Updated review. Rating down to three stars. Customer Service had difficulty processing basic return. It was like first day on the job for the person. She hadn't been properly trained. I had to get help from other staff to get hard copy paper receipt. You can't trust them to get it right the first time. Walmart needs to do better there. read more

What a great Walmart ! Clean well stocked. Best part nice staff & cashier. Best part of shopping experience at this Walmart I was not being run over but employees filling online orders. read more

Walmart Supercenter - Walmart - Department Stores Near Me - Dallas, Texas

This review is specifically for the auto center. I needed an oil change and those are getting pricey at your typical auto centers, especially if you use synthetic oil as most of the new cars do. My dad reminded me Walmart does them for a good price. So I made an appointment and off I went. Well first off, they were great about getting me in on a Saturday morning, despite me having made an appt. at the wrong location lol. They had space for me and the guys were friendly and the service was quick and cheap comparatively. I got my car taken care of in less than an hour. I will definitely be back for other car service needs in the future. read more

I had a birthday cake ordered when the cake decorator had to take a leave of absence. Mohammad, the store manager, stepped right up to the plate and pulled strings to ensure my cake would still be ready! He went above and beyond to ensure I was taken care of! I have never had such good customer service before! Truly did not think he could make it happen and he did! So so thankful for Mohammad!! Wish I had a picture of the cake!! read more

I closed a BBB complaint voluntarily today saying I had expressed my concerns to one of their representatives numerous times and I he had asked me "what can I do to get you back" - my initial response was "nothing...etc" it's systemic. I then sent him another email as a hint telling him still HAD to purchase their nicotine gum & lozenges. I ordered a box this morning, it typically shows up in 34 hrs. It shipped 7 hrs ago from a suburb about an hour away and is now delayed until tomorrow. I called the 800 number, waited o their AI to stop trying to keep me away from a live agent who I told "cancel it" and hung up. IF they attempt delivery, there is a sign on my door refusing it Same store that refused to carry out a 35 ib desk even after I told them I have had 2 spine reconstructions and showed them the scars - how does this manager still have a job? This is all factual so I hope the BBB allows it read more

This store is usually busy at all times. The parking lot was full but I didn't mind the walk. I just needed to go in and get a snack while I'm in town. read more

Walmart Supercenter - Popcorn - Department Stores Near Me - Dallas, Texas

If I could leave a negative star i would the customer service rep essentially stole from me and when I had spoke with the manager she told me I had to leave and covered for the employee. I couldn't belive the kind of treatment I had to endure and I was not in the wrong. read more

WTH Walmart, Employees who CAN'T speak ENGLISH! how are they supposed to communicate and help customers? Are these illegals? Maybe you need to be paid a visit! Rude employees (I say excuse me) refuse to move while working in isles! Employees who don't know where things are in the store and several standing around in front when you have lines backed way up! read more

The shelves in this store never seems to be stocked very well. One thing that I find particularly irritating - the WalMart personal shoppers that are selecting items for online orders and they leave their shopping apparatuses in the middle of the aisle and it is very hard to complete our shopping! I was in the area and needed to pick up a couple of items so I braved the crowds on a mid day Saturday. The check out lines were way backed up, both the self check outs and full service lines. The full serve lines seemed the better bet today so we waited in one of those. Our checker lady was very slow. I had placed green and yellow zucchini squash in bag. They were both the same price. My checker lady proceeded to remove my yellow squash and place them directly on her glass scale so she could weigh it separately from the green zucchini squash! You have got to be kidding me! First of all, I don't want her touching my squash and secondly I certainly don't want them touching her dirty scale! And can I mention once more - that they are the same exact price! This is why the lines are backed way up with 4-5 customers each. The self check line was snaked around but next time if I am in this same situation, I will choose the self checkout line and keep my green and yellow squash together! read more

WORST WALMART IVE EVER BEEN TO & will drive 30 Minton a store that IS managed & oersted correctly. Always lines well over 5 ahead of you, every damn item under lock & key in cosmetics w/1 person working the entire area left to both checkout a line of people & assist those attempting to get items out of the case. The bathrooms are DISGUSTING & broken with wires hanging out, unable to flush. Horribly run store. Get it together! read more

