A neighbor referred me to Netzel Plumbing after I discovered a leak coming from an upstairs unit. They were prompt in following up and arrived within their scheduled window. I am handy but decided to call a professional for this job. I was informed that I would pay about $235 for the first hour. I was a bit surprised that it was nearly $800 in labor and parts to replace a shower cartridge and make a minor tweak to the spout. I paid for probably 30 minutes of time just having water run to confirm there was no leak. I cannot complain about their quality, but due to the cost, I will request a formal written quote and reach out to other plumbers in the future. read more

Service was excellent. I've been using Netzel Plumbing Inc since 2022 and their plumbers are consistently professional and skilled. The company owner (Jacob) is very knowledgeable and accommodating, and stands by his company's work. For my most recent issue he sent Fredy who was amazing; very professional, respectful and extremely quality and detail oriented (I plan to ask for Fredy in the future if needed). I'm not sure how Netzel's charges are compared to other Chicagoland plumbing services, but I feel no need to "call around" as I'd rather stay with a company I trust which is Netzel Plumbing read more

Maybe the best in town. Many projects later I can confirm there is nothing they can't do to the highest standard.

Netzel seemed great, but ghosted me after an initial visit to quote. Jacob showed up on a Friday, was knowledgeable and thorough, and let me know a quote would follow later that night. It's been two weeks, and I've left three messages for Netzel, and called seven times, and I've not heard back from them. I'm left wondering what might have happened. What's worse, I had to call Rotorooter on an emergency basis to do the work. However, I had saved some of the job for Netzel because of the trust they inspired after their first visit... only to not be called back. I'm left somewhat confused: did somebody die or get covid? If an appropriate answer is given, I would revise this review. read more

I hired Netzel to do a two-part job because of some construction I had done. When I agreed to work with them, I made it clear that there would a gap between the work while some concrete cured. I was assured this wasn't a problem and scheduling both parts of the work would be easy. The plumber who came out for the first part of the work was on-time, professional, and completed the job with no problem. However, the work left us without some water and some gas. Now, however, Netzel has become unreachable to finish the work we had discussed. After repeated emails, phone calls and text messages, I have come to the realization that Netzel has ghosted me. Not a great experience; makes me believe that I can't take this company at its word. read more

Jacob and his crew really know their craft. We have been using them for years. From water tank replacement to leaking fixtures, our 120 year old house has many needs. Netzel is reliable and reasonably priced. Highly recommend them! read more

Netzel is fantastic! Jacob spent a lot of time assessing what our Association's issues were, and took the time to explain the problems to me, other plumbers did not do this. Jacob also helped me prioritize our plumbing to do list. His quotes are reasonable, some of our projects were even charged less than the quote! Talk about being trustworthy and honest. Netzel is the bomb. read more

I had a great experience with Netzel- they were fast and the final cost was under what they initially quoted. I really appreciated the transparency I received from their team on pricing and expectations. I was quoted less than half the cost of the repairs by Netzel than another company. I highly recommend them! read more

Used Netzel for all kinds of repairs. Always response and good service. Now I've called them three times and left messages. Have not received a call back in 5 business days. Previously someone always answered the phone at 773-561-0867. read more

Just had the crew from Netzel do a tricky plumbing job at my house. The work was done right, they showed up exactly when they said they would and figured out the problem - and the cost was reasonable. Nice people too.​ read more

Jacob, the owner, came and ran the necessary piping in my downstairs apartment with his efficient others. (Big job, but preferable to knocking down walls). His price was very reasonable (if not lower) than others. My new PLUMBER! read more

Prompt service. Sean came out exactly when promised, had us up and running in a jiffy, and was super cool. All that and reasonable pricing too. What more could you ask for? read more

We have had them in three times, across two different places we've lived, and they've done great work every time. Unclogging a tub, installing a faucet, repairing a toilet, installing an inline water filter, and more. So happy with their service and people. read more

