Ida, I was one of…read moreyour first patients when you started using the Altus Laser back in 2003. I received approximately 4-6 treatments with the laser and I have not had any razor bumps since and my skin is remarkably smooth. The treatments worked so well that I don't look my age of 60+ Thank you so much! Johnny

I scheduled a consultation with Ida, very hopeful after years of looking for an aesthetician…read moreexperienced with brown skin. The consultation room was a bit shabby and the lights were turned down very low, which I found strange. I asked why it was so dark and she said it's like this in all treatment rooms, so we spoke for 20 minutes in extremely low light. As we went over my skin concerns in the dark, I requested a treatment with 3 goals: reducing PIH (post inflammatory hyperpigmentation), clearing congestion, and general nourishment of my skin. Ida suggested using arbutin and kojic acid for the PIH. I asked if these were bleaching agents, because I love my skin color and am not interested in making my face lighter. She assured me that these were gentle and not bleach. But then later Ida referred back to our treatment plan as "bleaching", which obviously alarmed me. I said "bleaching?", and she again reassured me that was not the case. Very strange. She then told me that because I have sensitive skin that I needed to cover my entire face every time I'm in the sun, with a wrap around mask that reveals no skin. I balked at this, expressing reluctance and confusion. I'm from Jamaica where we have equatorial sun exposure and people still have clear complexions. I said I wasn't sure I could commit to that. She just kept insisting that it was the only way to prevent hyperpigmentation. She said that the skin color on my chest (which is lighter than my face) is my "true" color. I always thought that just my un-sun-tanned color. Hmm. After the session, I researched arbutin and kojic acid and read that the latter requires users to avoid the sun or it increases melanin production. So maybe this is why she was saying I would need to hide my face from the sun? I was confused. At that point I decided that I didn't want to use the kojic acid. So I texted Ida saying I didn't want to do the skin lightening treatment but still wanted to get a facial for the other goals (clearing congestion, nourishing my skin etc). She texted back that that was fine. But the next day I received a text from Ida saying that because I was "rejecting" her treatment recommendations that she could no longer work with me. I was changing my mind about skin lightening, not rejecting her advice. I was still looking forward to working with her. This was a strange and disappointing experience. I was really rooting for Ida as a black female small business owner, but I think she needs to work on a few things including misinterpreting a client changing their treatment goal as a rejection of her expertise. If you go to a restaurant and order a meal, then change your mind and ask for a different dish, they don't refuse you service. ‍

Came to Oakland and really needed to get some "touch ups" Love this medspa especially the great…read morecustomer service I get from Theresa! She's a gem and rare to hard to find stellar customer service these days There always on top of things with quick service got me in with an appointments the next day. The best prices they're procedures and products actually made a difference in my rosacea in only one visit. I'll be visiting them next time I'm in town. I had gotten the nanofractional skin resurfacing done. It's so worth it give them a try you won't regret it thank you Theresa!!

Ok...Tara - thank you so much for being an AMAZING and well informative esthetician. You made sure…read moreI had clearing from my doctors, I felt comfortable and understand with the knowledge you gave me about the routine you were about to do on my face, you ensured all my question were answered...I wouldn't have chosen anyone else BUT you to be the first person to give me a facial after dealing with breast cancer for the last two years. I'm not trusting anyone else with my skincare; you are a gem! Shukran, habibti!

Hello folks, this review is ... wow over 4 years from my initial appointment. As I was booking…read moreother appointments, i realized I haven't had to book a waxing appointment for my legs in years! Here are the results from areas I lasered: Legs - I haven't shaved or waxed my legs in 4 years. No growth to worry about, no issues. The only place I have hair is on my knees as I wasn't able to do laser on them due to scrapes from a running fall. It is funny to see the hair there when there isn't any elsewhere on my legs. Underarms - I occasionally do shave here. I used to have very thick, south asian underarm hair and shaving it just made it thicker over time. I do have light hair growth here, but the hair is so thin it's rarely noticeable. So yes, there is hair growth here but the discomfort of having thick underarm hair is gone! Face - unfortunately where I ended up having the most re-growth. I've had a unibrow my whole life and I was excited that lasering it would make it a non-issue. Unfortunately, I still get my brows threaded because the hair growth was the same. I do think the mustache area an d chin have less hair growth, but there is still more than I was expecting when getting it done. Overall - Nearly complete hair reduction in 2/3 body parts, with one of those covering half of me! I'm very happy and I've been considering if I should go back and do other areas.

Wow, shocked with the interaction I just had. Customer service is horrible. Making you feel stupid…read moreasking general questions. Very condescending one minute into talking to them and inquiring about their treatments and promotions. I just wanted to hang up. Her name was Maggie.. taking my business to a different location.

