DO NOT GO TO THIS VET THEY ARE CON ARTISTS I would give them…read morea 0 if it was an option! They are completely unprofessional. They told me I was seeing a exotic vet for my bunny but I have since found out she wasn't and she made out my bunny was dying, charged me so much money for tests and I go no results other than a £300 bill!! I stress to anyone don't make the same mistake I did. Ivone Goncalves is not a good vet and she doesn't care about animals just getting money out of people. I tried to explain what happened to the best friends group manager who after a 5 week wait told me they weren't giving me a refund or any compensation. Very upset with my awful experience!!

Our cat had Lymphoma and Peter (the vet at best friends) gave good advice and treatment, referring…read morethe cat to Royal vet college for chemo as he was only young and otherwise healthy so had a good chance. Unfortunately, after several months of quality life, the cat ultimately had to be put to sleep by Peter, probably the most humane and caring vet I've come across- he also came to our house to put an elderly cat to sleep in 2016 so she wouldnt be distressed. The other vet I would recommend is William Lewis at Orchid vets, another man I trust to give me a straight answer about my pets. The only problem i had with Best friends or Orchid was when locum vets were on duty.

This veterinary surgery assisted me at a very upsetting time. A dear pet was very ill and it was…read moreunfair to leave them to suffer, but as it was classed as an exotic the nearest vets which were closed were Cambridge or Bedford, too far to add this stress to a very unwell pet. On the spur of the moment I called this surgery and they kindly agreed to stay open a few more minutes to allow me to come and check Noddy. Sadly we were right and they kindly allowed him to go the the animal bridge, I am so grateful to them to assist us and to provide the upmost kindness, support and care. Truly amazing vets surgery, lovely people and supportive too.

A great vet. No nonsense advice and always willing to help. Sensible and practical. Just what is…read moreneeded.

I've been using different vets for a long time and on most occasions have been very disappointed in…read moreservice.However my experience with wylies has been second to none professional vets and staff and extremely happy with there service they are a little more expensive but as they say you get what you pay for.I was with vets 4 pets had the worst experience I ever had with a company totally unprofessional inexperienced vets full time useles.Since joining wylies when my pet has to pay them a visit I 100% percent know I'm in safe hands and can't thank there vets and staff for a 5 star experience

Absolute Worst..... I'm over here from LA living. It's very important to my fiancé and I to find a…read morevet for our pet Brooking. I found this veterinary office. It directed me to book online with the Brentwood location as we need Brooking up to date with one of his vaccinations as well as pet passport for pending business travel. They emailed us to inform us that they were switching us to the Upminster location as that was the one that had the correct vets to do these things. I called them to confirm as they requested and gave again all the information I filled online per their request. Confident we were booked that day for a 1:15pm appointment at the Upminster location. I should mention they emailed us this the night before and I called that morning. So we go and we arrive early 1:09pm and because of the current Covid restrictions we wait in car. I do tell my fiancé to call them. He's does and they at first have no recollection of our appointment but then find. They tell us to wait in car and they will have vet call us then they will come get Brooking from the car. Minutes roll by I see people coming and going. Someone who arrives at 1:20pm has their dog taken by 1:30 which was there appointment. It's now 1:50pm and I'm getting ticked. My guy rings them and just as a women who works there comes running up what's your name. We are parked right out front she passed us by asking other people first. We tell her and she says they have been trying to call us. Absolutely untrue when we've received calls whilst waiting. She says she'll try us again right now to answer and we confirm they have correct number. Minutes go by still no call and so we call her she finally puts us on hold for vet. This call is beyond ridiculous. The woman starts by saying why are you here. And then immediately cuts my guy off to ask a series of questions about Brooking. Mind you I went over this when I confirmed that morning via call we confirmed again when we arrived and now going threw yet again. All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet. Worst they don't seem to care. The vet seemed very unintelligent. She didn't convey that our pet would be in capable hands with them. After the call she tells us to come bring him to the door she will meet us. We sit there feeling very uncomfortable discussing should we leave our pet with her and cannot. She approaches the car and we tell her as much. I don't know what kinda operation these people are running but it isn't reassuring in such uncertain times. I don't recommend any of these locations of Veterinary offices. She also had said they couldn't do the pet passport any longer as now you do pet certificate 10days before your travel which is fine. This was why we were switched by Brentwood office to this location. She also repeated herself over and over on the phone. It got quite Frustrating. I said we would get later when closer to the business trip but still wanted vaccination he was due. We could of just stayed at Brentwood location as it was a 2pm appointment. This whole experience as a whole was just not on in any regard and I would never recommend this place and we are seeking a much better veterinarian for Brooking. In a few words UNPROFESSIONAL & INCONSIDERATE.

By far the best vets I have ever used, so much so that I travel from Great Chart near Ashford to…read morestay with them. They are a team of professionals that all care about animals far more than money and that's special. When I had to have my last Labrador put to sleep, Lauren was so compassionate and almost cried with me. My current Red Fox Labrador had trouble whelping and George/son (soz forget name) were great with her. Big enough to cope but small enough to genuinely care

Excellent vet. Our first experience of Badgers Oak was when our cat was attacked (probably by a…read morefox) on a Sunday afternoon (of course). George was the only vet we could raise. He was very gracious about seeing her at an awkward time and took good care of our old girl (she pulled through). They've been our vet ever since. We've had experience with a number of practitioners at Badgers Oak and they have been uniformly excellent.

