I am a Care Plan member of First Chicago Plumbing. During routine water heater maintenance, Eugene dispatched a worker who left the water heater valve open and flooded my basement. While my basement was flooding, they were at their car doing who knows what. Their insurance formally admitted fault in writing, but are still denying liability. This has become a massive legal headache requiring us to retain an attorney. Avoid this company and it's owner Eugene at all costs. They also do business as AP Construction Inc Chicago Plumber's License: SBC198939 Don't fall for the positive reviews. If/when they mess up, you'll regret having to deal with these unethical people. read more

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Paid 1600 for jetting maintence on our kitchen line not 3 weeks later kitchen floor drains backed up .. called for emergency service left many messages no call back no response . I got A &P grease Trappers Inc they came out on a Sunday explained what a half ass job First Chicago Plumbing did . They jetted the inside and the main line and cleaned out the triple basin for 1300 . Beware i am guessing First Chicago has new crew new ownership from when i used them last year . Using them costed me a busy Sunday lost sales and still no response any questions call Wishbone restaurant read more

This is not a reputable company. It's a total scam. I found them due to great reviews but it looks like most reviews are several years old and this company changed . I called them when my basement toilet had water on the floor. Unfortunately these guys were available sooner and I went with them. Turns out they send some subcontractors/ some guys to your home having no idea who they are. They sent to me a 20 y old guy having no proper equipment or expertise. He had no idea what he was doing . He charged $850 for rooting the main drain only(usually $200-$350). And the total bill was well over 1000. He didn't even have camera. When I called them they said they were sending "a crew with camera" but this guy didn't have it. And he was alone and inexperienced . I had to hire another company next day because this dude made the problem worse and toilet began to backing out all sewage from the house after he left! He tried to clear a clog going through a toilet and making 4 turns while another company said he should have accessed it from another drain pipe that was accessible right there . The other company (Mudden Sewer) changed $350 for rooting main drain again WITH CAMERA and diagnosed all my drainage WITH CAMERAS. They also properly cleaned a lot more debris and managed to stop my downstairs toilet from backing up right away. Mudden specialist said : "never heard of this company" and "He didn't know what he was doing, maybe that's their "first year" in Chicago?" Update: the company tried to contact me on YELP to disclose my identity to them so they can continue to harass me. I already told them the day after their service that I wasted over $1000 paying them and that all the work was redone by a reputable company. They offered no refunds. Now these Alina contacts me asking questions to be able to find out "invoice number" to locate where I live .. No thanks. You didn't offer a refund and I don't want your services again. read more

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You're missing the point. I'm a customer, what on earth do I know about flushing water heaters? You're a professional plumbing company. You are supposed to have the experience and the forethought. Ask the question: how old are the water heaters? Have they been flushed every year? If the answer is no, advise the customer against doing it, or warn them of the consequences. It's not that difficult. read more

Inquired about getting a new thermopile installed for my water heater (I already had the part). Was quoted a price of $700. Another company (on yelp) did it for $300. read more

Great service. Plumbers are expensive, so I wasn't exactly thrilled about the price, but it was fair and they adjusted it down when the work was less comprehensive than expected. Nothing more I could ask for. read more

Great company. Always timely and great quality. Have used them for several projects around my home.

Just finished my appointment with First Chicago Plumbing, and after the disasters I have been dealing with from other contractors I've used, I felt compelled to leave this review on a business that does things right. Eugene was quick to respond and very professional over email. Scheduling an appointment was easy and they were able to make it out the same week. Jorge and Sergio (I believe that was his name) were the ones on site. They were nice and explained everything to me. There was some work that was up in the air on whether it needed to be done, and ultimately they were able to get the job done without the additional work. The biggest part of my work was correcting a disposal hook up my contractor horribly botched during my kitchen renovation. They were able to correct everything and hook it up correctly. It looks SO much better (see before and after pictures attached). Everything was cleaned up and then tested in front of me to make sure it worked. I thought the price was fair and very close to the quote I received. It's the city, so if you want good work you can't cheap out (as I've learned the hard way). Ultimately I was just happy to have actual licensed professionals who knew what they were doing. I'll definitely use these guys again and keep them on my speed-dial for any future plumbing needs! read more

First Chicago Plumbing - Before. Work done by kitchen contractor. To be clear, this was NOT work done by First Chicago Plumbing, this is what they fixed. - Water Heater Installation/Repair Near Me - Chicago, Illinois