I used Netzel Plumbing back in 2017 & 2018. I had positive experiences both times, so when my master bathroom toilet in my condo started running at night, I decided to use them again to resolve the issue. Big mistake. I don't know if they've changed management or ownership, but my experience this time was completely different. The plumber came out on December 23 to inspect the toilet and told me that it looked like the issue was that the flapper seal needed to be replaced. He said he didn't have that type of seal with him and needed to run to the store. He purchased the seal and came back to install it. He told me that the fill valve and angle stop should be updated as well, but it wasn't urgent. He took out the old fill valve but then said he'd need the water shut off to install the new one. I had told the person who set up the appointment that my building needs advanced notice to shutoff my tier's water and had been told that wouldn't likely be needed. The plumber said I could schedule that at a later date since it wasn't urgent. He noticed the tank was taking awhile to fill up so poured water from his bucket into the tank and then had me pay the invoice. Since I trusted his expertise and he seemed eager to be off to the next appointment since he was behind schedule due to his previous appointment, I didn't ask him to stay to make sure the new seal worked properly. I assumed it would, but the next day I was unable to flush my toilet and when I tried filling the tank up with water it wouldn't stay in the tank. I emailed the main address and texted the plumber to let them know the issue, which I thought might be due to the new seal since I did not have any issues flushing or the tank holding water before the appointment. The plumber said he'd try to find time to come out over the weekend, but since it was a holiday weekend, I said it could wait until Monday. No further word from him or any response from the company until I called back twice on Tuesday before finally having someone gets back to me. I relayed the problem to the company and they said the plumber would come out Wednesday night to check out the toilet. He came on Wednesday with another plumber and said the new seal was working, but sediment must be causing blockage in the fill valve from when he was working on it the previous week. I was told there was nothing he could do to fix the toilet and that I'd need to schedule yet another appointment to install a new fill valve and angle stop. I feel frustrated going from having a working toilet before my first appointment with Netzel to a week without a working toilet after the plumber's first visit. In addition to being left without a working toilet, I also think I may have been overcharged. As a single woman, I'm always cautious about being taken advantage of, but thought I could trust their company due to previous experiences. After paying the invoice, I noticed how much higher the cost was compared to my 2018 appointment for a similar issue in my guest bath toilet that required a new seal as well. This 1.25 hour appointment cost me $247, yet I was only charged $116 for 1.5 hours work on a similar toilet issue in 2018. I would hope they wouldn't unfairly charge me higher pricing, but with all of the issues I've had with them this time, I can't help but wonder if I was. I'll be using another plumbing company to fix the toilet Netzel messed up since I sadly don't feel I can trust them moving forward. read more

Called these guys with a leaking pipe in the basement. He came that day, within the hour, in fact. The guy fixed it nicely, and had a very fair price. Great to get a worker that shows up, and charges reasonably. Our new plumber for sure. read more

Timely, friendly and kind demeanor. But mostly- got the job done! I would absolutely call these guys back. Aaaand, honest! We had two issues: one sink clog in our bathroom and a second bathroom faucet issue. I asked if he could fix the current faucet versus us paying for a new one (and his time to install) and voila! He fixed the current so majorly saved some money. read more

Yeah. These guys were great, from start to finish. We had a leak in our bathroom ceiling. Which also happens to be the bottom of our roof. Jacob came out to take a look and provide an estimate. He obviously knew his stuff. Very clear in explaining what he saw and what they'd have to do. Estimate seemed reasonable. Cameron then came out to do the repair. He was great. Super thoughtful and did everything he could to to avoid making a mess, even after I told him not to worry about it. Explained everything clearly, including what was obviously the problem. Short story: whoever fixed it before was a moron. Upon completion, the final bill was quite a bit less than the estimate since the job took less time than they thought. And most importantly, the leak is fixed. We did a water test. It's rained a few times. Dry as a bone. Hopefully I never need their services again. But if I do, they're the first ones I'm calling. read more

I'm a deer in headlights when it comes to home maintenance. They came out this morning and were able to fix my faucet with out replacing. They easily could of hosed me and charged a lot and replaced but didn't. Rarely do you find tradespeople who are honest and trustworthy, most are they for a quick buck. I am a real estate broker, I will not only recommend them here but to all my clients!!!! Thank you Netzel!!! read more

After many years of looking for a reliable plumber for our 100-year-old house, I found Netzel Plumbing (a referral from my therapist!) For the last 20-some years, they've helped me so many times, from clogged drains to leaking toilets to burst pipes. If I call them first thing in the morning they're here that day - usually that morning. They're friendly, their work is good, their price is reasonable and they return phone calls - you'd be surprised how rare that combination is. I recommend them often and without hesitation. read more

I'm happy we've found Netzel. We've worked with Al twice and have been exceptionally pleased. I like that he shows up to scheduled appointments, on time. He's friendly, thorough, clean, and honest. We've had pipes repaired, drains installed and valves replaced. Al has also recommended NOT doing some work that he otherwise could have charged for. We will work with Netzel again. read more

