I purchased 4 new tires with road hazard on October 31. When I had a nail near the side wall requiring a new tire last week, I went back to use my warranty. They charged me as if I had no history with them at all and no warranty. They then tried to convince me they were doing me a favor. They charged me for the tire, disposal, 70 dollars labor to change the tire and new road hazard care. This was at their Post Rd. location, but same management. Very frustrated! Will not spend more money at this business. There are so many other tire shops! read more

I was extremely impressed with the technician as well as the time and concentrated effort he put into solving my issue. The gal the front desk was also extremely helpful! Don't hesitate to use them for your car care needs! read more

I called this place on Friday. I told him I had to interlock device. I'm having suspension noises and I have a check engine light. They told me to come in Monday when I came in Monday. They told me they don't service cars with interlock device. read more

Super quick and easy to schedule (even online booking feature). Very transparent and offers many ways to pay the price. They actually take you to go see the car as they wrap up and show you whats up with it. Has that local mom/pop feel but with all the perks of the big chain companies like online scheduling, quickness, clean waiting rooms, etc. I also am struggling financially and they seriously did not make me feel embarrassed about asking for prices etc. Thank you guys truly. read more

most horrible place... I went there today to have my ac checked and possibly fill my compressor. the mechanic looked at it and said he is pretty sure it needs to be emptied and filled , he said possibly there could be air in the line.. then the lady that works there took me out to the waiting area and explained how much it was gonna be 312.00... I said ok.. I'm like literally so desperate to get my ac fixed for my kids. Then the lady said she had some news for me and that the technician said he think my compressor is no good. And that it was gonna cost me 1300.00 I said I didn't have that .. and I would bring it back when did... then she charged me 312 fo the recharge... I usually don't complain but come on you couldn't just charge for the Freon? Most places will not charge the whole recharge if it doesn't work.. I honestly feel scammed like they knew it wasn't gonna work. so disappointed I WILL NEVER GO THERE AGAIN... and you shouldn't either! read more

Made an impromptu appointment...taken in in less than an hour. Oil change with an old coupon (theirs don't expire!). Service was completed in less than 30 minutes. Michael and Kayla were very personable. Seamless. (Seems like the most negative reviews were several years ago) I'd go back in a second. read more

This is YOUR place for ALL car repair!!! I happened upon this place a couple years ago because it was close to work and I needed a repair. Impressed from the start and all the way through. Customer Service? Very friendly, responsive, knowledgeable. Car service? They fully diagnose your car, send you videos if you're not there or walk you around the car if you are. Loaners? YES! If you agree to repairs, they put you in a courtesy car. The technicians? TOP NOTCH. They say they pay higher to recruit the best techs and it shows. Last but not least...TRUST. The folks here tell it like it is, recommend the service needed and show you the cost without trying to push you into the service. They know what they are talking about and I've seen Mike and Abbi explain of in the simplest terms to the highly technical response so the customer understands. Primary Care is a hidden gem in Warwick. In today's world where dealership service center don't have room or time for you or your car, Primary Care knows the names of their loyal customers, makes you feel welcome every time, and gives us less talented home mechanics peace of mind that the repairs are done right. As much as I fear reviews like this are going to increase the customer base and maybe make Primary Care more popular and crowded, they deserve our business. Great shop...even better people!!' read more

