Needed a 10x20 storage area, climate controlled. Beautiful facility, clean, spacious, and very…read moresecure. The manager Hasib is fantastic and very helpful with everything we needed. There were no hidden fees and/or charges. There are rolling carts to assist putting our things in our storage space. Overall we have had a great experience with Simply Storage and the very personable and knowledgeable manager. Would highly recommend this facility for all your storage needs.

Was a customer from December 2010-February 2016. It was fine until July 2015. Rats invaded the…read moreplace and management/staff were quite negligible in fixing the issue. Finally moved out and my unit was disgusting with rat droppings. Lost items and many things damaged. No apologies or reduced rate. Blamed me for leaving food which was insulting and ridiculous because this never occurred. Perhaps they've cleaned up the place, but I'd be wary.

BEWARE: They DO NOT secure this facility and the property manager has unethical business practices…read more This Naples Storage Sense location was illegally withholding access to MY PAID STORAGE UNIT to purposely delay me from removing my items until tomorrow which is the 1st adding an additional full month of rent is due since rent is not prorated. THIS IS FRAUD! I arrived today 7/31/22 to move my items out of my storage unit and my access code didn't work. I was on the phone for over an hour with 3 different reps while waiting 2 hours outside in the hot sun WITH movers who were being paid by the hour! (You owe me for their time.) One rep gave me an "Emergency Use Only" code but it didn't work. The 3rd rep agreed that my rent was paid through the end of July and that my access code should work. BUT since I haven't prepaid for August, the property manager disabled my code and she wanted me to "come to the office tomorrow and she will help me." It does not matter if I have/haven't prepaid for August or if I have/haven't given a "written" notice to vacate. MY RENT IS PAID THROUGH THE END OF JULY AND I SHOULD HAVE ACCESS THROUGH THE END OF JULY! My contract clearly states that I will have access to my belongings and IF rent is not paid within 5 days of the due date then she can deny access. While waiting for help, a guy came out of the building. I asked if he was with the property manager. He said no. I asked him to let me in. He said he left the door cracked. Seems weird that he was in there for 2 hours - this is SW Florida in the middle of the summer and these are not climate controlled...but he wasn't. I discovered the back doors are UNLOCKED...they don't even have a lock on the handles!!! The conditions of this facility are nothing like represented on their social media pages. Also, I have a video showing that I left a clean unit so don't even try to charge for cleaning or damages.

This has been the most stressful situation with renting a storage unit. If i could rate them lower…read morethan 1 star I would. Beware and PLEASE DO NOT STORE YOUR BELONGINGS AT STORAGE SENSE. I had my entire 4br home belongings stored here and it's has been destroyed with rat feces and urine on the mattress, sofa, couch, chair. Mold on the bed head and foot boards, as well as my clothes. PICTURES DO NOT LIE, SEE FOR YOURSELF. I rented a climate controlled unit for $638 per month and on 7/29/31 I discovered that the A/C was not working. I called and went to the property manager Napolean on 7/29/23, gave him a key and was told on 7/31/23 that the unit needed a new A/C . Gus the General Manager wouldn't approve the new unit and I had to drive every week from the east coast of Florida to check on my storage as NO ONE would call me back with an update. I have documents proving each call to customer care weekly with no resolution. Chris the regional manager NEVER called me at my request. I knew that my belongings could not continue to be stored in these hot conditions, therefore Ibhad to hire a moving company on 9/5/23 to remove my belongings and I want you to look at how my belongings were destroyed as they were left in a non climate controlled unit due to the AC NOT FUNCTIONING for 6 weeks. Dead rats, cockroachs, mold.....just discussing. For over 5 weeks I pleaded with storage sense to get the issue resolved before my things were ruined and NO ONE HELPED ME. I will be posting about this on social media., and ALL platforms to alert the public that if you care about your belongings DO NOT RENT A UNIT HERE. They had a lack of concern, nonchalant attitude, and just disregard the issues I had.

