They are very helpful and I have been taking my cat Cee Gee there for years. Love there new place…read morein Shepperton. Highly recommend .

After trying 3 other vets in the area, I finally came across Christabel and her staff at Twickenham…read moreVeterinary surgery and think we've finally got it right! They are incredibly helpful, caring and attentive. One of our dogs is a little superstar when he goes to the vets and generally only causes "ooh's" and "ahh ... isn't he cute" kind of havoc when he goes, but the other dog HATES HATES HATES vets, groomers and the like. They have been so kind and gentle with him that he doesn't even dig his heels in when he goes now and they've fixed his colitis up and he's now a happy happy dog. I can't praise them highly enough - the only downfall of this place is the parking, but don't hold it against them... I know they're not happy about it either - it's still worth going there. You can tell how much they care about your small and furries!!

From the owner: We are an independent, community-orientated, small animal veterinary surgery and we pride ourselves…read moreon providing a truly personal, high-quality and affordable service to the amazing pets of Twickenham, Teddington, Hampton, Strawberry Hill and the surrounding areas. Our number one priority is customer and patient care. We have brilliant in-house surgical and diagnostic facilities and a fantastically dedicated team who offer a compassionate and empathetic approach to your pet's treatment. We have a special interest in rabbits and small furries. Two of our vets also practice acupuncture. We have an 'open-door' policy: please feel free to telephone or drop in when walking by to discuss any part of your pet's healthcare. Please call to arrange an appointment if your pet needs any veterinary attention. With our friendly team of qualified and experienced vets, nurses and receptionists, we hope you will find your experience an enjoyable and fulfilling one.

This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

We came upon this independantly owned vet surgery after having bad experiences with 2 other vets,…read moreand I'm so glad we did. We bought our first ever pet, a german shepherd puppy, and were panicked when we noticed a cyst between 2 of his fingers. We took him to a local vet and they spent 2 minutes looking at his paw and without even explaining or asking us, booked him for surgery the next day and injected him with painkillers and anti-biotics. Having felt that we were being taken for a ride we made an appointment with the pets practice for a second opinion. The nurses were helpful and polite, and a convenient appointment time was very easy to arrange as they open later than most vets. Our vet, Kylie, was really wonderful about everything. We told her our concerns, and she examined him, and told us professionally, but also kindly, what we did and didn't need to worry about. We also got to discuss some of our other concerns as first time pet owners, and she was very helpful. For example, she in the course of the appointment had noticed he had dry skin and that he was a slightly under weight and we may want to consider a different diet. We didn't feel pressured or guilted into doing anything, and she didn't just add things to the bill like the other vet, but I was happy that she took the initiative to notice and let us know. I think what annoyed me about the others is that they didn't respect their ethical and professional boundaries, and it was so in tune with the stories you hear about vet's being scam artists (there was an episode of panorama about it). At the end of everything she decided to prescribe a course of antibiotics, which seemed more sensible than cutting into him at the first oppurtunity like the other vet. Her manner with us and our puppy inspired our confidence in her. We did change the diet which not only adressed the skin and weight issue, but his distaste towards his food which we had noticed. I can't say enough good things about this place. It's convenient as it opens late, has parking, and is easy to get to. It's always clean and a nice environment. We decided to our dog to the puppy class was good, and it was nice to hear about advice and training directly from a vet, and it turns out that this is the only place with a vet-led training class in this area. Since then our poor puppy has a few medical issues, in each case the advice was always good, and we felt safe trusting them as we felt that they really did have our pet's best interest at heart.

A small vets practice that belongs to a bigger branch in Reigate. Brilliant service from vet and…read morenurse alike. Just a phone call away whatever the time of day. They have dealt with all th pets I have ever had and would not go anywhere else.

I cannot say enough good about Priory Vets. They saved my Boston Terrier's sight, and helped me get…read morethrough a very difficult period with my dying Boxer, and did everything they could to keep her going. They dealt with her ultimate death and the death of two of our cats with respect and kindness, which is the hardest part of being a pet owner. We were always very happy with wait times for appointments--they were often able to see us the same day for pressing matters. The knowledge and honesty of their vets was vast, and always appreciated. I highly recommend their Redhill and Reigate practices to anyone who loves their animals.

Vets practice on Farnham road which alongside their standard practice offers 24 hour emergency…read morehelp. They were fantastic when we took one of our gerbils to them. They were equally fantastic when we called them in the small hours of the morning after witnessing a cat being run over, took the cat to the vets and they saw to it. They even gave us a courtesy call the next day to update us on the cat.

Great staff, always helpful and sensitive when dealing with stressful times for their human…read morecustomers.

I have used this surgery for 2 years now for both my cat and dog and found it to be first class. In…read moreparticular I am impressed by the sensitivity shown by both the receptionists and the vets in what can be a stressful situation. I am sure good sign is that my dog actually enjoys his visits!!

When we moved to the area, this vet clinic was recommended. We had 2 dogs, both older, and one with…read morea series of health problems. We have been really impressed with the vet and staff. And there is just one vet (owner) which means consistency, which was exactly what we needed. One dog has since passed away (and they were wonderful to us in this process) but we will continue with vet care here, as we consider it top notch.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

Only took my dog here once when I first got the little poppet. He was a rescue dog and fairly…read moretraumatised. He had a bad tummy, infections in a few places and was scared. This vets was local, so I booked in and the vet didn't show any real connection with him at all. It was all very impersonal. When he tried to stick a thermometer up my dogs bum, he bit him... The vets response was to say that my dog would be hard to control and I'd never be able to trust him. Well I'm sorry, but if he'd tried to do it to me, I'd have bitten him too!! 5 years later and my dog is the friendliest, happiest hound ever. He's tolerant even when children try to climb on him and I'm glad to say that I've found a good vet who likes animals. I would rather drive my sick pet 20 miles than send him to this place again.

I have been registered here for 2 years and to be honest I'm not totally happy. I can't quite put…read moremy finger on it. Receptionist is pleasant, I have never had a problem making an appointment. The vets have always done their job. I have seen 2 different vets. The last one I saw perhaps came across a bit short in his mannerism. I think personally the practice and the environment comes across a bit cold and unfriendly. That said I have had no bad experience here. I think I would just prefer a warmer friendlier place for my little dog.