I've been using different vets for a long time and on most occasions have been very disappointed in service.However my experience with wylies has been second to none professional vets and staff and extremely happy with there service they are a little more expensive but as they say you get what you pay for.I was with vets 4 pets had the worst experience I ever had with a company totally unprofessional inexperienced vets full time useles.Since joining wylies when my pet has to pay them a visit I 100% percent know I'm in safe hands and can't thank there vets and staff for a 5 star experience read more

Absolute Worst..... I'm over here from LA living. It's very important to my fiancé and I to find a vet for our pet Brooking. I found this veterinary office. It directed me to book online with the Brentwood location as we need Brooking up to date with one of his vaccinations as well as pet passport for pending business travel. They emailed us to inform us that they were switching us to the Upminster location as that was the one that had the correct vets to do these things. I called them to confirm as they requested and gave again all the information I filled online per their request. Confident we were booked that day for a 1:15pm appointment at the Upminster location. I should mention they emailed us this the night before and I called that morning. So we go and we arrive early 1:09pm and because of the current Covid restrictions we wait in car. I do tell my fiancé to call them. He's does and they at first have no recollection of our appointment but then find. They tell us to wait in car and they will have vet call us then they will come get Brooking from the car. Minutes roll by I see people coming and going. Someone who arrives at 1:20pm has their dog taken by 1:30 which was there appointment. It's now 1:50pm and I'm getting ticked. My guy rings them and just as a women who works there comes running up what's your name. We are parked right out front she passed us by asking other people first. We tell her and she says they have been trying to call us. Absolutely untrue when we've received calls whilst waiting. She says she'll try us again right now to answer and we confirm they have correct number. Minutes go by still no call and so we call her she finally puts us on hold for vet. This call is beyond ridiculous. The woman starts by saying why are you here. And then immediately cuts my guy off to ask a series of questions about Brooking. Mind you I went over this when I confirmed that morning via call we confirmed again when we arrived and now going threw yet again. All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet. Worst they don't seem to care. The vet seemed very unintelligent. She didn't convey that our pet would be in capable hands with them. After the call she tells us to come bring him to the door she will meet us. We sit there feeling very uncomfortable discussing should we leave our pet with her and cannot. She approaches the car and we tell her as much. I don't know what kinda operation these people are running but it isn't reassuring in such uncertain times. I don't recommend any of these locations of Veterinary offices. She also had said they couldn't do the pet passport any longer as now you do pet certificate 10days before your travel which is fine. This was why we were switched by Brentwood office to this location. She also repeated herself over and over on the phone. It got quite Frustrating. I said we would get later when closer to the business trip but still wanted vaccination he was due. We could of just stayed at Brentwood location as it was a 2pm appointment. This whole experience as a whole was just not on in any regard and I would never recommend this place and we are seeking a much better veterinarian for Brooking. In a few words UNPROFESSIONAL & INCONSIDERATE. read more

Bullying "Customer Care Manager", Practice Manager & vets. "Customer Care Manager" who claims to be too busy to contact you when you are forced to make a complaint to listen to your actual concerns, then tells you what happened instead of asking you, having never bothered to actually contact you, but appears to have plenty of time to send you bullying emails demanding immediate payment instead, despite you being a client for over 25 years. I used to come to this vets to see some very good vets, but they have sadly long since disappeared. Others clearly have their priorities in the wrong place. They are unfriendly, unempathetic, uncaring, constantly talking about money & unnecessary tests they want to carry out on your pet, & treat you and your pet as though you are walking cashpoints. The care you receive from one vet can be starkly different from the "care" you will receive from another. It is sadly therefore, a lucky dip & the care you receive is dependent on who you see. This vets has sadly become no different to a multitude of other corporate practices, where the vets change constantly & there is no continuity of care. When you try to raise concerns, rightfully, they are totally ignored by said "Customer Care Manager", who spends time writing a bullying email, arrogantly telling you what happened instead of bothering to ask you, claiming they do not have time to contact you, due to their busy workload, presumably consisting of all those other customer complaints, but cannot spend the same amount of time picking up a phone speaking to you & actually bothering to listen to your concerns & finding out from you what actually happened instead. The Practice Manager, then further bullies you, dismissing your concerns, & allowing the vet you have concerns about to completely change events to cover themselves and infer you are a liar. You are then told, equally arrogantly and dismissively, to "find a new vets", followed by a sarcastic and deeply offensive "kind regards" by what is nothing more than a bullying clique effectively ganging up on you, and who make it clear they were NEVER going to listen to your side of the story in the first place, no matter what happened. It is abundantly obvious that your concerns are of NO CONCERN here. Before you pay them, they are too busy to call you, dismiss your concerns, & demand you make payment immediately. After you pay them they dismiss your concerns, effectively call you a liar, & tell you to "find another vets", effectively banning you from their practice for daring to question them. That is how much they care about your concerns. I have put up with screw up after screw up at this vets, even resulting in the totally unnecessary death of my beloved pet, & half killing another. I still have the PTSD that left me with, and the terrible memory of no less than 8 of their staff standing in their waiting room laughing to themselves, completely inappropriately, after once again dismissing my concerns, and have politely said nothing, for years. This week I have spent hundreds at this vet, yet again, to be sent away with absolutely nothing, and no treatment whatsoever for my pet, and when I raise a concern, to then be lied to, and lied about, to falsely make me appear unreasonable, and have the vet completely change events and pretend they offered my pet treatment, when they absolutely did not. When my pet died totally unnecessarily, I was far too upset to write a review, but this time I am beyond furious that they have yet again treated me in this manner, and that this appalling and casual bullying and silencing of their clients continues, and they deem it to be acceptable and routine. This vets are a third at least, if not double the price of every other vet in the area, and all surrounding areas. There used to be a reason for this. They used to be the only vets with a hospital, and with 24 hour care, and they used to actually have good vets. None of this is the case any more, and their excessive costs cannot be justified, and neither can their appalling treatment of their clients. read more

You can also contact the Night Vets Emergency Team on: 07817 895177 between the hours of 7pm and 9am, located in the same building as Wylie (and who also provide cover for a number of other vets). We told our dog into NV and Wylie continued treatment over the next week. I'm not sure how other vets could provide 24 hour care without this arrangement. After treatment we continued to use Wylie as our ongoing vet, and am more than happy to recommend them. read more

Wylie Veterinary Centre - Veterinarians Near Me - London, XGL

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Brilliant! Having recently got a puppy and being a first time dog owner I've been a bit over cautious and taken her to Wylie's a few times. Not once have I been made to feel silly for checking, quite the opposite actually. I've been given lots of useful information and the staff have been wonderful!!! Great vets, wonderful staff xxx read more

Absolutely first class. I found my little cat Rosie in some distress on a Sunday morning. Wylies are open on Sundays, which I didn't know. The telephone receptionist talked me through what I had to do. (I wasn't very coherent as I loved this little cat). I was given an assured appointment for 4:00 pm but she said that if I felt the situation needed it, I was to bring Rosie in straight away. Unfortunately, at the appointment, I had to consent to Rosie being put to sleep. She was too dear to me to be in any distress. Throughout the whole time, from arranging the appointment to paying the bill, which was very reasonable, I was helped by the staff. Even the lovely ladies who were dealing with the financial side were caring and offered to see me on my way without immediate payment. They would send me an invoice. I wanted to pay, in any case, and I was helped to do that. First Class doesn't do the firm enough credit. Thank you Wylies. You treat this job as a calling, which, I guess, it is really. read more