Excellent storage and brand NEW. They have security alarm and camera everywhere. It's very…read moreconvenient to park to load and unload. They have an iPhone App to lock and unlock remotely. The staff is really nice and helped me a lot as well as accommodating some requests!

Highly recommend this storage place. It's very nice and ran smoothly! Chad and Ronnie are always a…read morehuge help

Odalys is the lady at the front desk, she is amazing, and the place is clean and organize, all…read morewith AC and has rug everywhere, hold place and they give you a free truck to move in, wow

Stopped by this location on 10/31/24 between 11:25 to12:45 delivering a few 9' tables I had one of…read morethe sliding doors propped to bring in the furniture. Right away I was greeted by the angry lady from the front desk, saying "you can't do that your over here pulling on my door" yelling at me I said "never had a problem before" she proceeded to argue with me and continue to yell so i said "I'm not going to argue with you can I have your business card Please, she refused to give it to me mocked me saying all I know how to say is "can I have your business card". I finished offloading no thanks to her, at 1:40 I got a call from corporate lol it was the confrontational crazy lady at this point I'm wondering how did she get my personal number. Saying that I'm banned from the facility and that if I showed up again cops would be called. There's cameras all over the place I did nothing wrong unless if asking for a business card or propping a storage door to bring in heavy furniture is a crime. Wow I'm still shocked that she went above and beyond to harass me but not to make the move into there storage easier.

Literally the nicest people on the planet. Super helpful and great value for the air conditioned…read moredrive up units. Literally half the price of others I looked at.

November of 2020 I was researching storage locations for purposes of having my exotic sports car…read morestored while my new home was being built . I had a enclosed trailer drop off my vehicle and immediately was impressed with the professionalism exhibited by Cory and Elizabeth. Both were always attentive to my needs and took excellent care of my car . During the course of my build , I would travel to Florida a number of times and my car was ready to drive by simply calling in advance to schedule my pick up . I highly recommend Bonita Storage inn .

Was almost impossible to get someone on the phone. Then super rude once they finally answer. Good…read moreluck using these people.

Super quick turn around time (12 hours!) to move a very expensive and very heavy bed plus…read moremechanical frame for me. While I had to pay for 3 hours (makes sense -- they have a min) the guys were in and out within 40 min and super kind and helpful. Since I paid for 3 hours they even moved some stuff from my closet to the 1st floor for me! Top notch!

Dan, the warehouse GM was fabulous as well as Edwin, Abel and the entire company operate in a world…read moreclass manner. excellent customer service and tremendous care with all areas of making your experience painless and expertly handled! the value for the service is outstanding and no details are missed. This is one of the best companies I have ever worked with over the last 35 years. They can store cars and most importantly, they treat you like your part of their family! They actually deserve 10 Stars and once you use them you'll understand why!

The crew I had yesterday were excellent! Frantz, John,Edwin, and Abel moved my belongings with…read morecare. I recommend Warehouse Services .

Super great company! Reached out to them via Yelp and had the movers here two hours later! When I…read morereached out to other companies they demanded $375 or more for the same job, that took a total of 40 min. Affordable was very reasonable about pricing, rather than sending us generic pricing and a demand for minimum hours order, they created a custom quote! They moved a very important piano for us, and worked efficiently and quickly to ensure it was done. Not only that, it was done safely-- and without harm to the item. Great service over all, and superior customer service. I recommend them to anyone in need of help!

We looked and looked for a reliable moving company. So many phone numbers you call are out of state…read moremoving services that seem to hire just anybody. We feel so lucky to have found Affordable. A team of three arrived at the appointed time. Each item in our home was handled with such care. Each item was wrapped in a furniture blanket and shrink wrapped or taped. Legs of chairs we protected. We were in awe of the great job these three guys did taking such good care of our furniture and appliances. The fact this is a locally owned moving company and storage was a huge plus. These guys were trained and did a terrific job. Thank you Affordable!