Terrible veterinarians, misdiagnosed my pet multiple times, charged me for consultation each time &…read morethe extortionately overpriced medication that did not work. Went to a different vets in Wallington & was sorted within a few weeks with a totally different diagnosis. Unfortunately this industry is riddled with greed & profiteering from our love for our pets. It may take years of training to become a vet, but with our GPs moving more & more towards AI, hopefully chat GTP will put the cat amongst the pigeons & force some of these practices to take a long hard look at their business models & start treating & charging appropriately. Lived in Carshalton for 50 years, remember when this practice was just a small business that loved the animals & treated the owners as friends. Now it has turned into a monster, bought up multiple houses opposite the park worth millions & fleecing its customers till their pets are dead. Then will twist your arm to use their funeral service to get every last penny they can. Want to bury your loved one in your garden? "Oh we would advise against that, the foxes will dig them up & eat them.. but for a few thousand we will cremate Fido & give you a lovely urn." Every last penny they can! Search around for a small independent veterinary clinic, they will try harder & care more. Like Parkside used to do.

Putting pets and people before profit!…read more In a world where "good business" doesn't actually mean a good business, as all they want to do is take your money and make the money, Parkside vets centre certainly is the exception, not only were the staff friendly and helpful, including the receptionists who I normally feel are vetting me ( excuse the pun) to dissuade me from coming there as I wanted the free appointment and had no money for treatment. Instead I and my suddenly blind cat, although hopeful that the treatment given will reverse this soon, were given an appointment almost straight away, forty minutes to be exact. On seeing the doctor, whom I could tell not only had the credentials/knowledge in her field, but had a true passion and love for animals, as well as being able to empathize with an obviously distraught 'me', no not the cat, he was very calm there in the hands of the Parkside staff and received his treatment well, by the doctor, who had only very briefly spoken with the manager/owner, in regards to my having no available funds to cover the near enough three figured bill, without contributing to any extra stress for myself or the cat, everything got the go ahead. What i'm trying to say in essence is, if you have animals that need care and you can pay, go here, if you can't but need care, go here, and if you don't have a animal but money to spare, donate there, after all its people and places like this that really make the world go round, and not the pound. Lets not let another good business go under because of caring about people, and pets in this case, first. Thanks to all

Paxton has been around for a while. It is a reasonably sized, clean and bright veterinary where…read morethe staff have always been polite and helpful whether you are popping in, there for an appointment or calling for some advice. Once finished with whatever jabs, pills, etc for your animal, you don't feel that there is a big sell at the end for you to buy more. There is parking out front for customers which is useful given the road they are on. The waiting area is big enough that you do not need to sit with 'conflicting' animals. Generally, you are seen promptly and not left hanging around too much. They are also very accommodating for the odd emergencies. Part of their service, which is very useful is texting you when it is time to give your animal their next dose of monthly pills. Also they will email you when it is time for your next annual check up. The text.... great idea!

We were very pleased with the care given to our puppy. Frankie was diagnosed with parvovirus, but…read moresurvived, mainly thanks to Lara and the team's 24 hour care. It was a very difficult time for us, but they were very supportive and we still have our pup!

Perfect 'superstore' to pick up all the essentials for your pet…read more Dogs, cats, birds, rabbits, guinea pigs and all other household pets can be kitted out from top to tail in one visit with a huge selection of beds, hutches, pens, food, toys, collars, leads, shampoos... well, you get the idea. They have an in-store vet which seemed very popular the day we visited. The staff were super-friendly and helpful, the store was well stocked with a great selection and everything was totally affordable. They even sell smaller pets such as rabbits, guinea pigs, hamsters and LOADS of degus which are so cute (although my other half didn't seem as keen). All in all a great, affordable pet store. And, in case you were wondering, our new puppy is called Peggy and we are totally smitten!

