NGL The bad reviews scared me-- I didn't see them until after I had signed my contract and had two sleepless nights worrying about getting scammed. But they found someone who got my car here safely, fast, and for way less than other transport co. quotes. But we had a great experience, my car was picked up by a super nice transport guy with an enclosed carrier, and was delivered the next day (MI to MN, in February). I received texts and calls every day they looked for a driver, and my quote was within $60 of what I paid. So, I would totally use Monarch again, they did a great job communicating and getting the job done, at least in my situation. read more

Monarch Transport Group - I'm a real customer, and had a good experience :) - Vehicle Shipping Near Me - Naples, Florida

Terrible communication . Lies . refused to reply to emails. What people say on here is true. when you have a bad experience it's a terrible one. You are rolling the dice if you use them. they charged me a cancellation fee after they couldn't supply the date the date of transport that I was very clear it had to arrive by . I missed my appointment because they couldn't deliver on the date I needed . When they finally found a driver, it was too late. I did not accept the trip and then they told me it would be several hundred dollars more than I was quoted. And when I declined, they charged me a cancellation fee. I tried to contact them and they just kept giving me the runaround and putting me off. read more

DO NOT USE MONARCH!!! They are the absolute WORST!! They never picked up my camper on the agreed upon date. It had to be moved because I had sold my home and was moving. Thank goodness I was able to get a different company (Apex Hauling) to quickly move my camper and after my camper was delivered Monarch was still telling me they were waiting on a driver, after I told them to cancel and that my camper had already been delivered. Then they had the nerve to slap me with a $152 cancellation fee even though they never even had a driver and it was 2 days past the date my camper was to be moved. They refused to remove the fee. They are the WORST company I have ever dealt with. Don't waste your time with these scammers. Research all the bad reviews first and steer clear!!!! read more

Update to "Owners response" Your response is exactly the problem--it glosses over key facts and continues to sidestep accountability. Let's get a few things straight: The BBB may have acknowledged your contract, but that doesn't excuse the lack of professionalism and zero communication your team showed throughout the process. A contract doesn't give you the right to mishandle customers or hide behind vague excuses when things go wrong. As for your claim that I was "informed throughout the process"--that's simply not true. You never once provided the name, contact info, or even a confirmation of the supposed carrier. If your "only job" is to assign a driver, how do you justify saying the service was rendered when no driver ever actually materialized? Saying someone canceled without proof is not fulfillment of a service. Let's also address the deposit: You state it's non-refundable once a driver is assigned and pickup is scheduled. But here's the problem--you never assigned a driver and never scheduled a confirmed pickup. The driver allegedly canceled due to "emissions"--a vague excuse that conveniently lacked any evidence. That's why my bank sided with me and refunded the charge: because from their investigation, no legitimate service was ever provided. Would you like me to upload proof of that refund, or are you going to keep pretending this was handled appropriately? You keep citing "industry standards," but when we contacted other companies, they didn't share your interpretation of those standards. In fact, the company we ultimately hired provided immediate transparency, timely communication, driver options up front, and accurate pricing. No bait-and-switch. No radio silence. No stress. The truth is simple: you never delivered on your promises. You had a chance to correct the situation, and instead, you chose to ignore it and keep money that wasn't earned. That's not a misunderstanding--it's bad business. Just read through all your reviews on Yelp. Most of them being one star...And tell me how it's funny that you misquote yourself! I'll definitely be updating BBB in regards to this. Your response on Mikes review, completely contradicts what you told us. Since a driver never attempted to pick up our vehicles if they "cancelled" or were "stuck in emissions" like you're contradicting statements are. Clearly my messages were that they were stuck in emissions and not that anyone cancelled until I called your office and was told they cancelled and nothing about emissions or an auction. Sooo, how then did a driver "attempt" pick up? I guess per your words, we were definitely due our deposit. I'll also post a screenshot of your response in case you decide to go back and change your lies haha "As per our terms and conditions, our service is considered rendered once a carrier is assigned and attempts pickup, which is why the $200 deposit was not refunded." read more

