I stopped in Earthbound fairly close to closing one evening expecting to browse for a few minutes,…read moreand I ended up having such a positive experience with Hannah, the store manager, that I specifically wanted to write about it. From the beginning, Hannah was doing about five things at once. She was helping several customers, answering questions, sweeping and cleaning, keeping track of merchandise, and working through closing responsibilities. What stood out was that none of that translated into making me feel hurried. I actually became self-conscious when I realized how late it was and worried I was keeping her there. Hannah reassured me and continued helping me with exactly the same patience. I can be very particular about clothes once I start trying things on. I was explaining which fabrics I like, why certain styles don't work with my shoulders, that I prefer flowy silhouettes and longer wide-leg pants, and that I wanted things I would realistically feel comfortable wearing. Instead of treating all of that like I was being difficult, Hannah used it. Every time I explained why something wasn't working, she refined what she recommended next. She helped me find wide-leg cotton pants that were so comfortable I asked her to remove the tag because I wanted to keep them on. When I couldn't figure out the unusual construction of a black wrap top, she patiently showed me exactly how it worked and talked about how she styles the same piece herself. She also helped me find a beautiful purple dress that turned out to be incredibly adjustable and versatile once I got home and experimented with it. One of my favorite parts of the visit was rediscovering Earthbound's preserved butterfly displays. I bought a larger one from another Earthbound years ago during a really happy memory in my life, and I still own it today. Seeing them again immediately brought that memory back. Hannah knew the product well enough to answer my questions about the butterflies and explain what she understood about how they are sourced and preserved. I chose a smaller wooden frame with two unusual butterflies, and before I even had to think about carrying such a delicate piece around the store, she offered to put it safely at the register for me while I continued shopping. That little interaction probably sums up Hannah best: she notices things and handles them before they become a problem. I also found a Moon-themed botanical tote that happened to be the last one. By the end I had purchased the butterfly frame, tote, pants, wrap top, and dress. That sounds like an extremely successful sales job, but it didn't feel like I had been "sold" anything. It felt like somebody paid enough attention to understand what I actually liked. Even after closing time, Hannah was still patient, professional, and kind while continuing to take care of the store. It was obvious to me that she has substantial experience with Earthbound because she knew the merchandise, understood how the clothing actually fit and functioned, knew the story behind different products, and was completely on top of what was happening around her. A really good manager can make all of that work look easy, which probably means customers don't always notice how much effort is happening in the background. I noticed. Hannah is an asset to this store, and I genuinely hope Earthbound recognizes her for it.

Cute store, clean, friendly staff. The manager Hannah is so sweet and helpful. Tried on a few…read morethings. Totally comfortable clothing. I had to do a return on a pair of pants and the manager was so kind with the process. Best customer service in the whole mall for sure.

Beautiful store, excellent quality designer clothing for a fraction of designer price!…read moreI love the vibes here when I shop with Kim. Always so welcoming and curious. Her passion is contagious. I'm into leather and cashmere always. No one makes lace dressed like Zadig&Voltaire.

The service from a woman named heather is extremely poor and unprofessional. Never willing to help…read moreand always such a negative attitude. I have been to the store several times now and always get treated with a very negative attitude and poor vibe.

I stopped at Byredo (SCP) for the first time in the search for a new fragrance. I had the pleasure…read moreof meeting Brianna, manager at Byredo. She welcomed me and my husband and gave us a background of the brand and the best selling fragrances. We started browsing and Brianna checked in on us and asked about our preferences in fragrances and what she recommends. We ended up liking a few fragrances for us and our family. After our visit, Brianna was checking on me and my decision but she is definitely friendly and knowledgeable!:) I ended up getting a fragrance for myself, my in laws, and Im on the hunt for my next one;) Brianna is definitely someone I recommend for all your needs! Service 10/10!

Dropped by Byredo to finally check out Mojave Ghost after using toiletries in this scent at the…read moreFour Seasons in Tokyo. Super convenient location near Din Tai Fung and one of the mall entrances, so it was an easy impulse pitstop lol. The store itself is minimalist, modern, and clean. Only downside was that the smell from all of the different perfumes in the store was a bit overwhelming, which made it a little tricky to fully figure out what specific ones smelled like. Shoutout to Casey, the SA who helped us, he was awesome! He started me off with Mojave Ghost, then asked about my preferences and recommended a few other options. Somehow all three were right up my alley which made the decision waaaay harder than expected. Ended up going with La Tulipe, took it home, and absolutely LOVE it. I really appreciated the fact that Casey still made sure I got a Mojave Ghost sample since that's what I went in for. Super smooth buying experience, probably coming back for something else next time I'm at SCP.

