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    Monsoon

    3.0 (2 reviews)

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    13 years ago

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    Furs by Martin

    Furs by Martin

    4.1(14 reviews)
    1.8 mi
    $$

    I went in to get an older fur repaired (It was a family member's coat I had borrowed that was…read moremangled by my puppy). I encountered such honest and friendly people in this store. Not only did they help ease my mind and console me , they helped me understand how flawless the coat would appear upon completion of the repairs. I have never owned my own mink (and I'm 52), but since I had to borrow this coat, and since there were such beautiful coats in the store..my husband said "try one on". Yes...he bought me a beautiful fur of my own. But the incredible thing was that the owner helped me try every coat on several times and didn't stop showing me furs that fit my taste and body style, until I found my perfect coat. Go to this place! They are honest, fair and their customer service is impeccable.

    Holding my property hostage!…read more Be careful you may get your fur back damaged or not at all!!!! I have stored my fur here for 10 years. The service is sourly but adequate. When I came to pick up my coats for the season my blue fox coat was hanging with the rest of the items on the stand. Mr. Martin did not make any attempt to bring it to my attention but there were pieces of the coat hanging torn off the coat. Not in the seam. Simply strips of the fur hanging of the coat. Mr. Martin waved the payment on the entire order to make up for the severe negligence in the care of my jackets, had me sign receipt and stamped it afterwards. He kept the receipt without giving me a copy. He said he would repair the blue fox and I could come pick it up shortly. He called soon after and tried to blame "somebody else" who repaired the coat. The coat has not been anywhere else for probably ten years and he himself did some repairs on it in the past. It would take quit a force to tear a fur like this. (again not in the seam). My husband called Mr. Martin who gave him the same improbable story of "somebody else has done it and it came apart all by itself" however repeated that the order is indeed free and for me to come pick it up. When I did, to my surprise I was asked to pay for the previously retrieved coats. The owner did not allow me to take my property without paying for part of the order that has been already completed and in my possession. So be careful - it can be you next time!

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    Zara

    Zara

    1.8(107 reviews)
    0.2 miNorth Dallas
    $$

    Zara is one of my favorite stores. I'm always so excited when I find a mall that has one since…read morethere isn't any close to home. This Zara was huge!! They were having a sale and I find a couple items to take home. The staff was average for retail. No one went above and beyond. My friend found an item that was without a ticket and they told her it had to be taken off the floor. The reason she was given is that Zara copies so many other designers that it had maybe been an issue. She also found an item that was missing its belt and they told her she had to buy it as is and that no discount would be offered. Zara 13350 Dallas Pkwy, Dallas, TX 75240 Monday July 9, 2018 2:30pm

    This experience confirmed exactly what countless online reviews already warn about: inconsistent…read morequality, poor customer service, and a frustrating return process. I placed a $250 order and received a pair of pink shorts from the limited Special K-Pop Demon Hunters one-time collaboration for my niece's birthday. The item arrived visibly stained, snagged, and pilled. It looked unmistakably like a worn return that had been carelessly repackaged and resold at full price. This was not a minor flaw. It was obvious damage. Because this was a one-time collaboration piece, it is now completely sold out and will likely never be restocked. That makes this situation significantly worse. The only "resolution" offered was for me to return the item for a refund -- meaning Zara's error cost my niece her birthday gift, and I am left scrambling to replace something that cannot be repurchased. I contacted customer service twice -- once via chat and once by phone. Both representatives repeated the same scripted response: return it. The phone representative was dismissive, audibly annoyed, and spoke to me in a condescending tone, as though expecting basic quality control was unreasonable. A global retailer should not be reselling damaged returned merchandise without proper inspection. And if this reflects broader fulfillment practices, that is deeply concerning. A quick search of Zara reviews shows that complaints about inconsistent quality and poor customer service are not new. Unfortunately, I can now confirm this firsthand. I hope this review reaches someone in leadership who is willing to address what appears to be a recurring operational failure. It is unfortunate, because Zara appears to have a strong selection of children's clothing and exciting collaborations with major brands and cultural franchises. However, partnerships of that scale deserve fulfillment standards that reflect the value of those names. Based on this experience, I will not be ordering again.

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    Monsoon - fashion - Updated May 2026

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