. I noticed the basement dirt ground seemed moist but did not pay much attention. Then few months back, things got a lot worse. First, the ground was sinking fast, then the sewer water started gushing out whenever I use water. I contacted two 5-star popular plumbing services on Yelp. They looked at the situation and told me that they need to dig down at 3 spots and replaced sewer lines there, but it will take at least 2 days to finish the job, and they cannot start until next week. They also tried to rot and jet, neither cleared the line. Frustrated, I searched again on Yelp and found Capitan rooter, and it turned out to be the best choice I made. Joel was able to provide a quote over the phone based on problem described. A detailed proposal was sent shortly. The very next day, Oscar and the crew stopped by and started on the job. The crew were the most efficient plumbers I met. Oscar immediately identified the main spot of problem, which was different than the spot identified by the other two companies. I am so glad he made the right call because the other spot did not have the sewer line under the ground at all, which meant if I were to hire those companies, they would have been digging all over my basement. Once the crew rotted line clear, camera to locate the issues, each started digging and replacing the broken pieces. They were very careful handling my sewer line as those were made of clay; they replaced the broken pieces with SCH40 and made significant improvements. They installed a new opening for rotting. Oscar also replaced an incorrectly installed kitchen drain line. By the time he reached the broken line, the replacement line was far more than the initial quote covered, but he completed the job anyway because he wanted to be sure that I could have a functioning line on the same day. After the job was completed, they installed new cement and even cleaned up all the broken pipes, cements, and dust. I cannot thank the crew enough for their outstanding work, professionalism, care for the customer and their property. It was a very pleasant experience. They also gave 5 year warranty on their work, but I am sure it will last much longer than that. In addition, they also offered 2 free follow-up maintenance rotting. The company also offer 18-month financing for those who need it. Did I mention their pricing was better than the 2 other companies I noted? Overall, I would highly recommend Capitan rooter to anyone with sewerage problems. They offer the best combination of quality, value, efficiency, and reliability. read more

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UPDATED 8/26: The owner of this company, Jesse, called me to apologize on behalf of the contractor who charged me for not doing anything. He confirmed that the initial consult from Captain Rooter IS free, and promised to issue a refund. Removing one star due to the earlier experience, but adding three to my overall rating because it meant a lot to me to get that call. If I end up using their services for another project that goes well, I'll update this again to reflect that. PREVIOUS REVIEW: I've never left a bad Yelp review (it's true, check my profile), but I want to warn people because I hate contractors that do this (and Captain Rooter said on the phone that they were different). I woke up to a very loud persistent jackhammer type sound coming from the bathroom around 4AM. It eventually stopped an hour or so later, but it was alarming enough that I called Captain Rooter's 24/7 line during the chaos and booked a 9:30AM consult, which I was told was free. The guy arrived this morning, and looked into the toilet tank (I had removed the lid already). He then diagnosed it as "trapped air in the pipes" and said there wasn't really anything to do. He said if it happens again, it's a whole building problem and I should contact building management. He then said I owed him $125 for coming out, but if I had $50 in cash he would take that instead to save me some $$. I don't have cash on me, and said I didn't think there was a charge. He said he would call the company and I could Zelle them. The lady on the phone was like, "Yep, there's a $185 service fee, here's where to send the payment" -- when I corrected her and said that the plumber had said $125 she went, "Oops, yes, it's a $125 service fee if he touched anything." At this point, I have been on the phone paying longer than the plumber looked at anything. I paid, he left. But I feel really taken advantage of. Being a solo female homeowner is a privilege, but it also sucks, because contractors see you as just someone to charge $125 for two minutes of no work for during a free consult. read more

We've basically had two separate complicated and emergent issues that Adam from Captain Rooter diligently worked on. He's truly a conscientious, dedicated technician and I would 100% recommend asking for him when calling Captain Rooter. We had a drain fly issue that had persisted for over a year. We suspected it was a plumbing problem coming from the mechanical room but had no idea where. Adam came and did not give up. He was determined to find the source. Not all technicians would have that tenacity and it was much appreciated. He even went above and beyond and implemented other measures to ensure the drain flies couldn't get in. He was great at explaining what the issue was and how he found and fixed it, with total transparency. We called Captain Rooter another time and asked for Adam, specifically. Two toilets in our basement had stopped flushing. Our plumbing situation was pretty extreme as it wasn't noticeable for a while. Adam was, as expected, diligent and determined and explained that our ejector pump had stopped working. Before installing the new one he showed me the broken one and explained the mechanism that was causing the issue. Adam truly puts my mind at ease because I trust his dedication and quality of his work. He's extremely personable and professional as well as trustworthy and dependable. It's worth repeating that you should definitely request Adam to help whenever calling Captain Rooter. read more

I had the best experience with this company! I'm new to home ownership and had a big wonky project to complete in an old wonky house and Andrew really showed up for the job. He was informative and personable, really went above and beyond. Can I tell you -- I was actually kinda sad when the project was over, it was nice having such an expert and team player in the house!! Don't hesitate, no need to shop around, this is your guy! read more

Fraudulent. Illegitimate and Not Sorry About it at all. Buyer Beware They will not honor their warranty. They will take advantage of your emergency situation and diagnose non-working repair suggestions that you don't need, like: $1,500 hydro-jetting, when all you need is a simple rod at $450. They will not talk about it with civility over the phone. They will be rude and indignant. They will not take any responsibility for a mis-diagnosis and they will make a mountain of excuses as to why nothing is their fault. This company should take more honor in their work, but they likely won't. Therefore, until then, save your pockets and save your time by going with another firm read more

