If I could rate 0 stars I would. Absolutely disgraceful service from this practice. I chose this practice due to proximity and well rated reviews (which seem to have been paid for). - Read the bad reviews, because they are never paid and tend to be the honest ones.
I have had dogs my whole life and I have never seen anything like this before. Unfriendly, rude, miserable, apathetic, and a complete lack of overall professionalism from both Margaret and Dale himself (which thinks the world revolves around his practice). During initial consultation, none of them made any effort to make my dog or myself feel comfortable in the practice, barely no eye contact. Dale was dismissive, cold and barely checked her on the obvious places. No compassion or reassurance came from him during any of the consultations. Opposite of what a Vet should be like in my opinion.
However, my dog had an ear infection and I just wanted to get it sorted so decided to continue with them until this was solved. Worst decision I've ever made, the feeling after every visit was as if they were doing me a favour, I have no idea if it was personal or simply because they are two miserable human beings. Kept referring to my dog as THE DOG and saying how expensive her infection could become since it wasn't responding to the antibiotics. By the way medications are overpriced, ask for a prescription and buy it online for 1/3 of the price.
I wanted to treat her asap so I regrettably booked a sedation so she could be checked throughly. On the day, I got there on the time specified to me, was told to come back in 3 hours or maybe another day. I said I wasn't happy with the service as Margaret could have easily called me to rearrange as I had changed my whole work day. This was the cherry on top for me, I left unhappy and sure not go back there.
To top it off, after returning home really unhappy and unimpressed, I get a call from Dale himself saying they were not going to provide further service to our dog, then hung up. I had no intentions of going back there but this call just confirmed to me how delusional this man is. Don't go there, take your dog to someone that actually does it for love and has the pets at best interest. What a waste of my and my dog's time, honestly. read more