I've used them for several years, but I'm fed up with Tom (and his partner Luka). Let me say that the several Latino men who work with them are good, cheerful, and competent. Tom has zero customer service skills and Luka has all the charm of a Stazi agent. Tom ghosted me on a straight forward task (changing a water heater anode) even though I gave them weeks notice and told them it wasn't urgent and could be rescheduled if they had emergencies. He sent the Latino men to do other tasks that I scheduled. I'm sick of his attitude and will be finding another plumber. Their prices are not better than other plumbers. read more

If you have to call a plumber, it's usually not a good day. Often, you should expect at least two calls and some delay. Typically, tradesmen will want to estimate the work, schedule in advance, come back later to do the work, which is understandable, but inefficient for both parties. Tradesmen are notoriously hard to reach and communication is difficult - understandably so - they always have their hands full. Splash was exceptional. Not only did they text me back right away, they got someone out to replace my old toilet within an hour! (I had been waiting over a week for my building staff to do it..) I planned ahead and had all the equipment ready to go which helped a great deal, but their responsiveness and willingness to take care of my problem promptly sets them above the rest. They showed up on time, took care of the job and cleaned up afterwards. All in all, a great experience and they were extremely helpful navigating a difficult building yet making the process painless. Thank you guys and if you are reading this and need a plumber - call these people. read more

Splash Plumber - Brand new toilet yay! - Plumbing Near Me

Worked with Splash twice now - first time with George and 2nd time with Luke. Great guys and reasonable price. Tom is the main guy who handles scheduling and can be not responsive at times (understandable as he's out doing work too I think). They are my go to guys. I've recommended them to my neighbor and would recommend them to anyone else in Chicago. read more

Tom agreed to do work for us and then just ghosted us outright. Really unfortunate. We had a death in the family, and the last thing I wanted to worry about was the plumber. *sigh* read more

Such a friendly, reliable, and quality company.... It was a pleasure dealing with everyone.  Tom is super understanding and accommodating and completely worked around our schedule, sending a plumber out on a day's notice the second time around.  He goes above and beyond to meet her customers' needs.   Art is also very personable and knowledgeable and thorough.  He went to great lengths to ensure that our leak was fixed, and achieved perfect results.  You are definitely in good hands with the Splash Plumber company.   When it comes to customer service and good work, you cannot get any better! Thank you! read more

Thank you so much for being a go to for our condominium building! Always reliable and always reasonable. Thanks for always doing great work.

We had a relatively large plumbing project to be done and shopped around for a few quotes. We also have had a few runs with plumbers as we bought a fixer upper. None have really been a great experience up until now. I have to say, I was a bit skeptical at how great Splash's estimate was compared to others (one was nearly 4x the cost). But I really was so impressed. They were timely, responsive, quick, nice, and most importantly did an incredible job. We have had some messy plumbers in the past. These guys made it look like nothing had happened! Can't wait to use them again for our next home project. read more

Reliable, friendly, and honest service. I struggled to find a plumber willing to do work in my high rise condo, but Tom promptly provided the necessary paperwork to my property manager and we were able to schedule within a few days. I appreciated the way he explained what needed to be done in a way that I could easily understand. They complete a few different small projects in my home and I'm very pleased with the quality of the work as well as the reasonable pricing. read more

Tom and his team are phenomenal. After calling around and spending a day getting people to provide me with estimates and other plumbers trying to hard sell me on their way overpriced services. Tom was honest and straight forward. I immediately knew that he was the guy I should be working with. When he arrived at the house, he was courteous and mindful. He was fast and thorough, explained in detail about the different things to look out for in my new kitchen faucet. Answered my questions when I asked about the old unit. Even showed me how why I wasn't able to get the faucet out on my own. He will be my go-to guy moving forward as well as my first recommendation whenever someone needs any work done. read more

I'm very pleased with this company. I'm a small business owner myself and do not have (nor take) the time to typically write reviews. Their response time was excellent. Installation at a reasonable price, including a run to Home Depot to get the particular brand garbage disposal I wanted, all in less than 18 hours from my first contact with them. read more

What a great company! Fixed my problem quickly. Very professional. Highly recommended. Thank you Tom!

