Went to their oil change location on airport-pulling road and the tech noticed a low tire with an…read moreair leak. So after the oil change I drove to the main location on Domestic to have the tire repaired. I was told that I would have to wait about an hour for them to get to it for repair. I had no problem since I drove in without an appointment. As I was sitting in the waiting room, I noticed how nice and professional they handled their customers. Well after about an hour the nice lady working the front called my name and apologized for me having to wait an hour. That the tech working on my tire could not find a leak !!-- that the whole problem was found when he put the valve stem cap back on and that is when he heard air coming out !! I had a bad valve stem cap !!! She apologized again and said "no charge" !!! I gave her some "cross Pennie's" I made for her young family. She just had another baby girl about a year ago. I was so impressed with this business that I will be going back and also recommending them to my friends. Jim Benvenuti June 11, 2025

First I'll say I'm a fan because a few years back they checked my car out for an oil problem but…read morenever found a problem and didn't charge me. That being said I purchased a Toyota to take back up north and leave it . I asked them to replace the spark plugs change the oil and check the car for the long ride... I picked up the car after being sent out 3 times to find it ,finally finding in a bay in the furthest building away from the office. The man in charge asked me "Whats it doing in there" my reply was idiot don't know I don't work here". I traveled up to NE and a week later my battery died ,when AAA came the battery posts came right off and he told me that's what killed your battery and had to purchase another. I still like the place but something seems to be slipping in the service and I hope they can fix it before it's too late.

I can't say enough about these guys!!! They are friendly…read morebeyond words, and they are not here to rip you off. No need to shop around. Let them take care of your cars needs. And BTW, if you need to leave your car, they give you a loaner! I will never go to any other repair shop for my 21 year old Lexus SC430!

Real deal Smart, honest, efficient, customer focused…read more If you're using a dealer for service, you're being ABUSED. Dealers are pricing themselves out of the market. Skip the free expresso and try these guys. Take your significant other out to dinner with PART of your savings

I've been using Ozzy's Automotive shop for a few years now for my 2016 Chevrolet Cruz…read more Owner/mechanic Dmitry is highly knowledgeable for any make/model car or truck, trustworthy, fair, and clear. His patience explaining problems found and solutions for repairs were explained that even I could understand with none too little knowledge of car engines. Dmitry goes above and beyond his efforts to makes sure his customers are completely satisfied with his services with reasonable rates and hours of service. Highly recommend without reservation. Cindy Cooley

Called on a Wednesday. Car was in the shop on Friday morning and finished by noon. Very…read moreknowledgeable. Very professional. Highly recommend.

Honesty and 5 star service!! We only bring our cars here. Fast and thorough on every visitread more

I only go to Collier Automotive. This is the best, more reliable, more honest mechanic I have ever…read moreused. I go no where else except to see John.

What a well run organization, I must admit. Having owned an independent shop like this many years…read moreago I pay attention to things done right, and this ranks up there. The facility is well laid out and inviting. Check. Staff knowledgeable. Check. Loaner cars available when booked in advance. Check. Like every repair shop you'll ever work with you drop off for something specific and their job is to find work; more work means revenue. We all get that, but a difference here. They'll tell you what they found/saw and suggest that at some point in the not-too-distant future you'll want to remind them to look again. A soft-sell that works!! Kudos. Took care of two of our cars and definitely going back.

