I have passed this store many times when at Crystal Cove. So thankful I stepped in this week…read more Piajeh has the most beautiful, classic, unique apparel of any store in the OC area. Mariam and Quey (not sure if I have spelling correct) were awesome in helping me select capsule pieces that would stand the test of time. Yes, I spent too much but these will last a lifetime unlike so many other items I dispose of within a few years. And because I will not discard them anytime soon I am helping the environment - an added bonus :)

Think this store targets tourists…read more Just try stuff on and if you like it, buy it online to save yourself the headache and hassle you'll figure out the hard way if you ever decide to go back into this store. Both Piajeh stores DO NOT HONOR their own store return policies printed clearly on their receipts. They WILL however pull some pretty ludicrous shenanigans to give you the runaround the TWO week store credit policy expires or until you get fed up. They're really nice and helpful when you're making the purchase and will pull all sorts of shenanigans when you're trying to exchange/get store credit. I'd be wary of any retail store from now on that does not offer a full refund as their store policy. So check Google and fine print on receipts before you sign anything. Hopefully with this review, it will help other fashion island /crystal cove visitors have better luck getting store credit in the future. Between this store and my phone apps or other reputable retailers - I'd go with the latter. Lesson learned. Should have had reception. Should have known better. MY EXPERIENCE I had just bought a dress the night before near closing time and tried to go back the next day to attempt an exchange/store credit because after finally having reception immediately walking out of the store, I found the same dress for $100 (20%) less at full price at a reputable online store, Revolve Clothing, through my ShopStyle app on my phone. Google was just as easy but the app was already open at the store. The rest of the stuff they carried was also On Sale at Revolve or MatchesFashion.com. First Attempt: 4:40 PM next day I went into their other store at Crystal Cove the next day and explained why I was looking to exchange and I wouldn't be able to use the store credit since I'll be taking off for London and San Sebastián soon and also need to find Tropical Retro for a party for Yacht Week. They were really nice until I couldn't really find anything I wanted. Perhaps I spent too much time trying on items for 20 minutes and they just wanted me out? Dr. Jekyll Mr. Hyde Store Clerk w/Lord of the Rings fairy hair: - "there's an emergency at our other FI store; we have to shut down immediately and all leave - we won't be able to process any transactions" (I called the other store from my car parked out front - the clerk told me this is the first he'd heard of any emergency and had gotten a call not process the transaction either when he offered to) Then I looked up saw ppl walking in the shop - "you'll have to wait for the boss to be present; can't get her one phone; don't know when she'll be in which store or when ‍ Last Attempt the Next Day: I call to check which store she might be in if she was even in. She was. Told her what had occurred the day before. Her response: - "Go ahead and dispute it with the credit card company, the transaction went through already - "Do not bother coming by the store regardless of what the store clerk told you yesterday, we won't service you." - "Go ahead and file a complaint with the Consumer Protection Agencies, (she had a pretty strong Eastern European accent but I believe she said, "I'll tell them you're a thief." (So worked up that I called you out; projecting much?) Ridiculous Right? How do you reason with unreasonable? I think after this experience I will stick to shopping online where returns and exchanges are easily done over the phone or through apps like ShopStyle. And trust me when I say they do not carry the latest fashion from Milan, Paris, London or any of the fashion capitals. I go abroad frequently and shop A LOT. The brands are all available in the states online store. If you want real European fashion go through vendors like Lyst or FarFetch who will ship from boutiques around the world without VAT (at local prices without local tax). My Suggestions for Shopping in stores in OC/SoCAL: Just trying to save you from my mind boggling experience. A lot of disposable income? Neiman Marcus right across from the store - great customer service and they carry better stuff. Never had a bad experience there EVER. They probably know me by name and I've only been back in town for a few weeks. If you want to find similar items at fair prices or you're a tourist go to Nordstrom Rack, Last Call or Saksoff5th. The Outlets at The Block or right across from South Coast Plaza at Metro Pointe. Or if you just have a lot of time on your hands to deal with bullshit, I would not waste your money on this store. And I'm a big believer in supporting my local businesses - just NOT shady ones. If you want any shopping tips for OC. Message me . Even if I'm abroad, I will have better reception than I did in both of these stores.

The nicest cutest modern clothes. Just love everything they have and the people who work here are…read moreso helpful and friendly. Always see something I need to have. And the shopping center has such beautiful views. Always a wonderful afternoon. Thank you

The dress that I purchased here is one of the most complimented pieces in my wardrobe. COVID has…read morechanged my style completely - I won't stand for dull or typical, and I won't tolerate anything I have to "fuss with". My dress is the perfect "drop dress" that looks finished with or without jewelry, with tennies or sandals, covers any extra nights of chips and guacamole, and can be worn anywhere. Kudos! Between this store and one other, I may never enter a mall again.

Amazing!! Most amazing experience with Maria!! She helped me so much with my purchases! Her…read morecustomer service from the second I walked in was just Amazing!! She's super helpful and super sweet! Love this location! Thanks Maria for being the sweetest and helping me! Great selection for both women and men!

