1. Optimal Enchantment

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Santa Monica, CA

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Optimal Enchantment

5.0 (16 reviews)
Open • 11:00 am - 5:00 pm

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5 years ago

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5 years ago

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Rocco M.

Much appreciated for the kind review!

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14 years ago

The best resource in LA for the discerning audiophile!

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Ask the Community - Optimal Enchantment

Do you buy old stereo equipment like Harmon Kardan330c amp or Sony cassette tape deck?

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Review Highlights - Optimal Enchantment

“Unfortunately, just about everyone else has 'beat-me-to-the-punch' on complementing Randy, at Optimal Enchantmen”

Mentioned in 10 reviews

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Definition Audio Video

Definition Audio Video

5.0(12 reviews)
3.4 mi•Sawtelle
•$$$$

Great customer service at a very fair prices. I inherited a Control4 system from the previous…read moreowner of my place. I hated that system. Not just because it is archaic but more importantly, every little thing I need fix (tune) required me to call my dealer who charges an arm and a leg. One day, all my speakers died, so I called my dealer, and they wanted my first born. So I decided to venture out and I found Definition AV. 1st, their service call price is very reasonable. They diagnosed the problem (the Amp died) surgically, but what's great about them is that they asked a lot of questions to truly understand my use cases. They recommended me to switch half of my system to SONOs and leave my living room TV's 5.1 audio system alone since it was still working. My previous dealer would had never recommended that because SONOs is more DIY and they would not be able to charge as much service money. Before they left, they even tuned up my 5.1 system just because they found some misconfigurations on they way. It sounded WAY better. I got the quote, the price is very reasonable and they came out quickly and upgraded my system. Now, my system works way better and I can use my voice control (my main method of controlling everything else in the house) to activate any speakers or speaker groups. I'll be a returning customer!

Protect Victor at all costs. This guy *offered to come out to my house* to do a routine checkup on…read moremy turntable. He diligently checked everything, found it to be in perfectly fine working order that didn't require service, and didn't even charge me for his time. Super nice, non-judgmental gentleman -- unbelievably rare in the generally weird, snooty world of hi-fi audio. PS When I'm ready to make a component purchase, I'm going to Definition based solely on my interaction with this guy. This is why customer service matters!

Optimal Enchantment - hifi - Updated November 2026

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