I can't say enough great things about Chuck, Chas, Jenny, and the whole Apex crew…read more I had a significant sewer issue in a newly-purchased home that nobody really knew the full scope of. After a horrible experience with another contractor, and a big name plumber unable to come inside of a week and a half, Apex was able to show up within a few days, quickly diagnose the problem, and form a plan of action with a reasonable estimate. When the dig started and the full scope of the problem became apparent, a 1-day job turned into 3. But Chuck and the crew kept me updated at every step with clear explanations of what, why, and how. Everyone I dealt with was punctual, friendly, and hard-working. I wouldn't hesitate to recommend Apex.

Nightmare. Didn't explain full options, could have repiped for the same price but they chose to…read morecome in and plug leaks knowing that it wasn't good enough. Alec left when we said we didn't want to open the wall of one of the units even though they knew there was a gas leak in there did not explain the severity or that they would have to do that anyway. Even told his boss he'd have to come back and work on the place some more so he knew that it was wrong and didn't bother to communicate that. Tantamount to negligence. They'll do the job and prob do it right, they're not incompetent, but they will NOT do what is quickest and best for you and definitely not if they'll get more money out of it. No responsibility or accountability either. Big waste of time and money

Great job!! Mickey was fast and excellent quality work. Due…read moreto the flooding rains I had water and drain was clogged, but he came and fixed it. Thank you and will use them again.

DO NOT HIRE, WE LITERALLY COULD'VE DIED! We hired people to remove and install a new water heater…read morein November 2023 and they scratched and dented up our floor very badly (see a few pics I attached which are worse in person than they look in the pics); which we only saw after the installer left. They are deep and very obvious/noticeable scratches that cannot be fixed without fixing the entire floor in the house, as it's all the same wood and style. I emailed them, called more than 3 times leaving a voicemail and messages with whomever answered the phone. I was told they would let the manager know, but I never received a response from anyone. At that point I figured it wasn't worth it. Then, fast forward to a few weeks, (now 2.5 years later), we find out we had a gas leak. The People's Gas repairmen came quickly and said they were shocked at how loosely the pipes for the water heater were put together! He showed me how he didn't even need a tool to take them apart! In two small twists the pipes were off! So apparently, for 2.5 years, we have had a gas leak and didn't know and are very lucky to be alive at this point. We have a child and have many family members and friends over! We are appalled! So, not only did this company permanently destroy our floor and act extremely unprofessional by totally ignoring us, but they almost killed us due to their negligence! Literally ANY company would be a better choice.

Chicago Sewer and Drain Professionals responded immediately to my inquiry and worked with my…read moreschedule to get technicians onsite within hours. They were friendly, knowledgeable, professional and helpful in dealing with my noisy and unique sump pump situation. After diagnosing the issue and unsticking the pump they discussed what had occurred without trying to push for additional work and replacement. Their professional approach and honesty to the plumbing trade will make them my first call in the future when i need plumbing services.

I recently hired Chicago Sewer & Drain Professionals, Inc. after reading great reviews on both…read moreGoogle and Yelp, and I couldn't be happier with my decision. My kitchen sink was draining incredibly slowly, and my previous attempts to fix it just weren't working. From the very first phone call, the team was professional and easy to work with. Scheduling the appointment was a breeze, and I was given a courtesy call on the day of service with an estimated arrival time, which ended up being earlier than expected. I really appreciated the heads-up, as it worked out just fine for my schedule. When the plumbers arrived, they were prompt, courteous, and took the time to ask about the issue before assessing the situation. They gave me a reasonable verbal quote and got to work right away, completing the service the same day. I also liked that they accept credit card payments, making the whole process even more convenient. Thanks to Chicago Sewer & Drain, my kitchen sink is back to normal, and I couldn't be more satisfied with the experience. Would I hire them again? Absolutely! Would I recommend them? 100%

We've been using Sound Plumbing for many years and simply wouldn't call anyone else. We have a 140…read moreyr old house and with it comes many problems. Once when we were away on winter vacation, had a pipe break in our Chicago freezing temps and gave Kevin, the owner, a call in a panic. He said no problem and he met up with our caretaker and fixed the issue in a flash, saving us from having to come right home. Just today, his guys Lance and Josh came to the house to troubleshoot a leak in the basement to find it was coming from a bidet toilet on the floor above it. Complicated? Yes. But not so much that these experts coudn't solve the issue and fix us right up in short order. Obviously, we can enthusiastically recommend Sound Plumbing and congratulate our wisdom in finding such a great resource, not only competent but trustworthy and reliable. That's worth a bundle!