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So it keeps going. I finally heard back from the transporter's insurance company that Monarch chose to utilize to move my trailer. As it turns out the insurance company has notified me that said transporter does not have a valid policy with them. Either at the time of the damage or currently. I would not contract with Monarch to move dog feces from my backyard to the trash can. These guys are a complete joke. Avoid at all cost! read more

Monarch Transport Group - Monarch's claim that they are the direct shipper and insured. - Vehicle Shipping Near Me - Naples, Florida

They are SCAMMERS and use BAIT & SWITCH tactics. They charge you a $200 non-refundable fee, never book your transportation at the date they agree to and will tell you the driver "canceled," but they will find you another driver that will cost nearly DOUBLE the original agreed upon rate AND charge you more for ANOTHER DEPOSIT "due to the increased rates", so you're obligated to pay to get your vehicle transported. They were several days late, they barely communicate after taking your deposit, they do not give you accurate tracking information. The entire time dealing with this was stressful and very inconvenient. I can care less about customer service, but do the job that we paid you to do AND be transparent! The least you can do is tell us that you're busy and working on it instead of ghosting and leaving us wondering if we'd ever get the car picked up or if the car was stolen during transport. They also lied to us about why type of trailer that our car would be transported in. Have you been a victim by Monarch Transport Group? We have, and so have TOO MANY people if you check all of the negative reviews on Google, Yelp, Facebook, BBB, Trustpilot, Birdeye, and Reddit. (Be sure to filter and sort through their fake positive reviews - that's all they do instead of actually doing their jobs). They need to be reported the right way. Federal, State, Local, internet complaints need to be filed - they are messing with consumers' money, livelihood, time, and energy. It's crazy to see how many people have been scammed over and over again by them, many with similar experiences. Here's how the internet says to report them. Please help file your complaint so other consumers aren't being scammed and swindled by Monarch Transport Group. Thank you for your time and efforts -- if we unite and everyone reports this company, we can make a difference. 1. File a Federal Complaint (FMCSA) Since this company is a licensed freight broker, the Federal Motor Carrier Safety Administration (FMCSA) is the primary agency that handles complaints against them. You can report issues such as unauthorized operations, insurance problems, or service failures. -File a Complaint online: https://nccdb.fmcsa.dot.gov/ -Phone: Call the toll-free hotline at 1-888-DOT-SAFT (1-888-368-7238) between 8:00 AM and 8:00 PM ET, Monday through Friday. -What to include in your report: Company Name: Monarch Transport Group Inc. USDOT Number: 4060376. MC Number: 1540524. Supporting Documents: Have your contract, Bill of Lading, and any correspondence ready. 2. Report to the Better Business Bureau (BBB) You can file a formal business complaint or post a review on the Monarch Transport Group Inc. BBB profile. This helps other consumers and creates a public record of the company's performance. -Visit https://www.bbb.org/ and search "Monarch Transport Group Inc" in Naples, FL 3. State-Level Reporting As the company is based in Florida, you can also report them to state authorities for consumer protection issues -Florida Attorney General: File a complaint through the Office of the Attorney General. https://www.myfloridalegal.com/ -Florida Department of Agriculture and Consumer Services (FDACS): They oversee various business services and moving-related complaints in Florida. https://www.fdacs.gov/ 4. Report Potential Fraud If you believe you are a victim of criminal fraud (such as "hostage" goods or identity theft), you should also: -Local Police: Contact your local law enforcement to file a report for fraud or stolen property. -DOT Office of Inspector General: Report serious fraud to the OIG Hotline at 1-800-424-9071 or at https://www.oig.dot.gov/hotline read more

Complete SCAM, Bait and switch ! raised the price after not showing up first day then sent absolute sub-professional that nearly destroyed my vehicle . Criminals. They rely on cancelations to keep deposits. read more

Where do I start? The driver wasn't paid and refused to leave our RV at the destination. The sheriff was called and removed the driver from the property. Monarch confirmed everything was ok and it wasn't. read more