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Ok I called these guys when I noticed a wet spot on the ceiling...they were able to come quickly. Justin was amazing! Nice, punctual, and seemed like he knows what he's talking about! Recently my husband and I had major issues with another plumbing company in Chicago...so I was pretty terrified of getting non licensed plumbers again...but these guys were great! I'm definitely calling them in the future for all of our plumbing issues! So happy to have found a good company! read more

I had FCP come out recently to re-pipe my house as well as take care of replacing a corroded kitchen sink waste pipe. Eugene, Vasile, and the team did a fantastic job with everything. They re-piped my house in two days. Very efficient and transparent as to the work they were doing. The kitchen sink waste pipe replacement was done in 4 hours. Hard to say how their costs compare to other companies because FCP was the only one that promptly replied to my call for action, but they did stick to the estimate I was given. And in plumbing and electrical, I like the peace of mind that comes with having professionally bonded and insured people do the job correctly. I would highly recommend FCP for any plumbing needs. read more

Contacted First Chicago Plumbing due to an issue with the seal, and potential water leaks due to it not being replaced for a number of years. Communication with First Chicago, as well as updates the day of were great - they let me know when they were coming, and showed up pretty close to that time window, which is all you can ask for! Alek and Chris came out to address the issue, and showed us what was going on, as well as why it happened. They were great to talk with, as well as educate us a bit on plumbing, as this is an area both my wife and I are not experts in at all. The fix was prompt, and I feel very relieved and overly satisifed by the job they did, and how quickly they did it. I can't speak too much to value, not knowing too much about the cost of these projects. However, I can say that I was charged the amount that I was initially quoted, which is always appreciated. To me, the amount I paid for the work they did, as well as peace of mind that any potential leaks are addressed, was acceptable. I will absolutely recommend First Chicago Plumbing to my neighbors and friends if they have any issues with plumbing. Thank you Team! A+ read more

I used the project section to get 2 of the toilets in my house fixed as the pumps were not working. Of the 5 that came up only 3 responded and only George at First Chicago Plumbing called me back first thing in the morning. The other 2 that responded with exorbitant call out fees and excuses galore (why bother to respond then?) George set up Justin to come out and fix the toilets and we haven't seen someone work so hard and he even came back out the next day to double check on some work. George followed up as well on the work done which was very much appreciated. Would definitely recommend! read more

First Chicago did an amazing job on our graystone's 100+ year plumbing. Second floor tub leaked through to first floor bathroom. Their estimate was very competitive. Most importantly, the plumbers were courteous and efficient. I wouldn't hesitate to use them again!! read more

First Chicago did a fantastic job with replacing my dead tankless water heater. Eugene and everyone were very flexible and understanding in working with us to get necessary approval from our HOA, and managed to have our new heater installed and running less than 24 hours after we got approval. read more

I had a problem with a connection to my dishwasher. I took photos and was told that my connection was not to code . I needed to correct this. They brought two disposals for me select based on my need. The plumbing needed reconfiguring . It was costly but I had no estimates from other sources so I can not evaluate the costs. The workmen were neat friendly and did the job. They kept me in the loop. read more

We highly recommend them. Our technician Jacob was friendly, knowledgeable, & arrived at the promised time. Everyone we dealt with on the phone were very nice & helpful also! Will definitely call again when it's needed. read more

Today's my fifth day since Eugene came over to my high-rise condo and replaced my refrigerator line water valve. So far, so good. The water valve looks to be high quality. read more

I recommend First Chicago Plumbing. First Chicago Plumbing just completed work on my bathroom sink, replacing the shut off valves and the drain pipes. They responded promptly to my requests for quotes. Scheduling was easy and they had plumbers available sooner than I expected. They did an excellent job, cleaned up the work area. ​ the plumbers arrived well within the window. The work was completed promptly. Pricing is competitive and included labor amd parts. I will use them again in the future when I need plumbing work done. read more

Fast response, quick estimates. They arrived on time, workers masked up, worked quickly and respected our property. They carefully wrapped our furnace and water heater and cleaned up before they left. I was very pleased with the quality of their work . Highly recommended. read more

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Called them and spoke to George! He was very informative and helpful over the phone. He explained the next steps and gave me a very fair price. He even found ways to save me money! Justin came out to fix my issues. He was very communicative and explained the issues and solutions very thoroughly. Both were great to work with. Will be referring them to my family and friends! Highly recommend hiring them! read more