After the initial response via text they ghosted me. How they handle new requests is not good…read moreenough.

Such a friendly, reliable, and quality company.... It was a…read morepleasure dealing with everyone.  Tom is super understanding and accommodating and completely worked around our schedule, sending a plumber out on a day's notice the second time around.  He goes above and beyond to meet her customers' needs.   Art is also very personable and knowledgeable and thorough.  He went to great lengths to ensure that our leak was fixed, and achieved perfect results.  You are definitely in good hands with the Splash Plumber company.   When it comes to customer service and good work, you cannot get any better! Thank you!

I've used them for several years, but I'm fed up with Tom (and his partner Luka). Let me say that…read morethe several Latino men who work with them are good, cheerful, and competent. Tom has zero customer service skills and Luka has all the charm of a Stazi agent. Tom ghosted me on a straight forward task (changing a water heater anode) even though I gave them weeks notice and told them it wasn't urgent and could be rescheduled if they had emergencies. He sent the Latino men to do other tasks that I scheduled. I'm sick of his attitude and will be finding another plumber. Their prices are not better than other plumbers.

Ahmad: Five stars Marcus: Four stars…read morePete: Only came for consultation, brief convo Paul: Zero stars Bill (owner): Five stars because he's friendly while being very busy but NOT a fan of him sending Paul Adam: 5 stars (more of an apprentice but particular about cleaning and restocking: LOVE THAT!) I've wiped my hands of 4S Plumbing when it comes to one particular plumber. Kaycee is cool and she tries to keep everything organized, but some of the team members leave much to be desired. I'm fed up with Paul's temper tantrums and outbursts every time he arrives. It is easier to not talk to him at all and quietly let him work than to converse with him for too long. His son is surprisingly even-tempered, and I wish Adam would've showed up without him. Paul has been to our condo a couple of times to fix various issues and he's usually very good at his job. The problem is you have to stomach the attitude with the work. It is a 99% chance that he's going to start snapping and yelling about something. He'd replaced a wax ring in another unit when I was the condo board president, so when a pool of water appeared around my own toilet, I assumed it was the same issue. Although it's way less drama when Marcus or Ahmad show up, minus one time when Marcus couldn't figure out which pipe connected to which bathroom in the basement (and Paul easily figured this out even with 21 units to narrow down), I knew Paul had done this job before. He seemed to have a really tough time unscrewing the bolts and scratched up one side of my toilet. I can get a pumice stone or Barkeepers to fix that later. As far as I'm aware, he did replace the wax ring. I have no reason to believe he didn't before he put the toilet back in place. But then he demanded payment after it. I've hired 4S Plumbing at least a handful of times (possibly up to 10) and always pay electronically through their online platform. No one informed me that they no longer used it due to fees. Paul kept demanding payment via his private Zelle account even though I have always paid the company. Even when Zelle was an option, I paid the owner's company Zelle account, not the plumber's private one. He was so furious that I wouldn't pay him that he told Adam to stop packing up supplies when the job was done and said he was not leaving until he got paid. We both had to call the owner, Bill, who confirmed on speakerphone that I could "pay however I want." I've ALWAYS paid. Not only have I always paid, I've had to nag them to send me an invoice so I could pay. The last thing I'm going to do is cheat a contractor out of payment. After Paul hung up the phone on Bill (yet another disrespectful moment) and complained about how he's worked for the company for 15 years and never heard about an online site, he apologized a bunch of times and left. A month later, I have water pooling around my toilet again. I'm not dealing with this guy anymore. I asked for a different plumber to check his work. If it turned out to be something else wrong, I'd deal with that. But water was dripping behind my toilet and alongside it all over again. I don't think the wax ring he used worked or possibly caulking needs to be done. But the plumber who was supposed to come Thursday was a no-call, no-show. I called 3x and only heard he was on another job. A full 24 hours passed, and no one bothered to tell me what happened. Not cool. After complaining to the office, a plumber I'd never met before did a video call (after telling me repeatedly how far him driving here would be) to check Paul's work. He had other suggestions, which are useful. Regardless, Paul is NEVER welcome in my home again. This is the third time he's had an outburst. I'm over it. I'll hire another plumbing company if he's the only option that day! Side note: Tim did an amazing job on bath and shower upgrades for a family member's bathroom. It looked like a magazine photo when he was done. All of Ahmad's plumbing work is strategic, careful, often quick and never heard a complaint.

