In an out and under $80 bucks…read more You drive up, they scan your car and then escort you to the waiting room. They had a tv, coffee maker and clean rest room. The were all lovely, and made the appropriate suggestions and I did not feel like they were out to try to make money off of me. They showed me a few things under the hood, and even took time to see what the leak in my back tire was all about. DAMN Pot holes! Looks like we need to get the tire reattached to the rim to get a good seal. Drive up and drive out, its that simple!

got an oil change all went well. Went there with my other car asked for air in a tire was quoted a…read moreprice of 9.99$. I had gotten air there before for free. Why $9.99? For a customer?

I was in need of oil change as soon as possible because all of the sudden before my trip to Boston…read morethe oil change light Came on . I always try to take it to the deal I bought the car from but those appointments are given in days sometimes weeks. I stopped at my local gas station they didn't have openings until tomorrow. Then , I remembered near my office there is a jiffy lube , I have never tried this place before I came in hoping they would take care of the oil change quick . Lo and behold , they did . I had no idea that they do the impossible to take care of your car right away . The guys were nice , they mean business tho. They are here to work on your car. They have a coffee machine , bathroom conveniently located next to the customer service desk . Small waiting room and a tv to pass the time

Changed my oil, failed to reinstall lower engine cover. So now I have to purchase a replacement…read more Furthermore their inspection indicates they checked air pressure, yet I had to put air in my tires shortly after. So quality is out the window, and cost is no better than local mechanic. Disappointed and now their lack of attention requires me to spend money on a replacement part

If you ever need to get your automobile fixed this is the only place I'd recommend. Steve has…read morehelped me multiple times with my truck and also my Jeep. He is quick to investigate the issue and explains everything that is involved and lets you know the cost of parts and labor and also his prices compared to everyone else are VERY reasonable! He goes above and beyond and so do all the people working at this shop. Very helpful and friendly, they have integrity which is rare to find these days. When you deal with this shop it's like having your good buddy hook you up and help you out! Honestly I can't say enough good things about this business. When I was lied to by another person about what was "needed" I got a second opinion here and THIS was the correct opinion. It all went exactly how I was told. These guys really care about their customers and their work. You would be doing yourself a disservice by going anywhere else for your automotive needs! I will be going to them always and you would be wise to do the same! Best mechanics around right here!!

Excellent automotive specialist. Sully's is honest and has very reasonable prices. Nothing is…read morehidden as Steve explains everything at the onset. And, Lori is very knowledgeable in automotive skill. We would highly recommend Sully's Auto Care to everyone seeking to have their auto repaired the first time.

Ash was wonderful in explaining what was needed for my car repair. She was in constant…read morecommunication with me during the repair. The prices are fair and the work was completed quickly. Sullivan is my go to for repairs, brakes, driveshaft, oil change and tires.

Mike and his team provided great service and response time for a basic exhaust repair on my 2019…read moreSentra. Thank you for an honest job well-done and well- priced! Jim

Got my oil changed here recently. Rangelys took care of my car, didn't try to up sell me on things…read morebut did show me some maintenance I should have done on the car. Overall good experience and didn't take much time.

I believe I was profiled and they attempted to scam me. Nice try, they wanted a $120 for an oil…read morechange on my Prius. I questioned them on it and they told me that was the price of the oil, which is not true, I went across the street to auto zone and bought the valvoline brand full synthetic high mileage oil for $50. My boyfriend used to work there and told me that they were trying to charge me for a European car. Even if that is wrong and they wanted $70 for labor- that's criminal.

