The service is outstanding and the variety of offers excellent. I brought my fountain pawn for repairs and the staff went above and beyond to get the issue resolved. read more

Had a pretty trash experience- came in on the weekend to ask for support to pix a pen cap that fell apart- the clerk was pretty cold toward me, and without even looking at what was wrong mentioned it would be $90 to send it out- for a pen cap? Aight. Would have been cool if they at least "went to the back" to attempt to fix it- my past life was in high-end retail, IYKYK. Anyway, left the store feeling exactly where I was walking in the store, almost threw the pen away- kept my cool, watched a vid, fixed it for free. Like, nobody had a client- store was empty- also, the vibe was so dull when I walked in- where's the energy? In the end, I fixed the pen myself- and ya lost a client. Bad form, I'll continue to buy your pens because obvi they're dope, just not directly from the source. Just sharin my experience for anyone thinking about doing anything other than feeding someone's commission. Bye, Felicia. read more

My amazing husband got me a really nice luxury collection rollerball pen. I came here today to see if I like the ballpoint. I stayed with the rollerball, but got some additional accessories to go with it. Alex helped me check out and he was fantastic (so was everyone else in the store). He remembered my husband and truly made it a great experience for us both. I absolutely love love love my pen and the accessories. I will definitely be back! read more

Polite, charismatic, and highly professional. Justin informed me with every detail about the accessories I had inquired about, and did so in a way where it made me want to learn more. I always appreciate when I'm given exemplary customer service. read more

This review is overdue. I had the pleasure of meeting Alex who greeted me and was extremely knowledgeable about the brand and recommend me a few items as a gift for my husband. I been to other locations and the workers at times do not know their brand and are interested in helping when I am not sure what I want. I made a purchase and so delighted my husband loved his gift. Thank you Alex for a great 10 out of 10 experience. read more

An exceptional client service experience with Ms. Kun Wang. Ms. Wang ensured that my Montblanc Meisterstuck Classique ball pen was accurately engraved, verified, and sent swiftly, at all times keeping me updated as to the progress and status of my order. Ms. Kun Wang brings great credit to Montblanc and I can wholeheartedly recommend her to all of her future customers, clients and confidents. read more

i just wanted to stop by and see their inventory and Ladan taheri greeted me warmly and without pressure she was able to show the inventory and she was very patient showed me alot of selection, and definitely customer service to me is very important and i purchased a belt, i will definitely come back to see LADAN TAHERI again. thank you read more

Montblanc - Leather Goods Near Me - Costa Mesa, California

Went to this store today. The service was fantastic. Kun was very helpful and knowledgeable. I would definitely recommend this store. read more

Ke was amazing!! She helped coordinate a purchase and engraving and everything went smooth and we are very happy with her service!

I brought one of my best friends into our local Montblanc at South Coast Plaza to see my favorite rep, Corinne (Kun). My friend is a financial advisor and dropped in for some custom gifts for some clients who had so graciously referred him some new business prospects. Corinne was so informative of the specifics of each pen to ensure it was unique for each individual, with custom monogram etching personalization. I had an issue with a recent pen warranty issue and was allowed a discount on a new pen. After looking through all the amazing writing instruments from resin, to precious metals, I eventually decided to go with the Limited Edition Mickey Mouse Disney pen, as my wife and I both grew up in Anaheim, and are big Disney fans. I'll always remember in 2021 when I purchased this fabulous instrument while the magic kingdom was placed on pause for over a year. Tragic Kingdom. I was extremely impressed at how well Corinne vibed with my children. They were all smiles as they received their Mickey Stickers and we're delighted to sit atop the glass cabinets and gawk and the worlds finest writing instruments as she delicately showcased each brilliant piece of art. After almost an hour bathing in personalized luxury, crafted from the finest materials...we eventually fell back to Earth from our starwalker exploration. Clutching nothing but fine resin, and precious metals in our grasp, enveloped in warm smiles and gratitude for such fine selection of gifts. The kids waved bye to our friend Corinne, and we'll return back in a couple days to grab the personalized tools of artistry. Montblanc and our friend Corinne are truly one of a kind. We'll see you soon!! read more