This Walmart had a great selection of items. We went in and was able to find everything we needed from toiletries, food, clothes, and shoes. The lines were not long. For the first time in a long time just about every register was open. That made it truly convenient for us. After shopping, we had McDonald's, which is located inside of the store. The parking was great as well. read more

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Good selections,well managed but Too busy outlet !!!! Takes longer in the counter !!!!!! read more

Walmart Supercenter - Longer line !!! - Department Stores Near Me - Dallas, Texas

Experienced quite a few difficulties with this location that make this store best to pass on and try elsewhere. Worst issue experienced was an online order for pickup was unavailable. Had the order shipped from the store instead, and it was delivered to the wrong address. After trying to have phone support contact the driver "Mary" without any luck, I was informed I'd have to call again in 2 hours to get a replace. Call again and I'm told that I can't get a replacement because the photo shows it's delivered but it's not my house. When the call was escalated to a Supervisor, he states that Walmart won't do anything because of the photo evidence. My apartment gates are locked on Sundays, and don't look the same. After I inform the Supervisor and he checks it out, he apologizes and gives me a refund. Almost lost $300 because of the store's error. Before this incident, I tried to buy electronics after 10pm. When I ask for help in the electronic section, a lady tells me that the department has left for the day and I'll have to ask someone up front. Go to cash out and the closing supervisor says they don't have the keys for electronics. So I'd have to come back tomorrow. If this isn't enough, there were palettes getting soaked from a leak in the roof. Then the guy that showed up just moved them and didn't dry off or remove the soaked paletts. One last issue I had is that when I was looking for an item in the store, the lady told me to go find the person in "that department" and ask her about it. When I asked her for some guidance, she said she didn't speak English. Tried Spanish and that was a no go as well. Tried speaking with another gentleman, but he didn't speak English either. The bummer of it all is that there are decent service representatives here, but they are far and few between. The lady I eventually reached for my item was gracious, and my cashier was stellar. But this is far too many issues to have experienced for only shopping here for one month. read more

Racially profiled. If you're not of the local ethnicity you will be profiled. Was followed. Took over a minute to check my receipt (I bought a single bag of dog food) read more

AVOID AT ALL COST This Walmart is hot garbage. Employees don't care what so ever. Waiting 45 mins for a pick up order that never came, after they texted me my order was ready. This is by far the worst Walmart in DFW hands down. read more

3 months after posting my review, I get an email saying that my return is completed. Still no refund on my card.

Phone help is non existent. I have tried to call on separate occasions to talk to someone & there is no one who picks up. Pharmacy is horrible. They cannot get medications for you & will not tell you if yours is out of stock. Don't go here. read more

I like Walmart because you can get your oil changed while you shop. I like the convenience part of it (being able to get most of my shopping in one roof). Although when you have everyone form the surrounding area in this place, you can never get in and out no matter how well you plan. Here's why I hate WM: Some of the staff just doesn't care, have attitudes and are rude They never have enough people ringing customers You never can find help when you need it Not everything is cheaper at Wally World There are some shady folks mixed in - so be cautious Lines are long - even at customer service I can never find a HAND BASKET! The Good: They have everything (almost) There's a McD's inside Very close to me Open 24-7 You can get 100 pieces of Fried Chicken at the deli (for cheap!) read on the internet some lady was making meth inside a Walmart (diff state tho) There's a video on Youtube with a couple that had their wedding at a WM. SMDH! Walmart is big, will never go away and has a tainted image, but we still go there, spend our dollars there while we complain. Although I prefer Target, I'll still put up with the lines to save more money then go to CVS/Walgreen's. read more

This Walmart literally never has any food products in their grocery section. I come here to try and get my grocery shopping done and out of the way but they literally are always out of stuff. Even coming in at night doesn't help, they don't restock until they close the store. I live down the street from this Walmart location I shouldn't have to drive to 2 different other Walmart stores because this one never has anything. read more

I waited around for 5 or so mins to buy beer, someone finally showed up after a while of waiting and was pretty rude about me mentioning waiting read more

They pickup crew is trash, I had to wait over 45 minutes just for them to bring out 7 items..

