ABSOLUTELY TERRIBLE Service...... Had appointment for a evaluation , security gate had issue contacting me at the home to let Jeff in. Instead of Jeff calling me from the gate he just left. When I called Jeff 15 mins after appointment as not shown yet, he said " I have left so good luck with your move " Essentially a very rude man !!!!!! Luckily business is good NOW, in the future this type of service will hopefully put you out of business....... DISGUSTING !!!! read more

The President Jeff Smith was not honest about the quality of his movers. We took expensive insurance and asked for a copy of it to file a claim. Was never sent to us. Jeff said he always takes care of problems from a move. Not true. It takes quite a while for him to respond to email or not at all. I would not recommend this company. The move was finally over at 130am. We were so tired I forgot to put on slip about the damage that I knew about but thought Jeff would keep his word. Many things missing. Be careful not who you think they are. read more

The crew at Prestige Moving and Storage are hands down the best. I've never met a crew so polite and conscientious at everything they do. Jeff is just wonderful - he's empathetic and caring. He makes himself available and takes the time to answer every question, making sure you feel comfortable and validating that you're in good hands. He's fair and guides you to the most economical approach for your budget. The crew - Will, Jeremiah, Joey and Cory are great guys. They're so helpful, it amazed me. They actually folded the sheets off the bed - most crews would have just tossed them. I will recommend them to everyone looking for movers. Thank you - Janine Here to Help read more

What a great moving experience with Prestige! Our movers, Jeremiah and Skyler, were professional, courteous, and attentive to detail. Highly recommend this moving company. J read more

Don't ever use Prestige Moving & Storage. We moved to Cookeville, TN in two separate moves, both originating in Naples, FL. Prestige packed and loaded on 7/11/2019, labeled everything properly and put that load into storage with instructions not to load anything on top of a very expensive cutting table. Jeff Smith, Owner/President of Prestige Moving & Storage agreed to this prior to us signing a contract. The movers were also instructed. On day 2 7/12/2019 the load going to our rental home in Cookeville, TN was not labeled, even after questioning them about numbering boxes. They transported that load in a Prestige Moving Truck which broke down en route. They then had to transfer everything to another truck before eventually arriving. When the load arrived there was no way to verify if all boxes arrived. The load put into storage would be transported at a later date. Insurance was paid for on both interstate moves, plus monthly storage fees and insurance for the items stored for 18 months. We called to request the storage items brought to our brand new home in Tennessee. Jeff then rented the largest UHaul truck and a pup and sent the driver, Jeremiah up. Then he hired two drug addicts from Bowling Green, KY 2 hours away from here to assist Jeremiah. They were 3+ hours late arriving. By then Jeremiah had unloaded the pup and set the items in the gravel driveway. One of the men was in severe pain upon arrival. He trembled the entire day. That move had more than $5,380 of significant damage to the cutting table, furnishings and wood floors in our new home. The claim was submitted within 30 days, with photos and estimates. Once submitted, Jeff refused to give us an insurance company, claim number, a representative or any contact info. He became belligerent, rude and extremely condescending. He'd hang up on us when we reached out to him. We kept records of all calls and emails sent. Prior to the move the manufacturer of the table told me that it would be fine in a controlled environment storage as long as nothing was stacked on top of it, which was the reason for the conversation discussing the table with Jeff prior to signing the contract. When Jeremiah arrived, on Sunday, 12/13/2020 he told me that he had loaded the truck himself. He had our seven foot long cast iron patio table on top of the cutting table along with several boxes. The cutting table was visibly bowed downward at least 1/2", the angle irons supporting the table top were also bent and the legs were bent outward due to the extreme weight on top of the table. Jeff delayed as long as possible, he wouldn't return calls until 4/30/2021. When he told me that he had been in the hospital with pneumonia. He asked me to be patient. He assured me that he would take care of everything. Last month, Jeff sent us a check written on his business account for $885.93 along with a note that said he was refusing to pay for damage to the cutting table which actually needs to be replaced. He stated the reason for non-payment was that the table should have been disassembled. It that was true, he needed to do it. His crew were all professionals, right? He saw the table when he quoted the job and agreed to store it with nothing stacked on it. He now says that was an unreasonable request. There are informational pamphlets that every professional mover is legally supposed to provide you with. Those were not given to us when he gave us his folder. Those pamphlets give you tips and lists of things to do before moving and/or hiring a professional mover. If we had had those, it would have been very helpful. I would have known where to look at the DOT sites, I would have known other steps to follow. Unfortunately, I had to hire an attorney to discover that information. It is my opinion that he is charging for insurance but not purchasing the insurance policy; at least in our case. It's a gamble he is taking, but with high deductibles, he is hoping he will never have to pay out. Then he hopes that the customer will give up. He has had at least one other complaint filed against him with the BBB on 9/26/2019. The gentleman that filed that complaint experienced the same exact things that I have and in the end, Jeff did not pay him anything. So, I am writing reviews and filing complaints in hopes that it will save someone else from having to go through this with Jeff. Don't ever use Prestige Moving & Storage. Save yourself the aggravation. read more