As a young woman, I personally find it incredibly hard to find a mechanic/auto shop that will:…read more 1. Not talk to me like I'm a moron. 2. Not try to rip me off. 3. Be fair with their prices and honest with their work. I've never had a bad experience at any Firestone, but these guys in particular are really just outstanding and really deserving of praise. I can't believe it's taken me this long to write a review! I've been coming to this location for about 4 years now. They are always kind, explain everything and are happy to answer any questions you may have. They are always happy to make recommendations, but never, ever make you feel like you're being forced into making repairs. They are honest, work efficiently and have great attention to detail. These guys really make an effort to get to know their customers, too, which is also rare in my experience. I had an issue in early 2016 where my car broke down on the side of the New Jersey turnpike. I was 21, had never had an incident like this away from home, and was just with one of my good friends. We were two young girls stranded in (what felt like) the middle of nowhere. I had it towed to the nearest Firestone, and the guys were great there, but they were having a really difficult time (I mean, they told me I may need to get a tow from NJ back to RI) locating the part that I needed (it was a small bolt that had snapped off). In a panic, I called my local Firestone to ask them for advice. Chic and his team were literal lifesavers on this day. They were able to identify the part number, locate the closest place the guys in NJ could get said part, and were the true reason my car was able to be fixed/driven back to RI. They went above and beyond here and I'll never be able to thank them enough for that. More recently, I had to get four new tires (which I dreaded) around Labor Day, and Mike worked with me to find the right kind of tire for me/a set that was in my price range. He made the experience easy and seamless. I just got my brakes and inspection done yesterday at this location. They were incredibly fast, kept me updated, and called me as soon as it was done. It was a Saturday and they seemed very busy, but it only took a little over two hours - which is incredibly fast to me, because I normally have to wait 3 hours for an oil change at my dealership. Their prices are modest and they always offer great coupons/discounts. I tell everyone I know to go see Chic, Mike, and the rest of these guys. They always go above and beyond and are overall a fantastic team.

I was a Firestone customer for a long time, hard to say how long but their paperwork still prints…read moreout my old address from 2018, so that gives you an idea. I frequented two locations in Warwick. A few years ago I purchased lifetime alignment because I planned to remain a customer. In 2025 over a few different visits my car needed more work than usual and I agreed to many recommendations. In December there was a problem right after repair work, but when I stopped by they asked me to give it more time/miles for the new parts to settle. I let them know I had just driven a fair distance to see family for the holidays but I agreed. Come spring, same issue and when I went back they confirmed what I was noticing and redid the prior repair job as it was still covered under warranty. I thought that was great, and I still do. But when my car was ready I hopped in to find a cracked windshield on the driver's side. Would have been hard to miss, both for me and the person that moved my car from the shop to the lot outside. An opportunity had been missed here, to let me know proactively that something happened. And then a second opportunity was missed when i got out of the car and walked back into the shop to ask what happened. Instead of addressing it, i was told they didn't know anything about my windshield. What a moment, and what a turning point after building trust in a business and returning loyally for so many years. I had my windshield replaced, and it cost some money and some inconvenience, but it was over quickly, and I'll probably forget about it. And I wanted to forget about Firestone, until now, a few months later, when something different came up with my new mechanic, who noted that it's possible the hardware may not have been replaced during a different service I had done in October 2025. At this, I throw my hands up and write my review. Again, the details of this won't matter with time but I'll remember how I was made to feel, and it's not the impression you want to leave with any customer. Leaving two stars for Anthony and Stephen, who are customer facing and were always respectful.

Either going to a dealership, or a chain mechanic shop, the prices are going to be the same - while…read morethey may be a bit high, you figure you're getting a professional level of service. Such is the case with this PepBoys location. I choose to pay a little more strictly for the service. Today I needed new brake pads and rotors and was given excellent service from Benjamin. They also kept to the schedule. I made an appointment for 3pm and they took the car right away and had it fixed in 90 minutes. They're my go-to car shop!

