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    Z Collection

    5.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    12 years ago

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    The Shoe Cellar

    The Shoe Cellar

    3.1(38 reviews)
    3.9 mi
    $$$

    As a soccer referee, I like to arrive early and look professional. So imagine my horror when I…read morepulled into Laguna Beach High School with 40 minutes to spare... and realized I left my sneakers at home. In my back seat? My wife's sneakers. Lovely. Stylish. Three sizes too small. If I wanted to referee while tiptoeing like a ballerina in distress, maybe they'd work. Otherwise--no chance. I start running through the emergency options: Call my wife to save me: Not enough time and not the kind of household narrative I want circulating. Drive home: Also not enough time. Google "sneaker stores near me": The desperation search. Up pops Shoe Cellar--0.3 miles away. Perfect. I call and explain I am--quite literally--barefoot in a parking lot and need the cheapest all-black size 10.5 sneaker in the building. Important PSA: Shoe Cellar is no longer on Forest Avenue. They're now at Thalia & PCH. (Dear owners: please update Google/Yelp unless you enjoy barefoot men wandering Laguna with confused expressions.) Naturally, I drove to the old Forest address first. Call again. "Uh... sir... where are you?" Corrected course, and off I go--still barefoot--like a man who has clearly made a series of questionable decisions. I walk in and Beth greets me with warmth, zero judgment, and the calm energy of someone who has rescued panicked customers before. She has three all-black options already laid out for me, ready to save my dignity and the upcoming soccer match. I choose my pair, pay, and I'm back on the road in minutes. I still made it to the match on time, fully shoed, and supplied my fellow referees with excellent material to roast me for at least the next three weeks. Shoe Cellar turned a near-disaster into a comedy with a happy ending. Beth is a hero, the store is fantastic, and they absolutely saved my day. Five stars.

    Great store to buy comfortable shoes with unique styles. Love that it is family run and they have…read moregreat customer service. They have two stores very close to each other with different selections.

    Photos
    The Shoe Cellar  - Wore them right out of the store

    Wore them right out of the store

    The Shoe Cellar
    The Shoe Cellar

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    Piajeh Boutique - Tom Ford Sunglasses

    Piajeh Boutique

    3.6(11 reviews)
    0.1 mi

    I have passed this store many times when at Crystal Cove. So thankful I stepped in this week…read more Piajeh has the most beautiful, classic, unique apparel of any store in the OC area. Mariam and Quey (not sure if I have spelling correct) were awesome in helping me select capsule pieces that would stand the test of time. Yes, I spent too much but these will last a lifetime unlike so many other items I dispose of within a few years. And because I will not discard them anytime soon I am helping the environment - an added bonus :)

    Think this store targets tourists…read more Just try stuff on and if you like it, buy it online to save yourself the headache and hassle you'll figure out the hard way if you ever decide to go back into this store. Both Piajeh stores DO NOT HONOR their own store return policies printed clearly on their receipts. They WILL however pull some pretty ludicrous shenanigans to give you the runaround the TWO week store credit policy expires or until you get fed up. They're really nice and helpful when you're making the purchase and will pull all sorts of shenanigans when you're trying to exchange/get store credit. I'd be wary of any retail store from now on that does not offer a full refund as their store policy. So check Google and fine print on receipts before you sign anything. Hopefully with this review, it will help other fashion island /crystal cove visitors have better luck getting store credit in the future. Between this store and my phone apps or other reputable retailers - I'd go with the latter. Lesson learned. Should have had reception. Should have known better. MY EXPERIENCE I had just bought a dress the night before near closing time and tried to go back the next day to attempt an exchange/store credit because after finally having reception immediately walking out of the store, I found the same dress for $100 (20%) less at full price at a reputable online store, Revolve Clothing, through my ShopStyle app on my phone. Google was just as easy but the app was already open at the store. The rest of the stuff they carried was also On Sale at Revolve or MatchesFashion.com. First Attempt: 4:40 PM next day I went into their other store at Crystal Cove the next day and explained why I was looking to exchange and I wouldn't be able to use the store credit since I'll be taking off for London and San Sebastián soon and also need to find Tropical Retro for a party for Yacht Week. They were really nice until I couldn't really find anything I wanted. Perhaps I spent too much time trying on items for 20 minutes and they just wanted me out? Dr. Jekyll Mr. Hyde Store Clerk w/Lord of the Rings fairy hair: - "there's an emergency at our other FI store; we have to shut down immediately and all leave - we won't be able to process any transactions" (I called the other store from my car parked out front - the clerk told me this is the first he'd heard of any emergency and had gotten a call not process the transaction either when he offered to) Then I looked up saw ppl walking in the shop - "you'll have to wait for the boss to be present; can't get her one phone; don't know when she'll be in which store or when ‍ Last Attempt the Next Day: I call to check which store she might be in if she was even in. She was. Told her what had occurred the day before. Her response: - "Go ahead and dispute it with the credit card company, the transaction went through already - "Do not bother coming by the store regardless of what the store clerk told you yesterday, we won't service you." - "Go ahead and file a complaint with the Consumer Protection Agencies, (she had a pretty strong Eastern European accent but I believe she said, "I'll tell them you're a thief." (So worked up that I called you out; projecting much?) Ridiculous Right? How do you reason with unreasonable? I think after this experience I will stick to shopping online where returns and exchanges are easily done over the phone or through apps like ShopStyle. And trust me when I say they do not carry the latest fashion from Milan, Paris, London or any of the fashion capitals. I go abroad frequently and shop A LOT. The brands are all available in the states online store. If you want real European fashion go through vendors like Lyst or FarFetch who will ship from boutiques around the world without VAT (at local prices without local tax). My Suggestions for Shopping in stores in OC/SoCAL: Just trying to save you from my mind boggling experience. A lot of disposable income? Neiman Marcus right across from the store - great customer service and they carry better stuff. Never had a bad experience there EVER. They probably know me by name and I've only been back in town for a few weeks. If you want to find similar items at fair prices or you're a tourist go to Nordstrom Rack, Last Call or Saksoff5th. The Outlets at The Block or right across from South Coast Plaza at Metro Pointe. Or if you just have a lot of time on your hands to deal with bullshit, I would not waste your money on this store. And I'm a big believer in supporting my local businesses - just NOT shady ones. If you want any shopping tips for OC. Message me . Even if I'm abroad, I will have better reception than I did in both of these stores.

