Absolutely unacceptable experience at the Public Storage in South Naples. The elevators never work,…read moreand neither does the app. I showed up today with people I hired to move items into my unit on the second floor of Building B, only to find that both elevators were completely broken. No warning, no signage, no assistance, just wasted time and money. This facility is unreliable and poorly managed. Avoid if you value your time.

Excellent service, fast, pleasant, very helpful! Great value! Highly recommend! AAA+++read more

Amazing Service and Flexibility -- Thanks to Eric!…read more I've been with The Lock Up Self Storage for over two years now, and I can confidently say it's been a consistently great experience. Eric, who I believe is the manager, is absolutely fantastic -- always helpful, kind, and professional. Every time I've needed to upgrade or downsize my unit, they've worked with me quickly and flexibly to make sure I had what I needed. What I appreciate most is how safe and welcomed I feel every time I go there. The facility is always clean and secure, and I know I can count on Eric and the team to help with anything. Truly outstanding service -- I wouldn't store my belongings anywhere else!

A family member passed away. These people were the worst to help us . Only to check if our brother…read morehad a storage unit. Called six other units and they were able to help. Not this one!! Rude people!!! Heartless!

I had a wonderful experience with my first rental that I booked over the phone and because of how…read moregreat it was, I didn't hesitate to rent another unit shortly after. During that process, I had the pleasure of working with Marion, who truly went above and beyond to ensure I was completely satisfied. From her attentiveness to the way she made sure I was getting the best offer, she made the entire experience easy. It's rare to find such wonderful people who take pride in what they do and make the customer experience truly incredible. Highly recommend!

Long-time customer treated poorly by Assistant Manager Morgan. I've always had great experiences…read morehere until I dealt with her. What began as a simple question about why I'm paying $100 for a 5x7 unit when the standard rate is $54 escalated into her yelling at me and defensively justifying the overcharge. She claimed I should pay $100 simply because I'm an older customer, which makes no sense. Rather than addressing my concern professionally, she became argumentative and insisted that all customers pay more than the standard rate. For months, I've been paying $50 extra per month without asking for a refund--I simply requested my unit be adjusted to the standard rate (not even the new customer rate). Instead, she told me I'd have to move out of my unit and into an identical one to qualify for the lower rate. As a business owner myself, I would never tolerate an employee treating a loyal customer this way. Morgan's attitude is unprofessional, and this is not how long-term customers should be treated. I hope management takes appropriate action.

I see this place as an off-site large closet/extension of our home very conveniently located and…read moreaccess to the facility an hour later than most places in the area. Fantastic experience with Rich in walking us thru renting the storage unit and the move in process, The facility is clean, secure, very well lit, and with multiple carts available to help with our items. We highly recommend this storage space

Beware, this business sucks you in with low monthly rates, then they taise the monthly rent close…read moreto double about four months in! they site the original monthly was promotional even they never told you!

not a workable company I have had trouble entering through the gate haven't even been able to get…read moreinto the unit unless I followed someone into the area then I wasn't even able to unlock the combination to the lock I canceled the unit that I never even mov d into and they don't return it refund the monies that I never even used. I work for a huge repeated form o. Marco and this company won't be given in our referral program

Horrible units and customer service. Roof leaking and holes in unit. Basic up keep of the…read moreproperty is a disgrace. Filthy and full of bugs. No sense of security as the gate is constantly left open throughout the day and through the night. Often times people are just roaming around the property and we're using it as a mechanic workshop. After a minimal rain storm, I had significant damage inside my unit due to holes in the roof of my outdoor unit

Very helpful team member. Clearly explained options. Place is spotless. Easy access with…read moreexcellent security.

This place is spotless and the manager, Caressa , is terrific. She is very friendly and…read morecommunicates clearly regarding policies and prices. I have dealt with other rental storage facilities over the years and she is the best.