Long review but worth reading if you're considering servicing your vehicle here…read more I ordered four new tires with installation online and scheduled a 9:00 AM appointment at Pep Boys. I arrived at 8:55 AM only to find the doors still locked. At 9:00 they finally opened, and the employee at the front desk informed customers that the technicians were late, so no work could begin yet. The first technician didn't arrive until around 9:15, and nobody working there seemed remotely concerned that he was late for work while customers were already waiting. I left my car and returned later that day when the work was supposedly completed. In the parking lot, I immediately noticed one valve stem was missing a cap. When I went back inside, they handed me a random mismatched cap that barely fit the threads. Shortly after driving away, my tire pressure monitoring system began updating, and one sensor showed "unavailable." I also noticed one tire was losing air. Because I was rushing to an event at my daughter's school, I could not return immediately. The next day I brought the car back. To his credit, the employee at the front desk seemed overwhelmed and understaffed, but he genuinely tried to help. While assisting me outside with a diagnostic tool, another employee--presumably his manager--came outside and reprimanded him in front of me for leaving a customer waiting inside. They argued in front of me and even tried to pull me into the disagreement by asking for my opinion on how the situation should have been handled. Completely unprofessional. They eventually discovered they had forgotten to install a tire pressure sensor in one wheel, and the leaking tire had air escaping around the valve stem. While fixing it, another employee informed me that the leak I found (a separate tire from the one with the sensor issue) was caused by a barcode sticker had been left on the tire during installation, preventing a proper seal, so they had to remount the tire. He seemed amused by this mistake. After already making a second trip and spending hours there, I did not find it funny. When they finally finished what they could, they informed me that "Blake" had apparently taken the sensor programming tool home, so I would need to return again in two days when he was working. On my third visit, things somehow got worse. They informed me they had run out of the adhesive wheel weights needed to rebalance the tires and it would take hours for more to arrive. Sensing my frustration, one employee went into the garage and found some loose weights lying around to use instead. After waiting yet again, I was finally handed my keys and told that Blake still could not program the tire sensor and would call me back once he figured out a solution, but he did not know what the exact issue was because he was "out of the loop". It has now been well over a week, and nobody has called. This entire experience was so absurd that I honestly worry people reading this review won't believe it actually happened, but I assure you every word is true. Beyond the repeated mistakes, what stood out most was the complete lack of pride, professionalism, accountability, or quality control. Nothing was checked before returning the vehicle to me, and every visit uncovered another careless error. The condition of the store itself reflects the same lack of standards and pride. The front area was cluttered with trash, dirty rags, random boxes, and layers of dust and dirt that looked like they hadn't been cleaned in months. It genuinely appears that nobody from corporate Pep Boys has inspected or managed this location in years. This was easily one of the worst customer service experiences I have ever had.

Walked in, no appointment. They were able to look at my car immediately. This wasn't the first…read moretime this has happened. They are extremely professional, courteous and knowledgeable. They go the extra mile and there is no pressure at all for additional items they find. They give you a list, if necessary, and say give us a call if you need us. I wouldn't hesitate to recommend family members who have young ones in their cars to come here for work. You'll drive away knowing that your vehicle is safe.

To Whom It May Concern,…read more I am formally filing a complaint regarding my treatment by the Midas location on Reservoir Avenue in Cranston. I have been a loyal customer for approximately four years. On the day in question, Nick instructed me to drop my vehicle off at 8:00 a.m. for service. I did exactly that. After receiving no communication for hours, I called around 11:00 a.m. and was informed that my vehicle would not be serviced. The fact that no one contacted me and simply left my vehicle sitting there for hours is completely unacceptable. My time was wasted, and no service was provided despite my willingness to pay for the work. I also find it deeply concerning that personal feelings appeared to play a role in this decision. Business decisions should be based on professionalism, not personal disagreements. I specifically want to address Nuno Aguiar. I purchased a vehicle through him and have spent thousands of dollars repairing and maintaining it since buying the burden of a "car". That experience has been a significant financial burden, and I cannot ignore the role it has played in my loss of confidence in this business. I also want to address Rob, who hung up on me during our conversation. Regardless of any disagreement, hanging up on a long-time customer is unprofessional and disrespectful. The facts are simple: I was told to bring my car in at 8:00 a.m., I complied, I received no communication, I had to call for answers myself, and I was ultimately denied service after waiting for hours. That is not acceptable customer service. Midas has lost a customer who trusted this business, paid for services, and remained loyal for years. My trust in this location has been completely broken, and I will be taking my business elsewhere. In addition to the significant mechanical issues I experienced with the vehicle I purchased, I was also subjected to conduct that I found unacceptable and unprofessional. During my interactions with the dealership, I was met with threats, vulgar language, and obscene remarks. Nuno Aguiar's son, Tyler, followed me outside and made threatening comments directed toward my boyfriend. I found this behavior intimidating, inappropriate, and completely inconsistent with the level of professionalism customers should expect from a business. I attempted to address my concerns regarding the vehicle and sought a reasonable resolution. Instead, I was left feeling disrespected and mistreated. Regardless of any disagreement, customers should be treated with courtesy and professionalism. The conduct I experienced fell far below that standard. Based on my experience, both the condition of the vehicle and the manner in which I was treated were extremely disappointing and unprofessional. I expect this complaint to be reviewed by management and documented accordingly Angela Michael