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Amazing amazing service by Kun !! I love Montblanc and the variety of notebooks and writing instruments they have! Always seeing Kun there makes the shopping experience that much better! She really has the most amazing customer service I have ever received and has a lot of knowledge on everything! read more

One of my favorite stops at South Coast Plaza. Price is reasonable and staffs are friendly. I work with Kun at this location to be specific, she replaced a brand new luggage for me on one of the piece I bought from this location years back. read more

This location is a JOKE! Salesman named Jordan is RUDE AF. He is insulting with a condescending tone he tells my toddler to not touch anything. "No! Dont touch!" The funny part is my kid DIDNT touch anything but yells at my daughter for ALMOST touching something. Straight out rude and unprofessional. Went in to buy a wallet for my husband but got it from Ferragamo instead. Worst experience ever!!!!!!!!!! Stay away from this location. read more

Montblanc - Leather Goods Near Me - Costa Mesa, California

Very much not customer focused. Went to buy a gift there and they informed me there are no refunds al All. I'm not going to buy something in the off chance my husband does not like what I buy him and then forced to have a credit at the store. Ridiculous.. read more

I recently received a Montblanc rollerball which I wanted to protect from scratches or perhaps worse. I've had Montblanc products for over ten years. My mission earlier today was to find a leather Pen Pouch so I walk into this South Coast location and was promptly greeted by a young lady who was already engaged with another Customer. So within 10 seconds James comes over to greet me and asked me "how may I assist you today" I already knew what I was looking for and asked James to point me in the right direction. I would say within five minutes I found the carry Pen Pouch I wanted for my Rollerball, it was the #14309 I was able to stay under the price range I was looking for and still get a quality product which Montblanc is known for. Every piece I own with the Montblanc logo has lasted many years with zero issues. While I was there James showed me several item's which I'll consider for upcoming birthdays and a college graduation. Last, I can't understand some of the not so favorable reviews, perhaps these folks were having a very bad day, who knows? The twenty or so minutes I was there every customer was promptly greeted and seemed very pleased with the service. Thanks again James for the great shopping experience here at SCP Montblanc read more

Montblanc - Rollerball Pen Pouch - Leather Goods Near Me - Costa Mesa, California

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I have been coming to this Boutique since 2017. I acquired my first Writers Edition Fountain Pen here. That I love!!! Actually, I remember the first one I got had an issue skipping. I came in and they didn't even question me and exchanged it on the spot. Just recently, this past Sunday. I acquired my first Starwalker Fine-liner/Roller-ball. From the moment I walked in Jordan made me feel at home. Best customer service I have received ever at any store in South Coast Plaza. He even went out of his way to show me what is coming for Montblanc in 2019. If you know anything about Montblanc, you know how secretive they are with their non-released pieces. Jordan showed me the 2019 Great Characters and the 2019 Writers Edition. He pulled out a few of their heavy-hitter pieces in the store and let me hold them and examine them up close. At no point did I feel like he was trying to upsell me. He just seen my love for Montblanc and wanted to share his knowledge with me. I was debating of purchasing the Starwalker, but due to Jordan and the crews GREAT customer service. I pulled the trigger on the purchase with no hesitation. I could of easily gotten the piece outside, but again, the customer service was worth every penny. To all the people on here complaining about returns. It is not the crews fault they cannot return your items. That is a known Refund Policy of all Montblanc Boutique's and the team should not have to take your heat for it. Also, because something is known, it should not have to be disclosed prior to your purchase. If you dont like it take it up with Montblanc and stop harassing and bashing the crew for something that is out of their hands!!! read more

Montblanc - Right to left.... James Dean Limited Edition 1931 James Dean Special Edition Miles Davis 1926 P.O.A Hadrian Limited Edition 4810 - Leather Goods Near Me - Costa Mesa, California

