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    Auto Transport Professionals

    5.0 (1 review)
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    Drive-away vehicle shipping

    Enclosed vehicle shipping

    Open top vehicle shipping

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    1 year ago

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    Monarch Transport Group - Backed the truck onto blocks so trailer would increase angle to get a car on. Not a car trailer.

    Monarch Transport Group

    (112 reviews)

    The Items did arrive safely, but they were two days later than scheduled and I paid $1000 more than…read moreMonarch originally quoted. Beware, their agreement is not a contract for service, it is an estimate for service and their paperwork allows them to increase the price. My delivery was not time sensitive, so the delays were only an inconvenience. I received quotes from other transport companies that were similar to what I actually paid with Monarch and I wish I had used them instead. Monarch Transport Group initial booking personnel were very helpful and responsive. I signed an agreement with Monarch for $2250 to haul two snowmobiles from Michigan to California. What Monarch doesn't tell you is their agreement is an estimate of charges. They were supposed to call back within 5 days with a carrier, but they called back finally after 8 days to say they couldn't find a carrier for less than $3250. When I said I had an agreement for $1000 less they said no carrier was available for that price. I agreed, the carrier DRY RUN LLC called immediately and kept in touch during the transport process, but the driver was two days late and the trailer they were using should not have been on the road (bald tires, damaged trailer, and Dry Run informed me they would not be using that driver in the future) I will not be using Monarch Transport Group in the future if I have items that need to be shipped.

    Nobody cares about your excuses. Nobody cares about policies you changed after robbing people of…read moretheir money for services never delivered( pretty sure the change was involuntary if changed at all). I confirmed four times the truck was going to be there on the 27th. twice by phone and twice by text message. You waited till the 27th when I took off of work to meet the driver to start making excuses or lies about how you were looking for a driver. Three calls all with hold times over an hour to talk to unqualified customer service reps who all tell different stories some still claiming to be a transport service others claiming they are only a broker and pick ups are not guaranteed. Who schedules a pick up and delivery on a gamble the driver might show up? I will say this. The fact you come on here and try to answer to your borderline criminal if not criminal practices speaks volumes about your lack of character. Everyone on here is going to read more reviews and see you are lying through your teeth with your responses. No integrity, no sense of accountability and completely apathetic to how your lies, dishonesty and shady business practices effect other people. You sir if the profile is real are a horrible person working or owning an even more horrible company.

    Auto Transport Professionals - vehicleshipping - Updated October 2026

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