I received a quote from Monarch to ship my daughter's car from Arkansas to New Jersey. I was quoted an excellent price. The day after a driver was found, the driver canceled, saying no room on the transport. My daughter already had a flight booked, and Monarch did scramble to get her car booked on a transport, which was great, but the transport was almost double the initial quote. When I asked why, they told me the contract did not guarantee a price. I can understand that if I had canceled the transport, that would be on me, but to have to pay almost double was shocking and disappointing. I cannot recommend this company. read more

Again, I cancelled just two hours after I booked with you. I'm certain that little or no work was done on my behalf. I accept responsibility for not reviewing your reviews first. My bad. I absolutely feel that there should have been all if not some consideration for this. Montway was on point; picked up and delivered as expected. 100% satisfied. Regards, John read more

Slow to respond. Limited communications. Added $300 to the transportation cost after contract was signed. Their shipper Lamy Trans LLC was a few days late, and only texted to change the delivery date and time on 4 occassions. Finally delivered 10 pm 3 days late. Driver would not sign the delivery damage report in Monarch's contract as indicated in the contract. I've shipped cars and motorcycles before but Monarch and Lamy were just difficult and frustrating. But it was finally delivered so deserves 2 stars. read more

Here is an update to my review. After communicating with monarch transport about the unprofessional behavior of the driver they dispatched, this driver contacted me again and try to arrange to pick up my vehicle after monarch told me they notified the company of the situation and canceled the transport with them . So is he trying to pick up my vehicle without a contract? This is scary behavior. They have given my information to a driver who is clearly not in his right state of mind. Monarch transport is taking absolutely no responsibility for this, Other than the generic response to my previous review wishing me luck moving forward, which I cannot do with another company because I asked for a refund of my deposit so that I could deal with a different transport company which they are refusing. BEWARE OF DOING BUSINESS WITH THIS COMPANY!!!! read more

Quoted me $600 for a motorcycle move from Vegas to Amarillo. When they called it was $250 more to apparently cover their fees. A bit shady to say the least. I wouldn't pick them as my first choice. read more

I hired this transportation group to move my motorcycle, and the entire experience was a massive red flag from start to finish. Before any service was performed, they attempted to charge my credit card three separate times without authorization. The only reason those charges didn't go through is because I had the foresight to lock my card. That alone should tell you everything you need to know. Communication was sloppy and evasive, pricing felt bait-and-switch, and their behavior matched the many shady reviews I unfortunately didn't take seriously enough beforehand. Trying to push charges through without approval is not a "mistake" -- it's unacceptable. I canceled immediately and will not trust this company with my property, my motorcycle, or my financial information. If you value transparency, professionalism, and basic ethics, look elsewhere. There are too many reputable transporters out there to deal with this kind of conduct. read more

THis was fraud by Monarch. I needed a golf cart transported from Willis Texas to Winchester CA. They gave me a price of $699 including their fee. The problem was that no truck driver in today's uncertainty of high fuel prices would do it for their portion of $500. In CA alone diesel prices are as high as $7 a gallon. The sales staff promised they would have a driver within three days. Five days later I called and accused them of intentionlly lowballing an offer on the board that they knew no one would take. They made a promise of three days and after five days I canceled because of this fraud. They retaliated with a $149 cancelation fee. Monarch knew they would never get a driver at that price, they are the ones who told me that their price of $699 would get me a driver. They are bad news, they will give you a price that they can not deliver on and when you cancel they charge you anyway. There is no way Monarch could have delievered on the $699 price and frankly they had to have known it. Even when I complained and canceled they did not inform me at that time that I would be charged the $149. If they had I would have let it ride for a two more days aqnd aid nothing. To claim that somewhere deep in my contract was this clause to allow them to charge me is nonsense. When a company is unethical then you have the right cancel any contract. I have called the DOT and logged a complaint against Monarch for its unethical business pratices. I frankly don't care what Monarch claims they knew that they would never get a trucker to take $500 to deliver my golf cart from TX to CA. Instead of being honest and giving me a good price to offer all they cared about was getting my credit card number. read more