I've been having trouble with my battery in a high mile, older vehicle. When AAA jumped it a few…read moredays back, the driver told me that the battery needed to be replaced. I had a couple of estimates and was ready to go to a shop I use on occasion when a buddy referred me to The Battery Shop. I gave them a ring and they said to come by any time, no appointment was needed. My friend couldn't have given a better description. My battery was replaced in 15-30 minutes (closer to 15), and the job came in at the low end of the estimate range they quoted me on the phone. The price was $35 and $140 LOWER than the other two estimates I was given by competing garages. I won't hesitate to use these guys again. My friend has been using them for 25-30 years and has nothing by glowing reviews of their knowledge and level of service.

Everyone has been servicing my 2007 Tacoma for awhile few years. They always do a good job, honest…read moreand upfront. Pretty fast. They also do state inspections without issue. Just call ahead before you bring the car in.

This is YOUR place for ALL car repair!!!…read more I happened upon this place a couple years ago because it was close to work and I needed a repair. Impressed from the start and all the way through. Customer Service? Very friendly, responsive, knowledgeable. Car service? They fully diagnose your car, send you videos if you're not there or walk you around the car if you are. Loaners? YES! If you agree to repairs, they put you in a courtesy car. The technicians? TOP NOTCH. They say they pay higher to recruit the best techs and it shows. Last but not least...TRUST. The folks here tell it like it is, recommend the service needed and show you the cost without trying to push you into the service. They know what they are talking about and I've seen Mike and Abbi explain of in the simplest terms to the highly technical response so the customer understands. Primary Care is a hidden gem in Warwick. In today's world where dealership service center don't have room or time for you or your car, Primary Care knows the names of their loyal customers, makes you feel welcome every time, and gives us less talented home mechanics peace of mind that the repairs are done right. As much as I fear reviews like this are going to increase the customer base and maybe make Primary Care more popular and crowded, they deserve our business. Great shop...even better people!!'

Common complaints for Primary Care Auto Repair (located in Warwick, Rhode Island) center on…read morehigh-pressure upsells, diagnostic fees without the requested fix, and perceived overcharging: * Unrequested "Laundry List" Estimates: Customers have reported bringing a vehicle in for a specific issue (such as an air conditioning repair) only to receive a massive list of recommended add-on repairs totaling thousands of dollars (e.g., oil leaks, wiper blades, light bulbs, and door locks). * Failure to Complete the Main Task: Reviewers noted instances where they declined extra recommended services, and subsequently realized the primary problem they came in for (like recharging or fixing the A/C) was never actually performed. * High Diagnostic and Pre-Trip Fees: Customers expressed frustration over paying substantial inspection or troubleshooting fees (such as hundreds of dollars) when the core repair was left unresolved or disputed. * Disputed Discoumts and Pricing: Complaints occasionally mention that promised promotional offers or coupons (e.g., $25-off mailers) were not honored at checkout, or that minor replacements (like wiper blades or basic maintenance items) carried marked-up pricing