I really am extremely grateful to Rocky and his team, many who have been with him for the 20 years he's owned Netzel Plumbing. They ALWAYS show up, are extremely professional, and always are clear about what your options are and the costs. I've never been disappointed by their work. I hope it's alright to disagree with another Yelper, but I think this is important: I'm a huge, raging, flaming homosexual, and I've worked with Netzel for over 25 years. I've never felt any sense of bigotry that a previous reviewer described. If a workman said "Leave the place clean, he's gay" I would think that that meant he was paying attention, not necessarily categorizing me. Netzel works on my home and my business and they're always extremely professional and courteous. read more

We've used these guys for years, under both the previous owner and the current one. Service is usually prompt; the day, or even morning, after I call is typical. Prices seem in line with what's standard in Chicago. What we *really* like about them is that if something doesn't need to be done, or there's a less-expensive solution, they'll come flat out and say so. I truly respect that kind of honesty. read more

Overall good experience. The plumber showed up on time and knew what he was doing. He even offered some insight and advice on other problems unrelated to the actual task I was paying for. One month later and everything is still working great! Took off one star because they mixed up the day I had scheduled and I thought they were no-shows - and I had stayed home from work to let them in, so that was frustrating. But when I called they did apologize and it was pretty easy to reschedule. I would definitely use Netzel again. read more

We've been using this company since we bought our house in 2000. They are reliable, reasonable and responsive. We usually have to wait a day because our issues have never been emergencies, so not sure how they are with emergencies. read more

My husband and I have used them twice and have been very pleased both times. We used them about a year ago to fix the kitchen sink in our condo and just used them again for a leaky toilet in our new house. Both instances I was easily & quickly able to set an appointment, on time for appointment, up-front communication during the repair process, and always come in well under any other quotes we had received from competitive companies. They don't charge flat rates for jobs which is super refreshing. We will continue to use them for any future jobs and recommend them to any friends, family or neighbors looking for a plumber. Thanks again! read more

I can't recommend these guys highly enough. I don't write many reviews, but my two great experiences with them stand out and merit my recognizing their work. First, our hot water heater was leaking water and we brought over about 7 plumbers to quote us on fixing or replacing it (complicated system, and we were getting different answers from all of them). Netzel was the only one of the 7 that took the time to run the serial # of our hot water heater to see if it was still under warranty, which it turns out it was. Then they admitted that they weren't the right company to replace the unit under warranty, and gave us the contact info for the mechanical contractor we needed to call. A less reputable plumber would have said "Yeah, I can do that" and then bungled the job. I vowed to give them another chance based on their honesty, and called them first when our kitchen faucet started leaking water into (!) our granite island top. Al came the same day and quickly installed a new faucet for us, then fixed about 3 other, minor plumbing problems around the house (including 1, which a previous plumber couldn't fix and suggested that we needed to root the pipes at a cost of $200). Al was out of the house in an hour, and (here's the kicker) ONLY charged us for the time--not by the job as a lot of plumbers try to do. It was a great value, Al was super efficient, courteous and cleaned up after himself. Having another issue with hot water pressure today and called the guys. They'll be the first call I make in the future. read more

These guys are great. I have a little shop and the Evanston City Health Department wanted us to install an additional hand sink. Jacob navigated an outdated and tricky plumbing situation, managed the city inspectors, and worked with our building manager and neighbors to take care of exactly we needed. He explained everything to me as he went ... I learned a ton. He even let us do the demolition so that the project was a little more affordable. I don't know what the other reviewer is talking about when he calls them homophobic ... they're not at all as far as I can tell. In fact, we talked and joked about a recent breakup of mine and they're totally cool and really funny. (Lighten up, dude!) I had a business in the same building as these guys a while ago, and I got to know them. They're always friendly - even lent me some tools one time - and it turns out they're very professional too. Put them in your address book ... you'll be glad to have their number next time you have an emergency. read more

I've used a few different plumbers in the past but I decided to give Netzel a call based on a lot of recommendations from neighbors. I'm glad I did. We were having an issue with an ejector pump in our building not automatically turning on. This has happened a couple other times in the past and instead of calling the same plumbers out, I wanted to give Netzel a shot at it. Melissa in their front office really went out of her way to get as much information as possible about the issue ahead of her crew coming out. And she definitely took care of me when I needed to move up my appointment time. Jacob arrived on time and had his apprentice with him which I thought was really cool to see the next generation of skilled plumbers getting mentored. It sounds like they're working hard not only to give us honest and excellent service, they are also training and passing on that knowledge too. It was the end of a long day for them but they still went the extra mile and took the time to explain everything along with recommendations and I was billed a reasonable rate (which has never been the case with any of the previous plumbers I've used). I feel like I've managed to find one of the best kept secrets in Chicago plumbers. read more

Never had anything but good experiences with these guys. Very experienced + professional. Before they send someone out, they try to trouble shoot over the phone. So if it's a simple thing, they'll just tell you how to fix it. Had them take care of a few things now and always well worth the cost. read more

Reliable, efficient, reasonable cost. Did complicated project on time and on budget.