Yeah totally dont go with these guys. These guys SUCK. They dont know how to communicate and will leave you high and dry for hours not responding , not transparent at all. Lied about transport times and takes 159$ away from you even if no driver is assigned. -10/10 never would recommend. If i could give 0 stars i would read more

Bad communication, raised price afterwards, the carrier they hired dropped my car, car picked up Thursday scheduled to arrive Monday didn't arrive until Friday. Owner of carrier company rude and dishonest Orestes Llerena stated to stop bothering him as I reached out to see when my car would be delivered, his dispatcher stated Wednesday then Thursday, then Friday @10am car didn't arrive until 8pm. read more

Monarch Transport Group - Car dropped off ramps - Vehicle Shipping Near Me - Naples, Florida

STAY AWAY. Do not contract with this company. They quoted $629 and had 7 days advance notice to arrange pickup. They took another 7 days to finally arrange pickup and told me the price would be $900. Quoted the contract stating price increases were industry standard. When I objected they said best they could do was $835. So I asked about cancellation and they again quoted the contract which has a $149 cancellation fee. Funny they know more about the contract then about arranging a pickup within a reasonable time. I was in a spot already waiting a week so I reluctantly agreed. A few days later I was contacted by Amber Brown at Mountway Logistics who quoted a similar price to the original amount and said it was guaranteed with no additional charges. So its not industry standard its bait and switch. Do not let Monarch trick you, call Amber. read more

Monarch Transport is horrible. Failed to meet pickup and delivery commitment, complete lack of communication, and charged a cancellation fee after their total failure to perform. I've used a few different car shippers and Monarch is definitely the worst experience I have had. read more

I contracted with Monarch to transport a UTV on the 3rd of December, 2025, with first available pick up December 10th, 2025. They had told me they would assure me pick up within a three day window of that date. This schedule also gave them a week before pick up to find a transporter driver. On December 10th, I received a text message that they were still looking for a driver. On December 12th I received another text message that they were still looking. On December 13th, the same. On December 15th, the same. Since this was well past the three day window and going on two weeks without a driver assigned, I called and cancelled. They confirmed the cancellation in an email and then proceeded to charge my credit card. I called again and they stated it was part of their terms and conditions. I had read their terms and conditions that are shown at the bottom of their website. It states nothing of a cancellation fee and nothing seemed out of place at that time. They stated that I had agreed to the "bait and switch" terms and conditions that they now want to use as part of the contract when I signed authorizing them to charge the brokerage fee. I asked for and was promised a copy of these "bait and switch" terms and conditions but never received one for my review. From reading many one star reviews and my personal experience with Monarch, it is apparent that their goal is to get your credit card number. The "bait and switch" terms and conditions are really a poorly disguised hold harmless agreement. It matters not what they do, they get paid. They don't have to pick up within any time frame, they don't have to pick up at all, they don't have to have a driver that is vetted and insured and the driver certainly doesn't have to have the proper equipment to transport your vehicle. If damage is done, they are not responsible. If the vehicle is stolen, they are not responsible. If they can't find a driver, they are nor responsible. If they never pick up, they are not responsible. They will tell you they performed their contracted duties, just read the hold harmless agreement, I mean, their terms and conditions. Beware!! This is a scam company that makes more money not doing their job than actually performing what they promise. They have a nice website and they are nice when you originally talk to them, but then the sheep's clothing disappears and you realize what you are dealing with. read more

They did everything they said they would and more. They kept in good communication with me the entire move. The driver was exceptional. He was very patient with us. Helped with a blow out. Would definitely use them again. read more

In response to your reply to me. The very first conversation I had with your employee outlined the truck did not run. The first carrier never called me or came out- I called them and they told me their truck was broke down and should not have taken the order, the second I called and talked with- they did not know the truck did not run. He was really nice and sorry for the trouble. So you were really 0 for 2. As far as the "bait and switch" your company I was quoted about $720 for the whole load. Then on the fifth day I got a call from your company saying we found a load but it is 1050 and we need to know now. Just not a great feeling read more

