I spoke with Chris about a car and we agreed on a price, then I submitted a credit app and they…read moregave me numbers and I agreed and we had a deal. I asked if I could pay the deposit over the phone so that the car won't get sold, 2 hours later they told me that the car was sold to another customer. I called and spoke with Laz and he told me that he's going to check and put me on hold and just kept me on hold and never got back. Then I called and spoke with Brandon in sales and he was being very argumentative and disrespectful. I asked multiple times to speak with their manager Mario but he's always "busy". Buyers beware!

I went to other dealerships (Germain) in the area and they were rude, tried to low ball me and…read morepushy. I decided after that experience to go to Naples Infiniti to look for a QX50. Right away I was greeted by Antoine, he was so professional, friendly, laid back and not pushy at all. I ended up purchasing from him and couldn't be happier. They gave me what I wanted for my trade in and some add ons with the sale of my new car. I felt like I was treated like a queen. They definitely go above and beyond and the customer service is amazing. Plus free car washes for as long as you own the vehicle. Hands down highly recommend. 10/10

Our son is looking to purchase his first car. Dealer employee was always available and appeared…read morepleasant. Dealer agreed to allow a 3rd party inspector come see car at our cost before purchase which is a comfort and A+ attitude. Dealer does appear to be more one price versus negotiable which is ok, but clearly share and advertise this. Car is used and easily tracked on Carfax and clearly sat at another dealer for months unsold, may have been auctioned, and then wholesaled to here. It's not a HIGH value unit when mileage is low as it's only factor. Our offer was fair, and ok as not accepted by dealer. Hope they get the $$ versus long hold period. Overall a good experience but did not result in car purchase here.

Deceptive & Fraudulent operating practices. False advertising. DON'T buy anything from Autohaus of…read moreNaples. You will regret it. You will be out $1,000's of dollars. The owner David Rinker & General manager Tim Peck are SCAMMERS & FRAUDS. They refuse to stand by their vehicles.They refuse to abide by their promises prior to purchase. They advertise & promise: "Quality Luxury Cars-- High Quality Inventory--  Meticulously Maintained vehicles that are inspected thoroughly by their Master Technicians to ensure quality prior to placing them for sale." I purchased a vehicle from them 6 months ago. Within the first 2 weeks of ownership, 4 major issues were found on the car. I'm still trying to compell them to take financial responsibility for THEIR product. 3 leaks were discovered & hidden wrecked major damage to the front bumper cover was discovered. I had the hidden wrecked damages repaired for $2,600. The general mgr has refused to reimburse me for the repairs. I recently found out that the 3 leaks are much worse than I thought. On January 7, 2026, I hired a mechanic that specializes in German vehicles to begin work on one of the leaking areas, the oil filter housing & oil cooler gaskets, these repairs are a major undertaking. When he began removing parts, the amount of oil leakage that was found was extensive. Oil leaked everywhere. It's obvious that those gaskets have been leaking for a long time. He also removed the large plastic engine guard that bolts to the underneath of the engine bay. It was saturated wilth huge areas of oil and oil sludge. He then noticed that the engine oil pan drain hole looked as though the drain plug was screwed in with bubble gum. He removed all the gunk and drain plug to discover that the threads of the oil pan drain hole are stripped. The threads can't be repaired. I need a new oil pan. Everything is documented with photos of evidence. I'm in the process to begin suing Autohaus of Naples for $8,000 thru Florida courts. On January 24, 2026, I received a message from a woman that read my many online reviews of Autohaus of Naples. She shared with me that she recently purchased a Mercedes from Autohaus of Naples. While she was driving on the highway, the entire metal roof flew off. She sent me a photo. It's shocking. She mentioned that the general manager, Tim Peck, has refused to compensate her for the major damage & safety issue. Her vehicle is currently not drivable. She shared screen shots of her communications between she and her salesperson and Tim Peck. Tim was as completely unprofessional just as he was with me & refuses to take responsibility for his products just as with me. Some of the online review platforms allow posting photos but some do not. If you have anything to ask me or share with me about Autohaus of Naples, find my Facebook review on their page. You can then message me thru Facebook. STAY AWAY FROM AUTOHAUS OF NAPLES! They are NOT a quality preowned vehicle dealership. Of importance, I have only been able to drive the vehicle about 200 miles during the 6 months of ownership. The vehicle still has less than 60,000 miles & is a 2011. As a result of my complaint against Autohaus of Naples to the Florida BBB on 9/18/2025, Autohaus of Naples now has a lower rating. It has dropped to B- because they ignored the 3 attempts by the BBB to resolve my complaint. Autohaus of Naples is no longer accredited.

