This Public Storage Unit has absolutely the best customer service lady in Naples, Florida! Her name…read moreis SAMANATHA. She has helped me in opening my unit. I'm located in Alaska & my unit is in FL. She helped me assign my unit to my son. She helped me get the special that was going on at the time. She again helped me when I realized I already had insurance & didn't need the insurance that Public Storage provided. SAMANTHA is Truley a PUBLIC Servant person & enjoys her job. Give this office on Radio Road a call if you need a storage unit. Ask for SAMANATHA! 941-229-6127 Lorene Garvey

absolutely horrible service and full of scammers, no one is on site to speak with when you're…read moresupposed to move in and the number you do call sends you to good for nothing scammers that can't help in the slightest. To which they'll pass you off to so called managers that make you hold for 30 min to reach no result.

The Naples Boulevard facility is outstanding staff is great, extremely helpful and courteousread more

Thank you so much for allowing us to rent a storage facility next to the man that is doing…read morewoodworking in the storage unit next to us and all of our valuables were covered with sawdust and your manager in your store and your corporate officer did absolutely nothing your place is a joke I wish I could give you zero stars but I can't, but hey you probably like 10 bucks an hour as a store manager, So why would I expect anything differently

Long-time customer treated poorly by Assistant Manager Morgan. I've always had great experiences…read morehere until I dealt with her. What began as a simple question about why I'm paying $100 for a 5x7 unit when the standard rate is $54 escalated into her yelling at me and defensively justifying the overcharge. She claimed I should pay $100 simply because I'm an older customer, which makes no sense. Rather than addressing my concern professionally, she became argumentative and insisted that all customers pay more than the standard rate. For months, I've been paying $50 extra per month without asking for a refund--I simply requested my unit be adjusted to the standard rate (not even the new customer rate). Instead, she told me I'd have to move out of my unit and into an identical one to qualify for the lower rate. As a business owner myself, I would never tolerate an employee treating a loyal customer this way. Morgan's attitude is unprofessional, and this is not how long-term customers should be treated. I hope management takes appropriate action.

I had a wonderful experience with my first rental that I booked over the phone and because of how…read moregreat it was, I didn't hesitate to rent another unit shortly after. During that process, I had the pleasure of working with Marion, who truly went above and beyond to ensure I was completely satisfied. From her attentiveness to the way she made sure I was getting the best offer, she made the entire experience easy. It's rare to find such wonderful people who take pride in what they do and make the customer experience truly incredible. Highly recommend!

The gentleman who works in the office is the Best! He is always polite and funny as well as…read moreinformative about availability etc. Very clean and secure with ample indoor air conditioned units. Thank you!

I give 5*'s to Jorge and Mike, the boots on the ground of Lock Up on Immokalee Rd. in North Naples…read more They are organized, prepared, friendly and understanding. I take of 1* (maybe should take of more) for corporate. Be prepared for price increases every 3 - 4 months depending on the size storage unit. Indoor conditions are excellent. Temp/Humidity levels are perfect (I stored original artwork and musical instruments), and the facility is very clean. I was on the 3rd floor with a 10 x 20 and kept my 5 x 10 which was right around the corner. I got out of the 10 x 20 when moving to my new home. The price almost doubled in the one year. That is modus operandi for most all Storage Units so be ready or pay up.

Needed a 10x20 storage area, climate controlled. Beautiful facility, clean, spacious, and very…read moresecure. The manager Hasib is fantastic and very helpful with everything we needed. There were no hidden fees and/or charges. There are rolling carts to assist putting our things in our storage space. Overall we have had a great experience with Simply Storage and the very personable and knowledgeable manager. Would highly recommend this facility for all your storage needs.

Was a customer from December 2010-February 2016. It was fine until July 2015. Rats invaded the…read moreplace and management/staff were quite negligible in fixing the issue. Finally moved out and my unit was disgusting with rat droppings. Lost items and many things damaged. No apologies or reduced rate. Blamed me for leaving food which was insulting and ridiculous because this never occurred. Perhaps they've cleaned up the place, but I'd be wary.