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Really poor service for such a fine product and a premium price. I've purchased 6 pens from This store over the last 8'ish years ... the last time I went in, they (2 staff members) acted as though they were doing me a favor by allowing me to view their pens. Left without buying anything. I will purchase online from now on. read more

The finer things. Do I really need a pen this expensive? Not really. But when given a great looking, elegant and stylish writing instrument as an anniversary gift from my company, what's a guy gonna do, right? Exchange it. Yeah, I know. But, I didn't like what I received because the cap was not designed to stay on the pen during writing. So I ventured over to the store to see what I could exchange it for without up charging me too much. Let's just say.....I have really expensive taste. Man, some of these were really expensive. Mercedes did a great job of showing what was in a similar price range and I walked out a happy dude. read more

Montblanc - Simple elegance. - Leather Goods Near Me - Costa Mesa, California

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The customer service from the salespeople was excellent but the one star is for their engraver. I brought my pen in to get engraved and it was messed up twice. The clamp left marks on the pen the first time. They exchanged it for a new one to be engraved and it was messed up again with the same issue the second time. This is unacceptable for a higher end store. read more

Beautiful products, but the workers in this store are incredibly pretentious and reluctant to assist their customers. I would even go as far as to describe them as snooty. Granted, this store is located in a high-end mall, which has its own received image, right? The day I visited this particular store I was not anticipating to make a purchase right then and there because my intent was to learn more about Montblanc pens and to try them out in-person prior to buying one. What a bummer, though, to have a less-than-anticipated experience due to the customer service! All the pens were behind glass and unless you specifically asked to see a specific pen, they would not bother to demonstrate certain pens or share their characteristics. It was like pulling teeth to have a decent conversation with the sales person or to try out different types of pens. Customer service seemed forced and uncomfortable. If you are interested in high-end fountain pens, I would recommend a visit to other specialty stores, such as Flax Pen to Paper in Westwood, where they have way better rapport with their customers and have a wide range of writing utilities. This Montblanc store? Hard pass. read more

If I could give this a zero star, I would!!! I went in and asked the sales people if there was a money back return on this product and they said yes if it is within 20 days. I went in multiple of times and asked multiple sales people and they all said the same thing. My girlfriend brought me the pen as a birthday gift as a surprise and when I tried to return the pen, they said it is only an exchange. I had called within the 20 day grace period. I will never recommend this product to any one and suggest you do not purchase this for any one either. Overpriced and sales people lie to make a sale. I did not even get a receipt. read more

I own a few Mont Blanc pens. I stop by for refills and to shop. Something about a high quality pen that makes writing more enjoyable. I also give these as gifts as I believe this is a great gift. It always go over well. This store has a great selection and they are always pleasant. I have also purchased pens in the NYC location, and think they have great products. I think if you try these in the store, you'll become a fan like me! read more

Montblanc - One of my favorite pens! Smooth ink with a well designed pen. A great first luxury pen for anyone! - Leather Goods Near Me - Costa Mesa, California

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I came to this Montblanc boutique at South Coast Plaza with my family... why am I not surprised that they have such a low Yelp rating. There were 2 employees and 3 customers in the store. Zero acknowledgment that we even existed?! I was there to buy a gift for a friend. My wife casually mentioned that the engraving looks great, the lady behind the counter stopped what she was doing and said, "no engraving till June 10"... Pardon me? The sales lady went on to explain that the manager who does the engraving is on vacation till June 10th. Okay, so you have the awareness to inform me about ~no engraving but no service sense to smile and say something like "were currently with a customer, can I offer you a bottled water while you wait?" I walked out of the store laughing to myself. I guess business is good, they don't need my money. My wife asked them how long would they take? The lady's response was, "Sorry, there are only 2 of us,". I'm taking my business to Nordstrom or Neiman Marcus on-line. read more

Montblanc - Friday night at South Coast Plaza... store had 3 customers and 2 employees. But too busy to acknowledge me? - Leather Goods Near Me - Costa Mesa, California