We used them the end of Aug. They have been very unresponsive to resolving the damage their men did in move to several items. Good sales pitch then no follow up. Would not recommend! read more

Jeff and his guys over at Prestige Moving & Storage are top notch movers. I operate a move planning business and hired them for furniture install and re-arrange in a high end home in Naples. Jeff provided accurate pricing and timing of when his crew would be arriving. Three guys came on time and were happy to assist with everything we needed them to. Little things like calling with a 30 minute arrival window, showing up with moving equipment like pads, dollies, tools, etc. and providing accurate pricing are important to me - these guys did all of that. read more

Really disappointed; after considering yelling profanities into the air, I made a yelp account instead to briefly share my experience. I went to these guys as a coworker had recommended them. I was told they did good, fast work. When I did my own research on them (including having a conversation about my concerns before committing), I was confident with the decision. Then moving day came, and what I received was far below expectation. Though they did show up on time, they stopped frequently for idle chit chat, making the whole process take far longer than it could and likely should have. Realistically, the worst that should have come from working slowly is a smaller tip, if any (You work, I tip). But that didn't eat me up inside. My one big concern that I voiced over and over, what should have been plainly obvious, was that I wanted everything moved in, in exactly the same state as it was moved out. Specifically, NO DAMAGE. Instead, I was informed by my neighbors that almost every time my back was turned, they chucked and dragged and generally did not give a shit about my furniture. Now, after paying them several hundred dollars to move everything, I have to live with the damage, or toss them out and spend several hundreds dollars or more to replace. 0/5, would not recommend, would not use again read more

We interviewed many Naples movers and are happy that we selected Prestige. Ours was a short-distance move of just our major pieces of furniture...a relatively small job. Jeff and his team treated us like a valued customer and handled our move perfectly. The staff even recommended a couple of floor plan variations that worked better than we had planned. We are happy to recommend this fine company. read more

If you want a moving company that pays attention to detail while handling your high valued items, then Prestige Moving and Storage is it. Jeff and his team provided packing, an itemized inventory list, storage and friendly customer service we needed when we moved from North Carolina to Florida. They worked really hard to get a professional job done and most of all they made us feel like family. Thank you Prestige! read more

I would use this firm anytime! They do a professional job. they do not skimp on wrapping and packaging materials. They protect your furniture. They schedule appropriately so you know how your time is going to be needed. A totally unique experience in moving. read more

The move went very smoothly. All the employees were polite and friendly. Nothing was damaged. They were flexible when we had to change the moving date. They were on time for everything. They gave us helpful moving advice along the way. They were respectful of our needs, for example, 5 pets they had to work around. read more

Not a fan. They charged significantly more than quoted. Took forever. Won't recommend.