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    Monarch Transport Group

    1.3 (84 reviews)

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    After being told immediate pick up
    Kaukeb Y.

    Update to "Owners response" Your response is exactly the problem--it glosses over key facts and continues to sidestep accountability. Let's get a few things straight: The BBB may have acknowledged your contract, but that doesn't excuse the lack of professionalism and zero communication your team showed throughout the process. A contract doesn't give you the right to mishandle customers or hide behind vague excuses when things go wrong. As for your claim that I was "informed throughout the process"--that's simply not true. You never once provided the name, contact info, or even a confirmation of the supposed carrier. If your "only job" is to assign a driver, how do you justify saying the service was rendered when no driver ever actually materialized? Saying someone canceled without proof is not fulfillment of a service. Let's also address the deposit: You state it's non-refundable once a driver is assigned and pickup is scheduled. But here's the problem--you never assigned a driver and never scheduled a confirmed pickup. The driver allegedly canceled due to "emissions"--a vague excuse that conveniently lacked any evidence. That's why my bank sided with me and refunded the charge: because from their investigation, no legitimate service was ever provided. Would you like me to upload proof of that refund, or are you going to keep pretending this was handled appropriately? You keep citing "industry standards," but when we contacted other companies, they didn't share your interpretation of those standards. In fact, the company we ultimately hired provided immediate transparency, timely communication, driver options up front, and accurate pricing. No bait-and-switch. No radio silence. No stress. The truth is simple: you never delivered on your promises. You had a chance to correct the situation, and instead, you chose to ignore it and keep money that wasn't earned. That's not a misunderstanding--it's bad business. Just read through all your reviews on Yelp. Most of them being one star...And tell me how it's funny that you misquote yourself! I'll definitely be updating BBB in regards to this. Your response on Mikes review, completely contradicts what you told us. Since a driver never attempted to pick up our vehicles if they "cancelled" or were "stuck in emissions" like you're contradicting statements are. Clearly my messages were that they were stuck in emissions and not that anyone cancelled until I called your office and was told they cancelled and nothing about emissions or an auction. Sooo, how then did a driver "attempt" pick up? I guess per your words, we were definitely due our deposit. I'll also post a screenshot of your response in case you decide to go back and change your lies haha "As per our terms and conditions, our service is considered rendered once a carrier is assigned and attempts pickup, which is why the $200 deposit was not refunded."

    Monarch's claim that they are the direct shipper and insured.
    Donald H.

    So it keeps going. I finally heard back from the transporter's insurance company that Monarch chose to utilize to move my trailer. As it turns out the insurance company has notified me that said transporter does not have a valid policy with them. Either at the time of the damage or currently. I would not contract with Monarch to move dog feces from my backyard to the trash can. These guys are a complete joke. Avoid at all cost!

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    3 months ago

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    1 year ago

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    13 days ago

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    4 months ago

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    Review Highlights - Monarch Transport Group

    But we had a great experience, my car was picked up by a super nice transport guy with an enclosed carrier, and was delivered the next day (MI to MN, in February).

    Mentioned in 2 reviews

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    I don't even know where to start. After hours of digging through Google, Reddit threads, Yelp…read morereviews... you name it, I was genuinely overwhelmed trying to find the right company to ship my (new to me) classic car (1967 Mustang). It feels like every transport company has either horror stories of the car falling off the trailer and the driver didn't have insurance, car was taken to the Mexican boarder and never seen again, or obviously fake reviews. I eventually landed on Zip Auto Ship for two big reasons. First, the sheer number of legit 5-star reviews. Not AI-written nonsense, no bots, actual people with real experiences. I honestly didn't believe it at first. Second, I called and spoke with Josh, and that conversation alone pretty much sealed it. He didn't give me the usual sales pitch. He walked me through how the process works, why prep and proper insurance coverage matter, and how carefully he vets the carriers he works with. It was clear he actually cares about doing things the right way, and that immediately put me at ease. For context, I got five quotes total: two from friends' recommendations, two local companies, and then Josh at ZipAutoShip. Not only did Josh have the best reviews and the most transparent communication, but his quote was the best price by a noticeable margin. About 10% cheaper than everything else I looked at. And again... zero pressure. No pushing, no guilt-tripping, just straight answers and a fair number. From there, he made the whole thing ridiculously easy. He took my info, contacted the current owner on my behalf, coordinated everything with the carrier, and lined up the pick-up and delivery without me having to babysit the process. The car showed up at my door in Little Rock four business days after my first call with him. Smooth, simple, exactly what you hope for when shipping a vehicle but rarely get. And honestly, one of the things I appreciated most: he didn't spam me afterward. No "hey can you leave a review?" messages, no follow-up hustle. Just a job well done and letting the work speak for itself. That actually says a lot about the kind of business he runs. If I ever have to ship a car again, there's absolutely no question I'm calling Josh. Save yourself the headache and just go with Zip Auto Ship.

    I originally hired another company to move my car up to NY. After they completely dropped the ball…read moreon any of their promises, I reached out to Josh. He was very sympathetic to my problem and got right into finding a solution. Within one day, he sourced another carrier, gave me a promised pick up date and supplied the carrier's proof of insurance to ease my mind that my car would be covered if damaged. Josh is an all-star who takes great pride in is work in an industry that is filled with less-than honorable people. It's one thing to make a promise, it's another if they can actually deliver on the promise - that's where this company excels!!!

    Monarch Transport Group - vehicleshipping - Updated May 2026

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