Y'all have really pissed me off! Almost $100 of groceries delivered to the wrong address! I was given a refund I didn't even request to receive that won't reflect on my account for 7-10 business days! All I asked for was for the order to be fulfilled and brought to the correct address this time! I just had a major surgery! I cannot go grocery shopping! I can't even stand up straight, can barely wipe my own ass or lift my hands above my freaking head for God's sake!!! I've been a loyal customer to you ungrateful ninjas since the pandemic!!! Ordering hundreds of dollars worth of groceries EVERY MONTH and y'all can't do no better than this????!!! I'm annoyed, I'm disappointed and I will not be giving you anymore of my business!! This is sad because all I've been doing is bragging to family and friends about your delivery services! NEVER AGAIN! read more

I want to thank all the people who helped out with our issue. We had our package stolen from door dash and an employee from Walmart Christie went out of her way to help us out. She took an hour and a half of her day to help us and she resolved the issue by talking with the door dash managers and us getting reimbursed with a new Nintendo switch. Thank you Christie and thank you Walmart. However do not use door dash!!! read more

You can't use more than one gift card at a time. My ice cream melted while I waited for three supervisors to come over and help. So basically you're gonna end up with a bunch of gift cards with small balances that you can't utilize. read more

Do not go to Auto/Tire center. Male cashier could barely speak English, appeared completely disorganized and was very rude and seemed to blow off my concern about a problem the Walmart technician might have caused. THEN, when discussing with the technicians, they barely said anything and just looked around, as if I wasn't standing in front of them- talking. So odd and communication really lacked. read more

If I could leave less than 1star I would. 2 screwups in less than a month. I order was not delivered at even though it said it was. My savings grace was there was no photo of the delivery. Yesterday my order is was supposed to be here between 3 and 5. At 630 I started calling. I was on the phone with them on and off after being disconnected multiple times when asking to speak to a manager. I tried cancelling the order but I couldn't. Every associate I spoke to tried to cancel the order even though I told them they couldn't, "oh, just let me try" I was so furious. I was told there was no driver (still wouldn't let me cancel) then it was loaded and then finally dispatched this was about 845. My groceries were delivered at 1030. I get up a 4 so luckily my nephew was here to bring them in and put them away. I spend about $600 a month at this store BUT NO MORE. I WILL NEVER SHOP AT THIS STORE AGAIN. read more

I ordered moving boxes and supplies. I initially had been given 3 different days of delivery up to over a week to get all. YET, HAPPILY, I received ALL in 2 deliveries within a few days of order! Kudos! Thanks for getting these to me so readily, and in nice condition. read more

Absolutely no care what so ever for customer service. How do you only have 2 registers going for over 300 people trying to check out? Register lines go all the way to the back of the store and then some. Meanwhile employees walking around aimlessly. I know you all have given up, but you can at least try to pretend to care. read more

They close everything early. Lazy workers. Can't imagine what management is doing. Other than nothing.

Walked in knowing what tv I wanted to buy asked the gentlemen in the electronics department if he could get me the tv he rudely proceeded to tell me he didn't know if they had it to go bother someone else. Going to the Walmart down the street to see if they want to sell me a tv. Trying to make a $500 plus purchase and they don't even want to help me simply grab the item from the back of where it's stocked for me. read more

Walmart Store #3406 15221 Montfort Co-Manager spend so much time hiding in back office while consumer are getting sick not knowing the beer they just purchase had raw bloody ground turkey sitting on top of it.two weeks ago there was package in the same area with raw chicken wings.When pointed out to the co-manager I was told it wasn't her department removing the raw meat tossing it in the meat bunker and never remove ring the beverage to be clean or taken it to be disposed of ..the wing had been like that for two days all the while Ben E Keith and Andre employees restock and some took photo of items they restocked but never removing or reporting about that package probably knowing the Brook or Kim would get up-set if they came to the manager office to report this. Now look store shoppers are always putting something they decided they don't want any where. I saw deli meat in the cleaning items row.but this Walmart never announce for employee stage or re=line up area un-less a higher official from Walmart is in the store.I will be very much hard pressed to purchase any thing at a Walmart or #3406 unless its papper products or cleaning. Co-manager Brook Bradley or Kim who refused to give her last name but did give me brook Bradley full name.Gm Jeff will take action on any issue if he see it or is told but if he's not in store #3406 Montfort its a off day for leadership..all the good managers there have been remove or like Tyler who's at Walmart on coit street that is so much better.you can hear them asking employee to zone which means clean up each row and line up shelve product..go to #3406 @ Walmart and see if you ever hear that code announce. but don't ask for help finding something most don't speak English and the managers hided their name tag as not to be bothered.That's why I was asked to get out "her F..king store. Chat Conversation End Type a message... offical read more

