This place was so wonderful. After a not so great experience. Super thankful for this veterinary…read moreoffice. From start to finish I would highly recommend their services. We had been looking for a vet for Brooking. I can finally report here that these people know what their doing and go above and beyond. They're very understanding with your individual needs as well as happy to explain in detail what your pet is having done. They also get your appointment finished in reasonable timing. Excellent customer service. Paulo is so nice, professional, and caring to your animal. Brooking, was so happy and well taken care of. I can't begin to Thank You, See you again soon 5*

my first visit to Orchid vets. One of my hens Grace became ill whilst I was on holiday. I was given…read morean immediate appointment, and Grace was given a thorough examination lasting half an hour, by William Lewis who was very kind and helpful. showed me how to administer medicine orally, and Grace is now 100% fit and happy. Never was the suggestion made that as it was only a hen why not put her down, she was treated as though she was an expensive pedigree. If you have poultry or any animal, you will receive fantastic service from all the staff here

Apology, this system will not allow me to edit my review properly therefore can you bear with me in…read moretrying to read this. Also, 1 star given only as there is no option for zero stars. Before you send your precious pet to VRCC consider how you will feel if this happened to you and if possible choose somewhere else. My cat B.C. went in on 3 separate sessions to have radiotherapy. Each time, he went on a Sunday and we collected him on the Wednesday. On the last visit which was to complete the final sessions of radiotherapy, when I'd phoned up on the Monday late in the day, at nearly 5pm, I was alarmed to hear he'd not yet finished the "treatment" for that day as they'd 'seen a rush on' that day. He must have been so anxious waiting and also he couldn't eat until each session was over and he'd come round. Apparently, on the last evening B.C. had developed a breathing problem, although he'd not had this before he came in there. I was not informed of this - imagine how I felt when I got a call in the night asking should she, the "Intern" Lilli Pihler resuscitate B.C. After this I got a call from the Vet Nurse asking if they could put him down! Of course, I said no. They 'cut off' from me, somehow. When she came back on she told me B.C. had died. I then asked why he died. The vet nurse said only the clinician could say why he died, the latter was supposed to be 'on call'. I was told she, the clinician was not in the building, but coming in later at 9 a.m. Later that day we collected B.C.'s body, Susan North said with a laugh that the clinician was her - later the story was changed. As well as being poorly informed of events, it appears Susan North did not make herself available "on call" during the emergency and adds to VRCC's failings. Later, I tried phoning Susan North, I tried sending E-mails trying to get to the (basic) bottom of what happened. I tried this for weeks, months. We just wanted the truth. She made herself unavailable every time I phoned, she left my E-mails largely ignored giving only a very abrupt answer overall, that the cat had cancer which obviously we already knew since that was why he was there. We never got a real picture of why B.C. died or how everything happened, a real explanation, her stalling tactics worked. As a result of failing to get co-operation from her, we have had difficulty in moving forward in the bereavement process. The bereavement process has been impeded from the silence from her office. They managed not only to get all of their money for the entire course but extra too!) Terrible treatment, Terrible prices, Terrible outcome.

Great vets, friendly staff, even examined my 3yr old sons plastic snake which delighted him!…read more Car park is bit small but you can park in the street.

We recently decided to change our vets of 40 years due to everything going down hill since a change…read morein ownwership. We were very nervous when taking one of our dogs to Cherrydown for our first visit but we couldn't be happier . Our dog is always very wary of vets due to an experience he suffered when a year old which we explained to the vet at Cherrydown, he was very patient and very gentle with him and for the first time in his 11 years our dog was actually relaxed while at the vet surgery.

I took my 4 year old dog in for a small simple procedure of having his ear drained (he had…read morecauliflower ear) to which they talked me into a £600 operation under anaesthetic. Whilst he was under they removed his oxygen pipe to soon (their words) and they couldn't get it back in , they stopped trying to resuscitate him after 20 minutes and he sadly died. They have never apologised and have no compassion whatsoever and they still are trying to get me to pay for them for killing him -ruthless!! They say I must pay as they still carried out a service - They need shutting down. See you in court Cherrydown

Was recommended to us by a friend.The service has been excellent and reasonable priced.It is a Vet…read moreyou can trust, thanks to Simon, who is our Vet there. Brian and Urszula Cooper

Small vetinary practice but offers the most wonderful care. Gave wonderful care to my westie during…read morean unexpected illness, and were so attentive, when sadly she had to be put to sleep in January 2008. Medivet sent flowers following her death, and Amy (her groomer) sent a personal card.

DO NOT GO TO THIS VET THEY ARE CON ARTISTS I would give them…read morea 0 if it was an option! They are completely unprofessional. They told me I was seeing a exotic vet for my bunny but I have since found out she wasn't and she made out my bunny was dying, charged me so much money for tests and I go no results other than a £300 bill!! I stress to anyone don't make the same mistake I did. Ivone Goncalves is not a good vet and she doesn't care about animals just getting money out of people. I tried to explain what happened to the best friends group manager who after a 5 week wait told me they weren't giving me a refund or any compensation. Very upset with my awful experience!!

Our cat had Lymphoma and Peter (the vet at best friends) gave good advice and treatment, referring…read morethe cat to Royal vet college for chemo as he was only young and otherwise healthy so had a good chance. Unfortunately, after several months of quality life, the cat ultimately had to be put to sleep by Peter, probably the most humane and caring vet I've come across- he also came to our house to put an elderly cat to sleep in 2016 so she wouldnt be distressed. The other vet I would recommend is William Lewis at Orchid vets, another man I trust to give me a straight answer about my pets. The only problem i had with Best friends or Orchid was when locum vets were on duty.