This past week I took my car to Primary Care Auto Repair in Warwick. I am heading to FL this month and need my AC recharged and would also like a pre-trip inspection to ensure my car is road-worthy for my long trip. I met with the service advisor, Josh Gebar to review the work I needed done. I have been having AC problems, so I let him know that was a priority. The pre-trip inspection cost was $230. They provided no breakdown on the invoice detailing what was performed or the hourly rate for labor. In addition to the pre-trip inspection cost, they identified several areas which were tested or checked out with a repair cost assigned for each for my approval or rejection. Besides the AC which needed to be recharged, they brought to my attention several other areas including oil leaks, burned our light bulbs, brake lights, wiper blades, and right door lock. Since I have not had any noticeable oil leaks in my driveway and never need to add oil between oil changes, I declined that service repair estimate which was $3,097. I also declined the wiper blades replacement estimate for $66. What made this ordeal so frustrating was that after I dropped off the car, Josh called me seeking my approval for the repair of the laundry list of items they identified that needed attention. Most I declined like the oil leak repair, wiper blades, and right door locking mechanism. When I picked up the car, I realized nothing had been done about repairing or recharging the AC. Josh told me I rejected that service! How absurd can that be? Remember, the main reason I brought the car in was to have the AC repaired because I was going to FL for the winter! Josh did everything in his power to try to prove me wrong, he said "we have all phone calls recorded and you rejected the AC repair" The total invoice was $492, nearly half of which was for the pre-trip inspection and the balance apparently for troubleshooting. There was also a "fees" item listed for $31. No idea what this is for. I also brought in a flyer I received at home which indicated I could receive $25 off my bill, which never happened. At the end of the day, the only actual repair work performed on my car was replacing a front fog light! What is it worth to keep the customer happy? What are the takeaways here? A negative review on Google and Yelp could end up costing you customers. This one, for sure. read more

I brought my Tesla model 3 to primary care auto today for 4 new tires, an alignment , a cabin air filter and new wipers. Jeff Roy's team did great work after an accurate estimate. Mike the manager made sure all work was done on time as scheduled. This is a great place!!! read more

Tried to overcharge me on several things to pass inspection. After a second opinion found out how MUCH they tried to overcharge...

Absolutely love primary care! They are so thorough and sent me a video of the work that needed to be done and also found other issues that needed to be addressed. You get what you pay for, and although nobody likes paying for car repairs I know my money is well spent when dropping my car at primary care. The young man at the front desk was super friendly and informative. They also offer 100 day no interest payment plans. read more

If you're looking for a reliable repair shop, this is the place. I have a 91 year old Mom who is in hospice. They went above and beyond to get my car fixed so I could get out of state to be there with her. I've been driving back and forth for a few months now and they even cleaned my car because I haven't had the time to do it. Go see Jeff and I'm sure you will be pleased. read more

Brought my car for an oil change. Shortly after engine seized up, was told by another auto place it had no dipstick or cap, meaning Primary Care Auto messed up my oil change. Cost me $7K. Called Primary Care to simply be removed from their mail list as I don't want reminders of their terrible service. Was told it wasn't them as if I didn't know who gave me the oil change that immediately caused engine failure. It's many months later and still getting mailers, they would not even remove me from the mailing list. Take you car literally anywhere else. read more

From the girl working the desk to their service, they are terrible. Dropped off an SUV for a headlight bulb replacement. Three days later still not done, but lots of excuses and justifications. I wouldn't trust these fools to put air in a tire. UPDATE. Took the vehicle to Midas, it was done on an hour, go figure. read more

Even when they are extremely busy, the staff and owner are reliable, quick, and helpful. My favorite thing about this place is how they check on the repair a few days after by text. Wish more places were like this! read more

All industries have leaders that push the envelope a bit and set the bar a little higher. The car repair business in Rhode Island has Primary Care Auto Repair. These folks have customer service down. Little convenience things like a key drop and secure lockers to pick up your vehicle after hours but most importantly the willingness to hear customer concerns and provide quality thoughtful advice. A headlight issue on a family vehicle has unearthed potential shenanigans at a highly "reputable" car dealer. Suffice to say big headache. These folks --specifically Jeff -who I spoke to took the time to help us navigate this process and I am confident they will see us through to a positive outcome. Highly recommend. read more

Won't be go back their service advisor practley walk away from me when I was talking about my insurance ,Endurance,,to cover the Fees to fix my Benz ,said it could take all day to get a claim oked,,I took it elsewhere..glad I did..Done ,,rc read more