Rocky arrived within the expected appointment window. I received a text message that he was on his way and a phone call to ask about the service needed in case any additional parts would be required. Rocky analysed the problem and showed me how to test the pressure in that segment of my system. Turns out it was being correctly regulated so additional PRV and indoor work wasn't necessary. Rocky did advise me on the proper procedure to flush the hot water heater safely so I will be able to do this each year as suggested to keep it healthy. I also needed my hot water heater expansion tank strapped as the original builder didn't strap it up properly. Rocky completed that work easily. I greatly appreciate the honesty and helpfulness demonstrated by Rocky specifically. I will be calling them in the future if (when) I have additional plumbing needs. read more

These guys are great. They did what they said they would do. They charged what they said they would charge. They showed up when the said they would show up. I'm not a plumber, but I like to think I'm not an idiot and the quality of the work they did seems high to me. Both Rocky, who runs the shop, and Mike, the plumber who came out - were pleasant to deal with. I'd use these guys again in a heartbeat. read more

Rocky and his team are extremely courteous and professional. Great work ethic and and the quality of work is above and beyond many other plumbers. Highly recommend! read more

After having two other plumbers come out to diagnose a leak from our upstairs neighbor's bathroom into our bathroom, Al from Netzel came out and diagnosed and fixed the problem in one day!!! We were very impressed. read more

My water heater broke, causing a huge amount of water to fill my basement. Al from Netzel plumbing happened to be in my neighbor's apartment; he kindly stopped his work, ran down to my basement, shut off the water and stopped the flooding. Then he came back and replaced my water heater so quick we hardly noticed we had no water! The team then came back later when the repair work was underway, pulled out the new water heater (and washer/dryer), fixed two of our sinks while he waited for the repairs then put everything back. It was amazing, affordable, friendly, fast and a huge relief to have dedicated experts come out and take care of all of our plumbing needs! read more

Left voicemail to get a quote, after 72 hours still had not returned my call. I called again, they seemed a bit disorganized and caught off guard by the fact that they had not returned my call for a quote. When we finally got to the quote part, I got a smart ass remark regarding the manner in which they handle quotes. Clearly, I found another a plumber as I am not their ideal customer. read more

They replaced a water heater for us in exactly the manner we requested (moving it back farther in the utility closet so we had room to store the vacuum cleaner). This meant moving some copper pipes, which they did without complaint. We got estimates ranging to more than $1700 -- for a simple water heater replacement with a regular atmospherically-vented gas unit, one that retails for under $500. Many contractors seemed like they were trying to rip us off, treating us as if we were dumb and uninformed. One guy bragged about working with Lou Manfredini (I was on TV!, he said), as if that would impress us and cause us to spend an extra thou or so. Ha! Netzel did not BS. We got the job done a couple of weeks ago for under $1,000 and it's working great. read more

We called Netzel about two overhead pipes leaking rusty water in our basement. Someone came out the same day (I think it helped that we live right around the corner from them) and gave us an estimate on what we needed to have done. The next day, Al came out and took care of business. He was professional, courteous and efficient. The service seemed reasonably priced, although I don't have a lot to compare it to, since we fortunately don't need plumbing services very often. But the next time we do, I'll call Netzel again. read more

My kitchen sink backed up after using the in-sink garbage disposal. Netzel was able to send someone out first thing in the morning to fix the problem. The problem turned out to be more complicated than expected because of an unusual and needlessly complicated set-up that the previous owner had installed. So, instead of just opening the clog, he cleaned out as much of the entire system as he could (and wow there was a lot of sludge built up) and explained to me why the kitchen plumbing has been so touchy since we bought the condo. He was pretty quick and down to business, but professional and knowledgeable. He charged me for just an hour even though the work took a little longer and the overall price was reasonable. I'm sure my kitchen sink will have problems in the future and Netzel will be my first call. read more

Rocky was very helpful over the phone . Jacob came to our condo building and helped me understand how our over head sewer system works. Jacob helped me interpret our buildings plumbing blueprints or plans . He explained the difference between a CAD drawing & our reality . Jacob spent time in New York repairing plumbing after the Hurricane so he is extremely knowledge and professional. I am very grateful for his insight on how to properly maintain our buildings plumbing. I had a very positive experience with Netzel Plumbing! read more