This is a much smaller, down to the point kind of Banana Republic. It's good for coming in and…read morepicking out an outfit for a special occasion, in my case, a wedding the next day. Everyone here is very helpful and lovely, I appreciated all of the help I received when I was frantically looking for my last minute outfit. This is one of my favorite locations, hmmm I'm wondering if it's the ocean view that got me ;)

A great find in the OC. I stumbled across this boutique recently, although not certain how I have…read moremissed it for a year since I am frequently at Crystal Cove. When I first walked in immediately I had the impression it was modeled after Cusp in Los Angeles. Having browsed throughout the rack, OMG, so much more!!! They have labels I can only find on line at sites like Revolve Clothing or Shopbob. Labels such as Torn, Cut25, Zoe Karssen. I scored the most beautiful Malene Birger tunic at an amazing price!! Love this store. Such a refreshing change from boutiques in the OC that carry the oh so common labels like Joie and Equipment, and the OC standard bling wear. The best part of my experience was the saleswomen that helped me Karen. Z Collection is definitely on my must shop at list.

Gorgeous ambiance and it has the largest Trader Joe's I've ever seen! Fully stocked shelves and…read morewide aisles and lots of room to stand and ponder. If you should get something or not many other wonderful stores here as well and so close to the beach it's beautiful.

The parking... ugh the parking! I wish there was a way to combat this problem, but the only way you…read morereally can is if you carpool. Dinner time on any day but especially weekends are a special kind of hell. Once you find a parking space though, you get to enjoy the fruits of the Crystal cove shopping center! The landscape is beautifully kept, and the architecture is grand and welcoming. There is light jazz music in the background playing in every corner. There are plenty of outdoor tables with heaters and umbrellas. There are a couple outdoor fire pits as well. There is free WiFi so you can do some computer work if you so please. This shopping center is home to 2 of my favorite places- parakeet and bear flag. You also get a nice view of the ocean :)

In from NC and sauntered in to find the lovely and stylish store with a friendly and helpful vibe!…read moreKristen was super engaged throughout our shopping time and we were so happy to find this gem. Thank you for an enjoyable visit! :) *see pic of my friend Melissa making a purchase

I had the most pleasant experience at this store with Eddie and Kirsten I came in with a bag I…read morewanted to sell and Eddie was so very helpful throughout the entire process if u are looking for a place to sell or buy designer this is THE perfect place for you thank you guys so much

This Gap is one of the largest I have ever seen. I also love the drive I take up the coast to get…read moreto this location. It's in beautiful Crystal Cove, so the views are stunning. The staff here are friendly, although sometimes they are slow to help get a fitting room started when you have armfuls of clothing. The fitting rooms are always pretty filthy - PLEASE sweep them! Once a year would help! They also pretty regularly have sales, so keep an eye out for that. Most of the time, they'll give you a coupon with your receipt for 20% off a full price item if you complete the online survey (which takes all of two minutes and is worth it). Bottom line: - great location - huge store with lots in stock - friendly staff - dirty dressing rooms Happy shopping :)

The salesperson was very rude , unhelpful and seemed uninterested in doing anything to help me out…read more. She was aloof and condescending .

Excellent experience! Eden was very helpful, attentive, patient, professional and went out of her…read moreway to be of service. An outstanding sales representativ!

This was my first time consigning with The RealReal, and it was extremely disappointing. I expected…read moreprofessionalism and clear communication, but instead faced repeated miscommunication, lack of accountability, and dismissive behavior. Before my appointment, multiple associates asked the same questions, as if they weren't communicating. Bridget didn't even introduce herself in her text, and I had to ask her name. My appointment included three luxury bags, a watch, two clutches, eight sunglasses, and 18 pairs of shoes. I asked my fiancé to help transport the items, and we arrived about 15 minutes late due to an urgent matter. When I called, Rachel, the manager, said being under 20 minutes late was fine. I apologized, and she hung up while I was still speaking. I first met with Josh for the luxury bags, which went smoothly. I had spent hours cleaning and organizing everything: sunglasses and watch in baggies, clutches in dust bags, shoes in their original boxes with labels, authentication cards, and dust bags. Only one pair of Burberry sandals lacked its original box, which I disclosed. Rachel insisted on starting with the shoes even though smaller items were ready. My fiancé carried the 18 shoe boxes while I stayed near the counter. The area was chaotic, no one offered assistance or carts, and Rachel tossed my items into large bags with no protective measures, handling expensive luxury items carelessly. She miscounted the shoes and later the total items 3 times. Her attitude was dismissive, refusing to recount and blaming miscounts on the shoes "not being in original boxes," which was untrue. My fiancé left because he couldn't tolerate Rachel's attitude and I had to organize 18 boxes on the floor in severe back pain to verify everything, while Rachel played on her computer and did not help. I asked for another associate. Rachel directed me to Bridget, who rolled her eyes and gestured dismissively in front of another customer, as if my time didn't matter. When I addressed it, she became defensive and offered to help as if it were a favor. There was no apology given by any of them during the whole drop-of process for the miscounts and their rude behavior. I had been waiting since 4:05 PM for an accurate receipt and left around 6:00 PM in significant back pain, stressed and anxious from the poor customer service. This was a nightmare, and I will never return. I have friends who want to consign high-value items like Hermès Birkin and Kelly bags, luxury watches, designer clothing, and gold jewelry. I will definitely share my experience so they avoid this location and its unprofessional associates.

Shawn Levik is the best jeweler around. He has tremendous creativity and values for the top…read morejewelry brands in the world! His personal one-on-one service is second to none ... and we would recommend Levik's to the most discriminating buyer (which my wife is)! Go to Levik's in Crystal Cove and try everything on .... his full prices are a bargain and he bargains ... which provides the buyer a tremendous value! We will only shop at Levik's!

I'm very happy with my purchase, it turned out exactly as I hoped. Thank you so much, Elie!read more