My kitchen sink backed up after using the in-sink garbage disposal. Netzel was able to send someone out first thing in the morning to fix the problem. The problem turned out to be more complicated than expected because of an unusual and needlessly complicated set-up that the previous owner had installed. So, instead of just opening the clog, he cleaned out as much of the entire system as he could (and wow there was a lot of sludge built up) and explained to me why the kitchen plumbing has been so touchy since we bought the condo. He was pretty quick and down to business, but professional and knowledgeable. He charged me for just an hour even though the work took a little longer and the overall price was reasonable. I'm sure my kitchen sink will have problems in the future and Netzel will be my first call. read more

Courteous Service at a Reasonable Price. I would use them again, and recommend them to Friends.

I used these guys awhile ago and had a very good experience. The price was fair, the work was done well, and they were pleasant and efficient. What more could you want. Only complaint, it takes awhile to get a return call. read more

We have used Netzel for about 10 years and I am writing now because I heard that Rocky was retiring at the end of the year and was nostalgic about all the great work his team has done for us over the years. Their prices are very good and they are honest. Actually they may have saved our lives by discovering a very blocked vent from our hot water heater to outside. They have done some big jobs for us and they always turn out great. They have told us things that don't make them money but just are helpful. I really respect these guys and especially Al for making some suggestions last time he was out that were very helpful and I really appreciate what a great clean up job he does after the work is done. read more

We have used Netzel on several occasions for different things during the past number of years. The work and service have been excellent. Their prices are fair and they do a quality job. read more

Our 13 year old water heater started leaking one evening. I called our usual plumber that evening and left a message. I walk by Netzel most mornings when giving our dogs their routine walk. I saw that somebody was inside there so I walked in and I explained our situation to Rocky, he said he would have a guy stop over in a bit. Within 30min Jacob had arrived, he determined that the water heater needed to be replaced. They got a replacement one and were done by lunch time. Everything worked fine for a day or so, the fuse our water heater was attached to kept blowing fuses. They had an electrician stop out; it turns out the wiring was inadequate, so he fixed that. A week goes by and the fuse blows again. So the electrician stopped over again and verified that everything was wired correctly. It started looking at the water heater and noticed some of the insulation was wet, the new one had a leak in it as well. The next morning Rocky called me and said they would stop over shortly and replace the whole thing. We didn't have to worry about the warranty or anything; they would take care of it with the manufacturer. It wasn't their fault that the water heater was bad to begin begin with, however they kept working at the problem until it was solved. Both Jacob and Rocky were great to work with and I highly recommend Netzel. read more

Woke up this am to no hot water. Called and Rocky came out to take a look at the hot water heater. he checked the pilot. Re-lit it and so far so good. No charge. The heater itself is old so it might be time for new one. Thanks for the fast service !! read more

Recently I had a the need of a plumber. I called Netzel based on a recommendation of my friends and based on a quote I had gotten from them some years before. As luck would have it they showed up much sooner than promised. :) I appreciate the fact that they were willing to rod the pipes from the roof down to the catch basin. I have had other plumbers balk about going up to the roof. Very clean and courteous. I would have done it myself but I didn't have the right tools for doing it that way. He also took care of the trap for my shower saving me from changing it to a p-trap. All in all he was quick, clean, and professional. In this case you get what you pay for. Thanks Netzel Plumbing. read more

I had a clogged shower drain and called Netzel yesterday, shortly after their office had closed for the day. My call was promptly returned this morning (actually 15 minutes before they were scheduled to be open). They had a tech out within 30 minutes to fix the problem. Best of all, the shower tub/surrounding area was thoroughly cleaned upon completion. Highly recommend this company... read more

Summer of 2011 I needed a plumbing service to review the plumbing in my 2 story building since both bathrooms were being renovated. 2 services looked at my re-do, got estimates, then when looking for a 3rd found the Netzel name and called. They came that afternoon and reviewed the work to be done. While there they reconnected a toilet for us to use, no charge. They also reviewed the necessary work, made recommendations (the other 2 companies did not). Their price was better than the others. I hired them and am glad I did. They did not have to remove al the old pipes, just the bad ones. A month later called again and they did another job. This month (January) had a leak in the original are fixed, they came, looked and fixed no charge. At least, call them for their viewpoint on correcting the problem. Thanks, WKA read more

Called Netzel for a backed up kitchen sink. Scheduled the service for the next day. They were timely, worked quickly, very competent and friendly. Will definitely use them again. read more

