We love going out to this place, and eating out is a real treat usually, but my experience tonight was awful enough to make me question ever going back...
We arrived around 530, and the restaurant was about half full, and many people were eating. Our server greeted us and offered us soup - i accepted, and my companion declined. A few minutes later, she came back with two soups, and before we had a chance to protest, she was gone. Once we straightened out which soup was mine, we were brought a steamer of rice and two sets of wraps, almost an hour before our food arrived. My companion asked right away for more wraps because we both use several packages (#1). This was around 545. I ate my soup, and we went and selected our food to be stir-fried. While waiting, we noticed that there were 7 or 8 dishes ahead of us, but we were ok. The wait would be worth it. So we waited and waited and waited. There was no way 8 dishes were taking this much time. At 642, i asked our server about the dishes and the length of the wait. I also reminded her that we needed extra wraps (#2), and she went away to see about the delay. She came back and explained they were very busy (half the tables were full at this point), and our food would be another 15 minutes. At this point, we began to get annoyed, and we were discussing whether to stay and wait. Shortly thereafter, a different server arrived with 2 plates. My companion immediately identified that her plate was wrong. It was covered in noodles, and she had not put ANY on her dish.
This is when we get up and prepare to leave. Yet another server, later identified as the manager, brushes by us and places two plates on our table. Who knew what happened to the plate she had been previously offered, but they had found her dish. Not wanting to waste the food or create a scene, we decided to accept the food, despite its presentation, and eat what we had ordered. No surprise, we ran out of wraps, and my food got cold as we waited for our server to bring something we had been asking for all night.
My spicy dinner was hot enough to finish the water i had been given over an hour and a half ago, and despite my efforts to attract our server's attention, my glass went unfilled. As a matter of fact, our server abandoned us completely. We had to go to the bar to pay and when i asked to speak to the manager. I was told our issue was resolved, and he was completely unappologetic.
Did i mention the two other tables that arrived after us, ordered the same service, and were gone before we were even served.
Now clearly our food was forgotten or somehow the order for cooking was mixed up... and all we wanted was to have the situation acknowledged and perhaps an appology from the manager. Instead, we left even more upset by the behavior of the manager.
Mongolian Village, you lost more than a tip tonight. You lost a regular customer. read more