All the praise I gave Splash in my previous review just went down the drain. I wanted them to do a second job in my bathroom. I sent pictures and asked for a quote. That was over a week ago and I have heard nothing. I just don"t understand how you can email a business and have there be no response. read more

Tom is wonderful! I have called on him twice when in need and he always delivers. He responds quickly, is friendly, and provides valuable guidance when needed. In case we need solutions requiring product purchase, he is very helpful in guiding you on what to buy. I used his help for a water drip under my kitchen sink, replacing my trash disposal sink, and clogged toilets. I strongly recommend him. read more

My mother had a problem with her hot water heater. Tom got someone out to her house the same day to address the problem. He is very responsive and his employees are similarly focused on provide high quality customer service. Plumber are not cheap, but with Splash Plumber you can be confident they know what their doing, their personnel are professional and their business is based customer satisfaction. . read more

I couldn't be happier! Tom & Luke are smart & efficient problem solvers. They are unflappable, professional, responsive & easy to work with. I'm so glad I found them to pick up the complete renovation of two bathrooms and a kitchen installation ( now finished and beautiful.) They're also great for regular plumbing stuff. I'm Pleased to recommend SPLASH and give them + read more

Tom and Lucas are the bee's knees when it comes to wide range of projects, from late night emergencies to home improvement ideas. Quick execution, reasonable rates, pleasant bedside manners and very informative to boot! read more

Tom, and his crew-Art was were super helpful. I called splash plumber and they immediately returned my calls. When they arrived, they were professional, courteous and knowledgeable. They explained what had to be done and what the best options were. I was concerned for a moment because I have an old Chicago home. After talking with them, my concerns dissipated and the job was finished without any issues. Job well done gentleman thank you for your amazing customer service! I also like to give a professional shout-out to the receptionist Kaileigh, who also was very nice and down to earth. We had a few laughs on the phone. Thanks again Splash Plumber! Highly recommended! read more

My goodness! Fair quote for honest, reliable, quality work. It was a great experience. Sent Splash Plumber a text with video of my leaky bathtub spout/faucet. Tom (owner) responded expeditiously with a quote. A quote !! We made arrangements for someone to come out same day and in about an hour there was a knock on my door. Gosha was here ready to work and so very kind/ respectful of my dwelling (I have animals) he did his job well. There was an unforeseen hiccup (my plumbing is quite old) an additional part was required. Kevin came to deliver said part and assist. Kevin's energy was fun, current and helpful. The job continued to grow in detail.. No worries.. Tom was a phone call away at all times. As morning turned to afternoon so much effort was put forth to fix this leak. I thought for sure my quote went out the window.. Nope. Not at all. To my sincere surprise. All these guys were attentive, helpful, friendly, honest and were comfortable with answering my questions/explaining the problems. Great, great service, fair and reasonable pricing, best plumbing experience e v e r. I will recommend Splash Plumber always! Thanks again Tom, Gosha and Kevin you all are professionals. read more

3rd time using their services (garbage disposal this time). Fast, reliable, courteous and clean. Explained the issue, fixed it/replaced it and gave me pointers on how to avoid potential problems in the future. Highly recommend. read more

I sent Splash Plumber a quote request and some photos. Within hours they got back to me with a diagnosis and even a quote. They were able to come out the next day and fixed the problem for WAY less than the other plumber I had look at the job first- and they also gave me a lot of free advice about my system. They wore masks throughout and asked to use the side door so as not to walk through the house. Most importantly the job was completed in 30 mins. I will definitely call them first next time. read more

Loved how responsive they were. They responded to a leak and came out the same day. The gentlemen he sent were professional and they gave their honest assessment. I use them both for my personal plumbing needs as well as for my business. I am a real estate agent in the city and working with reliable plumbers with reasonable prices are important. read more

I would highly recommend Splash Plumber. Tom, the owner, is very responsive to calls and he and his crew are a pleasure to work with. They are very knowledgeable, efficient, and are readily available. As a realtor and property manager, I have worked with several different plumbing companies throughout Chicago and Splash Plumber by far has been the best. They are professional, friendly, and will walk you through what they are doing and why (and how to prevent situations from happening again). No one likes plumbing issues but if you want quality service they are the ones to call. read more

They got the job 95% done. The communication to get things scheduled was non-existent. I had to send 3-5 texts just to get one response back. Horrible communication. And I don't feel they really finished the job. Yes, they replaced our leaking cartridges, but how about a little caulk to keep water from getting behind the face plate. It was the communication that was most disappointing. Luke was very friendly and knowledgeable, but I couldn't recommend using them after our experience. read more

Tom at Splash Plumber was easy to work with. He offered same day service and was accommodating of our schedule. The plumber was 30 minutes late, but called to let me know ahead of time. When he arrived he was friendly and professional. Billing was simple and matched the estimate. read more

