I had visited this store in Dec/2014 and I was in awe of the designer gear available. I certainly viewed a plethora of good pieces in the handbag section. However, this place doesn't discriminate on the products that are consigned.
I kept an eye on a pair and noticed that these particular pair have not sold since they were consigned and were at the lowest nonsale price on the ticket. The craftsmanship did not represent the luxury brand well at all. If I could post pics on here, I surely would. There was a 60% sale of reg price, regardless of my suspicions, the staff insisted the heels were valid. I bought them "ALL SALES FINAL". The staff told me that the lady who brought those in had a receipt with the shoes and frequented the biz often with good designer garb. Well, a nagging feeling kept egging me the entire weekend, so I decided to take the shoes to NEIMAN MARCUS. Not one, but two shoe department employees informed me that my reservations were indeed correct. Replica Christian Louboutins are accepted into consignment.
I knew then that I had to return the shoes and inform the staff of CC, so they could be on point whenever that lady came in to consign. Businesses operate on reputation. The worst thing a viable business can do is dupe its customers right? So I returned to the store with the shoes and was handled a little rough by the consignment lady in the back where the clothing is first accepted. When I tell you they didn't appreciate my bringing the shoes back and my telling them that the shoes were fake, believe me! I had to tell them just because a receipt is presented with an item does not mean it's valid for replicas come with fake receipts as well as boxes and dustbags. There was a pair of valid CLs and I even showed the differences to the a couple of the ladies.
They were clearly scared to agree that the fake shoes were fake. Since they accept fraudulent shoes, it should be marked on the tags "REPLICA", instead of trying to pass them off as authentic just because of who brings them in. That's the oldest trick in the book: gain the confidence to then dupe. Whoever the consigner lady is, had done just that in taking the trust given to her by the store and then misusing that trust to cause harm to wonderful business. I wonder it that lady is THERESA ROEMER (http://www.nydailynews.com/news/crime/self-proclaimed-burglar-texas-closet-heist-sends-items-paper-article-1.1906627)
I'm positive in my belief that the broad who consigned those heels brings in alot of replica items and the store blindly accepts whatever she brings in. Hopefully, they will pay extra attention to her wares from now on. In the end, I was refunded and I learned a lesson and that's to continue to be a discerning customer, if I ever return to this store or any consignment store. Don't buy when your gut tells you otherwise.
When a problem arise such as this, I wasn't offered any kind on concession for my troubles. No "OOPS" gift card or additional discount card for use on a later visit or anything. That's not quality customer service, but hey, I don't own the store. read more