What started out as a bad experience was made an excellent 2nd trip, they listened solved my issues…read moreand corrected things. Thank you Johnny, Brandon and Victor for your professionalism, you earned my business back.

Worked with Karen on a new Subaru purchase and she was very helpful. Got what we felt was a good…read moredeal with great support from everyone at the dealership and, now, very happy with the vehicle after an initial 200-mile trip. Would definitely buy there again.

We purchased a new Jetta in Indianapolis and moved to Naples. Active cruise control was not working…read moreso I stopped by the dealership and asked them to check it out. I did not have an appointment but they worked me in right away. Turns out there was nothing wrong with the car, I just did not have the settings set right. I should have read the owners manual. Everyone was friendly, they had drinks and snacks available while waiting. They are building a new facility just a few blocks away that will open late 2026 I am very pleased with this VW dealership.

Let me update you again about the situation they couldn't 'replicate'. ITS SOMETHING THE VEHICLE…read moreHAD A NATION WIDE RECALL FOR. This dealership and its service manager are a joke.

Thank you to the General Manager at GERMAIN BMW Davis Boulevard…read more I experienced a failure of a run flat tire on my BMW X5. I contacted Germain BMW on Davis Boulevard in Naples to install new tires. They did not have my size (315/35R 20) tires in stock however they got me back on the road at the same price as Tire Rack would charge within one day. I will return to Germain BMW for future needs.

This is not the first time this dealer sends service notices and then refuse to honor them…read more Seem to be the spirit of the company. They were great to sell but after initial service plan is over, they are a switch and baiters. BMW is a great brand and makes amazing vehicles. Just don't. Just don't send out coupons if you are not honoring them. I would have been happy to done what needed to be done, just don't switch things out please. Make you look bad. Guess no more BMW for us.

Klevis Toska 5 Star review…read moreKlevis did an excellent job in assisting my leasing of 330i. He was able to answer all my questions. He is an excellent employee. Mort May

Tona Zarrelli always provides the best service and care of my car. She always pays attention to…read moredetails and the extra touch with vehicle check on video is awesome!

8/2/26 update: Raised experience rating from two stars to…read morefour stars. We received another follow up phone call message from destination assist, with an update they felt have solved issues. When called back representatives were able to renew subscription and reactive destination assist service. FYI based on past use, give destination assist app in car a five star rating. 7/28/26 we went to Germaun Lexus service department, at the dealership, to have them reactivate Lexus Destination Assist ; and second give a quote for new tires. Service department has no problem giving quote on tires, letting us know they were in stock, and wanting us to install today, hard sell and questions what would be reason for not install today. Back to original request: quote on tires and reactivate live agent destination assist I wanted a quote on tires only I wanted Lexus dealership to reactivate destination assist. Doing this type of stuff can be challenging for a novice. We went to Lexus since that is within there expertece. Service rep we asked to sit in car and install, exited when phone rep said app is down , could not connect or inter new credit card payment info, put in ticket and will call back when there side fixed. While in car driving home from dealership, destination assist rep Called Us back and accomplished nothing. Extream aggravation felt by us.( Such as when clicked on app to install,directions said swipe left, and just words, nothing happened. ) So why call us if can not update payment or reactivate subscription? Again this seems like a service dealership should be able to do.

After reaching back out to Germaine Lexus of Naples they repaired the bumper of my car. I am very…read moreappreciative of their quick response and would recommend them for any car repairs.

Zak at Stearns Motors, was extremely helpful providing information and assisting me with a…read morepre-purchase inspection on a car I was interested in. I live hours away from the car dealer, and Zak really went the extra mile to accommodate me. Really impressed by this dealership to be upfront and honest throughout my car search process. Highly recommend this car dealer.

We purchased a van from Stearn's Motors recently. We live on the other coast in Florida but…read morehappily made the drive to buy from them because they are honest, professional, friendly, no hassle, you get what they advertise with no hidden fees or bait and switch. They are a refreshing used car lot to deal with because they do honest business. Thank you, Stearn's Motors! We will be sure to purchase from you again in the future.