I have had the fortune of getting a Skywalker midnight resin pen from Montblanc recently, and found this shop to be one of two southern California retailers set up by the manufacturer. You can find this shop near the Macy's on the second level. Having noted previous reviews, I came here after calling and got straight to business. I acted in a straight forward manner and let the gentleman at the shop, John Rodriguez, know I wished to have the pen engraved. He stated it would take two business days. After filling out the form, quickly picking out a font and the engraved contents, John took a look at the pen. He seemed to check if it was authentic, which was appreciated but not discussed. I asked one question about the material of the pen, having read it was not simply made of plastic. Pulling out his own Skywalker pen, he stated the pens contained glass to help keep the pens shiny among other things. He was very direct without any smiles or nonsense. I received my slip and was on my way. End of that day's transaction. http://bit.ly/IuSQ2n Returning three days later, I was greeted by a gentleman to whom I immediately replaced by John. He swooped in, despite a busy storefront, and took care of my transaction. I also purchased a pen refill for $9, as I wished for a fine ball point pen over the medium point. I wasn't too happy with the middle placement of my name on the pen, as I had hoped it would be near the clip. I wish the placement had been discussed, which is why I brought this experience down a star. Also the pen wasn't delivered as clean as it should have been. Nevertheless, it was quickly cleaned up by John. I'm surprised of his diligence. On my end the straight forward manner approach paid off. I appreciated it very much and would ask for him again, since many Yelpers seemed to be turned off by the sales persons here before. I did not have such experience, and can't wait to get my next high end pen or accessory here! read more

Montblanc - Leather Goods Near Me - Costa Mesa, California

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My fountain pen of 10+ years needed to be fixed. The salesperson Mercedes was very helpful. Rather than having me wait for weeks for the pen to be fixed, she provided a replacement. I'm very pleased with the customer service provided by Mercedes. I would definitely recommend this location. Emerson, Manhattan Beach, CA read more

My wife needed a refill for her Mont Blanc pen...... no we didn't spend $400 bucks on a pen... it was a gift from her last job ( a month before laying her off). Anyways, the refill was $8 effen bucks. What blew my mind was the service. Even though we were just spending 8 bucks they treated us as royalty. Probably assuming we paid for the 1st pen and we may buy another.... joke's on them but it felt cool to be treated like a high roller. They didn't let me test drive the $33,000 Thomas Jefferson "petrified wood" pen though.... :( Guess my $25 sneakers and $20 jeans were the give away. In summary.... if I ever get into a position where I can blow multiple G's on a pen.... I'll keep this place in mind. read more

I'm pretty new to collecting Montblanc fountain pens. I inherited one from my dad and I wanted to get some accessories. Ian is my go to guy! Super nice and patient with me. Even thought I'm never really spending big bucks in the store, they have all been super kind and helpful. I totally recommend this store! read more

I visited the Montblanc in Costa Mesa as I waited for my rsvp at Nearby restaurant. I went before and after and purchased the UNICEF Rollerball version...$8xx.xx pen. Their service was semi-decent, they knew the story behind each pen. The reason for my bland review? As I was checking out, a friend of mine and his girlfriend had mentioned there was a promotion on their window for a large bottle of their cologne free when purchasing the writing instrument...so I asked about it, the response was TERRIBLE "oh, we don't have any, we ran out." ... .... ... which I could care less about it, I had the Starwalker in the passed and thought it was terrible but to me it was the principle of the matter. She didn't bother telling me about it, and when addressed it was nonchalantly dismissed! But wait... there's more! So as I completed the purchase although I was prettyannoyed, I noticed engraved versions which they offer, I asked... after all I don't mind paying for an engraving if it enhanced my new Montblanc. The engraving was another thing which was not mentioned or addressed... read more