So great! They gave me a competitive quote, the communication was quick and easy, and they did a great repair job! I had zero complaints, they were very transparent and just all around perfect. My new go to company for plumbing! read more

I have to say Eugene and his crew went above and beyond for our home. Quick replies, speedy service, cleaned up after themselves, communication was excellent , he explained everything, showed us in the videos and got the job done swiftly. We had dealt with a couple other plumbers who were just trying to come up on us. Love this family owned business and cannot sing their praise any louder! You won't be disappointed read more

Justin was very professional and detail oriented. Perfect grinder basement pump installation. Thank you!

They are very communicative, efficient, great at their work and smart in how they approach the work, hoping to give me the best price

Vasyl from First Chicago Plumbing was just here and was great. Very professional, and remedied our toilet issue quickly and without issue.

Gathered 4 different quotes to have a water line and spigot run from my roof deck to our nearest bathroom(~12 ft). First Chicago Plumbing was the cheapest quote we received, with the next closest quote over twice the amount of First Chicago's. Moved forward with First Chicago Plumbing to perform the work, and I couldn't be happier with my decision. Not only were they the price leader, but their quality of work was/is impeccable. Additionally, the two plumbers that performed the work were friendly and engaging - a delight to work with overall. Having been 9 months since install, the spigot and bib have held up very well through the rough Chicago winter, and I have no doubts First Chicago Plumbing will be my go-to plumbing contractor moving forward. read more

First Chicago Plumbing - Water Heater Installation/Repair Near Me - Chicago, Illinois

I once thought that this was a very good company to work with. I have referred several neighbors and friends to them over the past few years. They typically do quality work. However, I have been extremely disappointed (and left hanging) now that I've encountered a situation with First Chicago Plumbing that needs correction. I had to have work done in my guest shower. On the first appointment, a part was installed. After the plumber left, I realized that my shower trim had been left in a manner that it was not flush with the wall, which would have resulted in water getting behind the tile. A second appointment was made for that the be adjusted. Unfortunately, about two weeks later, the part that had initially been installed failed. It was determined that the part was likely defective. Therefore, a third appointment had to be scheduled to replace the defective part. I very much appreciated that they came out and made it right, as they should have. However, immediately following the last appointment, I realized that during the replacement work, my shower valve was somehow adjusted so that the hot water does not open fully. The lever no longer turns as far as it did previously. The result is that I can get only water, not hot. I fully understand that First Chicago would rather not come to my home again. But these issues are no fault of mine. I expect the work to be completed correctly so that everything is repaired and in working order. I have called numerous times, left messages, sent texts and an email. I was initially promised a return call. When that didn't happen, I kept calling until I spoke with someone. I was accused of being "angry." My problem was dismissed as something they already fixed. I have tried to explain in several ways that the issue with the hot water is new and did not occur until the appointment when they replaced the defective part that they had installed. I do not appreciate being hung up on and treated as if I am being unreasonable. If all had been done properly, I would not be calling about this. It has been weeks since this issue was raised to the attention of First Chicago. Believe me, this is a huge drain on my time too, and I cannot take a hot shower. I have only asked that they work with me to find a resolution. It appears that I will be forced to find another plumber to get my hot water fully functional again. Update: I contacted Alina by email and provided her with my previous messages to the company. She apologized for the breakdown of communication. A plumber was sent to my home today who made the simple adjustment that was needed (it took 10 minutes). I appreciate that they came back and resolved the issue. read more

First of all, let me say that the technicians themselves are wonderful!!! Justin and Vasile did a great job completing the jobs requested. However, the price points from this company are beyond outrageous. Go elsewhere for service if you don't want to be charged at crazy rates. Just to be transparent, I needed a faucet cartridge replaced and my bathroom drain snaked. The faucet cartridge itself cost less than $20 (I looked it up) and I was charged $100 for the part. This did NOT include the cost of labor which was an additional cost (and I'm ok with that). Do yourself a favor and shop around. I have used other companies that charge LESS THAN HALF of what they charged me to clear the line from my tub to my ejector pump and that was without removing my toilet. The excuse is always about how much the use of the tools costs, but I call BS. Customers should not have to pay to snake a drain at 2x-3x the normal price point of other companies. Basically, only use them if you want to overspend on services. Save your coins people! *update based on company response: I went to the faucet shop myself and the part was $17 so that's not true. But glad you think that $85 is a minimal mark up! And they were upfront about the cost to pull off the toilet and use a large machine which was the highest rate provided. The lower rates shared were given if a smaller machine was used (which was the case) and if they didn't need to remove the toilet (which they didn't). But again thanks for trying to make it seem like I was off here. read more