What a great auto repair shop! Can't say enough good things about this place. Customer service is top notch! They text you video of you car and highlight the problem areas. They have convenient drop-off after hours. We even got a goodie bag when checking out! Looking for a fair and honest auto repair shop? Look no further than Primary Care Auto Repair! read more

They did an awesome and quick job fixing my '98 Subaru Forester to make it safe and drivable again. They were extremely thorough in showing what they were going to fix and why, and even sent us a video going through the car. As the cherry on top, when I picked the car up there was an envelope containing the maintenance record along with a cute pen, lollipops, hand sanitizer and an ice scraper. I really appreciate little things like that and it's great to see an auto repair place that goes above and beyond. My car will go back in a couple weeks to finish up everything that needed to be done, and I have no doubt that they will do a great job! Thank you Primary Care! read more

I have been a customer at RI Tired & Service for a number of years now, bringing in a number of different vehicles over that time. I have seen a tremendous effort of late from their service staff to be courteous, helpful and non-pressuring. As someone who HATES to have to car repairs and issues, I appreciate that they don't talk to me like someone who should know everything about my vehicle - I don't - that's why I am bringing it to you! Over the years we have purchased tires and have had minor and major repairs. Our recent experience is worth sharing - major work was needed and after I agreed to the quoted price, I received a call a day later from Jeff informing me that the work they thought they needed to do was actually slightly different, now that the tech had begun to uncover and open. His call was actually to inform me that the price would be LESS than they quoted, because they did not have to do something they originally thought was needed. As one can imagine, I really appreciated this, and for many reasons. While I certainly was happy to not have to spend more money, I was thankful for their integrity and honesty in a moment that they could have just done the work and charged me the original price. Having car repairs and servicing is never going to be something I look forward to or enjoy. But RI Tire & Service's attitude, approach and ability at least makes it less of a frustrating experience. Knowing I am working with friendly staff, experience techs, and being charged fair prices makes a big difference. read more

I used to think this was a great and fair place to go. But, I am not sure what happened to it. I've been this shop about 4 times over the past few years. They were always very upfront. But now they seem to have switched to what I call the "Ransom Method" of car repair. Where they take the car in the shop and only after a 30 minute plus wait, do they give you even an idea of what the price would be. Bear in mind, I was going to get a tire patched, and another replaced. But I was told an assortment of concerns and recommendations. I had been there before for a replacement tire, and was taken to the tire rack to pick a used tire from the rack. This time I was told what would be available. Only to find out later (from their website) I made much cheaper choices from their stock. I will not be going to this shop again, and I recommend you to not go there either. It seems to be a trend that shops start up simple and honest, and then rip into customers to make a few more bucks after they develop an honest reputation. read more

I took a gamble based on Yelp reviews (almost a year ago?)....and I haven't been sorry yet! Jeff has built a solid reputable business..... I don't drive a 200k car and he is an honest straight-shooter and runs his business as such. Everyone on the team are great! What you get with Primary Care Auto? A solid positive experience! Jeff, Sherry and AJ......the whole team! give them a try, you won't be disappointed! read more

I am new to the area and needed a mechanic for my 2007 Cadillac STS (notoriously a headache). Primary auto was outstanding. They had me bring the car in the day I called, they sent me videos and quotes that day of what was the issue as well as addressing other problems. It was very reasonable and very hassle free. 10/10 recommend. read more

When I first went to Primary Care I was a bit apprehensive because I had an older car with a lot of problems. Not only did they fix it to practically brand new they also came in $100 cheaper than the quote they gave me... twice. I have never had that happen. Not to mention they are extremely customer service oriented. Jeff calls, texts, and emails customers regularly to keep them updated and even sends YouTube videos of repairs progress. Always super friendly and professional. And more than fair on quotes and prices for jobs. Great group of people. Highly highly recommend. read more

