Bad, just bad! I…read morechose this location because it advertised climate-controlled storage, but my experience was very disappointing. The "climate-controlled" building was above 80°F, which is not what I expected when paying extra to protect my belongings. Another major frustration was the pricing. The introductory rate seemed reasonable, but after moving in, my monthly rent increased substantially. On top of that, they charge over $50 per unit for 24/7 access, which feels excessive. To make matters worse, there isn't even a dumpster available for customers, making it inconvenient to dispose of packing materials or other trash while moving. There also seemed to be very little on-site staff available when assistance was needed. After I completed one of Public Storage's internal customer satisfaction surveys and gave an honest review of my experience, I received a call from management. Instead of addressing my concerns, I was told my review was hurting their staff. During that conversation, I was abruptly hung up on, which I found extremely unprofessional. Between the temperatures inside the building, significant price increases, expensive after-hours access fees, lack of basic customer conveniences, limited staff availability, and the way my concerns were handled, I cannot recommend this location.

DO NOT RENT HERE IF YOU NEED A CLIMATE CONTROLLED UNIT. In one year the AC on the 3rd floor has…read morebeen broken 2x - first for 2 months as they "waited on a part" after hurricane season, but nothing hit this building. - AC being broken had nothing to do with a hurricane! Now it has been out for 3 months - they do not even notify you that your things are sitting in 80 -90 degree FL heat and humidity. Then they want you to pay for moving yourself to a floor with AC- but wait, that floor was without AC for months as well at one point. So, you pay for AC, don't get it and they want you to pay to move yourself to AC - no end in sight - while "waiting on parts" TOTAL LIES. - BREAK THE CONTRACT WITH THE AC COMPANY OR BUY AN AC THAT ACTUALLY WORKS. - BUT PUBLIC STORAGE - JUST TAKE AND TAKE AND GIVE NOTHING IN RETURN. Finally got some reimbursement, will have to deal with insurance and pay to move myself. My luck I'll do all that and the 2nd floor AC will break. JUST DON'T DO IT.

I'd like to start off by saying that I'm somewhat of a storage unit professional - unfortunately…read more I've had storage units from coast to coast. This location is great for a number of reasons, but mostly because of the personnel. There's a woman by the name of Samantha, who is usually on location. Samantha makes getting started very easy. She's great with little tips to help you out. And the facility is kept clean and orderly thanks to Samantha. Another thing that I like about this Public Storage facility is the ability to use an app on my phone to enter and leave through the gate. It's a lot easier than punching a code in the pouring rain. Anyway, I recommend this facility. If you go there say "Hi" to Samantha for me .

Lacey made the experience fast and easy and talked me through the whole process…read more And let me know how the process worked to get into the unit

Needed a 10x20 storage area, climate controlled. Beautiful facility, clean, spacious, and very…read moresecure. The manager Hasib is fantastic and very helpful with everything we needed. There were no hidden fees and/or charges. There are rolling carts to assist putting our things in our storage space. Overall we have had a great experience with Simply Storage and the very personable and knowledgeable manager. Would highly recommend this facility for all your storage needs.

Was a customer from December 2010-February 2016. It was fine until July 2015. Rats invaded the…read moreplace and management/staff were quite negligible in fixing the issue. Finally moved out and my unit was disgusting with rat droppings. Lost items and many things damaged. No apologies or reduced rate. Blamed me for leaving food which was insulting and ridiculous because this never occurred. Perhaps they've cleaned up the place, but I'd be wary.

We recently moved our belongings from New York to Florida and had originally chosen a storage unit…read morenear our condo sight-unseen. The rate was decent, and we locked it in for six months, but once we finally visited the place last week... it was a hard NO. Dirty, questionable smells, and honestly, I was starting to wonder if any of our items would even be salvageable. Our contract was ending in early December anyway, so we immediately went searching for a new facility. That's when we found The Lock Up Self Storage in Bonita Springs--just a mile or so up the road, and truly a night-and-day difference. From the moment we walked in and met Jim, we knew we were in the right place. He was incredibly friendly, patient, and knowledgeable. The building was spotless. It smelled clean (which is definitely not something you appreciate until you've been in a gross facility!), and the security features were exactly what we were used to in New York: a code to enter the building and another code for the elevator. That instantly gave us peace of mind. Jim showed us two different units to help us decide on the right size, and we settled on a 10x10 at a very fair price. Honestly, at that point we were moving regardless of cost--the difference in quality was THAT dramatic. The unit we chose was a carpeted end unit, which made unloading and organizing so much easier. No bugs, no signs of vermin, no weird smells, great lighting, and clearly well-maintained. We rented a U-Haul that same day, emptied the old unit, and moved everything into The Lock Up Storage. Best decision ever. The old place was also about to raise our rent by nearly $90 a month, which was laughable considering the condition it was in. We're now completely at peace knowing our belongings are safe, clean, and stored in a place we trust. Huge thank you to Jim, who made the entire experience smooth and stress-free. Highly, highly recommend The Lock Up Self Storage if you want security, cleanliness, and excellent customer service. We could not be happier with the switch.

