BEWARE: They DO NOT secure this facility and the property manager has unethical business practices…read more This Naples Storage Sense location was illegally withholding access to MY PAID STORAGE UNIT to purposely delay me from removing my items until tomorrow which is the 1st adding an additional full month of rent is due since rent is not prorated. THIS IS FRAUD! I arrived today 7/31/22 to move my items out of my storage unit and my access code didn't work. I was on the phone for over an hour with 3 different reps while waiting 2 hours outside in the hot sun WITH movers who were being paid by the hour! (You owe me for their time.) One rep gave me an "Emergency Use Only" code but it didn't work. The 3rd rep agreed that my rent was paid through the end of July and that my access code should work. BUT since I haven't prepaid for August, the property manager disabled my code and she wanted me to "come to the office tomorrow and she will help me." It does not matter if I have/haven't prepaid for August or if I have/haven't given a "written" notice to vacate. MY RENT IS PAID THROUGH THE END OF JULY AND I SHOULD HAVE ACCESS THROUGH THE END OF JULY! My contract clearly states that I will have access to my belongings and IF rent is not paid within 5 days of the due date then she can deny access. While waiting for help, a guy came out of the building. I asked if he was with the property manager. He said no. I asked him to let me in. He said he left the door cracked. Seems weird that he was in there for 2 hours - this is SW Florida in the middle of the summer and these are not climate controlled...but he wasn't. I discovered the back doors are UNLOCKED...they don't even have a lock on the handles!!! The conditions of this facility are nothing like represented on their social media pages. Also, I have a video showing that I left a clean unit so don't even try to charge for cleaning or damages.

This has been the most stressful situation with renting a storage unit. If i could rate them lower…read morethan 1 star I would. Beware and PLEASE DO NOT STORE YOUR BELONGINGS AT STORAGE SENSE. I had my entire 4br home belongings stored here and it's has been destroyed with rat feces and urine on the mattress, sofa, couch, chair. Mold on the bed head and foot boards, as well as my clothes. PICTURES DO NOT LIE, SEE FOR YOURSELF. I rented a climate controlled unit for $638 per month and on 7/29/31 I discovered that the A/C was not working. I called and went to the property manager Napolean on 7/29/23, gave him a key and was told on 7/31/23 that the unit needed a new A/C . Gus the General Manager wouldn't approve the new unit and I had to drive every week from the east coast of Florida to check on my storage as NO ONE would call me back with an update. I have documents proving each call to customer care weekly with no resolution. Chris the regional manager NEVER called me at my request. I knew that my belongings could not continue to be stored in these hot conditions, therefore Ibhad to hire a moving company on 9/5/23 to remove my belongings and I want you to look at how my belongings were destroyed as they were left in a non climate controlled unit due to the AC NOT FUNCTIONING for 6 weeks. Dead rats, cockroachs, mold.....just discussing. For over 5 weeks I pleaded with storage sense to get the issue resolved before my things were ruined and NO ONE HELPED ME. I will be posting about this on social media., and ALL platforms to alert the public that if you care about your belongings DO NOT RENT A UNIT HERE. They had a lack of concern, nonchalant attitude, and just disregard the issues I had.

Great job and the guys were very nice. Wrapping everything and moved quickly to get me done in…read moreunder 2 hrs.

We hired Reed's moving company of Naples to move a bedroom set and a kyak. From the initial phone…read morecontact with Cambry I knew this was going to be a good experience. She asked all the important questions and provided me with key points of information that would be helpful for the move . She was also able to give me an approximate estimate regarding the timeframe and cost of the move. The day before the move, I was contacted for confirmation. Reed's provided my high-rise condominium with their Certificate Of Insurance . I was contacted by the crew 10 minutes prior to their arrival to let me know that they were on their way. Raz and Calvin arrived promptly at 8 am . They securely wrapped all my furniture and kyak and transported them to our new condo in a timely manner. We were extremely pleased with their professionalism and service. I shared with the crew that growing up in Bronx NY my dad worked for a moving company so I know how hard they work on what can be a tiring and difficult job. Many thanks to Raz ,Calvin and Cambry of Reed's moving and storage .

I have been storing RV here for the last 5 years...has…read moreeverything i want and need...water, septic, electric covered storage and security! Industrial ice maker to stock up before pulling out. Great location,!

Easy in and out with plenty of room to back rv in and out of space. Very clean, highly recommended…read more Electric to keep batteries on rv charged. Well located in the Fort Myers Area. Great price and the phone service is always prompt and spot on with knowledgeable personnel to help with question. Thanks again C.Z.

We recently needed a change for our existing storage unit size…read more Robert gave us several different options to choose from. He then took us upstairs to show us 3 different storage units on several floors. He was super helpful & accommodating. Access to our chosen unit was easy with several carts available to easily transfer all our boxes to the new unit. The convenient elevators made the move easy . Thank you Robert for all your help.

We needed short-term storage within a few days. Prime Storage representatives were very helpful in…read moreassisting us with securing a unit on the same day. They provided technical assistance with the sign-up process and were accommodating to our needs. We would recommend strong consideration for Prime Storage on Marco Island, FL.

Rented a Uhaul from this location. Staff was great and informative. Really helped with my moveread more

An excellent facility! We were looking to buy moving supplies; Linda greeted us and assisted us…read morewith the different box sizes and guidance on how many, what types, etc. would be needed for our size home. There is a large selection of necessary supplies in addition to boxes specifically for glassware, mirrors and wallhangings, there are also packing materials, tape, mattress and boxspring bags and more. Thank you Linda for a pleasant buying experience!!

Very helpful team member. Clearly explained options. Place is spotless. Easy access with…read moreexcellent security.

This place is spotless and the manager, Caressa , is terrific. She is very friendly and…read morecommunicates clearly regarding policies and prices. I have dealt with other rental storage facilities over the years and she is the best.

The people who worked there are very kind and friendly. The space is also nicely climate controlled…read moreand spacious.

Decided to take a small climate controlled space to store things and the process couldn't be…read moreeasier. The two people at the front desk were very professional and of course answered all my needs. But they were especially very personable and we enjoyed talking with them at length. And nice to not worry about missing a payment or an attached late fee because they take credit cards.