Great team of people, and great service. I had to bring my vehicle here multiple times for various things, and I was always met with professionalism and great deals. read more

Excellent service, I never felt pressured. They were honest and took good care of me and my auto. Will return. read more

I'm in the area for work and they refused to let me make an appointment for a wheel alignment. Apparently they will only service your car if you live in the area. It's not like this is a service coming to you, you go to them. Not sure what their issue is, but discrimination like that was outlawed 50 years ago. This place is a lawsuit waiting to happen. read more

It's never fun to have car trouble, but when it does happen, it's great to know there are people like Jeff, Ashley and the rest of the team at Primary Care. They not only got me back on the road the next day, but right from the start, they treated me like a friend. Ashley even gave me a ride back to my home (twice) while they worked on my car. read more

Just had my vehicle's oil change done by these guys after being referred by my coworker and they were great! Jeff was absolutely wonderful and so nice. He helped me set up my appointment and took my payment. They came and picked my car up at my office and returned it rather quickly. They vacuumed my floors, wiped down my dashboard and gave my a complementary air freshener. They did a multi point inspection and identified my shocks were leaking, but I was not pressured into having the work done there at all. I used to have my oil done a Pep Boys until my vehicle's started coming back with issues. While their $19.99 oil change specials were easier on the pocket, I'd rather pay a little more for a better quality service and experience. They have gained a new loyal customer and I will absolutely bring all three of my vehicles there from now on. read more

Not sure how I feel anymore with these guys. Still looking for a shop I can trust and doesn't overcharge.

The shop and the manager, Jeff, are very friendly and very professional. They really do seem to care about your car repairs and maintenance.

Some really dedicated nice people work here. They clean the inside of your car after every service with a air freshener. Very nice perk. I suggest coming here. read more

I was astonished by the service provided. They washed my car following a $34 service performed. They were also $250 less expensive on service which was removing wheel locks for which I lost the key. Awesome service! read more

Great place. Got exactly what I wanted and paid the price I was quoted. Front counter person was very nice and helpful. Would definitely go again. read more

Great service, knowledge and prices. Always giving away gifts and discounts for its loyal customers

Wonderful customer service, great looking shop, extremely honest and attentive mechanics. Saved HUNDREDS!! They are the best and I will never go anywhere else. read more

Very happy with my service. I work full time and they offered to pick up my car at work and return it!. What a relief, I wont have to ask others to help next time.. read more

One of the worst places to get an oil change and filter change. I do not recommend anybody who likes keeping their car as a daily driver to stop in to this skid row of a shop. Jeff will lie to you and convince you to pay for more than what you originally bargained for. Stay away. read more

Waited for two hours for 2 used tires. Had 2 people come in after me, their cars were brought in before mine. Will use a different company next time for sure. Tires were $35 each, but after all the added fees total came out to $110 for 2 tires. In my opinion you can get better service and much less fees elsewhere. read more

Had the opportunity to try out RI Tire & Service this past weekend. Took the car in for an alignment and the manager, Jeff, told me about a hazardous issue with my Intermediate Steering Shaft (that I was partly aware of) and then quoted me a great price to replace it. I've had my car looked at by two mechanics previously who could not figure out what my steering problems were and Jeff diagnosed, located the part, quoted and called me in less than a half hour after I dropped the vehicle off. My steering is now silent and I feel safer about driving my car. Also, RI Tire & Service is one of those shops that actually has PHONE ETIQUETTE. That is something nearly lost from your average car shop. They were a pleasure to deal with and they leave the interior and exterior of the car better than when they found it. Their prices are reasonable. You can't go to a professional shop expecting to get eBay prices on parts. You just can't. They have to coordinate the drop off of those parts so you're also paying for the convenience of not having to pickup your car, get the part, and find another time to drop it off. Simple as that. I've been wasting time trying to coordinate with unreliable "private" mechanics with my own parts for too long. Give RI Tire & Service a try. read more