Can I give them 6 stars ?…read more I purchased a home stereo system at Ahead Stereo about three or four years ago. I met with Aaron just to ask a few preliminary questions. he is super knowledgeable, like everyone at Ahead Stereo, but understood my level of expertise and was able bring it up a few notches. I love the system I bought there. Every time I have a question setting it up, Aaron emails be exact drawings of what goes where. In the last few years I've purchased a few more items from Aaron and no matter what questions I ask, they are answered completely regardless whether I'm ready to purchase something or looking for advice. His diagrams are awesome. I recently learned a local big box store carries some of the same brands as Ahead, but you will NEVER get the help you will want and need there. Do yourself a favor, stop in to Ahead Stereo and listen to some of the best audio gear available.

Outstanding Service and Support at Ahead Stereo…read more I purchased my McIntosh turntable from Ahead Stereo and recently ran into an issue with my stylus. I reached out to Brian, and he immediately went above and beyond--contacting McIntosh on my behalf, walking me through the options, and ultimately helping me get back up and running. What stood out most wasn't just the solution, but the care and integrity Brian showed throughout the process. He didn't treat me like just another transaction, he treated me like a valued customer. That kind of support is rare, and it's exactly why I'll keep coming back to Ahead Stereo. If you're into high-end audio and want a dealer who stands by their customers, this is the place. Highly recommend.

This review is far overdue. To cut to the chase, Ian (the owner), Jesus, and Brian are exceptional…read more A special shout out goes to Brian for spending so much time with me until we had the right system picked out. I was recently gifted a record player which had me scrambling for some new gear. It had been a very long time since I had taken a stroll down HiFi audio lane. I popped into Audio Element mainly to see what brands they carried. I initially felt a bit timid since I could tell that they carried some really high end stuff. I instantly felt like this shop was out of my league. However, Brian warmly greeted me and quickly made me feel at home with his exceptional hospitality. As he showed me around the shop and answered some of my questions, Jesus was also very helpful in contributing wherever he could. Brian demo'ed various setups for me based on the sound signature I was going for as well as on the description I had provided of my listening area. The specially curated setups he showed me sounded phenomenal. He was also extremely knowledgeable. Knowing that I was about to drop some serious dough, and also knowing how much of a methodical person I am, I thanked both of them and told them that I was going to go home to make some decisions and that they would likely see me again. When I did eventually return to the shop, I was happy to see Brian again. Having done some research at home, I went in convinced knowing what I wanted. I had made some personal tweaks to some of the equipment I had really enjoyed on my previous visit. These tweaks were mainly upgrades of the same model line of equipment. As we got to talking, Brian made me aware of some new speakers they had recently received that he thought I might like. He offered to hook them up for me and if I didn't like them, no harm no foul and I could stick with the original setup I had chosen. OH MAN! I immediately fell in love with the new speakers and integrated amp combo he setup for me. I knew I needed this to come home with me. I got a killer deal and I could not be happier. Ian (the owner) happened to be at the store that night and he made sure that everything went smooth. One thing I'll never forget is how Brian made me feel when I realized that I had accidentally kept the staff after hours; not realizing that the store had already closed. While I felt bad, I couldn't help but notice that in the excitement of helping me pick out my system, it seemed like the staff had also lost track of time just as I had lol! I apologized to Brian and he quickly told me not to worry about that and reassured me that they were there to make sure that I was truly happy with my new setup. At the end of it all, the entire staff even helped lug all the equipment to my car. Fast forward several months later, and this has become a new hobby of mine. I love my setup so much that I listen to records every night before bed. When I'm not listening to records, I'm streaming on the bluesound node icon. Ian, Jesus, and especially Brian, you guys are a very special bunch. Thanks again and I hope to see you in the not so distant future.

5 stars! Huge…read moreshoutout to Jesus and Brian. I recently went to a friend's house for a hi-fi listening session, and when I came home and turned on my own system, I realized something had to change. After a deep dive of research, I landed on the Wharfedale Lintons, and Audio Element was the only place where I could actually hear them in person. Brian was incredibly helpful and patient as my wife and I worked through some favorite tracks to make sure they were the right fit. Needless to say, we walked out with the Lintons. Once we got them home, it quickly became clear our amp wasn't up to the task. More research led us to the perfect pairing: a Rega. Jesus happened to have exactly what we needed and was kind enough to hold it while we rushed down to grab it. The result? Spine-tingling, goosebump-inducing fun listening to music again. Our system finally feels alive. The service here is top-notch. They genuinely listen, guide you without pressure, and clearly care about helping you find the right setup. Safe to say, Audio Element is now my go-to for all things hi-fi.

Protect Victor at all costs. This guy *offered to come out to my house* to do a routine checkup on…read moremy turntable. He diligently checked everything, found it to be in perfectly fine working order that didn't require service, and didn't even charge me for his time. Super nice, non-judgmental gentleman -- unbelievably rare in the generally weird, snooty world of hi-fi audio. PS When I'm ready to make a component purchase, I'm going to Definition based solely on my interaction with this guy. This is why customer service matters!