I would like to say that 4S plumbing was great but unfortunately I was never contacted or serviced…read morefor my scheduled estimate. I reached out for a help with a project via Yelp on 3/8/2021. The response from 4S was timely and provided me with all the information necessary to schedule my estimate. It was recommended that I schedule my estimate by texting William/Bill for the quickest response. I texted the number provided on 3/9/2021 and scheduled an estimate for my project with William/Bill for 3/10/2021 between 1pm and 3pm. It definitely was a quick and efficient way for scheduling a time that worked for both of us. A little bit before 1pm on 3/10 I texted asking for him to let me know when he was en route to my location so I could crate my dog prior to his arrival. I never heard back. I never received a phone call or text. Heck, not when even an email which he had as he asked for it when I provided all of my contact information. Nothing. Zilch. Zero. This is unfortunate and has lead me to be believe that I will most likely not be reaching out for 4S for an future plumbing needs.

Requested a review and quote for slow drain. Instead of trying to sell something not needed, was…read morehonest about no real issues and gave tips to help clear drain.

I'm very disappointed with how our service call was handled. We contacted Apex because we had an…read moreactive kitchen drain blockage in a multi-unit condo building, with wastewater already backing up into the lower unit. Apex knew the line was clogged, yet the technician arrived with a rented camera and without a rodding machine or the equipment needed to actually clear the blockage. The camera could not get past the heavy grease/sludge obstruction, so the inspection was never completed. We were still charged approximately $700, and then told Apex would need to return the next day with a rodding machine for an additional charge. This was especially frustrating because the purpose of the visit was to diagnose and help resolve an active blockage. Sending a technician without the equipment needed to open the line meant the visit did not restore flow or prevent another backup. That night, around 3:00 AM, wastewater overflowed again and flooded areas of my kitchen. We later learned that another established Chicago sewer company quoted roughly $250-$300 for a camera inspection, which made the HOA feel that the amount we paid for an incomplete camera attempt was excessive. I understand that every company has its own pricing and equipment policies, but the bigger issue for us was the way the job was scoped. For an active sewer/drain blockage, I would have expected Apex either to arrive prepared to clear and camera the line during the same visit, or to clearly explain beforehand that the camera could not be completed without a separate rodding service. At this point, we do not plan to continue using Apex for this issue. I hope management reviews how this call was dispatched and priced, because this experience left both me and the HOA feeling that we paid a substantial amount without getting the problem resolved, zero value.

Checked for plumbing services on Yelp at 10 am. this morning. Sent my concern. They responded…read morefirst and called me shortly after to discuss the problem. I checked out their reviews and requested a consultation. Oz came over by 1130am. By 2pm, I had new faucet hardware replaced, my tub and bathroom sink had been rodded, and the sink received new PVC plumbing and a new coupling as well. (Hope I spelled that right). Fast, friendly, professional, effective, efficient, and reliable are just a few of the words to describe Captain Rooter. Oz, the plumber, was phenomenal! He even walked me through some other possible concerns to watch for with the older plumbing in my home. He answered every question as well. So patient and informative. Thank you, Captain Rooter!!! Price was good for the amount of work done.

Do not use this company I had a paid 6000.00 for a back flow preventer to be placed on the outside…read moreof my home to back in september of 2023 and i called this company several times to my home because i noticed my drain backing up they tried to charge me 8000 Dollars to get unnecessary work done then which turned out to be a back up sewer line.Fast forward to July 3 my basement flooded and my back flow preventer never worked and now the company is avoided my calls saying that they cant get in touch with Jessie or they dont no where he is Joel says that he does not work for Captain Rooter and that Captain Rooter and Emergency plumbing are two separate companies i just need Jessie to come out and fix my back flow preventer the correct way because i believe they damaged it with there camera or they didnt do the job correctly i have a 5year warranty and i need Captain Rooter to stand up to there promise because they were paid to do a job and gave me 5 year warranty