BEWARE: They DO NOT secure this facility and the property manager has unethical business practices…read more This Naples Storage Sense location was illegally withholding access to MY PAID STORAGE UNIT to purposely delay me from removing my items until tomorrow which is the 1st adding an additional full month of rent is due since rent is not prorated. THIS IS FRAUD! I arrived today 7/31/22 to move my items out of my storage unit and my access code didn't work. I was on the phone for over an hour with 3 different reps while waiting 2 hours outside in the hot sun WITH movers who were being paid by the hour! (You owe me for their time.) One rep gave me an "Emergency Use Only" code but it didn't work. The 3rd rep agreed that my rent was paid through the end of July and that my access code should work. BUT since I haven't prepaid for August, the property manager disabled my code and she wanted me to "come to the office tomorrow and she will help me." It does not matter if I have/haven't prepaid for August or if I have/haven't given a "written" notice to vacate. MY RENT IS PAID THROUGH THE END OF JULY AND I SHOULD HAVE ACCESS THROUGH THE END OF JULY! My contract clearly states that I will have access to my belongings and IF rent is not paid within 5 days of the due date then she can deny access. While waiting for help, a guy came out of the building. I asked if he was with the property manager. He said no. I asked him to let me in. He said he left the door cracked. Seems weird that he was in there for 2 hours - this is SW Florida in the middle of the summer and these are not climate controlled...but he wasn't. I discovered the back doors are UNLOCKED...they don't even have a lock on the handles!!! The conditions of this facility are nothing like represented on their social media pages. Also, I have a video showing that I left a clean unit so don't even try to charge for cleaning or damages.

This has been the most stressful situation with renting a storage unit. If i could rate them lower…read morethan 1 star I would. Beware and PLEASE DO NOT STORE YOUR BELONGINGS AT STORAGE SENSE. I had my entire 4br home belongings stored here and it's has been destroyed with rat feces and urine on the mattress, sofa, couch, chair. Mold on the bed head and foot boards, as well as my clothes. PICTURES DO NOT LIE, SEE FOR YOURSELF. I rented a climate controlled unit for $638 per month and on 7/29/31 I discovered that the A/C was not working. I called and went to the property manager Napolean on 7/29/23, gave him a key and was told on 7/31/23 that the unit needed a new A/C . Gus the General Manager wouldn't approve the new unit and I had to drive every week from the east coast of Florida to check on my storage as NO ONE would call me back with an update. I have documents proving each call to customer care weekly with no resolution. Chris the regional manager NEVER called me at my request. I knew that my belongings could not continue to be stored in these hot conditions, therefore Ibhad to hire a moving company on 9/5/23 to remove my belongings and I want you to look at how my belongings were destroyed as they were left in a non climate controlled unit due to the AC NOT FUNCTIONING for 6 weeks. Dead rats, cockroachs, mold.....just discussing. For over 5 weeks I pleaded with storage sense to get the issue resolved before my things were ruined and NO ONE HELPED ME. I will be posting about this on social media., and ALL platforms to alert the public that if you care about your belongings DO NOT RENT A UNIT HERE. They had a lack of concern, nonchalant attitude, and just disregard the issues I had.

Had two separate instances where employees drove erratically. Why would I trust them to move me?…read moreWhen I spoke the company, they didn't care. No accountability for employees driving and almost causing accidents.

Hilton's estimate was right on. The staff has been so kind, professional, and helpful during a…read morestressful time! Thank you so much!

Stored our furniture for 2 months, then they moved us into our new condo…read more A glass piece of my china cabinet broke during the process. They ordered and paid to have it replaced with no complaints from them. Great service!

Wow! What a wonderful experience. All the issues with packing and having our stuff in storage for…read more2 months was made much easier by dealing with Matt, Donna, Jim and the entire crew at Huff Moving. We left New Hampshire on July 11th. Our homes precious contents in the hands of a moving company, William C Huff Moving. They stored it until we returned to the States on September 24th when they delivered it to our new home in Cape Coral Florida. Both ends (pickup and delivery) went smoothly. The guys showed up when they said they would and did the work. We had over 10,000 pounds of "stuff" that was moved into storage, stored then delivered. Damage was close to nothing (an oil crayon to cover one scratch on the backside of a dresser did the trick). We had 13 estimates when we started this process. Matt wasn't the cheapest but was the lowest of the bidders that I considered capable. His final billing was slightly over what was estimated and he gladly refunded the difference. I would highly recommend Matt and his team for anyone that is considering moving.