Highly recommend Eugene and his crew! He was able to provide a rough estimate from photos due to covid. Great communication throughout the project. They replaced old plumbing and installed a new bathtub and then the final trim in for the shower/bath parts. Friendly and kept our place clean. read more

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Very responsive and helpful with scheduling. Estimated price was higher than the work that was actually done and still and to pay the estimated price. read more

Racing to make a dinner date I broke the shower lever last night and was not able to turn off the water. We have a partial water supply shut down so there was a trickle of water all night. I immediately searched and messaged Eugene from First Chicago and he said they would come today! Their estimate was accurate and they worked fast and well to fix our problem. They completed their work in about one hour and worked as a team to assess and respond to our needs. If you have a problem call Eugene and he will help you. Thanks for responding to our needs. Sincerely, Joe read more

Eugene and Jorge did a great job replacing my tankless water heater. They really took their time and did a top notch job. They really know the Navien products well and their response time and communication were the best of the plumbers I had bid on the project. Highly recommended. read more

First Chicago Plumbing - Eugene at work - Water Heater Installation/Repair Near Me - Chicago, Illinois

First Chicago Plumbing was very responsive to my communications via text and email regarding a quotation and very accommodating with scheduling an appointment. The initial quotation was in-line with other vendors, but was made easier with the good dialog and communication from Eugene. For the appointment, he arrived promptly, masked, performed the work as expected, and was very good about answering all of my questions and follow-up items. Will be reaching out to them for future work. read more

First Chicago Plumbing - New hot water inlet pipe and valves - Water Heater Installation/Repair Near Me - Chicago, Illinois

I purchased an older home in 2023, and I needed to have the plumbing throughout the home updated, the water heater updated, a whole house filter installed, etc. - a lot of work! I had previously used First Chicago Plumbing in my previous home to update an old school shower valve, so they were my first call. I did get a second estimate, and it was comparable in price, but the sales rep was high-pressure, trying to get me to agree to do the work right away, which I didn't like. Eugene is much more laid back, but very detail-oriented. Vasile was the lead plumber who completed the work, and he and his partner did beautiful work. To be fair, the job site wasn't always left in the condition I would've preferred, but where it mattered (the plumbing itself), everything was/is great. read more

I needed to put gas and plumbing in the house because of the shower. When I contacted them, they listened to everything I had to say. They came to me and did everything perfectly. I am very grateful to them! read more

Great first experience with First Chicago Plumbing. They arrived within 90 minutes of my initial call. Justin and Jonathan were friendly and explained what they were doing and why. When they fixed what originally seemed to be the problem, they made sure to test it out, and realized something else was wrong, then fixed that right away. The pricing is competitive and much more fair than other plumbers in the area. We'll definitely use them again! read more

These guys came and fixed a leaky pipe for me. They did a great job. I would recommend giving these guys a try for your plumbing needs. Good communication, fast and precise work. read more

We had a great experience with First Chicago. We were having a pest problem with our sump and ejector pumps, but, being new homeowners, really had no idea what to do. I didn't even know what an ejector pump was! First Chicago was informative and responsive. I particularly appreciate their ability to answer questions over email, if it's difficult to talk on the phone during the day. They took the time to understand the problem and recommended a great course of action. They were also the lowest quote we got for these services. Highly recommend! read more

I only wish we had discovered First Chicago Plumbing sooner! FCP is the definition of a local, family business that holds honesty and trust over profits. After two other companies gave us estimates in excess of $50K to remedy a sewer pipe blockage, Eugene came in with alternative solutions that did not require us to dig out our entire finished basement, and was even able to get the city of Chicago involved, something no other company offered. We had a complete rodding and hydrojetting of our 100+ year old clay pipe and Justin and Vasile did an extremely thorough job, we couldn't be happier! They literally saved us tens of thousands of dollars. So thankful for this company! read more

Highly recommend this place! Eugene was quick to respond and willing to explain everything. Installation was efficient and well done!