Courtney made my experience so special. From the moment I walked in, she was warm, welcoming, and…read moregenuinely kind. She has a way of making you feel comfortable and cared for, while also giving you her honest eye and thoughtful suggestions. I never felt rushed or pressured -- it truly felt like she was there to help me find something I would love. What stood out most to me was how personal she made the experience feel. Her warmth and attention to detail made shopping feel effortless and enjoyable. Courtney and Melissa are those people you remember after you leave, and I'm so grateful I had the chance to work with them. They are real gems, and I'll definitely be back to see her and Melissa!

I've been buying and selling with Eddie at On Que Style for the past 10 YEARS, and I can tell you…read morefirsthand that my experience has been nothing but positive! Recently, Eddie paid my wife a very fair price in cash on the spot for one of her Chanel bags. We also got lucky and happened to visit while they were filming live that day. Even with everything going on, Eddie took time out of his busy schedule to make sure we were taken care of. They treated us like family, and that kind of customer service is something you don't forget! As for the Yelp review calling On Que Style a scam, I can only speak from my own personal experience, and after 10 years of doing business with Eddie, that accusation doesn't reflect the experience I've had. This is a business that's been featured in magazines and on TV shows, and I've personally had years of positive experiences with them. Don't just take my word for it. Go see Eddie and the team for yourself and form your own opinion. Ten years of doing business with someone speaks volumes! Thank you, Eddie, for always taking care of us. We'll definitely continue doing business with On Que Style!

Bought my first pair of Laurence Dacade shoes at this store. The store was super easy to shop…read more Everything is very easy to look for. The staff and owner are both so welcoming that you feel bad for not buying anything. Lol! It was a beautiful pair of shoes though. I wear this pair and got so many compliments when I walk on the street....... LOVE this place, it's perfect place if you don't want anyone to disturb you, but focus on shopping alone.

This is a really special boutique! The owner hand picks gorgeous unique women's clothing, jewelry,…read moreshoes, perfume, hats, from avant garde hot designers around the world! You will not see items like this at South Coast plaza or Beverly Hills. These items are the creme de la creme of fashion from Paris, London, NYC, etc. You must go here to admire the beautiful fashion and treat yourself to something truly special.

I always have such a great experience at Uptown Cheapskate in Laguna Hills! Ava, Jen, and Amber are…read moreabsolutely amazing. They're always so friendly, welcoming, and willing to help me find exactly what I'm looking for. They never make me feel rushed and always go the extra mile to help. Their kindness and excellent customer service are a big reason I keep coming back. The store is organized, the selection is great, and the staff truly make the shopping experience enjoyable. Thank you, Ava, Jen, and Amber, for always being so helpful and making every visit a positive one. You all deserve the recognition!

I used to come in here often but today I am appalled and won't be returning…read more I had a pile of dresses to try on in my hand and the OWNER followed me to my dressing room and made a comment "that's a lot of stuff" and asked how many items I had. She proceeded to not ask anyone else at all in the store who tried on clothes how many items, make any remark to them or FOLLOW them to the dressing room. I wanted to walk out but because I had a credit I proceeded to try on the clothes but I am so appalled mind you I just look like a mom who left the house in a rush so I am just so taken back by the discrimination. Be better!

This shop is so dreamy! The girls running it have such an eye for style and it shows. A great place…read morefor shopping for yourself or a friend/family member. I also appreciate the level of detail they take when it comes to finding ethically sourced items. Also it just smells amazing in the shop - haha what's not to love.

I was so excited to visit this boutique while planning a trip to Laguna beach. The day of, I walked…read moreup to the address located on the Yelp page and it looked like it was closed or under construction or something! No sign or anything but the windows were covered in brown paper. Bummer.

Quality product. Fabric is excellent and colors are true to website. Service was very helpful at…read moreboth the Manhattan Beach as well as 3Long Beach stores

Always amazing customer service, follow up, products and store appearance. This store keeps me…read morecoming back to JW.