    Photos
    Piajeh Boutique - Outside view of our Newport Coast location

    Outside view of our Newport Coast location

    Piajeh Boutique
    Piajeh Boutique - Shoes and accessories!

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    Shoes and accessories!

    Laguna Supply - Aug 2022

    Laguna Supply

    4.7(13 reviews)
    3.4 mi
    $$$

    Laguna Supply, the upscale clothing boutique located in the heart of Laguna Beach, is well-known…read morefor its chic and trendy clothing that often comes with a hefty price tag. The store caters to a fashionable crowd that is willing to spend big bucks on exclusive designer labels and limited-edition pieces. But let's face it, not everyone can afford to shop at Laguna Supply. While the store's cool and stylish clothing is undoubtedly impressive, it's often out of reach for the average person's budget. Still, Laguna Supply has built a reputation for being the go-to destination for the fashion elite. For those of us who can't afford to shop at Laguna Supply, we can still appreciate the store's high-end fashion from afar right ? ?

    Literally the worst store I have ever tried to shop. We come to Laguna every year and I always look…read moreforward to shopping at different places in town. This store has an awesome selection, but the service is absolutely terrible. I have never purchased anything because I am never offered help or even spoken to. Each time I come back hoping that there will be someone working who at least says "hello", but it hasn't happened yet. Today was no different, in addition to not being greeted, the woman sighed heavily as she walked by me and then stood by the door with her purse on while looking at her phone signaling that she wanted to leave. I took the hint and walked out the door and she followed to go across the street to a restaurant. I guess she was hungry/hangry? At any rate, I am surprised that this store has lasted so long because they obviously do not value helping people spend their money. You win Laguna Supply, I'll never come back.

    Photos
    Laguna Supply
    Laguna Supply
    Laguna Supply

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    Birkenstock Footwear - Store door

    Birkenstock Footwear

    3.6(22 reviews)
    3.4 mi
    $$$$

    It's always lovely to see someone who enjoys their craft. It was more of an experience than a…read moretransaction - and what a great experience at that! Definitely not a typical retail purchase. I'm glad we were able to visit on our last day before leaving Laguna. Luke works with one client at a time gives you his full undivided attention. Expertly fitted Birkenstocks aside, you leave with a lot of insight about your feet, footwear and your anatomy. The visit took roughly 45 minutes, and was more educational than you'd expect. If you're looking to understand about what footwear should and shouldn't do and personalized insights on what youre doing right and wrong with footwear, and a better understanding of your feet than you've ever gotten - noone else does it better. Other reviews mention the Harry Potter wand experience and it is the best way to describe it - the perfect pair finds you. Definitely would recommend and I plan on coming back on our next visit here. Yes the hours are unconventional, but it is well worth a wait if you have to. Remember to call ahead during his hours and book a slot before visiting - as you would with any specialist. Also call during the posted hours (at the time of writing this 6:30am to 10:30am).

    Posted hours are 11am until 6pm on Sundays. I'm here at 2:30 pm and no employees are present nor…read morepicking up the phone. I will always give a store a negative review if employees aren't present during posted hours. I wasted an hour of my day coming to this location.Incredibly disappointing but per the other reviews seems on par for this poorly ran location. Luke, please learn how to be a professional and run your store correctly.

    Photos
    Birkenstock Footwear - Times

    Times

    Birkenstock Footwear
    Birkenstock Footwear

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    Z Collection - shoes - Updated May 2026

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