I thought it would be just and pragmatic in calling attention to this business. Sure this is a high end store in a nice wing of a nice mall. Super nice toys there not just pens. With that, and to wit, there are two types of people, one who has bad day now and then & a liar. Simple point being these reviews in service probably don't point to a daily regimen at the Mont blanc store. I came for a writing instrument not an ass kissing. Now with that said. I was wearing a beanie, shorts, hands which were not 100% manicured as I had been inundated with work this day. Not exactly 'dapper'. Now the salesperson (Mercedes) pretty as a button, a nice woman who helped me was: courteous, attentive and even engraved the pen I purchased the same day herself as the engraver wouldn't be in the store in time to have it compete for a birthday. Now, I don't see this pointing at any type of snobbery or attitude? Not bad at all Mont Blanc. take a 5 for that. I think a few of these reviewers should break their Prozac's in half before their next dosage. Remember: one persons ceiling is another ones floor : ) read more

Montblanc - Thanks guys! - Leather Goods Near Me - Costa Mesa, California

Twice I've been in this store, and both times I was completely ignored. Neither time was I greeted and this last time the employees wouldn't even look up from their phones as I shopped. I guess texting and social media are more important then helping customers. read more

Neda and Mercedes are amazing. If you are new to Montblanc they will show you things that will blow you away. The watches from Montblanc are incredible. They have a high end line that is as nice as any watches I have ever bought. Neda and Mercedes treat me like pure gold. I love stopping in to see them. I live in Colorado but they are my home store. Everyone I have met world wide has been so kind. Great people with an unbelievable product. The workmanship is so amazing. The tourbillion watch I bought put a smile on my face. Neda and Mercedes have brought in so many amazing beautiful things. Thank you. Ken read more

I received a wallet for Christmas. I realized there's no refunds (doesn't show a whole lot of confidence in their products) so I requested store credit. Apparently there's no holiday grace period for that and I was forced to do an exchange. No refund is one thing. But no store credit?!?! read more

We went to the store before xmas... ww wanted a briefcase that the store could only find 2 in the whole company. One was the floor sample and one in a different country. We settled for the floor model. Except it had a scratch. They offered a 10% discount. So we decided to purchase anyway. The bag had a tag for $1500 so when the sales rep rang us, total was around $1200... I didn't calculate anything in my head and I just figured that's the price after discount. The next day, the salesperson called me saying he made a mistake in ringing and demanded a credit card. I told him, he made the mistake & I would gladly had paid but his customer service and the way he approached us was in appropriate. He said "I thought you were decent people and would pay us".., I told him, I would have. But I didn't appreciate his manner. Usually when stores make mistakes or items have the wrong tag, they honer what the price on the item. This was his mistake and they should have wrote it off... they had a stamp on final sale on my receipt saying no return or exchange.. when it's to their benefit, they wanted to return and repurchase the items.., that's just bad business. I'm going to write to corporate office and complain about the way the salesperson insulted me about being "decent" person. read more

Rick helped me with my first luxury fountain pen( Montblanc 146) purchase at Montblanc. He was so kind and nice. He answered my questions in patients and in a humorous way. It was a good experience. If I want to buy other Montblanc stuff, I will definitely come back here and look for Rick. read more

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It's embarrassing when a brand like Montblanc cannot hire quality people in their stores. I'm still waiting on someone to call me back to simply tell me the price of fixing my back shoulder strap which nobody seems to know. It has been over 6 months. I've called three different times. My bag is sitting pretty in the closet because Montblanc can't get their act together. The manager promised he'd call back. Still no call. I will NEVER buy from Montblanc again, let alone this particular store. read more

After reading William T's review, I decided to chime in, as I think we got the same unlikeable salesperson. Like William T, I wanted the same item: a key fob. I knew exactly what I came in for... and had cash on hand. LIke William T, I was treated quite shabbily. Here's my experience: The salesgirl actually told me she didn't have any key fobs. Then, when she found one, the girl told me that the key fobs were no good anyway because they can't hold enough keys. Then, she said (quite voluntarily because I didn't ask for this service) that she wouldn't be able to order me one because they were doing inventory. Here's the main difference between William T's and my experience: I actually was dressed up to the nines; William was not. In Williams account, his sartorial shabbiness lead him to conclude that the girl was a snob. But since I was dressed quite well, I must simply conclude that perhaps the girl was not some sort of classist flunky but, quite simply, a douchebag. read more

