I've been using different vets for a long time and on most occasions have been very disappointed in…read moreservice.However my experience with wylies has been second to none professional vets and staff and extremely happy with there service they are a little more expensive but as they say you get what you pay for.I was with vets 4 pets had the worst experience I ever had with a company totally unprofessional inexperienced vets full time useles.Since joining wylies when my pet has to pay them a visit I 100% percent know I'm in safe hands and can't thank there vets and staff for a 5 star experience

Absolute Worst..... I'm over here from LA living. It's very important to my fiancé and I to find a…read morevet for our pet Brooking. I found this veterinary office. It directed me to book online with the Brentwood location as we need Brooking up to date with one of his vaccinations as well as pet passport for pending business travel. They emailed us to inform us that they were switching us to the Upminster location as that was the one that had the correct vets to do these things. I called them to confirm as they requested and gave again all the information I filled online per their request. Confident we were booked that day for a 1:15pm appointment at the Upminster location. I should mention they emailed us this the night before and I called that morning. So we go and we arrive early 1:09pm and because of the current Covid restrictions we wait in car. I do tell my fiancé to call them. He's does and they at first have no recollection of our appointment but then find. They tell us to wait in car and they will have vet call us then they will come get Brooking from the car. Minutes roll by I see people coming and going. Someone who arrives at 1:20pm has their dog taken by 1:30 which was there appointment. It's now 1:50pm and I'm getting ticked. My guy rings them and just as a women who works there comes running up what's your name. We are parked right out front she passed us by asking other people first. We tell her and she says they have been trying to call us. Absolutely untrue when we've received calls whilst waiting. She says she'll try us again right now to answer and we confirm they have correct number. Minutes go by still no call and so we call her she finally puts us on hold for vet. This call is beyond ridiculous. The woman starts by saying why are you here. And then immediately cuts my guy off to ask a series of questions about Brooking. Mind you I went over this when I confirmed that morning via call we confirmed again when we arrived and now going threw yet again. All I can say about this place rude and bad customer service. They don't seem to know who you are or why you've brought your pet. Worst they don't seem to care. The vet seemed very unintelligent. She didn't convey that our pet would be in capable hands with them. After the call she tells us to come bring him to the door she will meet us. We sit there feeling very uncomfortable discussing should we leave our pet with her and cannot. She approaches the car and we tell her as much. I don't know what kinda operation these people are running but it isn't reassuring in such uncertain times. I don't recommend any of these locations of Veterinary offices. She also had said they couldn't do the pet passport any longer as now you do pet certificate 10days before your travel which is fine. This was why we were switched by Brentwood office to this location. She also repeated herself over and over on the phone. It got quite Frustrating. I said we would get later when closer to the business trip but still wanted vaccination he was due. We could of just stayed at Brentwood location as it was a 2pm appointment. This whole experience as a whole was just not on in any regard and I would never recommend this place and we are seeking a much better veterinarian for Brooking. In a few words UNPROFESSIONAL & INCONSIDERATE.

I had been a customer at Animal Ark since it opened. The reason I came was that the owner, Lyndon…read morereally cared about my pets and showed empathy. During Lyndon's reign I would, without question, have given 5 stars. Since the practice was taken over by Linnaeus, the standard has not only dropped, but the vet's in general do not have the same standard before the takeover. It is also very difficult to see a regular vet as they are so busy. When calling the practice, you are put on hold for ages before the phone is answered and on occasions, answered and kept holding for 10-15 mins. One of the biggest issues I have is that the invoices for treatment are very difficult to understand and more than often I'm having to ask the reception to breakdown the invoices for me. I have had to correct a few invoices once explained to me. It doesn't take many people to have the same issue before the practice makes thousands... My point is this; being a big practice doesn't mean that it is better. In my experience, it means longer waits on the phones, a vet that doesn't know your pet as you can't guarantee the same vet and the possibility of incorrect invoices, probably due to staff turnover and inexperience. I would like to say that Lionel is a fantastic vet and I would highly recommend him. Unfortunately, we won't see Lyndon there any time in the near future... 11/04 Since writing my original review, I have decided to leave Animal Ark. I have been there from the beginning, but the practice has changed so much that I can no longer take my pets to such a poor practice. The last issue was on the 31st of March where the practice charged a consultation fee of more than £38 for each of my kittens. They were seen for less than 10 mins. The Program treatment was on top. The bill total was just under £270. The practice wants to charge you more and spend less time with you. For me, enough is enough. Corporate greed is put BEFORE my animals welfare. Linnaeus, I'm waiting for you to defend what I have written, but the mere fact that you haven't suggests to me that you have no defence to my statement.

Awesome vets. They are friendly, incredibly helpful, extremely knowledgeable and their care is…read moreoutstanding. I've tried lots of different vets and we travel over an hour to get to this practice. They have saved my pets lives more than one. I can't say anything bad about this animal hospital and vets!