Powerful customer service and unreliable. I waited for a pickup on my motorcycle. I never received a call and when I called them they continue to tell me that they were within their pickup. However, I had to have my bike. I explain this to them when I initially called. I'm having to go pick up my bike myself because they failed to deliver my vehicle. Then they wanted to charge me a fee for canceling. Stay away from them. The reviews are real. read more

Awful! Do not book through them. They give you the runaround and a big headache!! They wait you out and stress you out and force you to cancel!! Don't trust them! They come in with a low price to get your deposit and can't come through with a carrier!! No communication once they secure the deposit! read more

Please don't trust them with your time or money complete liars and scammers they told me it was $924 to get my truck shipped I signed the contract next thing you know they're telling me price went up to $1,400 so I asked for my refund they told me no refunds I'm so disappointed real life scam read more

Monarch Transport Group - Scammers - Vehicle Shipping Near Me - Naples, Florida

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very unsatisfied. they did not pick up motorcycle on specific date that i paid an extra 300$ to have bike picked up on. driver didnt speak a bit of english and wouldnt answer his phone. delivered bike 3 days after said delivery date. wouldnt use them again to move my toothbrush, let alone a vehicle. read more

Transport RV to Florida. Could NOT provide service (did not have equipment) and is REFUSING to RETURN our DEPOSIT! July 22, 2025. read more

Monarch Transport Group - The real "clarification". - Vehicle Shipping Near Me - Naples, Florida

Worst Experience Ever!!! I was looking to transport my vehicle that broke down out of state. At first, the company seemed very helpful and assured me the price wouldn't change. Just one day after setting up the transport, they called to say the price had gone up. I reluctantly agreed. Two days later, they raised the price again, and I hesitantly agreed once more. Then the transporter they found canceled, but by that point, I had already paid a deposit -- even though the cancellation wasn't my fault. It's been over a week now, and still no progress. I've called every day for updates; some representatives can't even find my order number, others promise to call back but never do, and several have talked over me while I'm trying to explain the situation. No one will let me speak to a supervisor, and the overall customer service has been terrible. I would NOT recommend this company to anyone. read more

My vehicle was supposed to be picked up in Texas and delivered to California. The pick up date was 11/14/25. Monarch had over a month to arrange this. On 11/14/25 I called asking when the pickup would occur. I was told that no driver had accepted the order so I cancelled the order. Before I could drive 26 mile to pick up a car trailer from UHaul, Monarch had charged my credit card a $154.00 cancellation fee. These people are crooks. read more

Monarch Transport I had a very frustrating experience with Monarch Transport. Initially, the driver informed us that he would arrive at 8:00 AM. After that, the time was pushed back to 10:30 AM, then to 11:10 AM, and he didn't arrive until 11:45 AM. To make matters worse, upon arrival, the driver insisted that I owed him more money due to issues with the vehicle weight and the lack of a tag, despite having clearly communicated these details during the booking process. This lack of communication and professionalism has left me quite dissatisfied. I cannot recommend this service based on my experience. --- Feel free to modify any part of the review to better suit your style! read more

On September 20, 2025 they agreed to pick up my non-running motorcycle and deliver it (about 100 miles) to Indianapolis to a dealership for repairs in time for my appointment on October 14, 2025. In the 25 days they had to make it happen, they not only failed to complete the pick up, but also failed to let me know, so I could look elsewhere. Finally, on the day of the appointment, I was told "it seems you're on a low volume route..." and no driver was going to make the delivery. Poor communication, other than their assurance they were working diligently for me. One star is too many for how they performed customer service. read more

Absolute worst transport company in the business. DO NOT USE THEM. I booked and paid deposit for car transport from NY-LA. 10 days after booking and paying deposit, they still had not booked a driver or confirmed a pickup date. I found another Company for less money that confirmed a date immediately. I tried to cancel and am now fighting with Monarch for a refund. They will charge you without doing any work or providing any service. There are tons of other companies that offer the same - use anyone but Monarch! read more