Came and didn't follow the agreed upon course of action and jumped to a mass conclusion to the tune of $700. when requested on the same day to make a change as was suggested by Delta faucets, he never came back. Flakes who attempt to screw women out of money. read more

I had a pipe leaking so I called Captain Rooter. I got ahold of someone who took my info and told me that someone would call me back in a few minutes and they'd be able to be there within the hour. 40 minutes later I had yet to receive a call, so I called back. They took my info again and told me again that I'd get a call back in a few minutes and that person would be able to come within the hour. This time I wouldn't be fooled though, I reached out to a different plumber who called me back in minutes and was able to help. It's been a day and I still haven't heard from Captain Rooter. read more

Do not use Captain Rooter Emergency Plumbers!!!! I called them today for a backed up sewer, price 298 the tech ran the rod one time, told me he hit something that snagged his line and that I would need another service that cost at least 1300..that my pipe could be broke (yada yada ya) now my basement has been flooded many times and we have rented a rod ran it several times and clears the blockage..... DO NOT USE THIS BUSINESS.... I wasted 298 and will still have to go to Home Depot to rent a rod and clear my drain......my husband rented the rod and cleared the drain in 30 mins!!!!! read more

Captain Rooter Emergency Plumbers Chicago - Do not use them !!!! - Plumbing Near Me - Chicago, Illinois

Kasey was an excellent & knowledgeable Plummer solved all my emergency issues timely. As he was very polite and patient which I appreciate in these current times. read more

Contacted them on Yelp on Saturday and they were out to clean my sewer lines out on Monday, right on time. Fair price and they cleaned up any mess they made. Well worth the phone call and they honored the estimate they gave through yelp read more

My sewer line along the house was blocked and required hydro-jetting. It was starting to become an emergency. Power rodding has never been successful on my line. I had reached out to these guys because my regular plumber kept blowing me off for over a week. Then the Arctic deep freeze came and nobody was working outside. Every time I flushed a toilet I feared the backup into the tub. My 15yo was restricted to 5 min showers which was a miracle in itself. Luckily, Jesse got his guys over the same day to clear the line. The line was cleared quickly and efficiently. Looks like I have new regular plumber. Thanks for the fast response and coming through for me. read more

Captain Rooter Emergency Plumbers Chicago - Plumbing Near Me - Chicago, Illinois

Worst company I've worked with to date. They're customer service sucks. Don't call these guys unless you're totally desperate.

I called Captain Rooter on a Saturday night and Dylan was quick to respond and offer us all of our options. He came out as soon as we asked and was able to make a quick assessment, get us a new garbage disposal, and get the job done in a very timely manner. He was kind and very professional too. I recommend Captain Rooter with no reservations! read more

Amazing work and very professional. The floods in Chicago cause a major issue while I was away and he came and resolved the problem so quick and on the the Fourth of July! Thank you !! read more

We had a plumbing situation that required a plumbing staff equipped with setup and clean up materials for a messy job, especially entitled "Captain Rooter". There is nothing pristine and greaseless about that job! I was very appreciative that they could come right away the same day and help clean our pipes from our hvac closet and clean up build up also in our W/D closet. At the beginning of the job, the tech took out large grease removal equipment and needed to borrow additional bags for all of the greases removal. If this was the case, why was no tarp laid down to line the floor, on a white carpet? We had just had steam cleaning completed a few weeks prior, however there were walls with grease prints, grease splattered on equipment and back walls of the hvac and W/D closet. The floors were coated in grease. Low and behold...grease beads in chunks all over the carpet for 12 feet. No covering! Mid-way through the job I asked the tech, "You are going to clean this all up, right?" He told me yes, for sure. Seeing that hardly anything was clean and grease was smeared on one door, I asked him about it, he said it was a very messy job. It was definitely time for him to go. I called the management, but was told I should have kept him there and called. During COVID, I don't keep workers in my house longer than needed. I would hope there is protocol the company has in place and proper training and materials to show their workers how to protect the homes they are in. Also, I did not hear back from the owner yesterday, hence this review, I was told, "he may call you back if he has time". Customer service leads the charge on these companies. Will NOT use them EVER again, read more

We had an emergency pipe break in our basement and water started spewing everywhere. Our water shut off wasn't working, so I frantically searched the internet for plumbers who could be there quickly. We had a plumber from another company come first and he said he had no idea how to fix the problem (thanks) and left. Next, we called these guys who were here in under an hour. LIFESAVERS! It turned out that our b-box (city line shut off valve) was super old and messed up and that was preventing us from turning off water to the home. The team worked late that night and were here at 9 am the next two mornings to help us resolve the issue really quickly and run new piping from the curbside into our home. Adam specifically went above and beyond, checking in with us frequently to keep us updated on costs, ETAs of when the team would be here, and more. He explained the whole project start to finish. Thank you so much, Adam!! We will be calling again for drain/sewer cleaning in the future (and hopefully not many more emergency projects)! read more

They are quick and efficient but not the best pricing in the market. My tenant said that the service man was rude and in her face about trying to replace a garbage disposer for which they charged me double the market rate. I will add that the scheduling is amazing online and great follow up. That is why they have two stars instead of one for the behavior. read more