I am writing to formally express my frustration and disappointment regarding the ongoing issues…read morewith my vehicle and the way my case has been handled by both your service department and the insurance claim process. I initially brought my vehicle to your service center due to a "Restricted Performance" warning light and noticeable shaking while driving. Despite having the car for over a week, the only test driving conducted was reportedly "around the block," and I was told the issue could not be replicated. Nevertheless, I was presented with a list of $6,600 in unrelated repairs, for which I paid $2,400 out of pocket after my insurance covered a portion. Shortly after retrieving the car, the same warning light came back on immediately, and the shaking persisted -- clearly indicating that the original issue had not been addressed at all. When I returned the vehicle, I was told the matter would be resolved, but instead, a second insurance claim was filed, and I was forced to pay an additional $200 deductible, even though the issue was the exact same one that prompted the original service visit. This appears to be a clear mishandling of the diagnostic process and possibly an abuse of the insurance claim system. This situation is unacceptable. At minimum, I am requesting the following: 1. A refund of the $200 deductible paid for the second claim, as the issue was never resolved from the first. 2. A thorough explanation of why the original problem was not properly addressed or diagnosed, despite the time the vehicle was in your possession. 3. Assurance that the vehicle will be repaired correctly without any further out-of-pocket expense on my part. 4. If not resolved satisfactorily, I will be filing a complaint with the Florida Department of Agriculture and Consumer Services (which handles auto repair disputes) and the Florida Office of Insurance Regulation for a possible insurance claim abuse investigation. I expect a timely and professional resolution. Please respond within 10 business days to avoid further escalation. This situation raises a few red flags: * Poor diagnostic procedure -- A quick drive around the block isn't enough for intermittent or performance-related issues, especially with modern vehicles. * Potential insurance mishandling -- Filing a second claim and requiring another deductible for the same issue sounds questionable, especially if it's a continuation of the first claim. * Lack of accountability -- They didn't take responsibility for failing to address the core issue in the first place.

One of the best customer experiences that I have had locally…read more Honest and trustworthy service. I am slightly mechanically inclined and therefore was under the assumption that the grinding noise my engine was producing was related to the tensioning and idle pulleys. The mechanic broke down the issue, cause, and solution to my "grinding" noise explaining in detail how we can solve the issue both short term and long term. Most importantly the automotive center team provided an estimate of cost ahead of time and stuck to their budget. They provided the best customer service at the lowest prices locally - with no painful haggling or negotiating which would be necessary at other places in town.

Very poor workmanship, had an alternator issue and took my car there for service. They replaced the…read morealternator and then said I also needed a new battery, after the battery I already had was about 2 years old. I left with the car and then a couple of weeks later the car was compleltey dead. I had to have it towed to a repair station to address the issue. More time and more money. This company, automtive center, never connetcted the battery cable properly so the car ran off the battery for a couple of weeks and the alternator was never charging the battery therefor the car died after two weeks. It is pretty basic to tighen the cables that go to the postive and negative teminals of a battery.

So you've been in an accident and you're looking for a good auto body and collision experience? You…read morewant quality work, responsive customer service and above all, honesty, right? Then do NOT go to Precision Collision of Naples at 3500 Prospect Ave. Here's what you WILL get: - A nice owner who has a major issue with the truth. - Two months to get a fender bender fixed - Lies about where they source the parts and how long it takes to get them. - Workers smoking weed from the time they open - Your battery drained to less than 0% (brought it at 50%) causing permanent damage to your car battery (this is a death sentence for a Tesla). - Your car trunk left open for at least a week despite repeated requests to have it closed. - A pretty high likelihood of rats crawling into your open trunk and chewing on wires causing $1000+ in additional damage. - Denial of any culpability despite all reasonable evidence pointing to this happening at the shop. - Lies about the owner calling insurance to remedy the situation. - Lies about the owner being able to be reached on their cell phone - Lies about getting a letter from insurance to communicate the owner's decision to not man up and do the right thing. - A small amount of extra work to make up for all the other damage caused in the shop. Do NOT, under any circumstance, subject yourself to this amateur, cowardly but nice, nonsense...

i dropped off my car tuesday evening. they delivered it to my door thursday. my car is a 2020 and…read morelooks like a brand spanking new 2026. color match was perfection. big thanks to the owner billy and his team. i highly recommend them. nancy in naples

I see these guys have primarily good reviews, I'm happy about that. However, my wife has been…read morebringing her car here for several years now, they keep taking her money yet they have yet to get to the cause of her CELs. Also, the car bogs down and they have not been able to fit this either. Thousands of dollars later... I was so pissed about this (as it has been going on for years), I wanted to go with her to pick up her car the last time (a month or two ago) - she wouldn't let me go because she "likes them". Also, this is great as I'm sure they are nice people and try to do their best but at some point, throw in the towel and stop taking her money for NO FIXES. Have some integrity and fall on the sword, you cannot fix her car. This is as nice as I'm going to be, not mentioning names or car types (think sweden)...

Went in for a check engine light. They diagnosed it and repaired it while I waited. They also…read morechecked my cabin filter, which was dirty, and suggested an oil change when the tech noticed that the oil management system was less than 20 percent. Now you might conclude that they were just "selling", but I thought all of that service was welcome, well done and reasonably priced.