This "service" broker is crap. They refused to return my $180 deposit after both I and the driver cancelled the shipment. This was after multiple drivers agreed to a pickup and then flaked out on pickup. Also, Monarch said they found a driver, but it would cost $100 more than the original agreed up price, due to "availability" issues. DO NOT GIVE ANY DEPOSIT TO THESE CROOKS UNLESS THEY AGREE TO RETURN YOUR MONEY IF YOUR ORDER IS CANCELLED OR THE DRIVER FLAKES OUT. What a ripoff. ..... READ THE REVIEWS! They simply don't care about providing ethical or reliable service. NEVER give them a deposit unless they agree to refund it if and when a driver cancels or flakes at, and THEY WILL screw you over and they know it. They are counting on it, just so they can keep your deposit without doing ANY WORK. read more

Do not capital letters believe a word they say I purchased a Cadillac in Pennsylvania and wanted it transported to Colorado. They told me $899 didn't happen they called me back saying it was $1400 then they didn't go pick it up after two weeks the seller sent my money back and re-sold the vehicle to somebody else. I have tried six times to get my money back to no avail no response they took their $200 and did nothing for me so I'm gonna dedicate my life to ruining this business. Do not trust them. Do not believe these five star reviews they are crooks and I will continue that until I get my money back Google reviews yelp reviews everybody I know and I have a lot of vehicles transported that will no longer be using Monarch TG they'll take your money and ignore you i'll throw a name out there too. Adrian is the one that has lied to me the most. It went from no problem. Will send your money back and I'm sorry that you lost your vehicle too. I don't know what's going on. Then it went to you need to send email to Monarch Transport group I asked why didn't you mention that earlier so I've done that numerous times to no avail CROOKS I will recant all of this if they ever contact me, but I don't expect that anytime soon or ever fair warning to the general public and I am an at risk adult and they just took my pension money and said too bad. What is the owner's name? read more

I was given a quote for shipping my motorcycle from NY to Fla. I accepted the price and was sent the paperwork. Just prior to my vehicle being shipped Monarch changed the price from $680 to $750. I have never done business with a company that operates like this. The shipping went well but increasing the price just before shipping was extremely disappointing. I will not ever be using this company again and I caution anyone who does , to be aware that they may increase the price that was initially agreed upon just before shipping. read more

Didn't show up when scheduled, didn't call. I only found out they needed to reschedule to the next day when I called to find out if they were coming. Then the next day they didn't show up either. After multiple phone calls, I finally reached someone. So then they found someone else who could do the tow for me, at a 50% increase in price. I cancelled the order and I'm now hoping they don't give me a hassle about refunding my deposit. Terrible communication, no service. One star is too many. Update in response to Monarch's response: Monarch's terms and conditions do not address what will happen when there are two no-call/no-shows with no communication from Monarch and then an offer of another schedule delivery at a 50% increase in price -- and the customer in complete frustration cancels the service. Nevertheless, regardless of what Monarch's "policies" say, I expect a full refund of my deposit. read more

If I could give monarch less than one star I would. I reached out to them over a month in advance and scheduled to have a motorcycle transported from Cincinnati to Salt Lake City area. They said it wouldn't be a problem and guaranteed it would be picked up within a three day window. I live in Salt Lake area. I paid over $700 in airfare to fly to Cincinnati to make sure I was there for the Motorcycle to be picked up. When the three days came, I have not heard anything from Monarch so I reached out to find out the status of the transporter to pick up the motorcycle they said they have not secured a driver yet, but promised me it will be within those three days more than likely that Friday. Friday came and I still have not received any notification regarding the driver nor a time to be picked up. I called Monarch again and they said they will call me back because they have not yet secured a driver. I never received a phone call back. I had to leave to go back to the Salt Lake area Because I could not take any more time off. I ended up wasting money and vacation time flying to Cincinnati on monarchs "words" that they promised it will be picked up within that window. I was unable to get my bike shipped and will have to rent a trailer and drive there myself in the near future to tow it back myself so that will be even more cost out of my pocket because of monarchs unreliability. I will never attempt to go through Monarchs transportation group again and will never refer them to anyone only shoot them down. So don't waste your time trying to use them because they are not a reliable source for vehicle transportation. Update: I forgot to mention until I got a response from monarch. On thurday I spoke with the manager of setting up the drivers. He called me and said they did find a driver but it was going to be an extra $140 more than my original price of $800 so now the total was going to be $940 to ship but they had someone that would do it. I reluctantly agreed to the higher price just so I can get my motorcycle shipped........ they said they were going to let me know a time of anticipated pick up. And no call besides the automated text of: Hi steve, just wanted to update you. We're looking for a driver, I will keep you updated. Didn't I approve a price increase the day before for someone you said you had that would do it!!!! Needless to say it didn't get picked up. read more

