Very good vets Had to have my much loved pet out down…read moreyesterday, no messing about with expensive tests. The vet felt her tummy and said there was nothing more they could do for her. He was honest and not after my money. He diagnosed her immediately, she had cancer. Pure knowledge and experience, heartbroken but impressed. Will Def go there again when I get another pet. Miss my girl

After doing some research in to vets that know about English Bulldogs, I found Andrew Trevan at…read moreGayton Veterinary Group and made contact. After an hour of driving from London, the vets is easy to find and very quaint, welcoming and with ample parking. Andrew is extremely knowledgable and examined our bulldogs and neutered them. We mentioned some other symptoms to Andrew and he said he would take a look when they are sedated. We decided to keep them at the vets overnight (optional) and delighted to say that Andrew covered everything off answered all questions and is a genuinely wonderful gentleman/vet. Whilst cost was not the concern finding someone knowledgable was we were pleasantly surprised the bill was incredible value for money. The last time we went to a vet we got a £130 bill to diagnose a cold! Andrew and everyone there thank you for looking after our dogs and thank you for making it such a great experience.

I had always been an advocate for Surrey Pet Crematorium after the caring service received for my…read morebeloved dog 11 years ago. Shown to a quiet room, soft music, my dog laying peacefully surrounded by curtains for us to say our final heartbreaking goodbyes. This experience was far from it. I felt I had interrupted a tea break, standing in reception visibly upset, holding my sweet young cat I had just had pts in a carrier. A woman appeared holding a clipboard, confirmed my details, I advised, it must be a individual cremation, asked what I wanted to do with the ashes, I asked for my options and showed, 'what we have in the cabinet'. Still no mention of costs, which I had to ask. No paperwork given. Still holding my cat, I said I'd like a few moments to which I was shown a side room. So incredibly sad. After a few minutes, the lady came back and I asked if she had pets to which she replied, ''oh no"! Everything told me to leave at that moment, to this day I will always regret. I received a call the day after advising I could collect my pets ashes. Again I was left standing in the reception area, I waited while different lady acknowledged me. I explained I was here to collect my cat giving her the name. She left the office door ajar so I could see her checking bags of beloved pets laying on the floor. More like click & collect. I paid and left. It was the saddest and most uncaring way I had to say goodbye to my beautiful pet. The lacking of compassion, no empathy, no words or gestures of comfort when you feel desperately sad. The place has gone down hill significantly to what I remembered and experienced. Tired, scruffy parking area, dirty road sign, very much unkept. A fish tank stands in reception, with fish looking through thick green algae glass, obviously not cleaned in months, just seemed to encapsulate the amount of interest and level of care invested. The worst part is I feel I've let my sweet girl down by not going elsewhere to offer her a dignified compassionate send off she and every beloved pet and own deserves.

It feels a bit odd reviewing a pet cemetary, but sadly we've had to have at least three dealings…read morewith them, and I wanted to let folks who had need of a service like this know about this company. They were incredibly compassionate, kind, and efficient in handling the cremation of our dog and two cats over the years. They gathered the animals from our local vet's office for no extra charge, and I was able to gather them back and pay via the vet. Not a service one wants to employ, but if you happen upon this review, at least you'll know they exist, and at a really sad time in my life, they helped with the practical side of things immensely.