We used Hill Park vets for over 30 years firstly at Harold Hill then at Elm Park. We never had any…read moreissues as thankfully all of our pets were relatively healthy. Then sadly our 3 year old Cockapoo become very Ill. It's a very long story but he was misdiagnosed and after a lot of different medication which wasn't working, we took the advise of our insurance company vet and had him castrated. This did work and the health issues he was having cleared up. A year later he become unwell again and again lots of medication which didn't work. Hill park seemed very tunnel visioned assuming is was a reoccurance of his previous condition . Eventually he became so sick was transfered to a amimal hospital, who correctly diagnosed his condition. Sadly at this stage it was too late for a recovery and he had to be put to sleep. I really regret not getting a second opinion from a different vet practise but I what made all this so much worse was our treatment afterwards. Our dog died on the 1/12/2021, it took many phone calls and emails to finally get Hill park to complete my insurance forms in Feb 2021. We were treated as if we were a nuisance and was spoken to with rudeness and impatience. We were devasted after losing our dog but the reality was it was also causing us financial hardship because of the lack of speed getting the insurance money espcially during covid and over the Christmas holiday. Eventually when the forms were completed, one was incorrectly filled out, Hill Park claimed to have treated our dog for aneroxia which wasn't true. The animal hospital he went to, had to treat him with a feed tube at that stage because he was so gravely ill. The person who filled out the form at Hillview admitted that because the vet was on holiday she had just copied the other animal hospitals form. This meant that I didn't get paid out £1200 of the insurance costs. Despite many more phone calls, emails, letters of complaint I have just been ghosted and ignored. They have tried to justify there misdiagnoses by trying to tie up his two conditions which were completely unrelated. They have shown no compassion, no respect and have been completely unprofessional when it comes to customer care. The Irony of this situation Is that you can't walk out of the door at Hill Park without paying your bill but they can hold on to your insurance claim for months. I now use another vets and the difference in the care we receive is striking and it costs the same and insurance claims are settled in a matter of days.

Great vets, friendly staff, even examined my 3yr old sons plastic snake which delighted him!…read more Car park is bit small but you can park in the street.

My Mum and Dad have been going to this vet for about 14 years. They have helped us with Oliver…read more(cat), Felix (cat), Henry (dog), Doris (chicken), Pheobe (cat), Tabitha (cat) and Rosie (cat) over the years and being such animal lovers that we are they alway are sensitive. We have even called them up in the middle of the night with an injured bird that one of the cats have brought in and they never seem phased or troubled by this. They can be expensive if you don't have pet insurance but you know that your animal is being looked after. There is a nice little car park outside so it's not not traumatic getting your animal there and they have really helpful reception staff. Thank you Moor Cottage!

Have only recently joined this Vets, after coming here we have been highly impressed with the…read morefriendliness and welcoming approach they have given, genuinely interested in the dogs, we have 2 greyhounds Ace and Polly. Today they went the extra mile as on our way to have there boosters we got a flat tyre, they was so helpful let us sit in the waiting room offered us cups of tea and gave our dogs beds to lie on while we waited for breakdown service to change tyre on our car. Would heighly commend this Vet, best we have we ever been to. Thanks you so much From Gillian and David Coombes

Amazing treatment today after visiting with an emergency Dr Claire was fabulous and so was her…read morereceptionist, we got admitted straight away on a Sunday and seen as soon as we arrived. Thankfully everything turned out well and Dr Claire fixed the problem, the practice was very clean and the cost was super inexpensive. Thanks guys !!!

A LICENCE TO PRINT MONEY…read more On their website it says that our pet's health 'is our number one priority'. What a load of rubbish. We are part of their Pet Plan (we pay monthly into this) and part of the Pet Plan we get a free yearly check up, which I booked as its due. I said in the check up that he has had a bit of an itchy ear the last few days. The vet looked into his ears and prescribed an ointment. When I came out to pay for the ointment, they also charged me for a consultation so I explained to the lady on the desk and said it wasn't a consultation I had but was part of his yearly check up. To which she said because I asked about his ears that is then considered as a consultation. I asked kindly what the actual yearly check up was for then, she said to make sure your dog was ok!!! Disappointed totally. They are more interested in making money than being fair to their furry friends. I'm all for businesses making money, and realises this but don't rip people off unnecessarily. What a huge disappointment Cherrydown Vets in Basildon is.

My only complaint about this vet is the distance we must travel to get there. My dog, Jack, needed…read moresome dental work and all the vets around town offered to take my arm and leg along with Jack's teeth. The Vet not only did a terrific job at a reasonable price, everyone involved was friendly, helpful, and professional. Despite the long train ride, we will be using The Vet any time Jack needs something done in the future.

Absolutely delighted with the service from The Vet. My beloved cat was rushed in with life…read morethreatening problems. Not only has he made a full recovery but I was delighted with the ambience of the clinic which was calming and reassuring. The staff were very friendly and obviously skilled and caring. It's helpful to know that the clinic is open everyday and help or advice can always be found. I really felt that the staff genuinely cared for the animals welfare and not for monetary profit. Many, many thanks.