We have used other plumbers in the past, but called Netzel for a second opinion on a problem we were having with water backing up a drain in our basement. They were able to come in and quickly identify the problem and fixed it for a lot less than someone else quoted us. So, I called them for a leak I was having in my shower. When I first called, he coached me over the phone how to troubleshoot it to save me time and money. How awesome is that?!?! When I determined it was indeed leaking behind the wall! they came out the same day I called and fixed it within 2 hours. I was so worried we were going to have to cut into the wall, but he figured out a way so we didn't have to! I got the impression they are very reliable and honest. I will absolutely use them again. Thanks! read more

well, i have to start this with saying that they were competent, but homophobic. and how did i come to this conclusion? well after the repairman left from fixing a sealing issue with a toilet in a guest bathroom, i read the work order. it read and i quote "bring shims and don't make a mess he's gay" i guess the guy who i made an appointment with could make that assertion without any idea, we never would have discussed my orientation on a professional basis. the work took place on 06/28/11 i know i should have posted this before, and i don't know why i didn't at them out at the time, but i am now. so if you have no appetite for biggots or underhanded homophobia, move on and look elsewhere. read more

We had Netzel plumbing work on our condo, and because of the issues with the pipes they worked in our unit and the neighboring one. Months later, after thinking our dishwasher was just broken, we finally paid to have someone from ABT come and look at it. He told us the valves to the dishwasher had been turned off and not enough water had been coming into it. I called Rocky at Netzel mostly to let him know what had happened and that I'd been stuck with a $169 service call bill because of what his guys did. Though I didn't really expect him to pay for it, an apology would have been nice. What I got was a gruff, nasty response that I've never experienced from a business in Chicago after living here nearly 20 years. I would NOT recommend them, and am still shaking from the way I was treated. I know professionalism and customer service when I see it, and I did not experience it today. There are plenty of plumbers in this city; try someone else. read more

We've been using Netzel since we bought our own place 7 years ago, and their workers have all been professional, knowledgeable, and fast workers. Definitely recommended. read more

pleasant, efficient, not too pricey or messy. What more could I ask for? I would call again.

He was a nice guy, but couldn't tell me why my bathroom sink faucet was leaking back into the wall. After half an hour, he guessed it was a particular part, and I should call the company to order a replacement. Then I spent another hour (of time I don't have) to investigate it further myself (with no plumbing background whatsoever), and found it was a completely different part that was faulty by comparing it to my other, identical faucet next to it. Seems like something he should have been able to figure out. I felt like it was a waste of $80. read more

Prompt, courteous, knowledgeable, and reasonably priced. We will use them again and recommend them to friends.

I called Netzel Plumbing on a Monday because we had a problematic bathtub drain that had become completely blocked and wouldn't drain at all. We'd tried putting some liquid hair/clog remover down it and it hadn't done anything, and hadn't gone down, and black sludge was floating in the tub. The gentleman I spoke to on the phone (might have been Rocky) asked about the building and given the age of my building (nearly 100-yrs old), explained what might possibly be going on - although he wouldn't know for sure until they came out. He was able to schedule time to come out the very next day and called at 8am like they said they would to tell me when they could come over. The plumber was extremely careful and fast. After 30 minutes, my bathtub drain was cleared, and he'd even caulked a few places in the tile in the shower that he'd spotted that had gaps. He recommended we switch out the tub spout as well and asked if we wanted to have him do that or not. Since we're going to have the bathroom remodeled we decided to wait on that. I was extremely impressed as well with how well he cleaned up and left everything exactly the way he found it. As someone who lives in an old building, I am so glad to have found a plumbing company who understand old buildings and their pipes and peculiarities. Plumbing is always expensive, but they were very reasonable. I'm a very happy customer and recommend them highly. read more

I've had these guys out a few times, both for an emergency and something that can wait - always polite and responsive, fair price and good work - my first choice if I have a plumbing issue read more

We live around the corner from Netzel plumbing and have used them for a number of plumbing issues. They consistently diagnose the problem and provide solid workmanship. They are sometimes slow to respond but I think the guys answering the phone are the same as those out doing the work. read more

These guys are very professional and very reasonable. I have a ventless fireplace and these guys cut the gas pipe and hooked up my new fireplace insert for under $200. Other people were asking close to $300 and they went out of there way to fit me in early in the morning. read more

Woke up to a leaking water heater and were referred to Netzel Plumbing by our HVAC contractor. I called and spoke with Rocky and set up an appointment for the next morning. Later that day, Rocky called and asked to stop by to measure our utility closet to make sure he could get a new heater that would fit. We don't live next door - we're all the way out on the NW side. Who does that these days? Rocky came, measured the area and found a heater that would fit without altering the closet. Next morning, Sean arrived and began taking out the old heater. Rocky arrived an hour later with an awesome new heater and the two of them worked to get the new one in place. After some serious replumbing, we have a great new water heater that fits like a dream and works great. We have a 100+ year old house with a lot of wonky plumbing. If you need a plumbing contractor with knowledge, patience and integrity, Netzel's is your place. I'll definitely use them again for our plumbing needs. read more