You know, if someone comes into a South Coast Plaza "boutique" with the intention to spend money on a gift or a key fob or even just to look at the merchandise and they're not dressed to the nines or putting on a phony front of sophistication (a VERY O.C. thing to do in these coastal towns) it might not be a good idea to treat them like they were Julia Roberts in a Rodeo Drive shop (remember that movie?), and dismiss them with total air of snobbery or outright hostility. My friend told me after the fact that the woman on duty at this store was doing just that, and giving me a very condescending look when I wasn't looking, while I was looking at some watches. This was on June 5, Tuesday night at about 7pm. I wasn't aware that wearing tennis shoes and blue jeans warranted that. I'm not looking to be treated like a Segerstrom or even a cliché from Housewives of Orange County, nor am I out to EVER treat an employee in a store like this (or any other, for that matter) as if they are a serving wench either....but heck if I'm going to waste time or money in a place that has someone up front who acts like they're better than you when they're really just a sales clerk (not that there's anything wrong with that) who obviously can't afford what they're selling, and probably drives home in a Honda Civic (not that there's anything wrong with that either). read more

I had the worst experience at this location yesterday. I thought that I would have forgotten about this whole situation by now but I didn't. This just goes to show how bad of a time I had. I walked into the store yesterday and I saw 3 associates chit chatting at the back of the store and I had expected the sales associate to approach me (since yes, we did make eye contact). I walked to the back of the store to ask for some assistance and I happened to get tossed around with "I'll be with you in a second' by this tall lady with a bun and some bushy hair dude. I wouldn't have been entirely bothered by this but the lady was extremely rude because she rolled her eyes at me. I don't know how they got their job at a high end boutique and I wouldn't expect them to be keeping their jobs for a long period of time. With their crappy service, they are butchering the Montblanc name and reputation. I would not recommend this location to any of my friends and if I could I would rate this location a -5. Good day. read more

I've lived a long time, and my experience with this store (phone order shipped to Santa Barbara) goes down as the all time worst shopping experience ever. Ordered a pen by phone, order process was laborious, pen didn't arrive. Two days later I called, and had a ridiculous phone conversation with the guy that answered. He blamed the late delivery on UPS. It turned out NOT to be UPS' fault. The clincher - I opened up the package and there was a Mont Blanc box with NO PEN inside. Unbelievable. If you want something shipped, don't rely on this store. They're incompetent. read more

As always, salespeople at these high name brand stores judge you by the way you look. But as I always say, "Honey, don't judge a book by its cover." I walked into the store, wearing some leggings, a long top and a cardigan with just a cellphone in my hand. (But ya'll didn't know my credit card was inside my phone case did ya?) So as I was saying, I entered the store and saw an associate helping a customer, so I thought, "okay cool, is the other guy sitting in the back going to come greet me and ask if I need any help?" Nope. No one came until I just decided to interrupt this guy who was helping the other customer to show me one of the pens I was getting for my friend, who is entering dental school. I ain't got no time to wait thirty minutes for the other associate to just relax and assume that I was only eye browsing because I am 90 percent sure they both thought I would leave empty handed. But no home boys, I walked out with a platinum classic Meisterstuck pen. BOOYA. Why do I have to dress to impress a sales associate when I'm the customer and I'm the one who's either going to buy or pass up on a product? Don't judge because in the end, sales associates only get a raise on commission and the amount they sell depends on how well they treat the customers. Don't get me wrong, I still love Montblanc I just think there's a problem with society, in which the people decide to treat others depending on physical appearance. Sadly, I've witnessed poor treatment by sales associates to "not so good looking or fancy looking" customers and it happened here until I pulled out my credit card to purchase a product. read more