I used this location of The Lock Up for my move from CA to Bonita Springs. They made it easy for me…read morewhen my house full of belongings arrived a month before I did. They were easy to coordinate with Im advance (thanks Justin!), worked with the movers and gave me a great big spot in a good location. The units are clean, secure and air conditioned. I set up auto pay on a credit card. Smooth. Overall everything was great about this place and I would recommend them. Two tips though. The wide sliding glass doors in front do open when you wave them from inside. I couldn't remember if there were doors there and called to ask if we'd have to carry everything past the front desk and was told yes we would. Then when we got there for move out I saw them and asked if they could be opened. Answer was no, but only because it can't be done from front desk. They still open - just stand there and wave. It was just poor communication. Also they advertise something about a free moving truck. I'm not sure the deets but when I called and asked if they provided moving services from the storage unit to local homes they said no with no mention of the truck. Then I saw it there the next day when I arrived with my paid movers. I would still definitely use them again. Just these are things to know.

Haley is Amazing!! She helped me when I was dying of dehydration. Thanks for the cold water. You're…read morethe Best!!

BEWARE of this business! This place has been infested with rats. And, they force tenants to pay for…read moretheir in-house insurance which specifically excludes damage caused by rats (vermin). When I opened my unit to move, everything was covered in rat excrement. There was no food in the unit, of course, and every rug and upholstered piece had been professionally cleaned prior to placement in the unit. Initially, the manager, Cynthia, and the district supervisor, Jim, were sympathetic and agreed to have the chairs and rugs cleaned. I was told to have them cleaned and submit the invoice and they would reimburse me for the cleaning. (I have voicemails and emails that state this agreement.) They also stated they would waive the rental fee until I could complete the cleaning and move everything out at the same time. I had the items cleaned by Servicemaster and submitted the invoice, BUT I WAS NEVER REIMBURSED. Beware of anything they say, because the follow-through is not there. Debby

Excellent storage and brand NEW. They have security alarm and camera everywhere. It's very…read moreconvenient to park to load and unload. They have an iPhone App to lock and unlock remotely. The staff is really nice and helped me a lot as well as accommodating some requests!

Highly recommend this storage place. It's very nice and ran smoothly! Chad and Ronnie are always a…read morehuge help

Had two separate instances where employees drove erratically. Why would I trust them to move me?…read moreWhen I spoke the company, they didn't care. No accountability for employees driving and almost causing accidents.

Hilton's estimate was right on. The staff has been so kind, professional, and helpful during a…read morestressful time! Thank you so much!

Stored our furniture for 2 months, then they moved us into our new condo…read more A glass piece of my china cabinet broke during the process. They ordered and paid to have it replaced with no complaints from them. Great service!

Wow! What a wonderful experience. All the issues with packing and having our stuff in storage for…read more2 months was made much easier by dealing with Matt, Donna, Jim and the entire crew at Huff Moving. We left New Hampshire on July 11th. Our homes precious contents in the hands of a moving company, William C Huff Moving. They stored it until we returned to the States on September 24th when they delivered it to our new home in Cape Coral Florida. Both ends (pickup and delivery) went smoothly. The guys showed up when they said they would and did the work. We had over 10,000 pounds of "stuff" that was moved into storage, stored then delivered. Damage was close to nothing (an oil crayon to cover one scratch on the backside of a dresser did the trick). We had 13 estimates when we started this process. Matt wasn't the cheapest but was the lowest of the bidders that I considered capable. His final billing was slightly over what was estimated and he gladly refunded the difference. I would highly recommend Matt and his team for anyone that is considering moving.