I'm so happy I found this company I had plumbing emergencies two days in a row. They were kind professional and got the job done!. I will be using them anytime I have a plumbing need. read more

Great service! So responsive! They fixed our toilet on the day we requested and were so courteous and easy to work with. Thanks Tom and crew! read more

A part on a pulp was broken. The original plumber wouldn't call us back. Splash plumbing stepped in, found the part, and fixed it all for a reasonable cost. I was extremely happy with their service. Highly recommend. read more

Have used Tom and his crew for the second time now, and I continue to be consistently satisfied. We have had an on-going leak for the past couple of months coming from what could be either the drain on the roof or the roof itself. Tom was able to send someone out the very next day after calling him, and his plumber Luke was on time, knowledgeable, and professional. When the situation was assessed, it was still inconclusive on what the problem was. Water is tricky like that, and sometimes it takes a few tries to get it right. When we needed for Luke to come back out again because the problem wasn't resolved, Tom did not hesitate and sent them back the very next day until we eventually had everything resolved. While I hope hope that we do not have any water issues for a long time, we will certainly use Splash Plumber again in the future. read more

It shouldn't be surprising when a plumber shows up on time, tells you what the problem is, and then fixes the problem for the price he quoted. After 20 years of being a homeowner, however, I have realized that this is actually pretty unusual. Thomas came on time, told me the problem and the price to fix it, went to buy the (slightly obscure) part, fixed the problem, cleaned up, and charged me exactly what he'd quoted. If anything else leaks, this will be the plumber I call. read more

Tom and team are fantastic. Quick response, fair pricing, and excellent service. Will definitely be using Tom for all my plumbing needs moving forward. read more

I reached out to Tom for help with a new disposal, he was extremely helpful in planning and budgeting before the visit via text message. He reviewed my setup, made recommendations and offered many options. When we scheduled the visit, he arrived on time, was efficient and did fantastic work. read more

Our condo association,has been using Splash for a couple of years now. They have been nothing but efficient,polite and very fairly priced. Tom and his team,always arrive at the window of time they promise. Have referred them to others and,had nothing but good feedback. read more

Would give more stars if I could. They were prompt and Tom and all of his workers (Art, Alex, and others)were respectful, quick, and knowledgeable of the issue at hand. They kept working until they found the issue and talked us through how the solution would work. We will certainly be calling them the next time we are in need of a plumber. read more

Tom is as good as it gets! I have used Tom and his team in my home and at my business. Besides being a great person ~ he is professional and knowledgeable. Plus my cats love him and those creatures know! I highly recommend Splash . . . I wish he could do more for me that is how much I trust him. read more

Tom came and did our plumbing for a kitchen sink/disposal and master bathroom after a renovation. I won't ever use anyone besides Tom for plumbing repairs now. There are lots of choices out there but Tom has been great! He's very knowledgeable and a pleasure to work with. read more

I called Tom February 15th re: an issue with my bathroom downstairs, and immediately he diagnosed the problem. By Monday morning on the 18th, he had his workers out to my house to remediate the problem with my main line. Well, 3 weeks later, the issue resurfaced and I reached back out to Tom. He showed up the next day himself, looked outside, and found the sewer clean out--then identified the issue before I even made it home. All I had to do was give him access to power so that he could rod the clean out. To my surprise, he didn't charge me for this. Always nice when the owner of a company has that personal touch and stands by their work. I will definitely use Splash plumbing for all my plumbing needs from now on read more

Very prompt quote. Arrived on time. The most affordable in the neighborhood. Very professional. Would definitely use again.

Was in the market to replace a 22 year old water heater. Tom was able to provide a competitive quote with pics that were sent. I was able to purchase my own water heater, and his guys were able to install it the day after it was delivered. Tom was responsive, and the job took less than three hours. Highly recommend Tom for your plumbing needs in the future. Thanks Tom! read more

Splash Pluming came out to replace our toilet. They were polite and efficient. I was very satisfied with their services and would use them again! read more

Luke & Tom were awesome from beginning to end. I was quoted from another company a ridiculous price for simple work, just to replace 2 bathroom faucets, and a cold line on the tub that we thought would be difficult ended up being just kinked flex line which was determined immediately by Luke, nothing even need to be done. Tom & Luke were honest and explained all steps on what needed to be done 1.5hrs later all was fixed, at a very reasonable cost. I strongly recommend you call them don't even think twice. Thanks again... read more