Open on sundays but staff quite unhelpful…read more I went there on Sunday to purchase a couple of rabbits, to keep as pets in my garden. It took me about 15 minutes just to get to speak to someone of the staff. I wanted a male and a female bunnies, but I have been told they only sell either ones or the others. Really don't get the point of that policy, as if I am determined in having a mixed couple, I will then go to another shop and get the missing one there. It only results in unpleased customers and loss of sales. However, the staff member asked me where I was going to keep the bunny, and I said I think in my garden. He said I'll have to get a cage first, because of foxes, and I agreed. I have been shown several cages they had in the shop, but when I've asked if I can get home delivery, they had no clue of how much would that cost, or when that could be done. They have suggested to purchase and get delivery on-line, but they also have said that pets cannot be delivered and would have to get back to the shop and pick up one myself. I have asked if I could get the rabbit and keep it inhouse, until the cage gets delivered, and the answer was a no-no: they can eat cables and furniture. Strange, I thought that was not exactly of their business, and I should feel free to decide if I want get my furniture eaten, but again they have their policy, which is probably "we don't want to sell rabbits". Fine, that just means that I have to get home (after wasting half a day to get there), make an order online (again, why them? there are so many websites, even cheaper, therefore loss of sales), wait for the delivery, and then come back to the shop to let them ask me the same questions (would it be enough if I tell I have purchased a cage or will I have to show a proof of that?), and MAYBE finally purchase the rabbit I wanted. Of course that is not going to happen, as I'm afraid they've done enough to loose me as a customer.

I am giving Mark Nelson 1 start because there is more negative options. I took my pet to them…read morebecause of it skin condition which led her to a mass removal. All was cover by my pet insurance only thing they need to do was submit the claim paper either print it by me and vet ti sign it or vet to submit it on the insurance portal. Both services a free by the insurance but requiere vet signature either digital or by pen. They are charging 5£ for this because they feel they like it not having a free option I am just exposed to be asked next time for a feed of 1000 just because the feel like. Definitely they are not there for the actual cares of our pets but to make money at all cost. Not matter from where or how. Philippa who seems to be the person in charge of the Thornton Heath clinic had a very nice approach to the situation and when she saw she has not way to argument why Mark Nelson is changing me this fee for something free she just said "I'm afraid we will not be able to offer you any additional veterinary services until this amount is cleared" We are talking of 5£ which btw no one made me aware needed to be paid for a FREE service

Im sorry to report a very disappointing situation and quite shocked about the last visit i did with…read moremy dog. I have booked the vet for an appointment that cost me 44pounds for less than 4 minutes of conversation. Is pretty disgusting if i have to be honest. Im glad whatchdog is looking into the rises in vet prices. Has coming to a point where prices are getting ridiculously hight for the service provided.

I'm torn on what star rating to give this vets. I would give a 4 for some of the vets, a 5 for one…read morespecifically, but a 1-2 for actual service by the practice. Every single time I go my very anxious cats are delayed by at least 30 minutes, sometimes as long as an hour, sat waiting outside for their appointment. And every single time (over a year and many appointments to deal with allergies) blood work, results, prescriptions etc have been delayed which causes further harm to my pets. like I say, some of the vets are wonderful but I am changing vets finally after a year of trying to get anything on time when my cats are ill and in need of treatment. It's unacceptable service and wait time compared to many other vets out there. If you have a cat who is nervous at the vet, I would think twice about going here.

Everytime I go there I wait at least 30 (once an hour) mins even with appointment. When I neutered…read moremy cat they charged me a 4 digit amount, not explaining me in advance why the bill was so expensive. Now, they don't have cat vaccines up to... they don't know! I spoke to the manager and nothing. Goodbye then. I won't come back.

The vet service is excellent. The team are very knowledgeable and I have been using their services…read morefor over 25 years during which time they saved the lives of 2 of my cats.

Had my 1yr old cat microchipped here, they charged £25.00. The vet was very helpful and gave me…read moregood advice in relation to upcoming vaccinations. Was able to get an appointment the same day at short notice.