I will start this off by saying that I am well aware at how damaging a negative review is to a company. I owned a small business and we took great pride in earning our reviews, no business is perfect but bad reviews can be absolutely avoided if the business does their part. Now, onto Monarch Transport Group. The initial correspondence from them is wonderful, you have a rep assigned to you, they're responsive in text and phone and are extraordinarily timely in delivering all things requested. I even was shocked at when my first UTV purchase fell through that I needed transportation for the response from MTG was simply, just keep us in mind for next time. It was great! THEN, I bought a UTV that needed transport from Florida to Tennessee, signed the agreement and then it got weird. First off they take $150 as a credit card deposit and then the remainder of the bill is Cash on Delivery, I found this to be very odd in this day and age but obliged. Next, Once the vehicle was picked up the communication from MTG goes completely silent, I received an email that I've been assigned a driver with their number and that was it. I called the "Driver" and he said someone else has my machine and he gave me that persons number, called them and they didn't have my machine either, this second driver then give me a THIRD drivers number. At this point, I'm not sure if Monarch's insurance covers a driver NOT assigned by them or who this third driver is. Then I get a text from my dealership that says "Your machine might not fit in the trailer, they're deflating the tires right now to try to get it in"...Next the delivery from time of pickup was to be within 1 1/2 days. No answer from this driver OR Monarch after texts and voicemails that another driver has my machine. 3 days later I haven't heard a PEEP, Monarch didn't bother following up, drivers did not and I had no clue where my machine was. Day 4 I finally got someone (NOT my rep Ian) on the Monarch 800 number and they said they would talk to dispatch and call me back. No call back that day. Day 5 I call back and got another person who was going to "Talk to dispatch" and call me back, they did not that day either. Day 6 I'm freaking out ready to call the police for a stolen vehicle and calling Monarch to file an insurance claim. Instead of asking what happend or WHY I wanted to file an insurance claim they email me a form that says Monarch has NO interaction with insurance claims and it's between the driver and me to figure out but was sent a COI with the original drivers name on it, who did NOT have my vehicle. I leave to go run some errands and get a call from a number saying "I'm in your driveway with you car" NO communication on arriving and yet I had to give this person another $700 in Cash to get the keys. How does it work that if someone doesn't do their job or communicate that they still get paid in full and Monarch didn't have my back, didn't bother to call to check in on the transportation that THEY dispatched and still haven't heard back from them. Yes, I got my vehicle for the price I was quoted. Did this business to do anything to try make any of the situations that went wrong, right? No, Did they communicate at all after they got their money? No. read more

I was charged $120.00 for a permit that was never secured or even needed apparently And now I can't get a response From Monarch after delivery This is not very honest on their part charge me for something the driver never even did read more

I wish I read the reviews here beforehand. Company lacks communication and accountability. Raised the price without discussing it with me even though I signed a contract for much less. They lack customer service. I texted and called to discuss pricing and possibly reschedule but instead the tow truck showed up and they never got back to me prior. Had to decide to either cancel and they take $200+ or proceed with 2 times the price I originally agreed and signed to. So do yourself a favor and find another company. I hope these guys go out of business soon so they don't do this to anyone else. read more