There's a reason this place has such high reviews. Everyone here is experienced, professional, and…read morethey go the extra mile. I've had filler once, Botox once, and two RF microneedling sessions and it's like the technicians are OCD. Three full passes, every patch of skin is covered, and the results are the best I've had. They give you time to numb, and they do a great job distracting you from the discomfort if you do decide to go for a more intense setting. Also, really helpful with the GLP, clear labeling on each syringe, and easy FaceTime with the doctor. I've never had to wait past an appointment time and there's always parking. Really grateful I found this spot. Note: Sheila did the rf microneedling if you end up scheduling that service. I normally have some white spots but after the service with her my entire face is covered and it shows in the results.

I want to start with the negative. There's barely any but one that pushed my button a little. That…read moreis to say that I wish the NP who saw me virtually had a little more etiquette. Coming from a healthcare setting myself, I am big on treating patients as people and not a box one has to check. Suffice to say, introduce yourself. I had to ask her "Who are you? Because you never introduced yourself." I believe that is basic etiquette. Second, I was quick to notice the lack of patience with which my call was handled hours after my visit, the one where I had a chemical peel. (There was a whole lot of information to remember before the visit and they don't all sink in until you're done and you get the kit.) Otherwise I had a pleasant experience getting my first peel with Sheila/Shiela. I'm now on my 4th day post-procedure and looking forward to the results. I also want to acknowledge the wonderful experience I had weeks before that with Joy, who did my Dermplaning Facial, although I wish I had known sooner that if I did both at the same time, I could've saved a lot more.

Shout out to Yasmin at the front desk, today. She is so accommodating and professional (not to…read moremention, drop dead gorgeous). So thankful for the service! Thank you!

I had a very disappointing experience with LaserAway. I paid approximately $1,000 for a package of…read moresix microneedling sessions on my hands, hoping to improve their appearance. Unfortunately, after completing the treatments, I saw no improvement, and one of my hands actually appears worse than before. I attempted to contact LaserAway three times to discuss my concerns, but no one returned my calls. I eventually went in for an in-person consultation and was told there was nothing they could do other than recommend that I pay for additional treatments. I understand that results can vary with cosmetic procedures, but I expected better communication, customer service, and accountability after investing this amount of money. Being told the solution was to purchase more sessions was extremely disappointing. Based on my experience, I would not recommend LaserAway.

I adore this place. There's a lot of parking at any time of the day so far. My appointment…read moreinstructions were clear beforehand. I came for Botox and she was great at making sure I knew what was happening during the whole process. She recommended less than what I thought I needed and it worked out way better going by her recommendation. My husband noticed the subtle changes but complimented it just looks like I'm refreshed.

I didn't want to leave a review because then people would know I get Botox and filler...but…read morehonestly I don't care anymore because Sonia's work makes me feel so good in my own skin. She made my thin lips look so perfect, I can't stop looking at them. She took away my wrinkles without freezing my emotions; she's got the steadiest hand and is an expert at her craft. If you're looking to get work done that is precise, affirming, and boosts your self esteem while looking super natural to others, this place is THE place to start that journey.

I've genuinely had such great experiences here with both Annie and Stephanie! I'd initially booked…read morea microneedling session with Annie but a few days before my appointment, my skin had what I thought was an allergic reaction so I called to reschedule, but was asked if I wanted to just come in for a free consultation instead. I did go in to consult with Annie on my reaction and she advised that I likely had eczema, which I've suspected for awhile but have been in denial about...lo and behold, my doctor later confirmed it was indeed eczema (!). Annie provided some really helpful product suggestions to help calm my symptoms (thank you, Annie!). Once my skin felt and looked better a few weeks later, I eventually went in for a microneedling session with Stephanie, who was also fantastic! I feel like I've found my people and cannot recommend them enough.

Sydney was really great she explained everything while doing my facial . she also addressed all of…read moremy concerns I will be coming back

I've been going to Beauty Unlimited for years and Fei has always been great. Her services are very…read morerelaxing, she explains everything thoroughly, and overall I've consistently had good experiences with her over the years. She's knowledgeable and makes you feel comfortable during appointments. The only thing I will say is that at times I felt a little pushed to purchase additional products that honestly are still sitting on my shelf unused. Besides that, she truly does great work. I'd just recommend standing firm on your budget and what you're comfortable spending. Overall, I still highly recommend her services!

I had a great experience! I have milia which are those small whiteheads that won't pop. She removed…read morethem all and gave me an awesome facial. She also massaged my arms, shoulders, and upper back (along with my face and head). The atmosphere is very pleasant and calming and you really can't beat the prices. It was $110 for a very comprehensive facial with extractions. I'm very happy.