Walmart Supercenter - Last week it was raw chicken wing on to of beverage..this week raw ground turkey.Don;t look for co-mangers Brook or Kim to have her be zonin - Department Stores Near Me - Dallas, Texas

I came to the auto center yesterday to replace my tire an hr before they close and the worker told us he wasn't going to fix it because he was too tired . Came back again today at the same time and recognized me and my boyfriend and told us we should just go home INFRONT of other customers saying as a "joke" that it's time to close because he needs to get home again because he's too tired than spilled oil on the floor and wiped it with a dirty rag not mopping it and not putting a wet floor sign . read more

Walmart Supercenter - Department Stores Near Me - Dallas, Texas

I came here to buy a new car battery since I bought my last one at Walmart in Plano. The old one lasted me years and was pretty reliable so I figured I would come back here for my next one. I would've rather just driven to the same Walmart to get my new one because this location is CRAP. The staff here are SO lazy and literally have the worst customer service. They act like they have no work to do and the guy behind the counter had a hash brown in his hand as he's helping me. The other guy is on his phone and could literally care less. I mean can one not wait to be done with a customer before grabbing a phone or has brown? It was just weird to see that none of the people there seemed to care. It doesn't matter what kind of job you have, I expect decent customer service for service I'm paying for. Never again. read more

I love this Walmart. It's huge and has a good variety of items for sale. I can usually find what I need plus some. The employees are the usual I-hate-my-job-&-my-life lot but what else can one expect from people that get paid minimum wage? I like that they now have an organic produce section but it's still a little bit higher priced than Trader Joe's. I like that Walmart finally got with the program and started offering a lot more organic grocery options in general. Parking can sometimes be a pain but still always available even though they might be further away then our lazy American butt would like ;) They also have an Auto center and outdoor living section which is great for those seeking these items. They also have self check out which is great as long as you don't get the machines with the super sensitive weights. I prefer to bag my items appropriately instead of them being thrown in a bag by their cashiers. read more

Great selection and great prices and what I like and respect most about this location though is that as busy as they are, they are always organized and neat. It is also nice that they are open 24/7, so you can get anything you want or need at any hour. Let me be clear, Walmart is NOT my favorite store, but I have to say this one IS my favorite Walmart and that for Walmart, like them or not, I do have respect for them! read more

Walmart is Walmart,I really can't say too much because it's not run down but it's also not the cleanest.I come to this one most often because it is across the street from my house.I don't EVER buy produce from any WALMART so all me and my family rely get here are basics.The bathrooms here....no bueno and there are hardly any lines open.All in all its ok. Friendly reminder Dallas county is no longer giving bags for free you have to either bring your own or pay 5 cents for each one. read more

Arrived at this store at 7:03pm on a Tuesday night and was told that the Customer Service desk was closed. The store doesn't close until 11pm so you're meaning to tell me that this location is open for 4 hours without any options regarding help with purchases or returns?? Doesn't make sense, seems more like the associates who work that department don't really feel like working. I work for Walmart and our location's customer service stays open until 10pm because we actually WANT to help people, NOT turn them away. read more

This is my local Walmart and I love going here because everything is so much cheaper here compared to other grocery stores or drug stores around the area. I usually get my makeup and toiletries here because I'm not about to pay the drug store price for the same exact product. The staff is nice and helpful finding you exactly what you're looking for. read more

I came in to the auto center on a tire that was going flat 20 minutes before they closed and they refused to help me. The two people at the front desk couldn't be bothered to even stop leaning on the counter. As I drove to go find help I saw that every stall in the garage was empty. Worthless. read more

Yes, I'm reviewing another Wal-Mart. Standing here in line for 15 minutes with 5 people in front of me. I really don't like when they only have one lane open and nobody bothers on a second: is the $8/hr really that hard for them to stomach? It's low prices as always, but the store is dirty with trash in random places on the ground and a lower class clientele. Again that is nothing to be surprised about at Wal-Mart but that doesn't make it any less annoying. Our cashier just walked away for 5 minutes to find a manager to ask a question about some damaged UPCs. Tired of this mess. UPDATE: Went back a second time the following day to return an item I bought. Customer service line moves surprisingly efficiently, but registers are still terrible. read more