Great customer service at a very fair prices. I inherited a Control4 system from the previous…read moreowner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!

Completely satisfied. Service requested was mounting my 75…read moreover fireplace. The staff was absolutely knowledgeable and reasonable with cost. Also had my Sonos sound bar recalibrated for movie watching. Was referred by another audio store in Pasadena because of their experience in difficult installation. Absolutely would refer to anyone looking for great knowledge and expertise. Thanks again for the veteran discount.

I recently needed a 77 inch TV mounted, and after calling several vendors to compare pricing and…read moreexpertise, I chose this company, and I'm so glad I did! From the initial phone call, Dave was incredibly helpful and knowledgeable about the entire mounting process. All the vendors I contacted had similar pricing, but Dave stood out immediately. He was the most knowledgeable of them all, patiently answering all my technical questions. He delivered exactly as expected--on time, professional, and with expertise. The TV looks fantastic. If you are looking for professionals you can trust, I highly recommend this company!

I had an amazing experience with Marconi Radio with my home theater and smart home installation…read more They did an incredible job integrating everything together with Control4 as the brain of the system, including TVs, in-ceiling speakers throughout the home, and security cameras. The entire installation was extremely professional. I was especially impressed with how clean and organized all the wiring was. Everything was installed neatly, professionally, and with great attention to detail. The system works seamlessly, and having everything controlled through Control4 makes the whole home experience incredibly convenient. The quality of the installation and attention to detail really stand out. I'm extremely happy with the results and would highly recommend Marconi Radio to anyone looking for a professional home theater, whole-home audio, TV, camera, and smart home installation. Excellent work, great service, and truly professional installation. Highly recommended!

totally misleading, wasted my time. I called about a vintage tape deck, told them I opened it and…read moresaw some parts not moving, belt looked ok but tape stops. he said "we can diagnose it for $35." I asked so you open it further to see what's wrong? yes. I drive all the way there (oh first you have to dive way up to their old location because they haven't updated Apple Maps,) showed him with it open, what I saw, paid him $35. five days later he calls and says "it looks old and dry, maybe needs lubricant, one part isn't moving correctly so it will be $240." I said did you open the mechanism to really see ? you sound unsure. he said "you think we open the mechanism for $35?!" lolllll omg what a ripoff. Falself claims they "diagnose" but they don't go further than opening the lid like anyone can do. waste of time and money totally frustrating and insulting.

Neill is very cool guy.. he is really knowledgeable about his audio stuff , especially Linn…read moreproducts.. I am very happy with my purchase of the Linn turntable.. Neill showed me in detail how to assemble..and saved my number as a contact in case I need any help or another purchase.. I will surely will keep in touch with British Audio Guys and Neill especially when I do an upgrade.. Thanks Neill!!

In my view, the British Audio Guys are the only game in town. Their knowledge and expertise are…read moresecond to none. Neil assisted me in the purchase of a integrated amplifier and speakers to upgrade my system. He spent time introducing me to the various choices and configurations available. This included cables and the power supply choices. I could not believe what a huge difference these components make! His attention to detail and time spent with me assisted me in putting together a superb system which sounds amazing. I could never have imagined what I have now. If you want to work with people who care about what you buy and what you hear, don't look elsewhere.

Scott is very knowledgeable and experienced in providing the top of the line sound system for your…read morehome or commercial space. I had him install the sound system on my 2700 square foot jiu jitsu studio, and entire process was a breeze and I am delighted with the results. Our music definitely sounds better than any other gym I've been to!

Chris at A Sound Decision is fantastic. Very professional,…read morethorough and did a non-rush job with my home system. He mounted my new smart TV on the wall (very clean appearance) and wired my new gear: Apple TV, DVD, Direct TV etc.... so it all runs through the receiver with 1 HDMI cable up to the TV. He also programmed my new universal remote (which I think you need a special collage degree in just to make it do the most basic commands) to eliminate the 6 other remotes taking up space. He took the time to explain how everything works without rushing and didn't leave until I was totally comfortable with the system. It also seems like he spends time researching the latest trends and technology so was able to make recommendations on the most cost effective but highest quality gear for my taste. I've had the same entertainment system/TV for like 12 years and was a bit nervous about upgrading but working with Chris made it a very exciting and enjoyable experience. Highly recommend!

These guys are true professionals, knowledgeable, helpful, friendly, trustworthy. All I had to do…read morewas book the appointment tell them what I want and pay nothing more no muss fuss. also, I wish I had a before and after pictures of my cords - they're like a work of art now, they were a hot mess.

Can't say enough good things about this company. Customer service was amazing. Guys kept it super…read moreclean and made sure to not damage anything. Will use them for all future audio video needs.