Excellent experience using Penske Truck Rental for a short term 24 hour rental for moving. The…read morecheck-in process was quick and efficient. The truck was clean and had relatively low mileage. I highly recommend them!!!

This is the place you want to rent a truck! The owner, Katie, knows more about what you will need…read morethen you know yourself. She is an expert in cross country moving. Katie provided excellent advice and a fair deal compared to our competitors at U-Haul. Bottom line, if you need to rent a truck or a truck with a car carrier you need to talk to Katie.

What a good experience…read more I needed to rent a cargo van going one way, with pick up in this area and return to the Houston, TX area. Easier said than done, until I investigated Budget Truck Rental. Booking was super easy, since I did it on their website. Pick up location was so convenient -- less than a mile from the location where I was staying. I called the week before to confirm the vehicle would be there. Staff was very friendly and assured me that I would have a cargo van at my scheduled pick up time. Arrived shortly before the designated time for pick up. Paperwork was all ready and van had already been assessed and marked for existing damages. Clear instructions on operation and gas tank location. Added a driver in a snap and we were out in about 15 minutes. Van was as clean as can be expected, in good working condition and exactly what we needed. I contacted many other van/truck rental agencies (all of the national ones) prior to contacting Budget. None of the others had a van within 50 miles or one that could be rented one way. I'm glad I checked out Budget, because it worked out very well and I was very pleased with this location.

714 Sw Pine Island Rd, Cape Coral, FL 33991…read moreThey called at the last minute and advised they have no trucks and our reservation was cancelled and that we have to call customer service! We called and customer service advised us that for sure the Inventory Manager will call me with a remedy within 15mins-max 2hrs. NEVER CALLED, EMAILED, TEXTED!! I called Budget Truck Rental after 2 1/2 hrs and was told now the Inventory Manager was gone for the day and will return next am when I was supposed to pickup the truck for a big event, at 6am and will surely call me, TO DATE NO ONE HAS CALLED!! I LOST ALOT OF MONEY, EVENT HAD TO BE CANCELLED, No trucks anywhere else that fit our needs! NOT GOOD BUSINESS AT ALL!! CUSTOMER SERVICE NO. I WAS GIVEN WAS: 1 800 283 4382.

The Budget on Davis in Naples was great. Their customer service over the phone was far superior to…read morethe other Naples location. They helped me to exchange a car from RSW airport that was making noises. They made the transition as smooth as possible and saved me a trip all the way back to RSW to make the exchange.

Great service. Newer truck. Clean and able to get a dolly…read moreand blankets

I had a good experience. I had one issue and that was that I had difficulty operating the dolly and…read morethe owner took it off my bill (I didn't even ask). I was given options to return after hours as well which I thought was convenient. The truck was clean and easy to drive. I will use them again -

rented a cargo van as I needed to transport a very large picture. the u-haul team was waiting for…read moreme and a practically new van, with apple car play, was waiting for me. slight snafu on billing surcharge was remedied in less than a day by u-haul. if you live in bonita/estero area and need a any kind of truck/van, do not hesitate to do business with this location.

I have never received worse customer service and attitude from another person working for this…read morespecific location. Joshua I think his name was? Covered in tattoos, mixed kid, curly hair. Can't miss him. After we both came to the decision that he can't help me with what I was looking for, instead of pointing me in the direction of someone who could, he became argumentative and combative. Started taking personal shots at the fact that I was a woman, alone with my child. Saying and I quote " go find your baby daddy and maybe he can help you"

I work for Gentle Giant Moving Co, a national customer for Ryder. I've been to dozens of Ryders all…read morearound the country with truck issues and frustrations. I have NEVER received such quality service and care as I did here. The guys i dealt with, in person and on the phone, were nothing but polite, caring and genuinely invested in taking care of me and my truck problems. Above and beyond customer service, and quick and effective work. Aaron and Justin?(cant quite remember his name, but he was their reefer/apu mechanic) were amazing. Keep up the great work guys!

I ordered a bulldozer a month in advance. Gave them my credit information and got confirmation…read more Called them a day before the rental was expected to get delivered and they stated I needed a business account and they wouldn't be able to get me the rental. They didn't text or email me. Absolutely insane. Don't go with them.

We reserved 2 large commercial dehumidifiers on Thursday, October 29th. One day after Ira hit…read moreFlorida. We had the entire first floor flooded by storm surge. We called again to confirm that we would be coming to get the units on Friday the 30th and they again confirmed our reservation #211291885 for $778.00. Before we left to pick them up - we got a call from United that they had given the units to someone else and that we could get them in 2 weeks. Totally unprofessional and a crappy company that would do that. We ended up scrounging around and found 1 small dehumidifier that we purchased and set in up in the house - it's not even large enough to do one room.